Current answer
Sinch experienced a minor incident: Sinch Engage - Web Portal - Reporting degradation. ServiceAlert observed recovery on Oct 19, 2026.
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Incident Lifecycle
Affected Components
Web Portal
Incident Timeline
Identified
The issue has been identified and a fix is being implemented.
Oct 19, 2026 at 6:59 AM UTC
Investigating
We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting.
Impact: Delayed messaging data for both APAC and EMEA regions.
Incident Start Time: 2026-10-15 08:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
Impact: Delayed messaging data for both APAC and EMEA regions.
Incident Start Time: 2026-10-15 08:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
Oct 19, 2026 at 5:45 AM UTC
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