Scaleway Outage History

Uptime record, past incidents, and downtime history for Scaleway.

Checking current status...

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
July 2026	0%	9	9
June 2026	6.7%	30	28
May 2026	0%	31	31
April 2026	0%	21	21

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026

WebHosting Elements and WebHosting Dedibox

minor

Started: Jul 9, 2:47 PM

investigating

Maintenance for security system update. A downtime of 10 min can be expected during the maintenance Date/time: July 9th from 16h to 17h

Jul 9, 2:47 PM

[Managed Datalab] - [fr-par] Spark cluster creation failures

minor

Started: Jul 9, 2:35 PM

investigating

Customers may experience failures when creating Spark clusters in the fr-par region due to an issue with an internal dependency.

Jul 9, 2:35 PM

[BookMyName] - [world] - Timeouts on web interface and API

minor

Started: Jul 9, 8:29 AM

investigating

Customers may experience timeouts when accessing the BookMyName web interface and API due to an internal component failure.

Jul 9, 8:29 AM

[Dedibox VPS] - [fr-par] servers locked in Paris location

minor

Started: Jul 9, 8:02 AM

investigating

Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.

Jul 9, 8:02 AM

[Object Storage] - [it-mil-1] Object Storage connectivity issues

major

Started: Jul 9, 7:37 AM

monitoring

A fix has been implemented and we are monitoring the results.

Jul 9, 8:35 AM

investigating

Since 08/07 15H11 UTC Object storage customers experienced connectivity issues with Object Storage on it-mil-1. This was a routing issue and a fix was implemented at 08H26 UTC. Situation is back to normal.

Jul 9, 8:35 AM

investigating

We are continuing to investigate this issue.

Jul 9, 8:26 AM

investigating

We are continuing to investigate this issue.

Jul 9, 8:25 AM

investigating

Since 08/07 16H UTC customers may experience connectivity issues with Object Storage on it-mil-1.

Jul 9, 8:03 AM

investigating

Customers may experience connectivity issues with Object Storage on it-mil-1.

Jul 9, 7:37 AM

[MSGQ] - [fr-par] Missing IPs quotas on Production organisation

minor

Started: Jul 8, 5:07 PM

investigating

Customers may be unable to create new deployments due to a lack of available IP addresses on the MSGQ service in the fr-par region.

Jul 8, 5:07 PM

[Scaleblocks] - [fr-par] SEDB deployment creation failures

minor

Started: Jul 8, 1:48 PM

investigating

Customers may experience failures when creating SEDB deployments due to a certificate-related error on an internal dependency.

Jul 8, 1:48 PM

[Object Storage] - [it-mil-1] Routing issue causing service unavailability

minor

Started: Jul 8, 12:33 PM

investigating

Customers may experience service unavailability on Object Storage in it-mil-1 due to a routing issue.

Jul 8, 12:33 PM

[BareMetal Provisionner] - [nl-ams] iPXE boot failures

minor

Started: Jul 8, 9:23 AM

monitoring

A fix has been implemented and we are monitoring the results.

Jul 8, 10:48 AM

investigating

Servers continue to operate normally. However, customers may experience failures when attempting to reboot servers in rescue mode or perform install, reinstall, clean, and reset operations due to an incompatibility with an internal dependency.

Jul 8, 9:23 AM

[File Storage] - [fr-par-1] High latencies on File Storage

minor

Started: Jul 7, 10:24 AM

investigating

Customers may experience high latencies on File Storage in fr-par-1, we are currently investigating this issue.

Jul 7, 10:24 AM

[MongoDB] - [fr-par] Unable to restore snapshots on previously restored instances

minor

Started: Jul 7, 9:04 AM

identified

The issue has been identified and a fix is being implemented.

Jul 8, 12:06 PM

investigating

Instances that were restored through snapshots can produce new snapshots, but cannot restore those snapshots. We are currently investigating this issue.

Jul 7, 9:04 AM

[Public Gateway] - [nl-ams-1] Unable to create or upgrade new gateways

minor

Started: Jul 7, 7:07 AM

monitoring

A fix has been implemented and we are monitoring the results.

Jul 7, 7:15 AM

investigating

We are currently experiencing an issue in the ams1 zone affecting the creation and upgrading of Public Gateways. Existing online gateways are not affected. Our engineering team is actively investigating, and we will provide updates as they become available.

Jul 7, 7:07 AM

[File Storage] - [fr-par-1] High latencies

minor

Started: Jul 7, 1:55 AM

monitoring

Customers may experience high latencies on File Storage in fr-par-1 due to an internal component issue. The issue has been identified and resolved. We are monitoring the situation to ensure stability.

Jul 7, 2:18 AM

investigating

Customers may experience high latencies on File Storage in fr-par-1 due to an internal component issue.

Jul 7, 1:55 AM

[Billing] - Duplicate email sent for Purchase Orders

minor

Started: Jul 6, 11:36 AM

monitoring

The issue has been found and fixed. Duplicate billing emails were sent, especially during the domain direct purchase. Actual charges were processed only once.

Jul 6, 4:19 PM

investigating

Customers may receive duplicate email notifications for their purchase orders.

Jul 6, 11:36 AM

[Dedibox VPS] - [fr-par] servers locked in Paris location

minor

Started: Jul 6, 10:07 AM

investigating

Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.

Jul 6, 10:07 AM

[Network infrastructure] - [nl-ams] Public switch h6-1219 is unreachable

minor

Started: Jul 6, 7:32 AM

investigating

Customers experience a full outage of public connectivity on servers located in Hall 6, rack 6.12.19, ams1.

Jul 6, 7:32 AM

[Block Storage] - [fr-par-2] High latencies on b_ssd volumes

minor

Started: Jul 4, 7:35 PM

monitoring

Customers using b_ssd volume experienced high latencies from 18h25 to 18h30 UTC due to a network issue. sbs_5k and sbs_15k were NOT impacted.

Jul 4, 7:35 PM

[Block Storage] - [fr-par-2] High latencies and errors on volumes

Started: Jul 4, 7:23 PM

investigating

Customers may experience high latencies and errors on Block Storage volumes in fr-par-2 due to an issue on an internal component.

Jul 4, 7:23 PM

[Generative APIs] - qwen3.6-35b-a3b model instabilities

minor

Started: Jul 3, 10:21 AM

investigating

Customers may experience transient 5xx errors when using the qwen3.6-35b-a3b model due to instabilities on an internal component.

Jul 3, 10:21 AM

[Dedibox VPS] - VPS connectivity issues in Paris.

minor

Started: Jul 2, 8:28 AM

investigating

Customers may experience connectivity issues with their Dedibox VPS instances in the Paris region due to an internal infrastructure issue.

Jul 2, 8:28 AM

[Cockpit] - [fr-par] Difficulties querying Scaleway Metrics

minor

Started: Jul 2, 8:01 AM

investigating

Customers may experience difficulties querying Scaleway Metrics older than 12 hours.

Jul 2, 8:01 AM

[Cockpit] - [fr-par] Difficulties querying Scaleway Metrics

minor

Started: Jul 2, 7:55 AM

investigating

Customers may experience difficulties querying Scaleway Metrics older than 12 hours.

Jul 2, 7:55 AM

[Key Manager] - [fr-par] Request timeouts due to migration issue

minor

Started: Jul 1, 9:48 AM

monitoring

The issue has been fixed at 1:20 pm. Sorry for the inconvenience caused.

Jul 1, 12:33 PM

monitoring

Customers may experience request timeouts on the Key Manager service due to a migration issue on an internal component. The issue is currently being monitored and we are working to resolve it as quickly as possible. We apologize for any inconvenience this may cause.

Jul 1, 11:37 AM

identified

We are continuing to work on a fix for this issue.

Jul 1, 9:58 AM

identified

Creations and deletions on Key Manager and Secret Manager may fail for some clients. Access to keys and secrets is not impacted. Our team is investigating the issue.

Jul 1, 9:57 AM

identified

Customers may experience request timeouts on the Key Manager service due to a migration issue on an internal component.

Jul 1, 9:48 AM

June 2026

[Generative APIs] - BatchAPI is down

major

Started: Jun 30, 8:55 AM

monitoring

A fix has been implemented and we are monitoring the results.

Jun 30, 10:55 AM

investigating

BatchAPI is currently down due to an issue with an internal component.

Jun 30, 8:55 AM

[COCKPIT] - [fr-par/pl-waw] - Scaleway Metrics/Logs ingestion down

Started: Jun 30, 8:23 AM

monitoring

We applied and monitored today the last fix for high RAM consumption. All seems fine now on Cockpit performances for all regions.

Jul 6, 4:17 PM

monitoring

Root cause was finally identified yesterday evening, we make an evolution on staging environments and monitored its behavior today. We plan to deploy this fix next monday morning. Metrics & Logs acquisition are fine since yesterday with a scaling workaround, we keep this solution for the week-end to not impact production on a friday afternoon.

Jul 3, 1:21 PM

monitoring

Cockpit impacted this night betwen 1am30 and 8am30 with data loss for all Products metrics and logs on FR-PAR & PL-WAW Regions Root cause : based on last week Cockpit ingestion solution, a high RAM consumption saturated nodes and corrupted replay solution. Status : Cockpit fixed at 8am30 and fix in development to avoid replay corruption on OOM events

Jun 30, 8:23 AM

[Container Registry] - [fr-par] Push slowness and errors

minor

Started: Jun 30, 6:00 AM

investigating

We are continuing to investigate this issue.

Jul 2, 8:04 AM

investigating

We are continuing to investigate this issue.

Jun 30, 2:42 PM

investigating

Customers may experience slowness and errors when pulling/pushing images to the Container Registry in fr-par. Some pulls/pushes may take up to 30 minutes or fail entirely. This may also cause delays or failures in Serverless Containers and Functions deployments.

Jun 30, 11:58 AM

[Instance Orchestration] - [fr-par-1] Compute metrics lost on AZ

minor

Started: Jun 30, 5:42 AM

investigating

Customers may experience missing compute metrics on Instance Orchestration due to a failure on an internal component.

Jun 30, 5:42 AM

[Transactional Email] - [fr-par-2] Sending delays due to internal component restart

minor

Started: Jun 29, 3:00 PM

investigating

Customers may experience delays in sending transactional emails due to a prolonged restart of an internal component.

Jun 29, 3:00 PM

[Generative APIs] - [all] gemma4-26b-a4b-it model instabilities

minor

Started: Jun 27, 1:07 PM

identified

We are still working on a fix. We will deploy the fix this week and it should resolve this matter.

Jul 6, 8:14 AM

identified

Customers may experience transient 5xx errors when using the gemma4-26b-a4b-it model due to instabilities on an internal component. The problem has been identified and we are working on a fix. Retrying the requests after a short delay will succeed.

Jun 27, 1:07 PM

[AMS1] - Cooling Incident

minor

Started: Jun 26, 1:11 PM

identified

Start time : 13h20 Attention IMDC Customer, IMDC has experienced a Cooling issue specifically, impacting temperature at Amsterdam\AMS-1 with potential impact to customers in AMS-1.D05, AMS-1.D06 and AMS-1.D07. Our team is currently investigating. If you experience any issues, please open an Incident ticket through the Customer Portal or contact the GNOC to receive further details and automated updates. We apologize for any inconvenience. Thank you,

Jun 26, 1:11 PM

[Cockpit] - [nl-ams] [fr-par] Product logs unavailable

minor

Started: Jun 26, 9:35 AM

monitoring

The last fixes have been deployed and our infrastructure dimensioned properly on nl-ams. The situation have improved but we keep monitoring the situation.

Jun 26, 4:05 PM

identified

The same component that was experiencing issues earlier this week on Cockpit is now experiencing problems across several regions. The fix implemented has not fully resolved the overload at this entry point for logs and metrics. After the update rolled out yesterday, we are still observing some issues with log and metric ingestion in NL‑AMS & FR-PAR. We are actively working on fixing the problem.

Jun 26, 9:35 AM

[Cockpit] - [nl-ams] [fr-par] Product logs unavailable

minor

Started: Jun 25, 1:08 PM

investigating

The incident primarily affects NL-AMS, while FR-PAR is also experiencing some loss of metrics and logs. PL-WAW is not impacted.

Jun 25, 3:20 PM

investigating

The same component that was experiencing issues earlier this week on Cockpit is now experiencing problems across several regions. The fix implemented has not fully resolved the overload at this entry point for logs and metrics. An update is currently being rolled out and should restore data ingestion. Some metrics and logs may have been lost.

Jun 25, 1:08 PM

[WebHosting Elements] - [fr-par] High load on pf-012 platform

minor

Started: Jun 25, 9:42 AM

investigating

Customers may experience degraded performance on their websites and email services hosted on the pf-012 platform due to high load on an internal component.

Jun 25, 9:42 AM

[GAPI] - [fr-par2] - mistral-small-3.2 errors rate increasing

minor

Started: Jun 25, 9:20 AM

monitoring

The situation is back to nominal state, the root cause has been identified and incident responses are back to normal.

Jun 25, 9:31 AM

identified

Part of our Mistral Small 3.2 infrastructure start becoming un stable with un usual error rates.

Jun 25, 9:20 AM

[Object Storage] - [fr-par-2] - Thermal shutdown for several storage pods

minor

Started: Jun 24, 3:45 PM

investigating

Due to abnormal temperature, some storage nodes are being shutdown to prevent data loss. This will impact acces to some objects with one-zone storage class

Jun 24, 3:45 PM

[RDB] - [fr-par] Managed Database provisioning delays

minor

Started: Jun 24, 3:11 PM

investigating

Customers may experience delays when provisioning new Managed Database instances or performing operations that require infrastructure changes in the fr-par region due to an issue with an internal dependency.

Jun 24, 3:11 PM

[Cockpit]-[fr-par] - memory pressure on product-frontend

minor

Started: Jun 24, 11:47 AM

identified

The issue has been identified and a fix is being implemented.

Jun 24, 12:52 PM

monitoring

We are continuing to monitor for any further issues.

Jun 24, 12:50 PM

monitoring

Between 11:50 a.m. and 1:30 p.m., metrics ingestion on FR-PAR was affected due to an operation performed on one of the components to improve its resilience. Metrics and log data are also affected.

Jun 24, 11:47 AM

[NATS, Queues, Topics & Events] - [fr-par] Monitoring data missing

minor

Started: Jun 23, 8:03 AM

monitoring

Customers may experience missing monitoring data for NATS, Queues, Topics & Events in the fr-par region.

Jun 23, 8:03 AM

[Dedibox RPN-SAN] - [DC2/DC3] Storage failures on SAN HA pair HDD-18

major

Started: Jun 23, 6:56 AM

monitoring

Situation is now stable, we are closely monitoring situation on both members of HA pair.

Jun 23, 3:03 PM

monitoring

Customers may experience iSCSI connection failures on Dedibox RPN-SAN HA HDD-18 in DC2/DC3. The issue has been identified and is currently being monitored. We apologize for any inconvenience caused and will provide further updates as soon as possible.

Jun 23, 3:01 PM

investigating

Customers may iSCSI connections failures on Dedibox RPN-SAN HA HDD-18.

Jun 23, 6:56 AM

[Kafka] - [fr-par] Control plane partial outage

minor

Started: Jun 22, 1:34 PM

investigating

Customers may experience partial outages when managing Kafka resources due to an issue on the control plane.

Jun 22, 1:34 PM

[Network infrastructure] - [DC5][PAR-2] Public network issue

critical

Started: Jun 22, 9:23 AM

monitoring

During routine maintenance, a new configuration was deployed to our backbone routers managing traffic for fr-par-2. An unforeseen configuration conflict resulted in a total loss of public connectivity (blackholing) for all Elastic Metal servers. The configuration was pushed at 08:42 UTC for both IPv4 and IPv6. IPv4 was rollback at 09:20 and IPv6 was rollback at 09:45, restoring all connectivity.

Jun 22, 10:21 AM

monitoring

The fix has been deployed. Services are up and running. We are monitoring the situation and we will provide more information.

Jun 22, 10:08 AM

identified

The root cause has been found. A fix is being deployed.

Jun 22, 10:02 AM

investigating

Customers may experience a partial outage of public network connectivity on Elastic Metal servers in PAR2 (DC5).

Jun 22, 9:23 AM

[PAR, AMS, WAW] - Boot issue after installing an elastic metal

minor

Started: Jun 20, 6:58 PM

investigating

The issue is not limited to PAR2; it affects all regions on various operating systems. We are still investigating.

Jun 20, 6:58 PM

investigating

Customers may be experiencing boot issues after installing / rebooting their Elastic Metal server on PAR2. We are currently investigating.

Jun 20, 5:29 PM

[DC5] - Switch unreachable in rack B61

minor

Started: Jun 19, 12:54 PM

investigating

Customers may experience connectivity issues with servers in rack B61 due to an unreachable switch in the network infrastructure.

Jun 19, 12:54 PM

[Generative APIs] - [fr-par] mistral-medium-3.5-128b instabilities

minor

Started: Jun 19, 12:36 PM

investigating

Customers may experience instabilities when using the mistral-medium-3.5-128b model in the Generative APIs service in the fr-par region.

Jun 19, 12:36 PM

[Generative APIs] - [fr-par] mistral-medium-3.5-128b instabilities

minor

Started: Jun 19, 12:36 PM

identified

We are still working on a fix for this issue.

Jul 6, 8:14 AM

identified

We are working on a fix. Instabilities may still appear when using mistral-medium-3.5-128b model. But overall the service remain usable.

Jun 22, 8:15 AM

investigating

Customers may experience instabilities when using the mistral-medium-3.5-128b model in the Generative APIs service in the fr-par region.

Jun 19, 12:36 PM

[VPS] - [fr-par-1] Connectivity issues due to networking issue

Started: Jun 18, 11:45 PM

investigating

Customers may experience connectivity issues on their VPS instances due to a networking issue on an internal component in the fr-par-1 region.

Jun 18, 11:45 PM

P3- [CKPT] - [global] - Grafana instances are experiencing errors

Started: Jun 18, 1:47 PM

monitoring

A fix have been deployed and we are monitoring the situation.

Jun 18, 3:33 PM

identified

The issue has been identified and a fix is being implemented.

Jun 18, 2:03 PM

investigating

Some customers are experiencing errors when using Grafana.

Jun 18, 1:47 PM

[Generative APIs] - [fr-par] mistral-medium-3.5-128b instabilities

minor

Started: Jun 18, 11:39 AM

investigating

Customers may experience instabilities when using the mistral-medium-3.5-128b model in the fr-par region.

Jun 18, 11:39 AM

[Generative APIs] - [fr-par] Dedicated deployment creation failures

major

Started: Jun 18, 8:26 AM

monitoring

A fix has been implemented and we are monitoring the results.

Jun 18, 10:42 AM

identified

Customers may experience failures when creating dedicated deployments on the Generative APIs product in the fr-par region. The issue has been identified and our teams are working on a resolution.

Jun 18, 10:30 AM

investigating

We are continuing to investigate this issue.

Jun 18, 8:31 AM

investigating

We are continuing to investigate this issue.

Jun 18, 8:30 AM

investigating

Customers may experience failures when creating dedicated deployments on the Generative APIs product in the fr-par region.

Jun 18, 8:26 AM

[CKPT] - [fr-par] - SCW logs dropped for some clients on Serverless Compute Products

minor

Started: Jun 17, 5:06 PM

investigating

We are continuing to investigate this issue.

Jun 19, 2:29 AM

investigating

A small subset of Scaleway Product logs/metrics might be unavailable on fr-par on small time-range Yesterday : 9:20 - 11h30 CEST Today : 17:20 - ongoing CEST

Jun 17, 5:06 PM

[VPC] - Connectivity Issue - Access to New Resources Impacted

Started: Jun 17, 10:10 AM

monitoring

We have resolved a certificate configuration issue that caused a communication outage between two of our internal components. All affected services are now fully restored and operating normally. Our team is actively monitoring the situation and implementing permanent changes to improve stability and prevent this specific issue from recurring. The incident was resolved at 10:47 UTC.

Jun 17, 12:04 PM

identified

Some users may experience connectivity issues when accessing newly created resources in VPC. The incident started at 08:50 UTC. The problem has been identified, and we are actively working to resolve it.

Jun 17, 10:10 AM

[IPAM] - [it-mil] Edges unable to query IPAM

minor

Started: Jun 17, 9:19 AM

identified

The issue has been identified and a fix is being implemented.

Jun 17, 9:20 AM

investigating

Customers may experience connectivity issues with IPAM service in the Milan region due to an internal dependency.

Jun 17, 9:19 AM

[Registry] - [fr-par] Slowness and push issues

major

Started: Jun 16, 5:05 PM

monitoring

We scaled the infrastructure and added more observability to tackle this recurring performance issue. We'll monitor the situation closely.

Jun 17, 11:43 PM

identified

Customers may experience issues when pushing to Container Registry.

Jun 16, 5:05 PM

[Registry] - [FR-PAR] Slowness and push issues

minor

Started: Jun 16, 4:53 PM

identified

We are continuing to work on a fix for this issue.

Jun 16, 5:00 PM

identified

Customers may experience issues when pushing to Container Registry

Jun 16, 4:53 PM

[Generative APIs] - [fr-par] New batches are stuck in validating

minor

Started: Jun 16, 9:19 AM

identified

Customers may experience delays when creating new batches in Generative APIs due to an internal dependency issue. IAM managed application "scw-managed-genapi-batch" used within the batch system have been re created. Customers using S3 bucket policies may need to update their policy to take in account the new ApplicationID. The ApplicationId can be found after a first batch validation error

Jun 16, 11:12 AM

identified

The issue has been identified and a fix is being implemented.

Jun 16, 11:09 AM

investigating

Customers may experience delays when creating new batches in Generative APIs due to an internal dependency issue.

Jun 16, 9:19 AM

[Transactional Email] - Global Issue on domain record validation

minor

Started: Jun 16, 8:57 AM

investigating

Customers may experience issues registering or validating domains on Transactional Email due to a validation error on an internal component.

Jun 16, 8:57 AM

[Network infrastructure] - [nl-ams] A Dedibox Router has rebooted in Room H6 Rack 6.12

minor

Started: Jun 16, 7:37 AM

investigating

Some customers may have experienced network connectivity issues in AMS1 Room H6 Rack 6.12.17 6.12.29 6.12.60 6.12.67 and 6.12.71 to 6.12.75 We are investigating to know the root cause linked to this reboot.

Jun 16, 7:37 AM

[Kapsule & Kosmos] - [WORLD] Loss of public connectivity on isolated nodes

minor

Started: Jun 15, 4:32 PM

investigating

Customers may experience loss of public connectivity on Kapsule and Kosmos due to loss of default route on fully isolated nodes. Running netplan apply on the node or triggering a reboot fixes the issue. We are currently investigating the issue.

Jun 15, 4:32 PM

[Account API] - [global] Cannot Set Organization Country

minor

Started: Jun 15, 2:27 PM

investigating

Customers cannot set an organization address during account creation or for existing accounts due to an empty country selection dropdown.

Jun 15, 2:27 PM

[Account API] - [global] Cannot Perform Identity Verification (KYC)

minor

Started: Jun 15, 12:13 PM

identified

We are continuing to work on a fix for this issue.

Jun 15, 12:15 PM

identified

Users cannot perform an identity verification on the console, preventing obtaining quota increase. The following error message appears when trying to perform a KYC: `Failed to connect to identity verification provider. Try again or contact Support.`

Jun 15, 12:13 PM

[Dedibox] - [AMS1] Switch rebooted in Room H6 Rack 6.12

minor

Started: Jun 15, 9:00 AM

investigating

The issue has now been resolved. All relevant teams are investigating the incident to determine the root cause and prevent similar issues in the future.

Jun 15, 9:28 AM

investigating

We are continuing to investigate this issue.

Jun 15, 9:21 AM

investigating

Some customers may have experienced network connectivity issues in AMS1 Room H6 Rack 6.12.17 6.12.29 6.12.60 6.12.67 and 6.12.71 to 6.12.75 due to a unexpected network switch reboot.

Jun 15, 9:00 AM

[WEBHOSTING CLASSIC] [fr-par] Authentication issues on email and databases

major

Started: Jun 12, 5:12 PM

investigating

Following a defect on one of our switch, our authentication servers are currently unavailable. This impact the mail and databases access. Our engineers are currently investigating.

Jun 12, 5:12 PM

[WebHosting Elements] - [fr-par] Customer websites not accessible on pf-014.whm.fr-par.scw.cloud

minor

Started: Jun 12, 8:34 AM

investigating

Customers may experience connectivity issues on their websites hosted on pf-014.whm.fr-par.scw.cloud due to an internal dependency malfunction.

Jun 12, 8:34 AM

[Queues, Topics & Events] - [fr-par] High load on service

minor

Started: Jun 11, 8:55 AM

identified

The issue has been identified and a fix is being implemented.

Jun 11, 9:51 AM

investigating

Customers may experience high load on Queues, Topics & Events in fr-par due to an internal component. We are currrently investigating this issue.

Jun 11, 8:55 AM

[Account API] - [global] Unable to create corporate accounts

major

Started: Jun 10, 2:41 PM

investigating

Customers are unable to create corporate accounts through the Account API. we are currently investigating this issue.

Jun 10, 2:41 PM

[Managed Inference] - [fr-par] Deployments CRUD operations instabilities

minor

Started: Jun 10, 7:28 AM

investigating

Customers may experience failing CRUD operations on deployments for Generative APIs in fr-par due to instabilities on an internal component. Active deployments are unaffected unless updated.

Jun 10, 7:28 AM

[MongoDB] - [fr-par] Connectivity issues on public endpoints

minor

Started: Jun 9, 8:30 AM

investigating

Customers may experience connectivity issues on MongoDB public endpoints due to a flap on an internal component.

Jun 9, 8:30 AM

[Dedibox RPN] - [fr-par] Partial loss of connectivity between Paris and Amsterdam

minor

Started: Jun 8, 4:08 PM

identified

We are continuing to work on a fix for this issue.

Jun 8, 4:11 PM

identified

Customers may experience network congestion between Paris and Amsterdam due to a partial loss of redundancy on the RPN network.

Jun 8, 4:08 PM

[Generative APIs] - Instabilities on model qwen3.5-397b-a17b

minor

Started: Jun 5, 3:26 PM

investigating

Customers may experience instabilities when using the model qwen3.5-397b-a17b.

Jun 5, 3:26 PM

[Block Storage] - [fr-par-1] High latencies on volumes

minor

Started: Jun 5, 9:22 AM

monitoring

The issue has been identified and mitigated. We are monitoring the situation to ensure a full recovery.

Jun 5, 2:50 PM

investigating

Customers may experience high latencies on Block Storage volumes in fr-par-1 due to increased background operations on the underlying storage system.

Jun 5, 9:22 AM

[Dedibox dedicated servers] - Installation Rocky 9 broken

minor

Started: Jun 4, 10:55 AM

investigating

Customers may experience installation failures when attempting to install Rocky Linux 9 on Dedibox dedicated servers due to an error in the storage module.

Jun 4, 10:55 AM

[MRS][NETWORK] PoP Interlink Router Unavailability & Peering-Router Reboot

Started: Jun 3, 10:20 AM

investigating

We will be performing an urgent maintenance on one of our core routers located in Marseille Interxion 2 Routers. The maintenance will take place 04/06/2026 between 12:00 to 13:00 CET time Downtime expected to 15 minutes Interlink Traffic going through Interxion MRS2 will be temporarily stopped due to Interlink-Router being unavailable the time of the maintenance. We'll stop sending & advertising routes between the AZs and the Interlink Routers. BGP Sessions with customers will still be up. ...

Jun 3, 10:20 AM

[Container Registry] - [fr-par] Slow operations and timeouts

minor

Started: Jun 2, 1:05 PM

investigating

We are continuing to investigate this issue.

Jun 2, 1:10 PM

investigating

Customers may experience slow operations or timeouts when using the Container Registry in the fr-par region.

Jun 2, 1:05 PM

[PAYMENT] - [All] - issue with AMEX card payment

minor

Started: Jun 2, 8:57 AM

monitoring

The incident is now mitigated, and we are actively monitoring the situation. Failed AMEX payments have been retried and are processing successfully. New orders and renewals can now be processed using AMEX as normal.

Jun 5, 12:24 PM

identified

We have identified the issue and are currently working on a fix.

Jun 4, 10:03 AM

investigating

We have noticed that payments with AMEX card are not successful. Our engineers are investigating.

Jun 2, 8:57 AM

[Cockpit] - [fr-par] Grafana access issues

minor

Started: Jun 1, 8:05 AM

investigating

Customers may experience slow response times or connection errors when accessing Grafana.

Jun 1, 8:05 AM

May 2026

[Generative APIs] - [fr-par] Performance issues on mistral-small-3.2-24b-instruct-2506

minor

Started: May 29, 1:20 PM

monitoring

Customers may experience performance issues and errors when using the mistral-small-3.2-24b-instruct-2506 model due to a load increase on an internal component.

May 29, 1:20 PM

[Generative APIs] - [fr-par] Stability issues on gemma-4-26b-a4b-it

minor

Started: May 29, 1:18 PM

monitoring

Customers may experience performance issues and errors when using the gemma-4-26b-a4b-it model due to a load increase on an internal component.

May 29, 1:18 PM

[Generative APIs] - [fr-par] Stability issues on gemma-4-26b-a4b-it

minor

Started: May 29, 12:18 PM

monitoring

We are continuing to monitor for any further issues.

May 29, 12:24 PM

monitoring

The situation is now stable, we remain vigilant on the matter.

May 29, 12:24 PM

investigating

Customers may experience performance issues and errors when using the gemma-4-26b-a4b-it model due to a load increase on an internal component.

May 29, 12:18 PM

[Generative APIs] - [fr-par] Performance issues on mistral-small-3.2-24b-instruct-2506

minor

Started: May 29, 9:17 AM

monitoring

A fix has been implemented and we are monitoring the results.

May 29, 1:30 PM

identified

Customers may experience performance issues and errors when using the mistral-small-3.2-24b-instruct-2506 model due to a load increase on an internal component.

May 29, 9:17 AM

[SUPPORT] [ELEMENTS] - Error 500 when creating or viewing a ticket

major

Started: May 28, 6:15 PM

investigating

We have received reports of a 500 error occurring when creating or opening a ticket, making these actions impossible.

May 28, 6:15 PM

[BLKS] - [PAR3-DC4]-Elevated error rates for Block Storage in the fr-par-3 zone

major

Started: May 28, 4:08 PM

investigating

We are investigating performance degradation affecting Block Storage volumes in fr-par-3. Connectivity issues may result in intermittent request failures.

May 28, 4:08 PM

[Serverless Containers] - [fr-par] Instabilities in one cluster

Started: May 28, 12:41 PM

monitoring

Everything has returned to normal for the impacted services. We'll let the status in monitoring for the night to ensure everything is fine.

May 28, 4:21 PM

investigating

We are experiencing instability again. We are investigating.

May 28, 3:36 PM

monitoring

Everything has returned to normal for the impacted containers. We are continuing to monitor the situation to ensure everything is fine.

May 28, 1:42 PM

investigating

Customers may experience instabilities when using Serverless Containers in the fr-par region.

May 28, 12:41 PM

[Data Warehouse] - [fr-par-1] Issues creating new data warehouses

minor

Started: May 28, 10:25 AM

investigating

Customers may experience issues creating new data warehouses in fr-par-1 due to a partial outage on an internal component. Our engineers are currently working on the situation.

May 28, 10:25 AM

[Cockpit] - [world] Unable to disable Alertmanager

minor

Started: May 27, 5:57 PM

investigating

Customers are unable to disable their Alertmanager configuration in Cockpit.

May 27, 5:57 PM

[Instance Orchestration] - it-mil-1 - Instances API unavailability

minor

Started: May 27, 2:57 PM

monitoring

A fix has been implemented and we are monitoring the results.

May 27, 6:23 PM

investigating

We are continuing to investigate this issue.

May 27, 3:21 PM

investigating

We are continuing to investigate this issue.

May 27, 3:16 PM

investigating

Due to an internal dependency issue, customers will experience unavailability of the Instances API in the it-mil-1 region

May 27, 2:57 PM

[EM Labs] - [fr-par-2] RV-1 server boot loop issue

minor

Started: May 26, 1:28 PM

monitoring

The issue has been fixed. Servers are no longer stuck in a boot loop state. We are still monitoring the situation and ensuring that our fix will work long‑term.

Jun 8, 11:45 AM

investigating

Since Friday, after the DC5 operator room electrical incident. EM-RV1 seems to be stuck in a boot loop, unable to boot successfully from the network. In the meantime, do not reboot your system Also, you will not be able to create new EM-RV1 server and booting them

May 26, 1:28 PM

[Serverless Containers] - [fr-par] Instability on one cluster

Started: May 26, 10:59 AM

monitoring

Everything has returned to normal for the impacted cluster. We are continuing to monitor the situation to ensure everything is fine.

May 26, 12:28 PM

investigating

Customers may experience instability on one of our six Serverless Containers clusters in the fr-par region.

May 26, 10:59 AM

[Data Warehouse] - [fr-par] - API not reachable

minor

Started: May 26, 9:47 AM

investigating

Customers may experience connectivity issues with the Data Warehouse API in the fr-par region due to an internal dependency.

May 26, 9:47 AM

[Cockpit] - [fr-par] Latencies on query/ingestion on external logs

minor

Started: May 25, 10:03 AM

investigating

Customers may experience latencies on query and ingestion of external logs in the fr-par region due to an internal dependency issue.

May 25, 10:03 AM

[Serverless Functions] - [fr-par] - Can't create Functions SQS/NATS triggers on fr-par

minor

Started: May 25, 8:28 AM

investigating

Customers are unable to create new SQS/NATS triggers for Serverless Functions in the fr-par region. Serverless Containers are unaffected.

May 25, 8:28 AM

FR-PAR-2 connectivity loss

critical

Started: May 22, 9:21 AM

monitoring

Datacenter teams are now confident the batteries were involved in the initial incident, they will attempt to switch back to main power at 14:30 CEST.

May 23, 11:41 AM

monitoring

Batteries replacement has been completed on all 4 electrical paths. Removed batteries are under tests and investigations to confirm their involvement in the initial incident. No more action on production expected for now. We are still on power generators for the time being.

May 23, 11:09 AM

monitoring

Batteries replacement is ongoing, 1 of the 4 electrical paths has been done (no impact). Datacenter teams will proceed with the next paths.

May 23, 9:56 AM

monitoring

The datacenter provider has planned an intervention on Saturday at 10:30 CEST to replace batteries on the electrical paths that had issues today. This operation will be done live and should have no impact. Once replaced, old batteries will be inspected and tested to confirm they were the cause of the incident. Power will be kept on generators during this operation and after until the root cause is fully confirmed

May 22, 8:30 PM

monitoring

Updated status for impacted products: - Object Storage: Everything back to normal - Serveless containers and functions: Everything is back to normal. - File: some instances may encounter troubles with their File Storage, we invite customers to restart their instances/nodes if affected As the failover malfunction has not been diagnosed at this time, our datacenter manager will keep the affected elements under a generator.

May 22, 2:57 PM

monitoring

Updated status for impacted products: - Object Storage: still some latency issues and timeout on connecting some buckets - Serveless containers and functions: Everything is back to normal. Situation recovered and stable since 02:40 PM - File Storage: some instances may encounter troubles with their File Storage, we invite customers to restart their instances/nodes if affected

May 22, 2:30 PM

monitoring

Updated status for impacted products: - Kapsule: everything back to normal - Databases: everything back to normal - Object Storage: still some latency issues and timeout on connecting some buckets - Serveless containers and functions: might face connection timeout issues when contacting their applications - File Storage: some instances may encounter troubles with their File Storage, we invite customers to restart their instances/nodes if affected

May 22, 12:26 PM

monitoring

Clarification: only network rooms are running on power generators, with enough fuel for a few days

May 22, 11:25 AM

monitoring

Updated status for impacted products: - Instances: everything back to normal - Kapsule: same status - Databases: same status - Object Storage: same status - Serveless containers and functions: might face connection timeout issues when contacting their applications

May 22, 11:10 AM

identified

As the power failure root cause is not yet understood (datacenter is investigating with its providers), we encourage you to shift workload on alternatives regions/AZ if possible.

May 22, 10:44 AM

identified

Datacenter informs us that we are running on power generators for now until the root cause is identified

May 22, 10:31 AM

monitoring

Teams are working on the recovery. Here is the status of impacted products: - Instances: you may encounter issues with l_ssd/block snapshots or volumes - Kapsule: Control planes are reachable and in nominal state, you may need to verify that your controllers reconnected properly on the apiservers. You may have experienced node replacement due to the autoheal or autoscaling process, this may delay volume re-attachments. - Databases: snapshots may be blocked, some failovers have been starte...

May 22, 10:28 AM

monitoring

Datacenter hosting FR-PAR-2 availability zone occured a complete power failure in operator rooms during a planned datacenter maintenance. Both operator rooms (network connectivity) were powerless for a few minutes leading to a complete isolation of the availability zone during the issue. We are investigating with the datacenter provider to understand the root cause.”

May 22, 10:24 AM

monitoring

Most services recovered and our teams are mobilized to recover the rest on fr-par-2. Root cause is a power issue in datacenter. Other service on par1 & par3 were impacted during the service transition.

May 22, 9:42 AM

investigating

The issue is impacting multiple products on FR-PAR.

May 22, 9:23 AM

investigating

We are continuing to investigate this issue and searching for the root cause.

May 22, 9:21 AM

investigating

We are currently experiencing connection and network issues in the FR‑PAR region, affecting all FR‑PAR availability zones on Scaleway as well as DC5 on Dedibox.

May 22, 9:21 AM

Kafka cluster not reachable - Connection to Kafka clusters fails.

minor

Started: May 22, 9:16 AM

investigating

We are continuing to investigate this issue.

May 22, 9:17 AM

investigating

We are currently investigating on that incident.

May 22, 9:16 AM

[API Gateway] - [world] APIs instabilities

major

Started: May 19, 12:34 PM

investigating

Customers may experience Network issues contacting our APIs. We are currently investigating this issue.

May 19, 12:34 PM

[Apple Silicon] - [fr-par-1] Increased delivery & installation time for Apple Silicon machines

minor

Started: May 19, 9:33 AM

investigating

Customers may experience issues caused by a PostgreSQL LISTEN/NOTIFY bug in fr-par-1. Asahi and DevOS configuration/installation workflows on Mac-Mini servers are currently unable to complete & will result in retry. This may cause machine to temporarily end up in error state or installation to take longer than usual. We are working to restablish the service as fast as possible.

May 19, 9:33 AM

[Identity and Access Management] - [world] API unavailable

critical

Started: May 19, 9:07 AM

monitoring

From 10:55AM CET to 11:01AM CET, an incident occured on the IAM service. Impacts include: -All management actions on Groups, Policies, Applications, API keys ans Users were impossible -Some console users may have been automatically logged out -Login on console was unavailable -Some products with direct dependencies on IAM were partly unavailable on some limited control plane endpoints, mostly on Create endpoints: SSH keys, Kubernetes, MongoDB, Serverless products, Block Storage, Edge Service...

May 19, 9:19 AM

investigating

Customers may experience API errors when interacting with Identity and Access Management due to an internal dependency issue. Impact from 10.55 am to 11.01 am

May 19, 9:07 AM

Generative API instabilities

minor

Started: May 18, 1:07 PM

investigating

Customers may encounter 403 or 500 errors when querying the service. The root cause has been identified, and we're working on a fix.

May 18, 1:07 PM

[KUBE] - [it-mil] - creating/upgrade cluster issue

minor

Started: May 15, 8:41 AM

investigating

Due to an internal dependency, all upgrades and new cluster creations on IT-Mil are currently blocked. Our team is actively working on a solution.

May 15, 8:41 AM

[Instance Orchestration] - [fr-par-2] No public IPv4 available

minor

Started: May 13, 7:57 AM

investigating

We are currently unable to assigne IPv4 adresses in the Paris (fr-par-2) region. This may affect the creation of new instances requiring a public IPv4 address

May 13, 7:57 AM

[WebHosting Elements] - [fr-par] Platform connectivity issues

minor

Started: May 11, 3:19 PM

investigating

Customers may experience connectivity issues on the WebHosting platform pf-1005. Our teams are working to resolve the issue.

May 11, 3:19 PM

[OBJS] - [nl-AMS] Object Storage availability issues on AMS

minor

Started: May 11, 11:45 AM

monitoring

The issue on the second server have been fixed. The major impact started from 10h37 UTC to 11h53 UTC with roughly 1% of AMS requests resulting in errors. The team is now monitoring the situation.

May 11, 12:39 PM

investigating

Due to 2 servers of the same Object Storage cluster being down in 2 different AZ, access to data stored on that cluster can return 500 errors. Our team is on it.

May 11, 11:45 AM

[Cockpit] - [nl-ams/pl-waw] Elevated error rates on metrics and logs

major

Started: May 6, 9:06 AM

investigating

Customers may experience elevated error rates on metrics and logs in Cockpit on the nl-ams and pl-waw regions.

May 6, 9:06 AM

[DRPN] - [DC5 room 1 rack D13 blocks K and L] - RPN switch down

minor

Started: May 6, 7:59 AM

investigating

Customers may experience RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 block K and L due to an unreachable RPN switch. Public connectivity is not affected.

May 6, 7:59 AM

[Dedibox RPN] - [DC5 room 1 rack D13 block F] - RPN switch down

minor

Started: May 6, 7:44 AM

investigating

Customers may experience RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 block K and L due to an unreachable RPN switch. Public connectivity is not affected.

May 6, 7:44 AM

[Redis] - [fr-par, nl-ams, pl-war] Failing provisioning and workflows

minor

Started: May 5, 4:53 PM

identified

Customers may experience failing workflows on Redis such as provisioning new instances

May 5, 4:53 PM

[DDBX] - [world] - Order/renewal validation is broken

minor

Started: May 5, 3:55 PM

investigating

Customers may experience issues when validating VPS, webhostings and domains orders. Issue is currently being investigated. Updates will be shared as soon as we have additional details.

May 5, 3:55 PM

[Managed Inference] - [fr-par] Dedicated Deployments unavailability

major

Started: May 5, 1:39 PM

identified

Customers are unable to create new Dedicated Deployments in the Managed Inference service.

May 5, 1:39 PM

[Serverless SQL DB] - [fr-par] DB/API unavailable

minor

Started: May 5, 12:58 PM

investigating

Customers may experience unavailability on Serverless SQL DB in the fr-par region.

May 5, 12:58 PM

[LBAS] - [PAR1] - Private Networks issue on many LBs

major

Started: May 5, 12:23 PM

investigating

Data Warehouse experiencing issues creating new deployments

May 5, 3:01 PM

investigating

The following services are impacted by this incident : - Kapsule Control Plane API for new clusters and some existing cluster unreachable - LBs are experiencing configuration latencies, which impacts Kapsule node scaling

May 5, 1:27 PM

investigating

We are currently observing connectivity issues with Load Balancers caused by a partial outage on an internal dependency in the fr-par-1 region.

May 5, 12:23 PM

[WBHE] - Dedibox to Element migrations are failing

major

Started: May 5, 10:45 AM

investigating

Due to ongoing incident on BookMyName, our migration flow is failing due to nameservers unavailability. We will relaunch the migration once the BMN incident is resolved.

May 5, 10:45 AM

[API Gateway] - [pl-waw] Connectivity issues

major

Started: May 5, 8:21 AM

investigating

Customers may experience connectivity issues with their APIs in the pl-waw region.

May 5, 8:21 AM

[Domain Names] All BookMyName services unavailable

critical

Started: May 5, 6:55 AM

monitoring

We are continuing to monitor for any further issues.

May 6, 2:19 PM

monitoring

Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine. L'ensemble des clients concernés a été contacté individuellement. Le service est pleinement rétabli depuis hier à 22h00 (CET). Vous pouvez désormais administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires restent temporairement indisponibles ; nous prévoyons leur réactivation progressive dans les prochaine...

May 6, 12:16 PM

monitoring

Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine. Le service sera pleinement rétabli dans la soirée. Vous pourrez alors administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires resteront temporairement indisponibles. Compte tenu du rétablissement effectif du service ce jour, les renouvellements automatiques seront assurés sans interruption. Par conséquent, et...

May 5, 8:00 PM

investigating

À ce stade, nous confirmons que les noms de domaine enregistrés auprès de Bookmyname ne présentent aucun risque identifié. Les modifications intervenues sur les informations de contact associées ont été entièrement rétablies dans leur configuration initiale. À ce stade de nos investigations, nous ne sommes pas en mesure de vous informer d’une date de reprise du service. Compte tenu des délais nécessaires à l’analyse, et à titre exceptionnel et gracieux, nous procéderons...

May 5, 3:31 PM

investigating

At 08:55 CEST on May 5th, we detected an unusual activity on the BookMyName Information System. Customers may have seen a modification of their contact information related to their domain names. Due to that we have decided to shutdown all public access to BookMyname the time for us to perform the investigation. From our first round of investigation we have not seen any zone modification or domain transfer out. We will keep you updated on any progress we will make on the investigation. ...

May 5, 11:07 AM

investigating

We are continuing to investigate this issue.

May 5, 9:11 AM

investigating

All BookMyName services are unavailable, and we are currently investigating the root cause. Domain management on Scaleway and Dedibox are also impacted.

May 5, 8:34 AM

[API Gateway] - [it-mil-1] DNS resolving issues

minor

Started: May 4, 12:54 PM

identified

Customers may experience issues resulting using our APIs in the it-mil-1 region.

May 4, 12:54 PM

[AGWX] - [it-mil-1] - DNS resolving issues

minor

Started: May 4, 12:53 PM

investigating

Customers may experience DNS resolving issues resulting in service unavailability on API Gateway in the it-mil-1 region.

May 4, 12:53 PM

[Billing] - [fr-par/global] April to May cutoff delay

minor

Started: May 4, 6:43 AM

identified

Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process. Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time

May 4, 6:49 AM

investigating

We are currently investigating this issue.

May 4, 6:46 AM

identified

May 4, 6:45 AM

identified

Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.

May 4, 6:43 AM

[Billing] - [fr-par/global] April to May cutoff delay

minor

Started: May 3, 7:56 PM

investigating

Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.

May 3, 7:56 PM

[EDGE SERVICES] - Edge Services is currently unavailable from the outside

critical

Started: May 3, 11:21 AM

monitoring

A fix has been implemented and we are monitoring the results.

May 3, 1:41 PM

investigating

The engineers on our Edge Services team are still investigating the situation.

May 3, 12:41 PM

investigating

Our Edge Services are currently unavailable; our engineers are already investigating the issue. We will update this status as soon as we have more information.

May 3, 11:21 AM

[INSTANCE] - [ALL REGION] Instance creation failure from console

major

Started: May 1, 5:26 AM

monitoring

A fix has been implemented and we are monitoring the results.

May 1, 8:22 AM

identified

A fix has been implemented and we are monitoring the results

May 1, 8:21 AM

investigating

Due to an internal issue, it is currently not possible to create new instances across all regions from the console. However, you can create them using the Scaleway CLI available here: https://cli.scaleway.com/instance/

May 1, 5:26 AM

April 2026

[Block Storage] - [fr-par-1] Snapshot API call timeouts

minor

Started: Apr 30, 3:15 PM

monitoring

A fix has been implemented and we are monitoring the results.

Apr 30, 4:03 PM

identified

Customers may experience issues with Block Storage snapshot operations in the FR-PAR-1 region. Our engineering team has identified the root cause and is working on a solution to restore normal operations. We will provide further updates as soon as the issue is resolved. Thank you for your patience.

Apr 30, 3:46 PM

investigating

Some RDB instances in the FR‑PAR‑1 region are currently stuck in the "snapshotting" state. Our engineering team is actively working to release the affected instances and restore normal snapshot operations. We will provide further updates as soon as the issue is resolved. Thank you for your patience

Apr 30, 3:15 PM

[Object Storage] - [it-mil] S3 frontal requests failures

major

Started: Apr 30, 9:32 AM

monitoring

A fix has been implemented and we are monitoring the results.

Apr 30, 9:48 AM

identified

Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade. The team is rolbacking this change. The issue started at 09:05 UTC and ended at 09:41 UTC

Apr 30, 9:48 AM

identified

Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade. The team is rollbacking this change.

Apr 30, 9:32 AM

[E-mail Gateway] - [World] - Delays sending emails to ProtonMail

Started: Apr 29, 9:11 AM

investigating

The emails that are sent to ProtonMail (including the emails sent to a custom domain associated to ProtonMail) are processed very slowly.

Apr 29, 9:11 AM

[Network infrastructure] - DC5 - RPN Switch reboot in rack DC5/S1/C57

minor

Started: Apr 28, 12:10 PM

monitoring

Dedibox customers in rack DC5/S1/C57 may experienced network connectivity issues on the rpn network due to a switch reboot.

Apr 28, 12:10 PM

[Serverless Functions] - [fr-par/nl-ams/pl-waw] DNS resolution failures for all functions

minor

Started: Apr 28, 12:06 PM

investigating

After investigation, this also affects functions created on new namespaces on fr-par.

Apr 28, 12:16 PM

investigating

We are continuing to investigate this issue.

Apr 28, 12:11 PM

investigating

Customers may experience DNS resolution failures for their Serverless Functions in the nl-ams and pl-waw regions, due to an error that happened during the scheduled maintenance: https://status.scaleway.com/incidents/qhh06fhhn47r. Errors for clients might look like: "lookup [...] on 10.32.15.25:53: read udp 100.96.xx.xx:xx->10.32.15.25:53: i/o timeout". We have identified the root cause. Sorry about any inconvenience.

Apr 28, 12:06 PM

[BareMetal API] IPMI calls timeout issue

minor

Started: Apr 27, 9:18 AM

investigating

Customers may experience timeouts when performing IPMI calls, including stop, start, and reboot actions, on BareMetal servers.

Apr 27, 9:18 AM

[DC5] Private switch issue in room 1 rack c57 unreachable

minor

Started: Apr 27, 8:19 AM

investigating

We have detected a switch down in room 1 rack c57 in DC5 Servers in that rack currently have no private network access and are unreachable. 27.04.2026 10h00 UTC The issue has been forwarded to our team for resolution.

Apr 27, 8:19 AM

[Network infrastructure] - DC2 - Public switch in S301/D19 is unreachable

minor

Started: Apr 27, 7:51 AM

investigating

Customers may experience a partial outage on public connectivity for servers located in this rack. We are currently investigating this issue.

Apr 27, 7:51 AM

[Network infrastructure] - DC5 - rpn switch s1-c57-3.rpn.dc5 is unreachable

minor

Started: Apr 27, 7:24 AM

investigating

Since 8:50am CET, customers may experience network connectivity issues on servers attached to the rpn switch s1-c57-3.rpn.dc5 in DC5. We are currently investigating this issue.

Apr 27, 7:24 AM

[REGX] - [fr-par] - timeout for some requests

minor

Started: Apr 23, 1:04 PM

monitoring

We are continuing to monitor for any further issues.

Apr 23, 1:15 PM

monitoring

Due to a database issue, some requests to the registry API did timeout

Apr 23, 1:04 PM

[Object Storage] - [fr-par] Timeouts on object uploads

major

Started: Apr 22, 11:51 AM

monitoring

We have implemented corrective measures. Performance should return to normal. We have planned further actions to resolve the issue long-term.

Apr 22, 3:41 PM

investigating

We are continuing to investigate this issue.

Apr 22, 12:39 PM

investigating

Customers may experience timeouts when uploading objects to Object Storage in the fr-par region due to an issue with an internal component.

Apr 22, 11:51 AM

[DC2] Public switch issue in DC2; room 205; H8

minor

Started: Apr 21, 7:30 PM

investigating

We have detected a switch down in DC2; room 205; H8 Servers in that rack currently have no public network access and are unreachable. 21.04.y2026 21.30 UTC The issue has been forwarded to our team for resolution.

Apr 21, 7:30 PM

[KUBE] - [fr-par/nl-ams/pl-waw] - unable to provision new nodes

minor

Started: Apr 20, 2:18 PM

identified

Due to an internal error, we're unable to provision new nodes.

Apr 20, 2:18 PM

[SUPPORT] - We are currently experiencing some issues with our phone system

Started: Apr 20, 2:08 PM

identified

We are currently experiencing some issues with our phone system. We will post an update here as soon as we have additional information.

Apr 20, 2:08 PM

[PAYM] - [all] - Issues adding cards via Stripe

minor

Started: Apr 20, 7:43 AM

investigating

The issue has been fixed. If you are still encountering an issue with Stripe payment, it is related to your bank. Please contact them to unlock the situation and allow the payment to go through Stripe. Or add another payment method.

May 6, 1:39 PM

investigating

We are currently investigating an issue affecting some card operations processed through Stripe. This may impact both the addition of new cards and, potentially, some payments requiring Stripe authentication.

Apr 20, 7:43 AM

[Cockpit] - [fr-par] Elevated 5xx errors on logs ingestion

minor

Started: Apr 16, 2:59 PM

investigating

Customers may experience elevated 5xx errors on logs ingestion in fr-par.

Apr 16, 2:59 PM

[Instances] - it-mil-1 - api-metadata in unreachable

minor

Started: Apr 16, 9:55 AM

investigating

Due to an ongoing issue with an internal API service, Cloud-init may fail to load the Scaleway datasource, which means Instances may end up in an unconfigured state. We have identified the culprit and are actively working on a resolution.

Apr 16, 9:55 AM

[Network infrastructure] - [DC2] Room 108 Rack A7 network issue

minor

Started: Apr 14, 9:23 AM

investigating

Customers may experience network connectivity issues on Room 108 Rack A7 in DC2 due to a configuration error on an internal component.

Apr 14, 9:23 AM

[BLOCK STORAGE] - [fr-par] - High latencies on part of infrastructure

Started: Apr 11, 2:51 PM

monitoring

All side effects have been managed. We continue to monitor the situation.

Apr 11, 8:50 PM

investigating

Block Storage issue is now corrected. We are still working on managing possible impacts on other products.

Apr 11, 4:22 PM

investigating

We are currently experiencing increased latencies on one of our clusters in the PAR-1 region, since 13:20 UTC. This situation may also impact other services relying on this infrastructure: Mongo DB, Postgresql DB, MySQL DB, Serverless, Data Warehouse, Cockpit, ServerlessDB. Our teams are actively working on. The situation has slightly improved since the beginning of the mitigation actions, and additional measures will be implemented shortly to further reduce the impact.

Apr 11, 2:51 PM

[Data Warehouse] - fr-par - New S3 API keys not working

minor

Started: Apr 9, 2:50 PM

investigating

Customers may experience access issues with newly generated S3 API keys due to insufficient bucket permissions. We are currently investigating the root cause.

Apr 9, 2:50 PM

[Instance Orchestration] - [pl-waw] Instance orchestrations APIs may encounter failures

minor

Started: Apr 8, 11:34 AM

monitoring

The issue has been identified and resolved, and we are monitoring the situation to ensure stability.

Apr 8, 11:50 AM

identified

Customers may experience issues with Instance Orchestration APIs due to an internal component failure during routine deployments. We are working on restoring the APIs as soon as possible.

Apr 8, 11:34 AM

[Dedibackup] - DC3 - 500 errors on Dedibackup

minor

Started: Apr 8, 11:24 AM

identified

Some customers may experience 500 errors when trying to connect to Dedibackup in fr-par-1.

Apr 8, 1:18 PM

investigating

Some customers may experience 500 errors when trying to connect to Dedibackup in DC3.

Apr 8, 11:24 AM

[Container Registry] - [nl-ams]- High error rate on registry API

minor

Started: Apr 7, 8:02 AM

monitoring

A fix has been implemented and we are monitoring the results.

Apr 7, 8:46 AM

investigating

Customers may experience a high error rate on the Container Registry API.

Apr 7, 8:02 AM

[DC5] Public switch issue in DC5 Room 1 1 Rack D39

minor

Started: Apr 4, 5:41 PM

identified

The Switch is currently down and is being replaced.

Apr 4, 7:15 PM

investigating

We have detected that public switches were down in DC5 Room 1 1 Rack D39. Servers in that rack currently have no network access and are unreachable, RPN network is still reachable.

Apr 4, 5:41 PM

[DDBX]-Installation broken for windows 2019/2022

minor

Started: Apr 3, 9:47 AM

investigating

An incident is currently occurring on the Windows systems : - Windows 2019 Hyper-V - Windows 2019 Standard - Windows 2019 Datacenter - Windows 2022 Standard - Windows 2022 Datacenter We are currently investigating this issue.

Apr 3, 9:47 AM

[PAYMENT] - Payment result handling issue

minor

Started: Apr 2, 1:55 PM

investigating

Some customers paying by card may experience a display issue where the invoice shows "unpaid" even though it has been paid. We apologize for any inconvenience this may cause.

Apr 2, 1:55 PM

[Cockpit] - SMTP alert manager mail is broken

minor

Started: Apr 1, 8:44 AM

investigating

The SMTP communication with TEM is currently disrupted due to a key rotation issue. This may affect the delivery of alert emails.

Apr 1, 8:44 AM

March 2026

[Webmail] [fr-par] Webmail unavailable on pf-012

minor

Started: Mar 31, 6:18 PM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 31, 6:27 PM

investigating

Webmail is not accessible for hostings on pf-012.whm.fr-par.scw.cloud

Mar 31, 6:18 PM

[RPN-SAN] - [DC2/DC3] SAN cluster RAID disk failure

minor

Started: Mar 31, 1:04 PM

identified

The RAID is currently being rebuilt. An operation to recover the service is underway. The service should be back tomorrow if everything goes smoothly.

Apr 2, 12:27 PM

investigating

We are continuing to investigate this issue.

Mar 31, 1:18 PM

investigating

Between 23:45 and 01:30 on sunday, 4 disks failed on our SAN Cluster server, compromising the RAID configuration. We are attempting to recover data using a spare server.

Mar 31, 1:04 PM

[WebHosting Elements] - [fr-par-2] IPV6 not working on pf-012.whm.fr-par.scw.cloud

minor

Started: Mar 31, 12:26 PM

identified

IPV6 connectivity is currently unavailable. This may affect services relying on IPV6 addresses on the platform pf-012.whm.fr-par.scw.cloud.

Mar 31, 12:26 PM

[WebHosting Elements] - [fr-par-2] IPV6 not working on pf-012.whm.fr-par.scw.cloud

minor

Started: Mar 31, 9:19 AM

identified

IPV6 connectivity is currently unavailable on the platform pf-012.whm.fr-par.scw.cloud. This may affect services relying on IPV6 addresses. We have identified the cause and are working on a resolution.

Mar 31, 12:49 PM

investigating

IPV6 connectivity is currently unavailable. This may affect services relying on IPV6 addresses.

Mar 31, 9:19 AM

[Data Warehouse] - [fr-par] New deployment blocked

minor

Started: Mar 27, 11:17 AM

investigating

The new deployment is currently blocked. This may affect the start of new deployments.

Mar 27, 11:17 AM

[Audit Trail] - [fr-par] - API Partial Outage

Started: Mar 26, 4:04 PM

investigating

The issue has been mitigated, and we are investigating its root cause.

Mar 26, 4:12 PM

investigating

We are currently experiencing a partial outage affecting the Audit Trail API in the fr-par region. This may impact your ability to access or use the Audit Trail service. Customers may see 503 responses on some requests to the audit trail API, but no events are being lost.

Mar 26, 4:04 PM

[MongoDB] - [fr-par-1] Connectivity Loss on Public Endpoint

critical

Started: Mar 25, 10:21 AM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 25, 11:51 AM

investigating

Customers are experiencing connectivity issues through public endpoints. The public endpoint IPs are not pointing to the new nodes.

Mar 25, 10:21 AM

[AUDT] - [pl-waw] - NATS stream not responsive

minor

Started: Mar 25, 9:56 AM

investigating

Events in PL-WAW are not being displayed in Audit Trail since 9:53 GMT+1. Those events are not lost because we have a backup solution that stores the events in case of incidents like this. We are actively working on fixing the issue.

Mar 25, 9:56 AM

[Generative APIs] - [fr-par] Increased response times for Qwen-3-235B-A22-Instruct

minor

Started: Mar 25, 9:42 AM

investigating

Qwen-3-235B-A22-Instruct is currently experiencing increased response times. We are investigating the situation.

Mar 25, 9:42 AM

[Network infrastructure] - fr-par-2 - Public switch rebooted

minor

Started: Mar 25, 8:39 AM

investigating

At 21h35 UTC+1, a public switch in fr-par-2 rebooted, causing all attached servers to lose public connectivity until the switch came back online at 21h46 UTC+1.

Mar 25, 8:39 AM

[OBJS] - [world] - Failures on ranged request on SSE enabled objects

major

Started: Mar 24, 2:27 PM

identified

A fix for fr-par and pl-waw region have been deployed, next regions will follow soon

May 6, 2:03 PM

identified

Ranged GetObject requests on SSE-(C/ONE) objects might fail, no impact on user data, a fix has been found and will be deployed shortly.

Mar 24, 2:27 PM

[MongoDB] - FR-PAR - DNS resolution failure

minor

Started: Mar 24, 1:55 PM

investigating

We are currently experiencing an issue with DNS resolution for entries related to the Private Network, which is affecting MongoDB SRV record lookups. This is preventing some customers from connecting to their MongoDB instances when using Private Network endpoints. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We sincerely apologise for the inconvenience and will share updates as soon as more information becomes available.

Mar 24, 1:55 PM

[Serverless Containers] - [fr-par] - mandatory operation to prepare for new v1 API (2/2)

maintenance

Started: Mar 24, 9:20 AM

investigating

On April 1st (between 8 AM and 5 PM UTC), we will perform a mandatory operation in the fr-par region to prepare for the upcoming v1 API (coming soon). This operation will be carried out in two maintenance windows: - April 1, 2026 - April 8–9, 2026 Over the course of these three days, changes will be applied to all Serverless Containers namespaces in the fr-par region. While this operation is seamless most of the time, users may observe the following behaviors: - Namespaces wil...

Mar 24, 9:20 AM

[Serverless Containers] - [fr-par] - mandatory operation to prepare for new v1 API (1/2)

maintenance

Started: Mar 24, 9:17 AM

investigating

Mar 24, 9:17 AM

[Cockpit] - [nl-ams] - errors on query for Scaleway Logs Datasources

minor

Started: Mar 23, 10:25 AM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 23, 10:43 AM

investigating

Some querier pods are not restarting after Kubernetes upgrade, causing errors when querying Scaleway Logs Datasources. This may impact the ability to view and analyze logs.

Mar 23, 10:25 AM

[Dedibox dedicated servers] - fr-par-1 DC3 - Room 4-6 Rack A08 PUB switch is down

minor

Started: Mar 20, 10:37 AM

investigating

Issue is taking longer than expected. We are still on the bridge with local technicians to bring back up the switch and it's associate services

Mar 20, 3:11 PM

investigating

We are currently experiencing a Public network issue in rack DC3 Room 4-6 Rack A08. This is causing a loss of internet traffic for connected dedicated servers. Network Switch is in an incorrect state, we have asked our local technicians to replace it.

Mar 20, 11:28 AM

investigating

We are currently experiencing a Public network issue in rack DC3 Room 4-6 Rack A08. This is causing a loss of internet traffic for connected dedicated servers. We are investigating the root cause with our local technicians.

Mar 20, 10:37 AM

[Account API] - fr-par-1 Users can't receive login email

major

Started: Mar 19, 7:09 PM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 19, 7:43 PM

investigating

Users are currently unable to receive login emails due to a technical issue affecting the Account API in the fr-par-1 region.

Mar 19, 7:09 PM

[Managed Opensearch] - [fr-par-1] - Create-deployment workflows failure

minor

Started: Mar 17, 2:43 PM

investigating

Some create-deployment workflows are failing. This may impact your ability to create new deployments. We are currently investigating the issue.

Mar 17, 2:43 PM

[Cockpit] - [fr-par-1] High error rate

minor

Started: Mar 17, 10:56 AM

investigating

We are continuing to investigate this issue.

Mar 17, 10:56 AM

investigating

Numerous workloads are not ready, causing high error rates in the Cockpit service.

Mar 17, 10:56 AM

[Object Storage] - [World] - Download issues with AWS CLI

minor

Started: Mar 16, 5:16 PM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 16, 9:30 PM

identified

The error has been identified and we are deploying a fix to correct it.

Mar 16, 6:07 PM

investigating

Some clients may experience issues when attempting to download objects with a starting range > 0. The 'GetObject' command is not affected.

Mar 16, 5:16 PM

[Cockpit] - [world] Sync grafana datasources are broken

Started: Mar 16, 8:30 AM

investigating

The regional API in Milan became unreachable from Paris, preventing Grafana data sources from being listed. This may impact your ability to manage and visualise your monitoring data.

Mar 16, 8:30 AM

[Payment] - Double payment for SEPA

minor

Started: Mar 13, 6:02 PM

investigating

Our payment service provider has made double payments for some clients. We are working with them to cancel the duplicate payments.

Mar 13, 6:02 PM

[DC3] - Public switch down room 46 - D2

minor

Started: Mar 13, 7:19 AM

monitoring

The switch has been replaced but still under monitoring by our team.

Mar 13, 8:23 AM

investigating

Since 02:02AM, the public switch is down in DC3 in room 46 - D2. This may impact the connectivity of some services.

Mar 13, 7:19 AM

[Instance Orchestration] - [fr-par] API Not available

major

Started: Mar 12, 10:24 AM

identified

We have identified the likely culprit and applied a mitigation patch. We are closely monitoring the situation.

Mar 12, 10:41 AM

investigating

The Instance Orchestration API is currently not available in the fr-par region. This may affect your ability to manage your instances.

Mar 12, 10:24 AM

[Generative APIs] - Partial Outage on gpt-oss-120b and mistral-small-3.2-24b-instruct-2506 models

minor

Started: Mar 12, 10:20 AM

investigating

We are currently experiencing a partial outage affecting the gpt-oss-120b and mistral-small-3.2-24b-instruct-2506 models. This may result in failures when attempting to use these models. Our team already works to resolve this issues.

Mar 12, 10:20 AM

[Edge Services] - Partial Outage on GET requests when content is fetched from origins

minor

Started: Mar 9, 8:24 AM

monitoring

Edge Services is experiencing a partial outage, causing truncated HTTP content on GET requests when the content is fetched from the origin. This issue is consecutive to a software upgrade on our stack. A rollback has been performed and we are monitoring the situation.

Mar 9, 10:24 AM

identified

Edge Services is randomly serving truncated HTTP content on GET requests, when the content is fetched from the origin. This behavior is consecutive to a software upgrade on our stack. A rollback is planned today.

Mar 9, 8:24 AM

[OBJS] - [PAR] - Lifecycle Job Execution

minor

Started: Mar 5, 11:01 AM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 6, 8:05 AM

identified

Since 03/03/26, daily Lifecycle jobs have failed to execute for some buckets. Status: Root cause identified; fix ready for deployment. Action: Once deployed, jobs will run immediately to clear the backlog.

Mar 5, 11:01 AM

[Elastic Metal] - [fr-par-2] - EM-RV Unable to order

minor

Started: Mar 4, 3:50 PM

investigating

Our Elastic Metal servers EM-RV are currently unavailable for rental due to being stuck in a cleaning state. Existing instances are unaffected.

Mar 4, 3:50 PM

February 2026

[API Gateway] - [pl-waw] Region disconnected from api.scaleway.com

major

Started: Feb 27, 11:39 AM

monitoring

We are continuing to monitor for any further issues.

Feb 27, 4:31 PM

monitoring

This disconnection was caused by one of our transit provider misbehaving, we are removing this transit from the network paths until they have explained and stabilized their network

Feb 27, 12:49 PM

investigating

The API Gateway service in the pl-waw region is currently experiencing connectivity issues with api.scaleway.com. This may impact the ability to manage and access certain services through the API.

Feb 27, 11:39 AM

[Transactional Email] - Low IP reputation with Microsoft servers

minor

Started: Feb 27, 9:33 AM

identified

We are noticing an increase in issues with Microsoft, with the message: "temporarily rate limited due to IP reputation." Our team is already taking action to mitigate the issue, but you may notice some delays and retries when sending to Outlook, MSN, or Hotmail. Microsoft has acknowledged the issue and is currently investigating on their side.

Feb 27, 9:33 AM

[Cockpit] - Resource usage issue

minor

Started: Feb 24, 8:46 AM

monitoring

A fix has been implemented and we are monitoring the results.

Feb 24, 3:48 PM

investigating

We have identified an issue on resource usage ingestion. The monthly ressource usage may be slightly inaccurate due to a delay in 24/02/2026 data processing.

Feb 24, 8:46 AM

November 2025

[WEBHOSTING] SMTP/51.159.208.135 blacklisted on Microsoft/Outlook from classic webhosting service

major

Started: Nov 24, 6:34 PM

identified

Our service is currently experiencing disruption due to blacklisting by Microsoft. We are actively working with Microsoft to resolve this issue as soon as possible.

Nov 24, 6:34 PM

July 2025

SMS Routing to US Numbers

Started: Jul 16, 10:15 AM

identified

We are still unable to send SMS to US numbers. The issue is due to A2P 10DLC regulations, which require registration and approval. We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks. We will provide updates as soon as we have more information.

Jul 21, 8:30 AM

identified

The issue has been identified and a fix is being implemented.

Jul 17, 1:14 PM

investigating

We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider. A ticket has been opened on their side. We are actively monitoring the situation and will share updates as soon as available.

Jul 17, 1:13 PM

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