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ServiceTitan Outage History

Daily provider-status observations and published incident history for ServiceTitan.

Operational

ServiceTitan is operational. Verified . Official provider source.

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91.4% of 58 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 90% 30 3

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Enterprise Hub/Login Issues
major Observed active window 1h 11m

View incident details and source

Started:

Office Telephony Platform: Inbound Calling Telephony Platform: Outbound Calling Telephony Platform: Call Queues Carrier Networks: Local Numbers Carrier Networks: Toll Free Numbers Phones Infrastructure: Softphone Phones Infrastructure: Mobile Application Login Platform Integrations Contact Center Web Application Virtual Voice Agents Enterprise Hub
monitoring
We have deployed a fix for the issue impacting Enterprise Hub and ServiceTitan Office, and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.
investigating
We are actively investigating an issue impacting Enterprise Hub, and possibly Contact Center Pro and general login. For users who are already logged in, we recommend staying logged in and not logging out. We greatly appreciate your patience & understanding as we work towards a resolution.
September 2026
Contact Center Pro Issue: Cannot Access the Application
critical Observed active window 6m

View incident details and source

Started:

Contact Center Web Application
identified
We have identified the root cause of the issue impacting Contact Center Pro and are actively implementing a fix. We expect to see recovery shortly. We greatly appreciate your continued patience & understanding.

Legacy Incident Archive

13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
[Voice Agents] 3rd Party Service Availability Issue
Source not attested
Last archived state: resolved
View archived record details
Virtual Voice Agents
monitoring
Our 3rd party provider has deployed a fix for the issue impacting Voice Agents, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
identified
Our 3rd party provider has identified the root cause of the issue impacting Voice Agents and is actively implementing a fix. Please note that all calls are currently being forwarded to the next destination point, minimizing user impact. We apologize for the inconvenience and appreciate your continued patience.
investigating
We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution. Please note that all calls are currently being forwarded to the next destination point, minimizing user impact.
Outbound Calls: Downstream Provider Service Availability Issue
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
investigating
We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
July 2026
CCPRO Service Availability Issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have addressed the issue impacting CCPro Call Routing and are currently monitoring the system We greatly appreciate your continued patience & understanding.
investigating
As we actively investigate this issue that may have unassigned some phone numbers from their call workflows. Please check your Workflows settings now and confirm each number is still assigned to its intended workflow. Reassign numbers to restore call routing immediately. We greatly appreciate your continued patience & understanding as we work towards a resolution.
investigating
We are actively investigating an issue that may be causing an issue routing calls to their desired workflows. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
Service Availability Issue
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix for the issue impacting service availability and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.
investigating
We are actively investigating an issue that may be causing service availability issues for a small subset of customers. We will provide additional details as we learn more. We greatly appreciate your patience and understanding as we work toward a resolution.
June 2026
Call Bubble Issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have tested and confirmed that call bubbles are now functioning normally. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
investigating
We are currently investigating an issue with a 3rd party service provider that is impacting call bubbles. Users may be receiving calls where call bubbles are not populating. Please refresh if this issue occurs. After the call is complete if the call bubble does not disappear, please attempt a refresh as well. We greatly appreciate your patience as we work with our partner to resolve this.
May 2026
Office Application Service Availability Issue
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to see improved stability across impacted services, and our teams and third-party cloud provider remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.
monitoring
Service recovery continues to progress following the fix deployed by our third-party cloud provider. We are seeing improved stability across impacted services, and our teams remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.
monitoring
Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
monitoring
We are continuing to monitor for any further issues.
monitoring
Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
identified
Some services have returned to operational status; however, the ServiceTitan application remains under impact due to the ongoing third-party cloud provider outage. Our team is actively working with the provider to mitigate the issue and will provide updates as the situation progresses.
identified
There are recovery attempts from the cloud provider. However, Servicetitan application still remains under impact. We will update here when we see improvements of service availability on our side.
identified
We continue to experience application availability issues related to the ongoing outage caused by a third-party cloud provider. Our team remains actively engaged with the provider and is working to mitigate the impact as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.
identified
ServiceTitan is currently experiencing application availability issues caused by an outage of a third-party cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will continue to provide updates as more information becomes available.
investigating
We are currently investigating an issue with a 3rd party cloud service provider that is impacting ServiceTitan application. We greatly appreciate your patience as we work with our partner to resolve this.
investigating
We are actively investigating an issue that may be causing a Service Availability Issue. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
Errors Accessing ServiceTitan
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix for the issue and are currently monitoring the system to ensure full recovery. We have not encountered any further errors since 11:10 AM pacific. We greatly appreciate your continued patience & understanding.
investigating
We have not had any additional errors since ~11:10 AM pacific time. Our engineers are continuing to investigate the issue.
investigating
We are actively investigating an issue that is causing difficulties accessing the ST application. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
Voice Agent Outage
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
identified
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
investigating
"Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted. Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."
3rd Party Issue: Virtual Voice Agents
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support.
identified
Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
investigating
We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.
CCPro 3rd Party Issue
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.
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