Scaleway Outage History
Uptime record, past incidents, and downtime history for Scaleway.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 0% | 25 | 25 |
| April 2026 | 0% | 30 | 30 |
| March 2026 | 0% | 31 | 31 |
| February 2026 | 0% | 5 | 5 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
[Cockpit] - [fr-par] Latencies on query/ingestion on external logs
Started: May 25, 10:03 AM
investigating
Customers may experience latencies on query and ingestion of external logs in the fr-par region due to an internal dependency issue.
May 25, 10:03 AM
[Serverless Functions] - [fr-par] - Can't create Functions SQS/NATS triggers on fr-par
Started: May 25, 8:28 AM
investigating
Customers are unable to create new SQS/NATS triggers for Serverless Functions in the fr-par region. Serverless Containers are unaffected.
May 25, 8:28 AM
FR-PAR-2 connectivity loss
Started: May 22, 9:21 AM
monitoring
Datacenter teams are now confident the batteries were involved in the initial incident, they will attempt to switch back to main power at 14:30 CEST.
May 23, 11:41 AM
monitoring
Batteries replacement has been completed on all 4 electrical paths.
Removed batteries are under tests and investigations to confirm their involvement in the initial incident.
No more action on production expected for now.
We are still on power generators for the time being.
May 23, 11:09 AM
monitoring
Batteries replacement is ongoing, 1 of the 4 electrical paths has been done (no impact).
Datacenter teams will proceed with the next paths.
May 23, 9:56 AM
monitoring
The datacenter provider has planned an intervention on Saturday at 10:30 CEST to replace batteries on the electrical paths that had issues today.
This operation will be done live and should have no impact.
Once replaced, old batteries will be inspected and tested to confirm they were the cause of the incident.
Power will be kept on generators during this operation and after until the root cause is fully confirmed
May 22, 8:30 PM
monitoring
Updated status for impacted products:
- Object Storage: Everything back to normal
- Serveless containers and functions: Everything is back to normal.
- File: some instances may encounter troubles with their File Storage, we invite customers to restart their instances/nodes if affected
As the failover malfunction has not been diagnosed at this time, our datacenter manager will keep the affected elements under a generator.
May 22, 2:57 PM
monitoring
Updated status for impacted products:
- Object Storage: still some latency issues and timeout on connecting some buckets
- Serveless containers and functions: Everything is back to normal. Situation recovered and stable since 02:40 PM
- File Storage: some instances may encounter troubles with their File Storage, we invite customers to restart their instances/nodes if affected
May 22, 2:30 PM
monitoring
Updated status for impacted products:
- Kapsule: everything back to normal
- Databases: everything back to normal
- Object Storage: still some latency issues and timeout on connecting some buckets
- Serveless containers and functions: might face connection timeout issues when contacting their applications
- File Storage: some instances may encounter troubles with their File Storage, we invite customers to restart their instances/nodes if affected
May 22, 12:26 PM
monitoring
Clarification: only network rooms are running on power generators, with enough fuel for a few days
May 22, 11:25 AM
monitoring
Updated status for impacted products:
- Instances: everything back to normal
- Kapsule: same status
- Databases: same status
- Object Storage: same status
- Serveless containers and functions: might face connection timeout issues when contacting their applications
May 22, 11:10 AM
identified
As the power failure root cause is not yet understood (datacenter is investigating with its providers), we encourage you to shift workload on alternatives regions/AZ if possible.
May 22, 10:44 AM
identified
Datacenter informs us that we are running on power generators for now until the root cause is identified
May 22, 10:31 AM
monitoring
Teams are working on the recovery. Here is the status of impacted products:
- Instances: you may encounter issues with l_ssd/block snapshots or volumes
- Kapsule: Control planes are reachable and in nominal state, you may need to verify that your controllers reconnected properly on the apiservers. You may have experienced node replacement due to the autoheal or autoscaling process, this may delay volume re-attachments.
- Databases: snapshots may be blocked, some failovers have been starte...
May 22, 10:28 AM
monitoring
Datacenter hosting FR-PAR-2 availability zone occured a complete power failure in operator rooms during a planned datacenter maintenance.
Both operator rooms (network connectivity) were powerless for a few minutes leading to a complete isolation of the availability zone during the issue. We are investigating with the datacenter provider to understand the root cause.”
May 22, 10:24 AM
monitoring
Most services recovered and our teams are mobilized to recover the rest on fr-par-2. Root cause is a power issue in datacenter.
Other service on par1 & par3 were impacted during the service transition.
May 22, 9:42 AM
investigating
The issue is impacting multiple products on FR-PAR.
May 22, 9:23 AM
investigating
We are continuing to investigate this issue and searching for the root cause.
May 22, 9:21 AM
investigating
We are currently experiencing connection and network issues in the FR‑PAR region, affecting all FR‑PAR availability zones on Scaleway as well as DC5 on Dedibox.
May 22, 9:21 AM
Kafka cluster not reachable - Connection to Kafka clusters fails.
Started: May 22, 9:16 AM
investigating
We are continuing to investigate this issue.
May 22, 9:17 AM
investigating
We are currently investigating on that incident.
May 22, 9:16 AM
[API Gateway] - [world] APIs instabilities
Started: May 19, 12:34 PM
investigating
Customers may experience Network issues contacting our APIs. We are currently investigating this issue.
May 19, 12:34 PM
[Apple Silicon] - [fr-par-1] Increased delivery & installation time for Apple Silicon machines
Started: May 19, 9:33 AM
investigating
Customers may experience issues caused by a PostgreSQL LISTEN/NOTIFY bug in fr-par-1.
Asahi and DevOS configuration/installation workflows on Mac-Mini servers are currently unable to complete & will result in retry. This may cause machine to temporarily end up in error state or installation to take longer than usual. We are working to restablish the service as fast as possible.
May 19, 9:33 AM
[Identity and Access Management] - [world] API unavailable
Started: May 19, 9:07 AM
monitoring
From 10:55AM CET to 11:01AM CET, an incident occured on the IAM service. Impacts include:
-All management actions on Groups, Policies, Applications, API keys ans Users were impossible
-Some console users may have been automatically logged out
-Login on console was unavailable
-Some products with direct dependencies on IAM were partly unavailable on some limited control plane endpoints, mostly on Create endpoints: SSH keys, Kubernetes, MongoDB, Serverless products, Block Storage, Edge Service...
May 19, 9:19 AM
investigating
Customers may experience API errors when interacting with Identity and Access Management due to an internal dependency issue.
Impact from 10.55 am to 11.01 am
May 19, 9:07 AM
Generative API instabilities
Started: May 18, 1:07 PM
investigating
Customers may encounter 403 or 500 errors when querying the service. The root cause has been identified, and we're working on a fix.
May 18, 1:07 PM
[KUBE] - [it-mil] - creating/upgrade cluster issue
Started: May 15, 8:41 AM
investigating
Due to an internal dependency, all upgrades and new cluster creations on IT-Mil are currently blocked. Our team is actively working on a solution.
May 15, 8:41 AM
[Instance Orchestration] - [fr-par-2] No public IPv4 available
Started: May 13, 7:57 AM
investigating
We are currently unable to assigne IPv4 adresses in the Paris (fr-par-2) region. This may affect the creation of new instances requiring a public IPv4 address
May 13, 7:57 AM
[WebHosting Elements] - [fr-par] Platform connectivity issues
Started: May 11, 3:19 PM
investigating
Customers may experience connectivity issues on the WebHosting platform pf-1005.
Our teams are working to resolve the issue.
May 11, 3:19 PM
[OBJS] - [nl-AMS] Object Storage availability issues on AMS
Started: May 11, 11:45 AM
monitoring
The issue on the second server have been fixed.
The major impact started from 10h37 UTC to 11h53 UTC with roughly 1% of AMS requests resulting in errors.
The team is now monitoring the situation.
May 11, 12:39 PM
investigating
Due to 2 servers of the same Object Storage cluster being down in 2 different AZ, access to data stored on that cluster can return 500 errors.
Our team is on it.
May 11, 11:45 AM
[Cockpit] - [nl-ams/pl-waw] Elevated error rates on metrics and logs
Started: May 6, 9:06 AM
investigating
Customers may experience elevated error rates on metrics and logs in Cockpit on the nl-ams and pl-waw regions.
May 6, 9:06 AM
[DRPN] - [DC5 room 1 rack D13 blocks K and L] - RPN switch down
Started: May 6, 7:59 AM
investigating
Customers may experience RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 block K and L due to an unreachable RPN switch.
Public connectivity is not affected.
May 6, 7:59 AM
[Dedibox RPN] - [DC5 room 1 rack D13 block F] - RPN switch down
Started: May 6, 7:44 AM
investigating
Customers may experience RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 block K and L due to an unreachable RPN switch.
Public connectivity is not affected.
May 6, 7:44 AM
[Redis] - [fr-par, nl-ams, pl-war] Failing provisioning and workflows
Started: May 5, 4:53 PM
identified
Customers may experience failing workflows on Redis such as provisioning new instances
May 5, 4:53 PM
[DDBX] - [world] - Order/renewal validation is broken
Started: May 5, 3:55 PM
investigating
Customers may experience issues when validating VPS, webhostings and domains orders.
Issue is currently being investigated.
Updates will be shared as soon as we have additional details.
May 5, 3:55 PM
[Managed Inference] - [fr-par] Dedicated Deployments unavailability
Started: May 5, 1:39 PM
identified
Customers are unable to create new Dedicated Deployments in the Managed Inference service.
May 5, 1:39 PM
[Serverless SQL DB] - [fr-par] DB/API unavailable
Started: May 5, 12:58 PM
investigating
Customers may experience unavailability on Serverless SQL DB in the fr-par region.
May 5, 12:58 PM
[LBAS] - [PAR1] - Private Networks issue on many LBs
Started: May 5, 12:23 PM
investigating
Data Warehouse experiencing issues creating new deployments
May 5, 3:01 PM
investigating
The following services are impacted by this incident :
- Kapsule Control Plane API for new clusters and some existing cluster unreachable
- LBs are experiencing configuration latencies, which impacts Kapsule node scaling
May 5, 1:27 PM
investigating
We are currently observing connectivity issues with Load Balancers caused by a partial outage on an internal dependency in the fr-par-1 region.
May 5, 12:23 PM
[WBHE] - Dedibox to Element migrations are failing
Started: May 5, 10:45 AM
investigating
Due to ongoing incident on BookMyName, our migration flow is failing due to nameservers unavailability.
We will relaunch the migration once the BMN incident is resolved.
May 5, 10:45 AM
[API Gateway] - [pl-waw] Connectivity issues
Started: May 5, 8:21 AM
investigating
Customers may experience connectivity issues with their APIs in the pl-waw region.
May 5, 8:21 AM
[Domain Names] All BookMyName services unavailable
Started: May 5, 6:55 AM
monitoring
We are continuing to monitor for any further issues.
May 6, 2:19 PM
monitoring
Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine. L'ensemble des clients concernés a été contacté individuellement.
Le service est pleinement rétabli depuis hier à 22h00 (CET). Vous pouvez désormais administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires restent temporairement indisponibles ; nous prévoyons leur réactivation progressive dans les prochaine...
May 6, 12:16 PM
monitoring
Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine.
Le service sera pleinement rétabli dans la soirée. Vous pourrez alors administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires resteront temporairement indisponibles.
Compte tenu du rétablissement effectif du service ce jour, les renouvellements automatiques seront assurés sans interruption. Par conséquent, et...
May 5, 8:00 PM
investigating
À ce stade, nous confirmons que les noms de domaine enregistrés auprès de Bookmyname ne présentent aucun risque identifié.
Les modifications intervenues sur les informations de contact associées ont été entièrement rétablies dans leur configuration initiale.
À ce stade de nos investigations, nous ne sommes pas en mesure de vous informer d’une date de reprise du service.
Compte tenu des délais nécessaires à l’analyse, et à titre exceptionnel et gracieux, nous procéderons...
May 5, 3:31 PM
investigating
At 08:55 CEST on May 5th, we detected an unusual activity on the BookMyName Information System.
Customers may have seen a modification of their contact information related to their domain names.
Due to that we have decided to shutdown all public access to BookMyname the time for us to perform the investigation.
From our first round of investigation we have not seen any zone modification or domain transfer out.
We will keep you updated on any progress we will make on the investigation.
...
May 5, 11:07 AM
investigating
We are continuing to investigate this issue.
May 5, 9:11 AM
investigating
All BookMyName services are unavailable, and we are currently investigating the root cause. Domain management on Scaleway and Dedibox are also impacted.
May 5, 8:34 AM
[API Gateway] - [it-mil-1] DNS resolving issues
Started: May 4, 12:54 PM
identified
Customers may experience issues resulting using our APIs in the it-mil-1 region.
May 4, 12:54 PM
[AGWX] - [it-mil-1] - DNS resolving issues
Started: May 4, 12:53 PM
investigating
Customers may experience DNS resolving issues resulting in service unavailability on API Gateway in the it-mil-1 region.
May 4, 12:53 PM
[Billing] - [fr-par/global] April to May cutoff delay
Started: May 4, 6:43 AM
identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time
May 4, 6:49 AM
investigating
We are currently investigating this issue.
May 4, 6:46 AM
identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time
May 4, 6:45 AM
identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
May 4, 6:43 AM
[Billing] - [fr-par/global] April to May cutoff delay
Started: May 3, 7:56 PM
investigating
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
May 3, 7:56 PM
[EDGE SERVICES] - Edge Services is currently unavailable from the outside
Started: May 3, 11:21 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 3, 1:41 PM
investigating
The engineers on our Edge Services team are still investigating the situation.
May 3, 12:41 PM
investigating
Our Edge Services are currently unavailable; our engineers are already investigating the issue.
We will update this status as soon as we have more information.
May 3, 11:21 AM
[INSTANCE] - [ALL REGION] Instance creation failure from console
Started: May 1, 5:26 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 1, 8:22 AM
identified
A fix has been implemented and we are monitoring the results
May 1, 8:21 AM
investigating
Due to an internal issue, it is currently not possible to create new instances across all regions from the console.
However, you can create them using the Scaleway CLI available here: https://cli.scaleway.com/instance/
May 1, 5:26 AM
April 2026
[Block Storage] - [fr-par-1] Snapshot API call timeouts
Started: Apr 30, 3:15 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 4:03 PM
identified
Customers may experience issues with Block Storage snapshot operations in the FR-PAR-1 region. Our engineering team has identified the root cause and is working on a solution to restore normal operations. We will provide further updates as soon as the issue is resolved. Thank you for your patience.
Apr 30, 3:46 PM
investigating
Some RDB instances in the FR‑PAR‑1 region are currently stuck in the "snapshotting" state. Our engineering team is actively working to release the affected instances and restore normal snapshot operations.
We will provide further updates as soon as the issue is resolved. Thank you for your patience
Apr 30, 3:15 PM
[Object Storage] - [it-mil] S3 frontal requests failures
Started: Apr 30, 9:32 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 9:48 AM
identified
Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade. The team is rolbacking this change.
The issue started at 09:05 UTC and ended at 09:41 UTC
Apr 30, 9:48 AM
identified
Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade.
The team is rollbacking this change.
Apr 30, 9:32 AM
[E-mail Gateway] - [World] - Delays sending emails to ProtonMail
Started: Apr 29, 9:11 AM
investigating
The emails that are sent to ProtonMail (including the emails sent to a custom domain associated to ProtonMail) are processed very slowly.
Apr 29, 9:11 AM
[Network infrastructure] - DC5 - RPN Switch reboot in rack DC5/S1/C57
Started: Apr 28, 12:10 PM
monitoring
Dedibox customers in rack DC5/S1/C57 may experienced network connectivity issues on the rpn network due to a switch reboot.
Apr 28, 12:10 PM
[Serverless Functions] - [fr-par/nl-ams/pl-waw] DNS resolution failures for all functions
Started: Apr 28, 12:06 PM
investigating
After investigation, this also affects functions created on new namespaces on fr-par.
Apr 28, 12:16 PM
investigating
We are continuing to investigate this issue.
Apr 28, 12:11 PM
investigating
Customers may experience DNS resolution failures for their Serverless Functions in the nl-ams and pl-waw regions, due to an error that happened during the scheduled maintenance: https://status.scaleway.com/incidents/qhh06fhhn47r.
Errors for clients might look like: "lookup [...] on 10.32.15.25:53: read udp 100.96.xx.xx:xx->10.32.15.25:53: i/o timeout".
We have identified the root cause. Sorry about any inconvenience.
Apr 28, 12:06 PM
[BareMetal API] IPMI calls timeout issue
Started: Apr 27, 9:18 AM
investigating
Customers may experience timeouts when performing IPMI calls, including stop, start, and reboot actions, on BareMetal servers.
Apr 27, 9:18 AM
[DC5] Private switch issue in room 1 rack c57 unreachable
Started: Apr 27, 8:19 AM
investigating
We have detected a switch down in room 1 rack c57 in DC5
Servers in that rack currently have no private network access and are unreachable.
27.04.2026 10h00 UTC
The issue has been forwarded to our team for resolution.
Apr 27, 8:19 AM
[Network infrastructure] - DC2 - Public switch in S301/D19 is unreachable
Started: Apr 27, 7:51 AM
investigating
Customers may experience a partial outage on public connectivity for servers located in this rack.
We are currently investigating this issue.
Apr 27, 7:51 AM
[Network infrastructure] - DC5 - rpn switch s1-c57-3.rpn.dc5 is unreachable
Started: Apr 27, 7:24 AM
investigating
Since 8:50am CET, customers may experience network connectivity issues on servers attached to the rpn switch s1-c57-3.rpn.dc5 in DC5.
We are currently investigating this issue.
Apr 27, 7:24 AM
[REGX] - [fr-par] - timeout for some requests
Started: Apr 23, 1:04 PM
monitoring
We are continuing to monitor for any further issues.
Apr 23, 1:15 PM
monitoring
Due to a database issue, some requests to the registry API did timeout
Apr 23, 1:04 PM
[Object Storage] - [fr-par] Timeouts on object uploads
Started: Apr 22, 11:51 AM
monitoring
We have implemented corrective measures. Performance should return to normal. We have planned further actions to resolve the issue long-term.
Apr 22, 3:41 PM
investigating
We are continuing to investigate this issue.
Apr 22, 12:39 PM
investigating
Customers may experience timeouts when uploading objects to Object Storage in the fr-par region due to an issue with an internal component.
Apr 22, 11:51 AM
[DC2] Public switch issue in DC2; room 205; H8
Started: Apr 21, 7:30 PM
investigating
We have detected a switch down in DC2; room 205; H8
Servers in that rack currently have no public network access and are unreachable.
21.04.y2026 21.30 UTC
The issue has been forwarded to our team for resolution.
Apr 21, 7:30 PM
[KUBE] - [fr-par/nl-ams/pl-waw] - unable to provision new nodes
Started: Apr 20, 2:18 PM
identified
Due to an internal error, we're unable to provision new nodes.
Apr 20, 2:18 PM
[SUPPORT] - We are currently experiencing some issues with our phone system
Started: Apr 20, 2:08 PM
identified
We are currently experiencing some issues with our phone system.
We will post an update here as soon as we have additional information.
Apr 20, 2:08 PM
[PAYM] - [all] - Issues adding cards via Stripe
Started: Apr 20, 7:43 AM
investigating
The issue has been fixed.
If you are still encountering an issue with Stripe payment, it is related to your bank. Please contact them to unlock the situation and allow the payment to go through Stripe. Or add another payment method.
May 6, 1:39 PM
investigating
We are currently investigating an issue affecting some card operations processed through Stripe. This may impact both the addition of new cards and, potentially, some payments requiring Stripe authentication.
Apr 20, 7:43 AM
[Cockpit] - [fr-par] Elevated 5xx errors on logs ingestion
Started: Apr 16, 2:59 PM
investigating
Customers may experience elevated 5xx errors on logs ingestion in fr-par.
Apr 16, 2:59 PM
[Instances] - it-mil-1 - api-metadata in unreachable
Started: Apr 16, 9:55 AM
investigating
Due to an ongoing issue with an internal API service, Cloud-init may fail to load the Scaleway datasource, which means Instances may end up in an unconfigured state. We have identified the culprit and are actively working on a resolution.
Apr 16, 9:55 AM
[Network infrastructure] - [DC2] Room 108 Rack A7 network issue
Started: Apr 14, 9:23 AM
investigating
Customers may experience network connectivity issues on Room 108 Rack A7 in DC2 due to a configuration error on an internal component.
Apr 14, 9:23 AM
[BLOCK STORAGE] - [fr-par] - High latencies on part of infrastructure
Started: Apr 11, 2:51 PM
monitoring
All side effects have been managed. We continue to monitor the situation.
Apr 11, 8:50 PM
investigating
Block Storage issue is now corrected.
We are still working on managing possible impacts on other products.
Apr 11, 4:22 PM
investigating
We are currently experiencing increased latencies on one of our clusters in the PAR-1 region, since 13:20 UTC.
This situation may also impact other services relying on this infrastructure: Mongo DB, Postgresql DB, MySQL DB, Serverless, Data Warehouse, Cockpit, ServerlessDB.
Our teams are actively working on.
The situation has slightly improved since the beginning of the mitigation actions, and additional measures will be implemented shortly to further reduce the impact.
Apr 11, 2:51 PM
[Data Warehouse] - fr-par - New S3 API keys not working
Started: Apr 9, 2:50 PM
investigating
Customers may experience access issues with newly generated S3 API keys due to insufficient bucket permissions. We are currently investigating the root cause.
Apr 9, 2:50 PM
[Instance Orchestration] - [pl-waw] Instance orchestrations APIs may encounter failures
Started: Apr 8, 11:34 AM
monitoring
The issue has been identified and resolved, and we are monitoring the situation to ensure stability.
Apr 8, 11:50 AM
identified
Customers may experience issues with Instance Orchestration APIs due to an internal component failure during routine deployments.
We are working on restoring the APIs as soon as possible.
Apr 8, 11:34 AM
[Dedibackup] - DC3 - 500 errors on Dedibackup
Started: Apr 8, 11:24 AM
identified
Some customers may experience 500 errors when trying to connect to Dedibackup in fr-par-1.
Apr 8, 1:18 PM
investigating
Some customers may experience 500 errors when trying to connect to Dedibackup in DC3.
Apr 8, 11:24 AM
[Container Registry] - [nl-ams]- High error rate on registry API
Started: Apr 7, 8:02 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 7, 8:46 AM
investigating
Customers may experience a high error rate on the Container Registry API.
Apr 7, 8:02 AM
[DC5] Public switch issue in DC5 Room 1 1 Rack D39
Started: Apr 4, 5:41 PM
identified
The Switch is currently down and is being replaced.
Apr 4, 7:15 PM
investigating
We have detected that public switches were down in DC5 Room 1 1 Rack D39.
Servers in that rack currently have no network access and are unreachable, RPN network is still reachable.
Apr 4, 5:41 PM
[DDBX]-Installation broken for windows 2019/2022
Started: Apr 3, 9:47 AM
investigating
An incident is currently occurring on the Windows systems :
- Windows 2019 Hyper-V
- Windows 2019 Standard
- Windows 2019 Datacenter
- Windows 2022 Standard
- Windows 2022 Datacenter
We are currently investigating this issue.
Apr 3, 9:47 AM
[PAYMENT] - Payment result handling issue
Started: Apr 2, 1:55 PM
investigating
Some customers paying by card may experience a display issue where the invoice shows "unpaid" even though it has been paid.
We apologize for any inconvenience this may cause.
Apr 2, 1:55 PM
[Cockpit] - SMTP alert manager mail is broken
Started: Apr 1, 8:44 AM
investigating
The SMTP communication with TEM is currently disrupted due to a key rotation issue. This may affect the delivery of alert emails.
Apr 1, 8:44 AM
March 2026
[Webmail] [fr-par] Webmail unavailable on pf-012
Started: Mar 31, 6:18 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 6:27 PM
investigating
Webmail is not accessible for hostings on pf-012.whm.fr-par.scw.cloud
Mar 31, 6:18 PM
[RPN-SAN] - [DC2/DC3] SAN cluster RAID disk failure
Started: Mar 31, 1:04 PM
identified
The RAID is currently being rebuilt. An operation to recover the service is underway. The service should be back tomorrow if everything goes smoothly.
Apr 2, 12:27 PM
investigating
We are continuing to investigate this issue.
Mar 31, 1:18 PM
investigating
Between 23:45 and 01:30 on sunday, 4 disks failed on our SAN Cluster server, compromising the RAID configuration.
We are attempting to recover data using a spare server.
Mar 31, 1:04 PM
[WebHosting Elements] - [fr-par-2] IPV6 not working on pf-012.whm.fr-par.scw.cloud
Started: Mar 31, 12:26 PM
identified
IPV6 connectivity is currently unavailable. This may affect services relying on IPV6 addresses on the platform pf-012.whm.fr-par.scw.cloud.
Mar 31, 12:26 PM
[WebHosting Elements] - [fr-par-2] IPV6 not working on pf-012.whm.fr-par.scw.cloud
Started: Mar 31, 9:19 AM
identified
IPV6 connectivity is currently unavailable on the platform pf-012.whm.fr-par.scw.cloud. This may affect services relying on IPV6 addresses. We have identified the cause and are working on a resolution.
Mar 31, 12:49 PM
investigating
IPV6 connectivity is currently unavailable. This may affect services relying on IPV6 addresses.
Mar 31, 9:19 AM
[Data Warehouse] - [fr-par] New deployment blocked
Started: Mar 27, 11:17 AM
investigating
The new deployment is currently blocked. This may affect the start of new deployments.
Mar 27, 11:17 AM
[Audit Trail] - [fr-par] - API Partial Outage
Started: Mar 26, 4:04 PM
investigating
The issue has been mitigated, and we are investigating its root cause.
Mar 26, 4:12 PM
investigating
We are currently experiencing a partial outage affecting the Audit Trail API in the fr-par region. This may impact your ability to access or use the Audit Trail service. Customers may see 503 responses on some requests to the audit trail API, but no events are being lost.
Mar 26, 4:04 PM
[MongoDB] - [fr-par-1] Connectivity Loss on Public Endpoint
Started: Mar 25, 10:21 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 25, 11:51 AM
investigating
Customers are experiencing connectivity issues through public endpoints. The public endpoint IPs are not pointing to the new nodes.
Mar 25, 10:21 AM
[AUDT] - [pl-waw] - NATS stream not responsive
Started: Mar 25, 9:56 AM
investigating
Events in PL-WAW are not being displayed in Audit Trail since 9:53 GMT+1. Those events are not lost because we have a backup solution that stores the events in case of incidents like this.
We are actively working on fixing the issue.
Mar 25, 9:56 AM
[Generative APIs] - [fr-par] Increased response times for Qwen-3-235B-A22-Instruct
Started: Mar 25, 9:42 AM
investigating
Qwen-3-235B-A22-Instruct is currently experiencing increased response times. We are investigating the situation.
Mar 25, 9:42 AM
[Network infrastructure] - fr-par-2 - Public switch rebooted
Started: Mar 25, 8:39 AM
investigating
At 21h35 UTC+1, a public switch in fr-par-2 rebooted, causing all attached servers to lose public connectivity until the switch came back online at 21h46 UTC+1.
Mar 25, 8:39 AM
[OBJS] - [world] - Failures on ranged request on SSE enabled objects
Started: Mar 24, 2:27 PM
identified
A fix for fr-par and pl-waw region have been deployed, next regions will follow soon
May 6, 2:03 PM
identified
Ranged GetObject requests on SSE-(C/ONE) objects might fail, no impact on user data, a fix has been found and will be deployed shortly.
Mar 24, 2:27 PM
[MongoDB] - FR-PAR - DNS resolution failure
Started: Mar 24, 1:55 PM
investigating
We are currently experiencing an issue with DNS resolution for entries related to the Private Network, which is affecting MongoDB SRV record lookups. This is preventing some customers from connecting to their MongoDB instances when using Private Network endpoints. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We sincerely apologise for the inconvenience and will share updates as soon as more information becomes available.
Mar 24, 1:55 PM
[Serverless Containers] - [fr-par] - mandatory operation to prepare for new v1 API (2/2)
Started: Mar 24, 9:20 AM
investigating
On April 1st (between 8 AM and 5 PM UTC), we will perform a mandatory operation in the fr-par region to prepare for the upcoming v1 API (coming soon).
This operation will be carried out in two maintenance windows:
- April 1, 2026
- April 8–9, 2026
Over the course of these three days, changes will be applied to all Serverless Containers namespaces in the fr-par region.
While this operation is seamless most of the time, users may observe the following behaviors:
- Namespaces wil...
Mar 24, 9:20 AM
[Serverless Containers] - [fr-par] - mandatory operation to prepare for new v1 API (1/2)
Started: Mar 24, 9:17 AM
investigating
On April 1st (between 8 AM and 5 PM UTC), we will perform a mandatory operation in the fr-par region to prepare for the upcoming v1 API (coming soon).
This operation will be carried out in two maintenance windows:
- April 1, 2026
- April 8–9, 2026
Over the course of these three days, changes will be applied to all Serverless Containers namespaces in the fr-par region.
While this operation is seamless most of the time, users may observe the following behaviors:
- Namespaces wil...
Mar 24, 9:17 AM
[Cockpit] - [nl-ams] - errors on query for Scaleway Logs Datasources
Started: Mar 23, 10:25 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 23, 10:43 AM
investigating
Some querier pods are not restarting after Kubernetes upgrade, causing errors when querying Scaleway Logs Datasources. This may impact the ability to view and analyze logs.
Mar 23, 10:25 AM
[Dedibox dedicated servers] - fr-par-1 DC3 - Room 4-6 Rack A08 PUB switch is down
Started: Mar 20, 10:37 AM
investigating
Issue is taking longer than expected.
We are still on the bridge with local technicians to bring back up the switch and it's associate services
Mar 20, 3:11 PM
investigating
We are currently experiencing a Public network issue in rack DC3 Room 4-6 Rack A08. This is causing a loss of internet traffic for connected dedicated servers.
Network Switch is in an incorrect state, we have asked our local technicians to replace it.
Mar 20, 11:28 AM
investigating
We are currently experiencing a Public network issue in rack DC3 Room 4-6 Rack A08. This is causing a loss of internet traffic for connected dedicated servers. We are investigating the root cause with our local technicians.
Mar 20, 10:37 AM
[Account API] - fr-par-1 Users can't receive login email
Started: Mar 19, 7:09 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 19, 7:43 PM
investigating
Users are currently unable to receive login emails due to a technical issue affecting the Account API in the fr-par-1 region.
Mar 19, 7:09 PM
[Managed Opensearch] - [fr-par-1] - Create-deployment workflows failure
Started: Mar 17, 2:43 PM
investigating
Some create-deployment workflows are failing. This may impact your ability to create new deployments. We are currently investigating the issue.
Mar 17, 2:43 PM
[Cockpit] - [fr-par-1] High error rate
Started: Mar 17, 10:56 AM
investigating
We are continuing to investigate this issue.
Mar 17, 10:56 AM
investigating
Numerous workloads are not ready, causing high error rates in the Cockpit service.
Mar 17, 10:56 AM
[Object Storage] - [World] - Download issues with AWS CLI
Started: Mar 16, 5:16 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 16, 9:30 PM
identified
The error has been identified and we are deploying a fix to correct it.
Mar 16, 6:07 PM
investigating
Some clients may experience issues when attempting to download objects with a starting range > 0.
The 'GetObject' command is not affected.
Mar 16, 5:16 PM
[Cockpit] - [world] Sync grafana datasources are broken
Started: Mar 16, 8:30 AM
investigating
The regional API in Milan became unreachable from Paris, preventing Grafana data sources from being listed. This may impact your ability to manage and visualise your monitoring data.
Mar 16, 8:30 AM
[Payment] - Double payment for SEPA
Started: Mar 13, 6:02 PM
investigating
Our payment service provider has made double payments for some clients. We are working with them to cancel the duplicate payments.
Mar 13, 6:02 PM
[DC3] - Public switch down room 46 - D2
Started: Mar 13, 7:19 AM
monitoring
The switch has been replaced but still under monitoring by our team.
Mar 13, 8:23 AM
investigating
Since 02:02AM, the public switch is down in DC3 in room 46 - D2. This may impact the connectivity of some services.
Mar 13, 7:19 AM
[Instance Orchestration] - [fr-par] API Not available
Started: Mar 12, 10:24 AM
identified
We have identified the likely culprit and applied a mitigation patch. We are closely monitoring the situation.
Mar 12, 10:41 AM
investigating
The Instance Orchestration API is currently not available in the fr-par region. This may affect your ability to manage your instances.
Mar 12, 10:24 AM
[Generative APIs] - Partial Outage on gpt-oss-120b and mistral-small-3.2-24b-instruct-2506 models
Started: Mar 12, 10:20 AM
investigating
We are currently experiencing a partial outage affecting the gpt-oss-120b and mistral-small-3.2-24b-instruct-2506 models. This may result in failures when attempting to use these models.
Our team already works to resolve this issues.
Mar 12, 10:20 AM
[Edge Services] - Partial Outage on GET requests when content is fetched from origins
Started: Mar 9, 8:24 AM
monitoring
Edge Services is experiencing a partial outage, causing truncated HTTP content on GET requests when the content is fetched from the origin. This issue is consecutive to a software upgrade on our stack. A rollback has been performed and we are monitoring the situation.
Mar 9, 10:24 AM
identified
Edge Services is randomly serving truncated HTTP content on GET requests, when the content is fetched from the origin. This behavior is consecutive to a software upgrade on our stack. A rollback is planned today.
Mar 9, 8:24 AM
[OBJS] - [PAR] - Lifecycle Job Execution
Started: Mar 5, 11:01 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 6, 8:05 AM
identified
Since 03/03/26, daily Lifecycle jobs have failed to execute for some buckets.
Status: Root cause identified; fix ready for deployment.
Action: Once deployed, jobs will run immediately to clear the backlog.
Mar 5, 11:01 AM
[Elastic Metal] - [fr-par-2] - EM-RV Unable to order
Started: Mar 4, 3:50 PM
investigating
Our Elastic Metal servers EM-RV are currently unavailable for rental due to being stuck in a cleaning state. Existing instances are unaffected.
Mar 4, 3:50 PM
February 2026
[API Gateway] - [pl-waw] Region disconnected from api.scaleway.com
Started: Feb 27, 11:39 AM
monitoring
We are continuing to monitor for any further issues.
Feb 27, 4:31 PM
monitoring
This disconnection was caused by one of our transit provider misbehaving, we are removing this transit from the network paths until they have explained and stabilized their network
Feb 27, 12:49 PM
investigating
The API Gateway service in the pl-waw region is currently experiencing connectivity issues with api.scaleway.com. This may impact the ability to manage and access certain services through the API.
Feb 27, 11:39 AM
[Transactional Email] - Low IP reputation with Microsoft servers
Started: Feb 27, 9:33 AM
identified
We are noticing an increase in issues with Microsoft, with the message: "temporarily rate limited due to IP reputation."
Our team is already taking action to mitigate the issue, but you may notice some delays and retries when sending to Outlook, MSN, or Hotmail.
Microsoft has acknowledged the issue and is currently investigating on their side.
Feb 27, 9:33 AM
[Cockpit] - Resource usage issue
Started: Feb 24, 8:46 AM
monitoring
A fix has been implemented and we are monitoring the results.
Feb 24, 3:48 PM
investigating
We have identified an issue on resource usage ingestion.
The monthly ressource usage may be slightly inaccurate due to a delay in 24/02/2026 data processing.
Feb 24, 8:46 AM
November 2025
[WEBHOSTING] SMTP/51.159.208.135 blacklisted on Microsoft/Outlook from classic webhosting service
Started: Nov 24, 6:34 PM
identified
Our service is currently experiencing disruption due to blacklisting by Microsoft.
We are actively working with Microsoft to resolve this issue as soon as possible.
Nov 24, 6:34 PM
July 2025
SMS Routing to US Numbers
Started: Jul 16, 10:15 AM
identified
We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.
We will provide updates as soon as we have more information.
Jul 21, 8:30 AM
identified
The issue has been identified and a fix is being implemented.
Jul 17, 1:14 PM
investigating
We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.
A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 17, 1:13 PM