Scaleway Outage History

Uptime record, past incidents, and downtime history for Scaleway.

Checking current status...

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
April 2026	0%	10	10
March 2026	0%	31	31
February 2026	0%	22	22

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 63 Days)

Feb 7 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

April 2026

[Data Warehouse] - fr-par - New S3 API keys not working

minor

Started: Apr 9, 2:50 PM

investigating

Customers may experience access issues with newly generated S3 API keys due to insufficient bucket permissions. We are currently investigating the root cause.

Apr 9, 2:50 PM

[Instance Orchestration] - [pl-waw] Instance orchestrations APIs may encounter failures

minor

Started: Apr 8, 11:34 AM

monitoring

The issue has been identified and resolved, and we are monitoring the situation to ensure stability.

Apr 8, 11:50 AM

identified

Customers may experience issues with Instance Orchestration APIs due to an internal component failure during routine deployments. We are working on restoring the APIs as soon as possible.

Apr 8, 11:34 AM

[Dedibackup] - DC3 - 500 errors on Dedibackup

minor

Started: Apr 8, 11:24 AM

identified

Some customers may experience 500 errors when trying to connect to Dedibackup in fr-par-1.

Apr 8, 1:18 PM

investigating

Some customers may experience 500 errors when trying to connect to Dedibackup in DC3.

Apr 8, 11:24 AM

[Container Registry] - [nl-ams]- High error rate on registry API

minor

Started: Apr 7, 8:02 AM

monitoring

A fix has been implemented and we are monitoring the results.

Apr 7, 8:46 AM

investigating

Customers may experience a high error rate on the Container Registry API.

Apr 7, 8:02 AM

[DC5] Public switch issue in DC5 Room 1 1 Rack D39

minor

Started: Apr 4, 5:41 PM

identified

The Switch is currently down and is being replaced.

Apr 4, 7:15 PM

investigating

We have detected that public switches were down in DC5 Room 1 1 Rack D39. Servers in that rack currently have no network access and are unreachable, RPN network is still reachable.

Apr 4, 5:41 PM

[DDBX]-Installation broken for windows 2019/2022

minor

Started: Apr 3, 9:47 AM

investigating

An incident is currently occurring on the Windows systems : - Windows 2019 Hyper-V - Windows 2019 Standard - Windows 2019 Datacenter - Windows 2022 Standard - Windows 2022 Datacenter We are currently investigating this issue.

Apr 3, 9:47 AM

[PAYMENT] - Payment result handling issue

minor

Started: Apr 2, 1:55 PM

investigating

Some customers paying by card may experience a display issue where the invoice shows "unpaid" even though it has been paid. We apologize for any inconvenience this may cause.

Apr 2, 1:55 PM

[Cockpit] - SMTP alert manager mail is broken

minor

Started: Apr 1, 8:44 AM

investigating

The SMTP communication with TEM is currently disrupted due to a key rotation issue. This may affect the delivery of alert emails.

Apr 1, 8:44 AM

March 2026

[Webmail] [fr-par] Webmail unavailable on pf-012

minor

Started: Mar 31, 6:18 PM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 31, 6:27 PM

investigating

Webmail is not accessible for hostings on pf-012.whm.fr-par.scw.cloud

Mar 31, 6:18 PM

[RPN-SAN] - [DC2/DC3] SAN cluster RAID disk failure

minor

Started: Mar 31, 1:04 PM

identified

The RAID is currently being rebuilt. An operation to recover the service is underway. The service should be back tomorrow if everything goes smoothly.

Apr 2, 12:27 PM

investigating

We are continuing to investigate this issue.

Mar 31, 1:18 PM

investigating

Between 23:45 and 01:30 on sunday, 4 disks failed on our SAN Cluster server, compromising the RAID configuration. We are attempting to recover data using a spare server.

Mar 31, 1:04 PM

[WebHosting Elements] - [fr-par-2] IPV6 not working on pf-012.whm.fr-par.scw.cloud

minor

Started: Mar 31, 12:26 PM

identified

IPV6 connectivity is currently unavailable. This may affect services relying on IPV6 addresses on the platform pf-012.whm.fr-par.scw.cloud.

Mar 31, 12:26 PM

[WebHosting Elements] - [fr-par-2] IPV6 not working on pf-012.whm.fr-par.scw.cloud

minor

Started: Mar 31, 9:19 AM

identified

IPV6 connectivity is currently unavailable on the platform pf-012.whm.fr-par.scw.cloud. This may affect services relying on IPV6 addresses. We have identified the cause and are working on a resolution.

Mar 31, 12:49 PM

investigating

IPV6 connectivity is currently unavailable. This may affect services relying on IPV6 addresses.

Mar 31, 9:19 AM

[Data Warehouse] - [fr-par] New deployment blocked

minor

Started: Mar 27, 11:17 AM

investigating

The new deployment is currently blocked. This may affect the start of new deployments.

Mar 27, 11:17 AM

[Audit Trail] - [fr-par] - API Partial Outage

Started: Mar 26, 4:04 PM

investigating

The issue has been mitigated, and we are investigating its root cause.

Mar 26, 4:12 PM

investigating

We are currently experiencing a partial outage affecting the Audit Trail API in the fr-par region. This may impact your ability to access or use the Audit Trail service. Customers may see 503 responses on some requests to the audit trail API, but no events are being lost.

Mar 26, 4:04 PM

[MongoDB] - [fr-par-1] Connectivity Loss on Public Endpoint

critical

Started: Mar 25, 10:21 AM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 25, 11:51 AM

investigating

Customers are experiencing connectivity issues through public endpoints. The public endpoint IPs are not pointing to the new nodes.

Mar 25, 10:21 AM

[AUDT] - [pl-waw] - NATS stream not responsive

minor

Started: Mar 25, 9:56 AM

investigating

Events in PL-WAW are not being displayed in Audit Trail since 9:53 GMT+1. Those events are not lost because we have a backup solution that stores the events in case of incidents like this. We are actively working on fixing the issue.

Mar 25, 9:56 AM

[Generative APIs] - [fr-par] Increased response times for Qwen-3-235B-A22-Instruct

minor

Started: Mar 25, 9:42 AM

investigating

Qwen-3-235B-A22-Instruct is currently experiencing increased response times. We are investigating the situation.

Mar 25, 9:42 AM

[Network infrastructure] - fr-par-2 - Public switch rebooted

minor

Started: Mar 25, 8:39 AM

investigating

At 21h35 UTC+1, a public switch in fr-par-2 rebooted, causing all attached servers to lose public connectivity until the switch came back online at 21h46 UTC+1.

Mar 25, 8:39 AM

[OBJS] - [world] - Failures on ranged request on SSE enabled objects

Started: Mar 24, 2:27 PM

identified

Ranged GetObject requests on SSE-(C/ONE) objects might fail, no impact on user data, a fix has been found and will be deployed shortly.

Mar 24, 2:27 PM

[MongoDB] - FR-PAR - DNS resolution failure

minor

Started: Mar 24, 1:55 PM

investigating

We are currently experiencing an issue with DNS resolution for entries related to the Private Network, which is affecting MongoDB SRV record lookups. This is preventing some customers from connecting to their MongoDB instances when using Private Network endpoints. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We sincerely apologise for the inconvenience and will share updates as soon as more information becomes available.

Mar 24, 1:55 PM

[Serverless Containers] - [fr-par] - mandatory operation to prepare for new v1 API (2/2)

maintenance

Started: Mar 24, 9:20 AM

investigating

On April 1st (between 8 AM and 5 PM UTC), we will perform a mandatory operation in the fr-par region to prepare for the upcoming v1 API (coming soon). This operation will be carried out in two maintenance windows: - April 1, 2026 - April 8–9, 2026 Over the course of these three days, changes will be applied to all Serverless Containers namespaces in the fr-par region. While this operation is seamless most of the time, users may observe the following behaviors: - Namespaces wil...

Mar 24, 9:20 AM

[Serverless Containers] - [fr-par] - mandatory operation to prepare for new v1 API (1/2)

maintenance

Started: Mar 24, 9:17 AM

investigating

Mar 24, 9:17 AM

[Cockpit] - [nl-ams] - errors on query for Scaleway Logs Datasources

minor

Started: Mar 23, 10:25 AM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 23, 10:43 AM

investigating

Some querier pods are not restarting after Kubernetes upgrade, causing errors when querying Scaleway Logs Datasources. This may impact the ability to view and analyze logs.

Mar 23, 10:25 AM

[Dedibox dedicated servers] - fr-par-1 DC3 - Room 4-6 Rack A08 PUB switch is down

minor

Started: Mar 20, 10:37 AM

investigating

Issue is taking longer than expected. We are still on the bridge with local technicians to bring back up the switch and it's associate services

Mar 20, 3:11 PM

investigating

We are currently experiencing a Public network issue in rack DC3 Room 4-6 Rack A08. This is causing a loss of internet traffic for connected dedicated servers. Network Switch is in an incorrect state, we have asked our local technicians to replace it.

Mar 20, 11:28 AM

investigating

We are currently experiencing a Public network issue in rack DC3 Room 4-6 Rack A08. This is causing a loss of internet traffic for connected dedicated servers. We are investigating the root cause with our local technicians.

Mar 20, 10:37 AM

[Account API] - fr-par-1 Users can't receive login email

major

Started: Mar 19, 7:09 PM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 19, 7:43 PM

investigating

Users are currently unable to receive login emails due to a technical issue affecting the Account API in the fr-par-1 region.

Mar 19, 7:09 PM

[Managed Opensearch] - [fr-par-1] - Create-deployment workflows failure

minor

Started: Mar 17, 2:43 PM

investigating

Some create-deployment workflows are failing. This may impact your ability to create new deployments. We are currently investigating the issue.

Mar 17, 2:43 PM

[Cockpit] - [fr-par-1] High error rate

minor

Started: Mar 17, 10:56 AM

investigating

We are continuing to investigate this issue.

Mar 17, 10:56 AM

investigating

Numerous workloads are not ready, causing high error rates in the Cockpit service.

Mar 17, 10:56 AM

[Object Storage] - [World] - Download issues with AWS CLI

minor

Started: Mar 16, 5:16 PM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 16, 9:30 PM

identified

The error has been identified and we are deploying a fix to correct it.

Mar 16, 6:07 PM

investigating

Some clients may experience issues when attempting to download objects with a starting range > 0. The 'GetObject' command is not affected.

Mar 16, 5:16 PM

[Cockpit] - [world] Sync grafana datasources are broken

Started: Mar 16, 8:30 AM

investigating

The regional API in Milan became unreachable from Paris, preventing Grafana data sources from being listed. This may impact your ability to manage and visualise your monitoring data.

Mar 16, 8:30 AM

[Payment] - Double payment for SEPA

minor

Started: Mar 13, 6:02 PM

investigating

Our payment service provider has made double payments for some clients. We are working with them to cancel the duplicate payments.

Mar 13, 6:02 PM

[DC3] - Public switch down room 46 - D2

minor

Started: Mar 13, 7:19 AM

monitoring

The switch has been replaced but still under monitoring by our team.

Mar 13, 8:23 AM

investigating

Since 02:02AM, the public switch is down in DC3 in room 46 - D2. This may impact the connectivity of some services.

Mar 13, 7:19 AM

[Instance Orchestration] - [fr-par] API Not available

major

Started: Mar 12, 10:24 AM

identified

We have identified the likely culprit and applied a mitigation patch. We are closely monitoring the situation.

Mar 12, 10:41 AM

investigating

The Instance Orchestration API is currently not available in the fr-par region. This may affect your ability to manage your instances.

Mar 12, 10:24 AM

[Generative APIs] - Partial Outage on gpt-oss-120b and mistral-small-3.2-24b-instruct-2506 models

minor

Started: Mar 12, 10:20 AM

investigating

We are currently experiencing a partial outage affecting the gpt-oss-120b and mistral-small-3.2-24b-instruct-2506 models. This may result in failures when attempting to use these models. Our team already works to resolve this issues.

Mar 12, 10:20 AM

[Edge Services] - Partial Outage on GET requests when content is fetched from origins

minor

Started: Mar 9, 8:24 AM

monitoring

Edge Services is experiencing a partial outage, causing truncated HTTP content on GET requests when the content is fetched from the origin. This issue is consecutive to a software upgrade on our stack. A rollback has been performed and we are monitoring the situation.

Mar 9, 10:24 AM

identified

Edge Services is randomly serving truncated HTTP content on GET requests, when the content is fetched from the origin. This behavior is consecutive to a software upgrade on our stack. A rollback is planned today.

Mar 9, 8:24 AM

[OBJS] - [PAR] - Lifecycle Job Execution

minor

Started: Mar 5, 11:01 AM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 6, 8:05 AM

identified

Since 03/03/26, daily Lifecycle jobs have failed to execute for some buckets. Status: Root cause identified; fix ready for deployment. Action: Once deployed, jobs will run immediately to clear the backlog.

Mar 5, 11:01 AM

[Elastic Metal] - [fr-par-2] - EM-RV Unable to order

minor

Started: Mar 4, 3:50 PM

investigating

Our Elastic Metal servers EM-RV are currently unavailable for rental due to being stuck in a cleaning state. Existing instances are unaffected.

Mar 4, 3:50 PM

February 2026

[API Gateway] - [pl-waw] Region disconnected from api.scaleway.com

major

Started: Feb 27, 11:39 AM

monitoring

We are continuing to monitor for any further issues.

Feb 27, 4:31 PM

monitoring

This disconnection was caused by one of our transit provider misbehaving, we are removing this transit from the network paths until they have explained and stabilized their network

Feb 27, 12:49 PM

investigating

The API Gateway service in the pl-waw region is currently experiencing connectivity issues with api.scaleway.com. This may impact the ability to manage and access certain services through the API.

Feb 27, 11:39 AM

[Transactional Email] - Low IP reputation with Microsoft servers

minor

Started: Feb 27, 9:33 AM

identified

We are noticing an increase in issues with Microsoft, with the message: "temporarily rate limited due to IP reputation." Our team is already taking action to mitigate the issue, but you may notice some delays and retries when sending to Outlook, MSN, or Hotmail. Microsoft has acknowledged the issue and is currently investigating on their side.

Feb 27, 9:33 AM

[Cockpit] - Resource usage issue

minor

Started: Feb 24, 8:46 AM

monitoring

A fix has been implemented and we are monitoring the results.

Feb 24, 3:48 PM

investigating

We have identified an issue on resource usage ingestion. The monthly ressource usage may be slightly inaccurate due to a delay in 24/02/2026 data processing.

Feb 24, 8:46 AM

November 2025

[WEBHOSTING] SMTP/51.159.208.135 blacklisted on Microsoft/Outlook from classic webhosting service

minor

Started: Nov 24, 6:34 PM

identified

Our service is currently experiencing disruption due to blacklisting by Microsoft. We are actively working with Microsoft to resolve this issue as soon as possible.

Nov 24, 6:34 PM

July 2025

SMS Routing to US Numbers

Started: Jul 16, 10:15 AM

identified

We are still unable to send SMS to US numbers. The issue is due to A2P 10DLC regulations, which require registration and approval. We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks. We will provide updates as soon as we have more information.

Jul 21, 8:30 AM

identified

The issue has been identified and a fix is being implemented.

Jul 17, 1:14 PM

investigating

We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider. A ticket has been opened on their side. We are actively monitoring the situation and will share updates as soon as available.

Jul 17, 1:13 PM

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