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ServiceTitan Outage History

Uptime record, past incidents, and downtime history for ServiceTitan.

Checking current status...
89% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 88% 25 3
April 2026 93.3% 30 2
March 2026 93.5% 31 2
February 2026 40% 5 3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Voice Agent Outage
critical

Started: May 21, 2:55 PM

monitoring
Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
May 21, 6:21 PM
identified
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
May 21, 4:57 PM
investigating
"Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted. Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."
May 21, 2:55 PM
3rd Party Issue: Virtual Voice Agents

Started: May 12, 3:50 PM

monitoring
Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support.
May 12, 4:31 PM
identified
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
May 12, 4:04 PM
investigating
We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.
May 12, 3:50 PM
CCPro 3rd Party Issue
major

Started: May 11, 4:55 PM

monitoring
We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week.
May 11, 7:45 PM
identified
The issue has been identified and a fix is being implemented.
May 11, 6:54 PM
investigating
We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.
May 11, 4:55 PM
April 2026
Service Availability Issue

Started: Apr 23, 6:04 PM

monitoring
We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.
Apr 23, 6:49 PM
investigating
We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.
Apr 23, 6:35 PM
investigating
We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
Apr 23, 6:04 PM
Contact Center Pro - 3rd Party Service Availability Issue
minor

Started: Apr 17, 7:53 PM

monitoring
Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
Apr 17, 8:06 PM
investigating
We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
Apr 17, 7:53 PM
March 2026
Virtual Voice Agents Performance Degradation
major

Started: Mar 20, 2:28 PM

monitoring
We are moving to monitoring stage. The issue is mitigated.
Mar 20, 3:18 PM
identified
The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.
Mar 20, 3:09 PM
investigating
CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.
Mar 20, 2:28 PM
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