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Sinch Outage History

Daily provider-status observations and published incident history for Sinch.

Component incident

Sinch has an active component incident; no global outage is indicated. Verified . Official provider source.

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15.2% of 46 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 16% 25 21

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Sinch Engage - WhatsApp Campaigns - Degradation
minor Observed active window 1h 39m

View incident details and source

Started:

Web Portal
investigating
We are continuing to investigate this issue.
investigating
We are observing an intermittent issue affecting WhatsApp Campaigns. Incident Start Time: 2026-08-26 12:10 UTC Impact: Customers may be unable to select contacts when creating campaigns, or experience issues with campaigns being processed and sent. Our teams are actively working to resolve the issue and will provide further updates as they become available.
Delivery Issue Germany - 1&1
minor Observed active window 3h 34m

View incident details and source

Started:

SMS - EMEA
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Germany - 1&1. Incident Start Time: 2026-08-25 18:49 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Delivery Issue Canada - ICE Wireles
minor Observed active window 310h 31m

View incident details and source

Started:

SMS - CA - ShortCode
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Canada - ICE Wireless. Incident Start Time: 2026-08-20 02:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Legacy Incident Archive

218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
Service Disruption Notice – US Test Short Code 10907
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Dear Client, We are currently investigating an issue affecting message delivery for US Test Short Code 10907. If you are experiencing impact, please be assured that our team is actively working to resolve the issue and restore normal service as quickly as possible. Incident Start Time: 2026-03-23 23:29 UTC Impact: Failed MT and MO messages associated with Short Code 10907 We will provide updates as additional information becomes available. If you have any questions, please contact our supp...
Service Disruption – Sinch Engage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Dear client, We are currently experiencing a service disruption impacting parts of the Sinch Engage platform in the EMEA region, specifically affecting integrations with Salesforce, HubSpot, and Zoho CRM. Impact: Some customers may experience issues sending SMS via these integrations Our teams are actively investigating and working to restore full service as quickly as possible. Incident Start Time: 2026-03-24 13:01 UTC Our teams are actively investigating and working to restore full serv...
Delivery Issue Philippines - Globe Telecom
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Philippines - Globe Telecom Incident Start Time: 2026-03-24 12:11 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Delivery Issue US & CA - Minor Networks
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We can observe that performance is restored. Incident Restoration Time: 2026-03-24 09:28 UTC We will continue to monitor for any further disturbances.
investigating
We are currently observing delivery issues in US & CA - Minor networks. Incident Start Time: 2026-03-24 09:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Delivery Issue Canada - Sasktel
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We can observe that performance is restored. Incident Restoration Time: 2026-03-24 07:43 UTC We will continue to monitor for any further disturbances.
investigating
We are currently observing delivery issues in Canada - Sasktel Incident Start Time: 2026-03-24 06:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Delivery Issue Colombia - Telefonica
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Colombia - Telefonica Incident Start Time: 2026-03-19 06:35 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Delivery Issue France - Bouygues Telecom
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in France - Bouygues Telecom. Incident Start Time: 2026-03-19 05:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
US7 site - Degradation
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Dear Client, We are currently experiencing a performance degradation on our US7 site. To minimize impact, clients are advised to temporarily connect to the designated redundant site US1 for the duration of this issue. Affected Site: US7 Recommended Redundant Site: US1 Alternative Endpoints: us1.smpp.api.sinch.com us1.httpsms.api.sinch.com us1.httplookup.api.sinch.com Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, ...
Delivery Issue USA - Minor Networks
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in USA - Minor Networks. Incident Start Time: 2026-03-17 08:17 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
Delivery Issue Brazil - Algar Telecom
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Brazil - Algar Telecom. Incident Start Time: 2026-03-16 04:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
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