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Scaleway Outage History

Daily provider-status observations and published incident history for Scaleway.

Regional incident

Scaleway has an active regional incident; no global outage is indicated. Verified . Official provider source.

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0% of 56 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 30 30

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
[Key Manager] - it-mil - api unavailable
minor Observed active window 47h 35m

View incident details and source

Started:

Secret Manager
identified
incident has been mitigated, we are implementing a long-term solution
investigating
key manager api unavailable following database migration
[Generative APIs] - [fr-par] - glm-5.2 service instabilities
minor Observed active window 67h 12m

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Started:

Generative API
investigating
[15h00 utc+2] We are experiencing instabilities with a critical part of the glm-5.2 model infrastructure, working actively on the mitigation
[DC5] Public Switch in rack b11 room 1 is down
minor Observed active window 4h 17m

View incident details and source

Started:

Network
investigating
Since 11h30, Public Switch in rack b11 room 1 is down causing connectivity issues for some services, Our team is investigating.
[Support] Call Handling Delays
minor Observed active window 46h 3m

View incident details and source

Started:

Excellence
identified
Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.
[DC5] Several Switch and server down Row B and D
minor Observed active window 26h 52m

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Started:

Dedibox DC5
monitoring
The maintenance is complete, and we are currently monitoring the results.
investigating
Following an electrical maintenance, there are several servers down and at least 3 switchs down in row D.
[Web Hosting] - Intermittent access on pf-1004 platform
minor Observed active window 52m

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Started:

Hosting
investigating
There is currently an access issue on the 1004 platform. We are currently investigating the matter.
[Dedibox VPS] - [fr-par] servers locked in Paris location
minor Observed active window 10h 22m

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Started:

Dedibox VPS
investigating
Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
[SERVERLESS-JOBS] [FR-PAR] Jobs can't be executed
minor Observed active window 5h 48m

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Started:

Jobs
monitoring
Job runs can now be executed.
investigating
Customers can't execute jobs.  Job runs will be stuck in validated status.
September 2026
[TEM] - TEM IP address blacklist
minor Observed active window 12m

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Started:

Transactional Email
identified
The IP address 51.159.124.109 has been blacklisted by Spamhaus.
[Account] - Global - Account API Down
major Observed active window 5h 29m

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Started:

Billing Environmental Footprint IAM Load Balancer
identified
Services have recovered, we are investigating, but there should not be any user facing impacts anymore.
investigating
We are continuing to investigate this issue.
investigating
Account API is down. Console may be unusable

Legacy Incident Archive

223 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
[File Storage] - [fr-par-1] High latencies
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Customers may experience high latencies on File Storage in fr-par-1 due to an internal component issue. The issue has been identified and resolved. We are monitoring the situation to ensure stability.
investigating
Customers may experience high latencies on File Storage in fr-par-1 due to an internal component issue.
[Billing] - Duplicate email sent for Purchase Orders
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been found and fixed. Duplicate billing emails were sent, especially during the domain direct purchase. Actual charges were processed only once.
investigating
Customers may receive duplicate email notifications for their purchase orders.
[Dedibox VPS] - [fr-par] servers locked in Paris location
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
[Network infrastructure] - [nl-ams] Public switch h6-1219 is unreachable
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Customers experience a full outage of public connectivity on servers located in Hall 6, rack 6.12.19, ams1.
[Block Storage] - [fr-par-2] High latencies on b_ssd volumes
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Customers using b_ssd volume experienced high latencies from 18h25 to 18h30 UTC due to a network issue. sbs_5k and sbs_15k were NOT impacted.
[Block Storage] - [fr-par-2] High latencies and errors on volumes
Source not attested
Last archived state: resolved
View archived record details
investigating
Customers may experience high latencies and errors on Block Storage volumes in fr-par-2 due to an issue on an internal component.
[Generative APIs] - qwen3.6-35b-a3b model instabilities
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Customers may experience transient 5xx errors when using the qwen3.6-35b-a3b model due to instabilities on an internal component.
[Dedibox VPS] - VPS connectivity issues in Paris.
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Customers may experience connectivity issues with their Dedibox VPS instances in the Paris region due to an internal infrastructure issue.
[Cockpit] - [fr-par] Difficulties querying Scaleway Metrics
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Customers may experience difficulties querying Scaleway Metrics older than 12 hours.
[Cockpit] - [fr-par] Difficulties querying Scaleway Metrics
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Customers may experience difficulties querying Scaleway Metrics older than 12 hours.
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