Scaleway Outage History
Daily status observations, past incidents, and reported issue history for Scaleway.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 23 | 23 |
| July 2026 | 0% | 31 | 31 |
| June 2026 | 6.7% | 30 | 28 |
| May 2026 | 0% | 7 | 7 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 25
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
[BMNA] - [world] - EPP connection issues with Verisign Registry (.com/.net/.name/.cc)
Started:
BookMyName
investigating
Impacted products: Domain Purchase for Elements, Domain Purchase for Dedibox
We are currently investigating this issue.
[API] - [it-mil] - Not Available
Started:
APIs
investigating
APIs unavailable in it-mil-1.
We are currently investigating this issue.
[fr-par] Site-to-site VPN configuration issue
Started:
fr-par-1
fr-par-2
fr-par-3
VPC
monitoring
Following a configuration issue during a deployment, numerous routes stopped being advertised, which may have impacted routing to the PAR VPN gateways.
pl-waw - websites scw.site inaccessible
Started:
pl-waw-1
pl-waw-2
pl-waw-3
Web Hosting
investigating
Websites are inaccessible via their free subdomains (*.waw.scw.site / .scw.site) on the pl-waw region, whereas custom domains are working fine. Mail, FTP, and other services remain unaffected.
[Serverless Containers] - [fr-par] - issues connecting to resources inside Private Network
Started:
fr-par-1
fr-par-2
fr-par-3
Serverless Container
monitoring
We have finished rolling back the faulty deployment. Situation should be good now for all users.
investigating
On a small subset of our fr-par infrastructure, between 2026-08-17 09:20 UTC and 2026-08-17 16:15 UTC, some containers attached to a Private Network were not able to reach resources inside that PN. This issue is likely due to a faulty deployment, that we have reverted at 2026-08-17 16:15 UTC.
Containers should now be able to reach resources in their Private Network as before.
If your container has faced issues like "timeouts" or "connection error" while trying to reach a resource through th...
[EDGE] - random 403 returned on 76 pipelines
Started:
investigating
403 errors may be returned for several pipelines, due to cache synchronization issue
[PAR] Nine IX blackholed some traffic
Started:
Dedibox
DC1
DC2
DC3
DC4
DC5
investigating
While putting in production a new IXP, they forgot to update the ACL on their side but we were still able to reach the RS, so we announced our prefixes but the other members of the IXP weren’t able to send traffic to us, leading to blackhole of 20Gbps.
[Security vendor] - Suspicion of ESET blacklist for our domains and/or IP ranges
Started:
identified
We are continuing to work on a fix for this issue.
identified
Scaleway Security team identified that resources behind *.fr-par.scw.cloud may be blacklisted by the security vendor ESET.
Scaleway is in discussion with ESET to remediate the situation as soon as possible.
[BMNA] - AFNIC EPP connection
Started:
investigating
Since 10:10 AM, our communication with AFNIC registry for TLDs (.fr, .bzh, .alsace, .paris, .wf, .yt, .tf, .pm) is unstable.
Operations on domains from AFNIC may get errors.
We are working on identifying the problem.
Scheduled Maintenance of one of the core routers in the AMS region.
Started:
investigating
One of the two main routers will be taken out of service.
During this period, the network connection will not be redundant in all availability zones of the region "The Netherlands - Amsterdam".
No packet loss or latency changes are expected.
Date: 19.08.2026
Time: 09:00
Duration: 3 hours
[EDGE] - 503 error
Started:
Edge service
identified
The issue has been identified and a fix is being implemented.
investigating
Customer may experience 503 errors on edge service.
[CKPT] - [Global] - On new projects, first attempts to connect to Grafana may result in internal error (the following ones end up working)
Started:
Cockpit
investigating
We are currently investigating this issue.
[FR-PAR] Serverless Databases issue
Started:
Serverless-Database
monitoring
Customer databases were unavailable between 8.54 am and 9.26 am. Our team had already fix but still monitoring this issue.
[CKPT] - [global] - Grafana is partially unavailable
Started:
investigating
Some customers cannot access Grafana. We are investigating.
[PGW] - [fr-par-1] - Public Gateway stuck in transient state
Started:
monitoring
We have identified that the product Public Gateway creation/update in fr-par-1 were stuck in a transient state.
The incident has been mitigated.
[NETI] - [DC3] - Dedibox RPN switch in DC3 (room 4-3, rack C9) is down
Started:
investigating
Switch s43-c9.rpn.dc3 is down.
There is no RPN connection for the servers in DC3, room 4-3, rack C9
[fr-par] Performance degradation affecting Block Storage
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
The incident has now been mitigated.
investigating
We are continuing to investigate this issue.
investigating
We are investigating performance degradation affecting Block Storage in the fr-par region. Our engineering teams are actively working to identify the root cause. We will provide further updates as more information becomes available.
[DC2] Public switch issue in DC2 room 205 rack E1
Started:
identified
We have detected a switch down in DC2 room 205 rack E1
Servers in that rack currently have no public network access and are unreachable.
[fr-par-1] - Unable to execute actions on Instances
Started:
investigating
Some actions cannot be applied on Instances on fr-par-1, resulting in resources stucks in a transient state.
July 2026
[TREM] - Service down
Started:
monitoring
Service up again, but could suffer from latency, we are monitoring the situation.
Unfortunately, the webhook event data history are currently lost.
investigating
Some instability and a down of the service, our team is in investigation to resolve the issue
[BRMI] - nl-ams-2 - no ssh access to server
Started:
investigating
Installations may result in errors, and changing to rescue mode may fail in the NL-AMS-2 region specifically.
We are currently investigating the issue.
[it-mil-1] - Multiple products not available
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
identified
Multiple products unavailable between 11:45 UTC and 12:00 UTC
annotation
audit trail
cockpit
containers
datalab
datawarehouse
instance v1
k8s
kafka
kms
mongo
registry
secrets
[GAPI] - Gemma-4 infinite loops in response instabilities
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Users might experiment infinite loops in responses in case of multi turn tool_call requests using model gemma-4-26b-a4b-it
[EM] [DDX] (PAR-1 DC2) Some servers are down on rack E6 room 103
Started:
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
For an unknown reason, half of rack E6 room 103 is down (PAR1- DC2)
[DEDIBOX] [DC2]- 1 rack lost public connectivity
Started:
investigating
Due to a network equipment failure, Dedibox servers in the following racks at the OPCORE datacenter are affected:
- s202A-B7
investigating
Due to a network equipment failure, Dedibox servers in the following racks at the OPCORE datacenter are affected:
- s202A-B7
[BMNA] - Certificate imap.bookmyname.com seems to be incorrect
Started:
investigating
We are currently investigating an issue with the SSL certificates on imap.bookmyname.com and smtp.bookmyname.com.
This issue may prevent some users from sending or receiving emails through these endpoints.
[API Gateway] - [it-mil] - connection failures
Started:
identified
Since around 1 PM UTC, some internal connections to Scaleway API on it-mil region started to fail. As a result:
-Pushes to rg.it-mil.scw.eu are failing with HTTP 500
-Serverless Containers deployments are failing (resources stuck in creating)
-etc. (list is not exhaustive)
[CAAS] - [fr-par] - namespaces and containers stuck in transient statuses
Started:
identified
Following incident on Compute instances (https://status.scaleway.com/incidents/bsp2y5fysy9w), a few Serverless Containers and namespaces on fr-par region have been stuck in transient statuses (updating/deleting) during the night.
Not all resources were impacted, only a fraction on one part of our infrastructure (~1/10). On this part, impacted resources were either:
- updated between 2026-07-21 21:07 UTC and 2026-07-21 22:05 UTC
- or deleted between 2026-07-21 21:33 UTC and 2026-07-22 03:18 ...
[KUBERNETES] - [fr-par] - Product API down
Started:
monitoring
The situation has returned to normal
investigating
We are currently investigating this issue.
monitoring
The Kapsule public API is available again.
investigating
Product API is down for Kubernetes clusters
[fr-par-1] - Issue with Compute Instances
Started:
monitoring
The situation has returned to normal
investigating
We are currently investigating this issue.
monitoring
The Kapsule public API is available again.
investigating
The situation is stable.
All products are now operational except for the Kapsule public API, which is still unavailable.
investigating
Disk I/O operations are starting to recover, which should begin resolving the issue for the instances.
investigating
Our team is currently working on solving the issue.
investigating
We are still investigating this critical issue with the utmost priority.
investigating
We are continuing to investigate this issue.
investigating
Following a crash of one node on the block storage cluster at 20h15 UTC, some VMs are stuck.
The oncall team is investigating it.
[WBHE] - [fr-par] - inconsistencies in the database affecting free domain mappings
Started:
investigating
Some free domains may currently display a default hosting page or resolve incorrectly due to inconsistencies in domain mappings.
Our teams are investigating and working to restore the correct configuration.
[API Gateway] - [it-mil] - connection failures
Started:
identified
Since around 12:30 PM UTC, several internal connections to the Scaleway API within the it-mil region are failing. As a result:
- Pushes to rg.it-mil.scw.eu are failing and returning an "HTTP 500" error.
- Serverless Containers deployments are failing (resources stuck in creating)
(list is not exhaustive)
Our team is actively working on a fix as we speak, we apologise for any inconvenience caused by this incident.
[BLOCK-STORAGE][FR-PAR-1] - Block Storage High latencies on write operations
Started:
identified
A mandatory maintenance operation targeting one of the Block Storage is taking longer than planned.
Some clients may experience latencies during write operations on sbs_5k and sbs_15K volumes.
We are monitoring it and working to tune this operation to limit impact.
[Kapsule] - [All region] - Error 500 when creating pool
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
Pool creation throw error 500 when trying to create new pool.
Our team is investigating.
[API Gateway] - [fr-par-1] APIs increase of error rate in fr-par
Started:
identified
11:13 CEST to 11:48 CEST
Users may have experienced high error rates or timeouts during this 30-minute window.
Our engineering team has identified and resolved the issue.
[Network infrastructure] - [DC5/PAR2] - unstable connection on one switch s1-a59.dc5
Started:
investigating
A dedibox switch in DC5, room 1, rack A59 has an unstable connection to the upstream router.
We need to replace the SFPs. This will result in a brief loss of connectivity for servers connected to this switch.
[Serverless SQL DB] - [fr-par1] - Slow cold starts
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Customers may encounter slowdowns in database cold starts, which can take up to 30 seconds.
[Apple Silicon] - [fr-par-1/fr-par-3(dc2/dc4)] - degraded service
Started:
investigating
Installation/reinstallation and reboot workflows via API or console are not available for Apple Silicon.
Currently in use mac are still operationals and reachable.
[Virtual Cloud Servers] - [fr-par-2/DC5] Partial outages due to power loss
Started:
investigating
Customers may experience partial outages on their Virtual Cloud Servers due to a power loss on an internal dependency in fr-par-2/DC5.
Login Issues Affecting Accounts with Multiple Organizations
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue affecting login for some accounts that have multiple organizations linked to them. Accounts with a single organization are not impacted.
[Cockpit] - [nl-ams] Ingestion errors on custom metrics
Started:
investigating
We are continuing to investigate this issue.
investigating
Customers may experience gaps in logs from Scaleway products for the time range 10:30-12:00 CEST
[Container Registry] - [world] - Missing tags on regional endpoints
Started:
identified
The issue has been found, fixed, tested and is being rolled out.
[Container Registry] - [world] - Missing tags on regional endpoints
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been found, fixed, tested and is being rolled out.
investigating
Customers may experience missing tags when listing tags on Container Registry regional endpoints. Pulling images by tag or digest is not impacted. The Container Registry API is not impacted and returns the correct list of tags.
[Network infrastructure] - [DC3] Room 4 4-6 rack 1 - Public switch is unreachable
Started:
investigating
Customers may experience a partial outage of public connectivity on servers attached to the public switch Room 4 4-6 rack 1 in DC3.
[Cockpit] - [fr-par] Traces ingestion and query degraded
Started:
investigating
Customers may experience degraded performance when ingesting or querying traces in Cockpit in the fr-par region
[Managed Inference] - [fr-par] Increase duration of deployment creation time
Started:
investigating
Customers may experience longer deployment creation times on Managed Inference in fr-par
[Serverless Containers] - [nl-ams] Connectivity issues
Started:
monitoring
Update: Connectivity has been partially restored at around 9:30 AM. We are monitoring the situation.
investigating
Starting from 07:30 CET, users may experience connectivity issues or failed requests when accessing their Serverless Containers in the nl-ams region.
This issue is under investigation by our team.
[Generative APIs] - mistral-medium-3.5-128b might be unresponsive
Started:
investigating
Customers may experience unresponsiveness when using the mistral-medium-3.5-128b model due to an instability on an internal component.
WebHosting Elements and WebHosting Dedibox
Started:
investigating
Maintenance for security system update. A downtime of 10 min can be expected during the maintenance
Date/time: July 9th from 16h to 17h
[Managed Datalab] - [fr-par] Spark cluster creation failures
Started:
investigating
Customers may experience failures when creating Spark clusters in the fr-par region due to an issue with an internal dependency.
[BookMyName] - [world] - Timeouts on web interface and API
Started:
investigating
Customers may experience timeouts when accessing the BookMyName web interface and API due to an internal component failure.
[Dedibox VPS] - [fr-par] servers locked in Paris location
Started:
investigating
Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
[Object Storage] - [it-mil-1] Object Storage connectivity issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Since 08/07 15H11 UTC Object storage customers experienced connectivity issues with Object Storage on it-mil-1.
This was a routing issue and a fix was implemented at 08H26 UTC.
Situation is back to normal.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Since 08/07 16H UTC customers may experience connectivity issues with Object Storage on it-mil-1.
investigating
Customers may experience connectivity issues with Object Storage on it-mil-1.
[MSGQ] - [fr-par] Missing IPs quotas on Production organisation
Started:
investigating
Customers may be unable to create new deployments due to a lack of available IP addresses on the MSGQ service in the fr-par region.
[Scaleblocks] - [fr-par] SEDB deployment creation failures
Started:
investigating
Customers may experience failures when creating SEDB deployments due to a certificate-related error on an internal dependency.
[Object Storage] - [it-mil-1] Routing issue causing service unavailability
Started:
investigating
Customers may experience service unavailability on Object Storage in it-mil-1 due to a routing issue.
[BareMetal Provisionner] - [nl-ams] iPXE boot failures
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Servers continue to operate normally. However, customers may experience failures when attempting to reboot servers in rescue mode or perform install, reinstall, clean, and reset operations due to an incompatibility with an internal dependency.
[File Storage] - [fr-par-1] High latencies on File Storage
Started:
investigating
Customers may experience high latencies on File Storage in fr-par-1, we are currently investigating this issue.
[MongoDB] - [fr-par] Unable to restore snapshots on previously restored instances
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
Instances that were restored through snapshots can produce new snapshots, but cannot restore those snapshots.
We are currently investigating this issue.
[Public Gateway] - [nl-ams-1] Unable to create or upgrade new gateways
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing an issue in the ams1 zone affecting the creation and upgrading of Public Gateways. Existing online gateways are not affected. Our engineering team is actively investigating, and we will provide updates as they become available.
[File Storage] - [fr-par-1] High latencies
Started:
monitoring
Customers may experience high latencies on File Storage in fr-par-1 due to an internal component issue. The issue has been identified and resolved. We are monitoring the situation to ensure stability.
investigating
Customers may experience high latencies on File Storage in fr-par-1 due to an internal component issue.
[Billing] - Duplicate email sent for Purchase Orders
Started:
monitoring
The issue has been found and fixed. Duplicate billing emails were sent, especially during the domain direct purchase. Actual charges were processed only once.
investigating
Customers may receive duplicate email notifications for their purchase orders.
[Dedibox VPS] - [fr-par] servers locked in Paris location
Started:
investigating
Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
[Network infrastructure] - [nl-ams] Public switch h6-1219 is unreachable
Started:
investigating
Customers experience a full outage of public connectivity on servers located in Hall 6, rack 6.12.19, ams1.
[Block Storage] - [fr-par-2] High latencies on b_ssd volumes
Started:
monitoring
Customers using b_ssd volume experienced high latencies from 18h25 to 18h30 UTC due to a network issue.
sbs_5k and sbs_15k were NOT impacted.
[Block Storage] - [fr-par-2] High latencies and errors on volumes
Started:
investigating
Customers may experience high latencies and errors on Block Storage volumes in fr-par-2 due to an issue on an internal component.
[Generative APIs] - qwen3.6-35b-a3b model instabilities
Started:
investigating
Customers may experience transient 5xx errors when using the qwen3.6-35b-a3b model due to instabilities on an internal component.
[Dedibox VPS] - VPS connectivity issues in Paris.
Started:
investigating
Customers may experience connectivity issues with their Dedibox VPS instances in the Paris region due to an internal infrastructure issue.
[Cockpit] - [fr-par] Difficulties querying Scaleway Metrics
Started:
investigating
Customers may experience difficulties querying Scaleway Metrics older than 12 hours.
[Cockpit] - [fr-par] Difficulties querying Scaleway Metrics
Started:
investigating
Customers may experience difficulties querying Scaleway Metrics older than 12 hours.
[Key Manager] - [fr-par] Request timeouts due to migration issue
Started:
monitoring
The issue has been fixed at 1:20 pm.
Sorry for the inconvenience caused.
monitoring
Customers may experience request timeouts on the Key Manager service due to a migration issue on an internal component. The issue is currently being monitored and we are working to resolve it as quickly as possible. We apologize for any inconvenience this may cause.
identified
We are continuing to work on a fix for this issue.
identified
Creations and deletions on Key Manager and Secret Manager may fail for some clients. Access to keys and secrets is not impacted. Our team is investigating the issue.
identified
Customers may experience request timeouts on the Key Manager service due to a migration issue on an internal component.
June 2026
[Generative APIs] - BatchAPI is down
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
BatchAPI is currently down due to an issue with an internal component.
[COCKPIT] - [fr-par/pl-waw] - Scaleway Metrics/Logs ingestion down
Started:
monitoring
We applied and monitored today the last fix for high RAM consumption. All seems fine now on Cockpit performances for all regions.
monitoring
Root cause was finally identified yesterday evening, we make an evolution on staging environments and monitored its behavior today. We plan to deploy this fix next monday morning.
Metrics & Logs acquisition are fine since yesterday with a scaling workaround, we keep this solution for the week-end to not impact production on a friday afternoon.
monitoring
Cockpit impacted this night betwen 1am30 and 8am30 with data loss for all Products metrics and logs on FR-PAR & PL-WAW Regions
Root cause : based on last week Cockpit ingestion solution, a high RAM consumption saturated nodes and corrupted replay solution.
Status : Cockpit fixed at 8am30 and fix in development to avoid replay corruption on OOM events
[Container Registry] - [fr-par] Push slowness and errors
Started:
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience slowness and errors when pulling/pushing images to the Container Registry in fr-par. Some pulls/pushes may take up to 30 minutes or fail entirely. This may also cause delays or failures in Serverless Containers and Functions deployments.
[Instance Orchestration] - [fr-par-1] Compute metrics lost on AZ
Started:
investigating
Customers may experience missing compute metrics on Instance Orchestration due to a failure on an internal component.
[Transactional Email] - [fr-par-2] Sending delays due to internal component restart
Started:
investigating
Customers may experience delays in sending transactional emails due to a prolonged restart of an internal component.
[Generative APIs] - [all] gemma4-26b-a4b-it model instabilities
Started:
identified
We are still working on a fix. We will deploy the fix this week and it should resolve this matter.
identified
Customers may experience transient 5xx errors when using the gemma4-26b-a4b-it model due to instabilities on an internal component.
The problem has been identified and we are working on a fix. Retrying the requests after a short delay will succeed.
[AMS1] - Cooling Incident
Started:
identified
Start time : 13h20
Attention IMDC Customer,
IMDC has experienced a Cooling issue specifically, impacting temperature at Amsterdam\AMS-1 with potential impact to customers in AMS-1.D05, AMS-1.D06 and AMS-1.D07. Our team is currently investigating.
If you experience any issues, please open an Incident ticket through the Customer Portal or contact the GNOC to receive further details and automated updates. We apologize for any inconvenience.
Thank you,
[Cockpit] - [nl-ams] [fr-par] Product logs unavailable
Started:
monitoring
The last fixes have been deployed and our infrastructure dimensioned properly on nl-ams.
The situation have improved but we keep monitoring the situation.
identified
The same component that was experiencing issues earlier this week on Cockpit is now experiencing problems across several regions. The fix implemented has not fully resolved the overload at this entry point for logs and metrics.
After the update rolled out yesterday, we are still observing some issues with log and metric ingestion in NL‑AMS & FR-PAR. We are actively working on fixing the problem.
[Cockpit] - [nl-ams] [fr-par] Product logs unavailable
Started:
investigating
The incident primarily affects NL-AMS, while FR-PAR is also experiencing some loss of metrics and logs. PL-WAW is not impacted.
investigating
The same component that was experiencing issues earlier this week on Cockpit is now experiencing problems across several regions. The fix implemented has not fully resolved the overload at this entry point for logs and metrics.
An update is currently being rolled out and should restore data ingestion. Some metrics and logs may have been lost.
[WebHosting Elements] - [fr-par] High load on pf-012 platform
Started:
investigating
Customers may experience degraded performance on their websites and email services hosted on the pf-012 platform due to high load on an internal component.
[GAPI] - [fr-par2] - mistral-small-3.2 errors rate increasing
Started:
monitoring
The situation is back to nominal state, the root cause has been identified and incident responses are back to normal.
identified
Part of our Mistral Small 3.2 infrastructure start becoming un stable with un usual error rates.
[Object Storage] - [fr-par-2] - Thermal shutdown for several storage pods
Started:
investigating
Due to abnormal temperature, some storage nodes are being shutdown to prevent data loss. This will impact acces to some objects with one-zone storage class
[RDB] - [fr-par] Managed Database provisioning delays
Started:
investigating
Customers may experience delays when provisioning new Managed Database instances or performing operations that require infrastructure changes in the fr-par region due to an issue with an internal dependency.
[Cockpit]-[fr-par] - memory pressure on product-frontend
Started:
identified
The issue has been identified and a fix is being implemented.
monitoring
We are continuing to monitor for any further issues.
monitoring
Between 11:50 a.m. and 1:30 p.m., metrics ingestion on FR-PAR was affected due to an operation performed on one of the components to improve its resilience.
Metrics and log data are also affected.
[NATS, Queues, Topics & Events] - [fr-par] Monitoring data missing
Started:
monitoring
Customers may experience missing monitoring data for NATS, Queues, Topics & Events in the fr-par region.
[Dedibox RPN-SAN] - [DC2/DC3] Storage failures on SAN HA pair HDD-18
Started:
monitoring
Situation is now stable, we are closely monitoring situation on both members of HA pair.
monitoring
Customers may experience iSCSI connection failures on Dedibox RPN-SAN HA HDD-18 in DC2/DC3. The issue has been identified and is currently being monitored. We apologize for any inconvenience caused and will provide further updates as soon as possible.
investigating
Customers may iSCSI connections failures on Dedibox RPN-SAN HA HDD-18.
[Kafka] - [fr-par] Control plane partial outage
Started:
investigating
Customers may experience partial outages when managing Kafka resources due to an issue on the control plane.
[Network infrastructure] - [DC5][PAR-2] Public network issue
Started:
monitoring
During routine maintenance, a new configuration was deployed to our backbone routers managing traffic for fr-par-2. An unforeseen configuration conflict resulted in a total loss of public connectivity (blackholing) for all Elastic Metal servers.
The configuration was pushed at 08:42 UTC for both IPv4 and IPv6. IPv4 was rollback at 09:20 and IPv6 was rollback at 09:45, restoring all connectivity.
monitoring
The fix has been deployed. Services are up and running. We are monitoring the situation and we will provide more information.
identified
The root cause has been found. A fix is being deployed.
investigating
Customers may experience a partial outage of public network connectivity on Elastic Metal servers in PAR2 (DC5).
[PAR, AMS, WAW] - Boot issue after installing an elastic metal
Started:
investigating
The issue is not limited to PAR2; it affects all regions on various operating systems.
We are still investigating.
investigating
Customers may be experiencing boot issues after installing / rebooting their Elastic Metal server on PAR2.
We are currently investigating.
[DC5] - Switch unreachable in rack B61
Started:
investigating
Customers may experience connectivity issues with servers in rack B61 due to an unreachable switch in the network infrastructure.
[Generative APIs] - [fr-par] mistral-medium-3.5-128b instabilities
Started:
investigating
Customers may experience instabilities when using the mistral-medium-3.5-128b model in the Generative APIs service in the fr-par region.
[Generative APIs] - [fr-par] mistral-medium-3.5-128b instabilities
Started:
identified
We are still working on a fix for this issue.
identified
We are working on a fix. Instabilities may still appear when using mistral-medium-3.5-128b model. But overall the service remain usable.
investigating
Customers may experience instabilities when using the mistral-medium-3.5-128b model in the Generative APIs service in the fr-par region.
[VPS] - [fr-par-1] Connectivity issues due to networking issue
Started:
investigating
Customers may experience connectivity issues on their VPS instances due to a networking issue on an internal component in the fr-par-1 region.
P3- [CKPT] - [global] - Grafana instances are experiencing errors
Started:
monitoring
A fix have been deployed and we are monitoring the situation.
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers are experiencing errors when using Grafana.
[Generative APIs] - [fr-par] mistral-medium-3.5-128b instabilities
Started:
investigating
Customers may experience instabilities when using the mistral-medium-3.5-128b model in the fr-par region.
[Generative APIs] - [fr-par] Dedicated deployment creation failures
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers may experience failures when creating dedicated deployments on the Generative APIs product in the fr-par region. The issue has been identified and our teams are working on a resolution.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience failures when creating dedicated deployments on the Generative APIs product in the fr-par region.
[CKPT] - [fr-par] - SCW logs dropped for some clients on Serverless Compute Products
Started:
investigating
We are continuing to investigate this issue.
investigating
A small subset of Scaleway Product logs/metrics might be unavailable on fr-par on small time-range
Yesterday : 9:20 - 11h30 CEST
Today : 17:20 - ongoing CEST
[VPC] - Connectivity Issue - Access to New Resources Impacted
Started:
monitoring
We have resolved a certificate configuration issue that caused a communication outage between two of our internal components.
All affected services are now fully restored and operating normally.
Our team is actively monitoring the situation and implementing permanent changes to improve stability and prevent this specific issue from recurring.
The incident was resolved at 10:47 UTC.
identified
Some users may experience connectivity issues when accessing newly created resources in VPC. The incident started at 08:50 UTC. The problem has been identified, and we are actively working to resolve it.
[IPAM] - [it-mil] Edges unable to query IPAM
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
Customers may experience connectivity issues with IPAM service in the Milan region due to an internal dependency.
[Registry] - [fr-par] Slowness and push issues
Started:
monitoring
We scaled the infrastructure and added more observability to tackle this recurring performance issue.
We'll monitor the situation closely.
identified
Customers may experience issues when pushing to Container Registry.
[Registry] - [FR-PAR] Slowness and push issues
Started:
identified
We are continuing to work on a fix for this issue.
identified
Customers may experience issues when pushing to Container Registry
[Generative APIs] - [fr-par] New batches are stuck in validating
Started:
identified
Customers may experience delays when creating new batches in Generative APIs due to an internal dependency issue.
IAM managed application "scw-managed-genapi-batch" used within the batch system have been re created.
Customers using S3 bucket policies may need to update their policy to take in account the new ApplicationID.
The ApplicationId can be found after a first batch validation error
identified
The issue has been identified and a fix is being implemented.
investigating
Customers may experience delays when creating new batches in Generative APIs due to an internal dependency issue.
[Transactional Email] - Global Issue on domain record validation
Started:
investigating
Customers may experience issues registering or validating domains on Transactional Email due to a validation error on an internal component.
[Network infrastructure] - [nl-ams] A Dedibox Router has rebooted in Room H6 Rack 6.12
Started:
investigating
Some customers may have experienced network connectivity issues in
AMS1 Room H6
Rack 6.12.17
6.12.29
6.12.60
6.12.67
and 6.12.71 to 6.12.75
We are investigating to know the root cause linked to this reboot.
[Kapsule & Kosmos] - [WORLD] Loss of public connectivity on isolated nodes
Started:
investigating
Customers may experience loss of public connectivity on Kapsule and Kosmos due to loss of default route on fully isolated nodes.
Running netplan apply on the node or triggering a reboot fixes the issue.
We are currently investigating the issue.
[Account API] - [global] Cannot Set Organization Country
Started:
investigating
Customers cannot set an organization address during account creation or for existing accounts due to an empty country selection dropdown.
[Account API] - [global] Cannot Perform Identity Verification (KYC)
Started:
identified
We are continuing to work on a fix for this issue.
identified
Users cannot perform an identity verification on the console, preventing obtaining quota increase. The following error message appears when trying to perform a KYC: `Failed to connect to identity verification provider. Try again or contact Support.`
[Dedibox] - [AMS1] Switch rebooted in Room H6 Rack 6.12
Started:
investigating
The issue has now been resolved. All relevant teams are investigating the incident to determine the root cause and prevent similar issues in the future.
investigating
We are continuing to investigate this issue.
investigating
Some customers may have experienced network connectivity issues in
AMS1 Room H6
Rack 6.12.17
6.12.29
6.12.60
6.12.67
and 6.12.71 to 6.12.75
due to a unexpected network switch reboot.
[WEBHOSTING CLASSIC] [fr-par] Authentication issues on email and databases
Started:
investigating
Following a defect on one of our switch, our authentication servers are currently unavailable. This impact the mail and databases access. Our engineers are currently investigating.
[WebHosting Elements] - [fr-par] Customer websites not accessible on pf-014.whm.fr-par.scw.cloud
Started:
investigating
Customers may experience connectivity issues on their websites hosted on pf-014.whm.fr-par.scw.cloud due to an internal dependency malfunction.
[Queues, Topics & Events] - [fr-par] High load on service
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
Customers may experience high load on Queues, Topics & Events in fr-par due to an internal component. We are currrently investigating this issue.
[Account API] - [global] Unable to create corporate accounts
Started:
investigating
Customers are unable to create corporate accounts through the Account API. we are currently investigating this issue.
[Managed Inference] - [fr-par] Deployments CRUD operations instabilities
Started:
investigating
Customers may experience failing CRUD operations on deployments for Generative APIs in fr-par due to instabilities on an internal component. Active deployments are unaffected unless updated.
[MongoDB] - [fr-par] Connectivity issues on public endpoints
Started:
investigating
Customers may experience connectivity issues on MongoDB public endpoints due to a flap on an internal component.
[Dedibox RPN] - [fr-par] Partial loss of connectivity between Paris and Amsterdam
Started:
identified
We are continuing to work on a fix for this issue.
identified
Customers may experience network congestion between Paris and Amsterdam due to a partial loss of redundancy on the RPN network.
[Generative APIs] - Instabilities on model qwen3.5-397b-a17b
Started:
investigating
Customers may experience instabilities when using the model qwen3.5-397b-a17b.
[Block Storage] - [fr-par-1] High latencies on volumes
Started:
monitoring
The issue has been identified and mitigated. We are monitoring the situation to ensure a full recovery.
investigating
Customers may experience high latencies on Block Storage volumes in fr-par-1 due to increased background operations on the underlying storage system.
[Dedibox dedicated servers] - Installation Rocky 9 broken
Started:
investigating
Customers may experience installation failures when attempting to install Rocky Linux 9 on Dedibox dedicated servers due to an error in the storage module.
[MRS][NETWORK] PoP Interlink Router Unavailability & Peering-Router Reboot
Started:
investigating
We will be performing an urgent maintenance on one of our core routers located in Marseille Interxion 2 Routers.
The maintenance will take place 04/06/2026 between 12:00 to 13:00 CET time
Downtime expected to 15 minutes
Interlink Traffic going through Interxion MRS2 will be temporarily stopped due to Interlink-Router being unavailable the time of the maintenance. We'll stop sending & advertising routes between the AZs and the Interlink Routers. BGP Sessions with customers will still be up.
...
[Container Registry] - [fr-par] Slow operations and timeouts
Started:
investigating
We are continuing to investigate this issue.
investigating
Customers may experience slow operations or timeouts when using the Container Registry in the fr-par region.
[PAYMENT] - [All] - issue with AMEX card payment
Started:
monitoring
The incident is now mitigated, and we are actively monitoring the situation.
Failed AMEX payments have been retried and are processing successfully.
New orders and renewals can now be processed using AMEX as normal.
identified
We have identified the issue and are currently working on a fix.
investigating
We have noticed that payments with AMEX card are not successful.
Our engineers are investigating.
[Cockpit] - [fr-par] Grafana access issues
Started:
investigating
Customers may experience slow response times or connection errors when accessing Grafana.
May 2026
[Generative APIs] - [fr-par] Performance issues on mistral-small-3.2-24b-instruct-2506
Started:
monitoring
Customers may experience performance issues and errors when using the mistral-small-3.2-24b-instruct-2506 model due to a load increase on an internal component.
[Generative APIs] - [fr-par] Stability issues on gemma-4-26b-a4b-it
Started:
monitoring
Customers may experience performance issues and errors when using the gemma-4-26b-a4b-it model due to a load increase on an internal component.
[Generative APIs] - [fr-par] Stability issues on gemma-4-26b-a4b-it
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
The situation is now stable, we remain vigilant on the matter.
investigating
Customers may experience performance issues and errors when using the gemma-4-26b-a4b-it model due to a load increase on an internal component.
[Generative APIs] - [fr-par] Performance issues on mistral-small-3.2-24b-instruct-2506
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers may experience performance issues and errors when using the mistral-small-3.2-24b-instruct-2506 model due to a load increase on an internal component.
[SUPPORT] [ELEMENTS] - Error 500 when creating or viewing a ticket
Started:
investigating
We have received reports of a 500 error occurring when creating or opening a ticket, making these actions impossible.
[BLKS] - [PAR3-DC4]-Elevated error rates for Block Storage in the fr-par-3 zone
Started:
investigating
We are investigating performance degradation affecting Block Storage volumes in fr-par-3.
Connectivity issues may result in intermittent request failures.
[Serverless Containers] - [fr-par] Instabilities in one cluster
Started:
monitoring
Everything has returned to normal for the impacted services.
We'll let the status in monitoring for the night to ensure everything is fine.
investigating
We are experiencing instability again. We are investigating.
monitoring
Everything has returned to normal for the impacted containers.
We are continuing to monitor the situation to ensure everything is fine.
investigating
Customers may experience instabilities when using Serverless Containers in the fr-par region.
[Data Warehouse] - [fr-par-1] Issues creating new data warehouses
Started:
investigating
Customers may experience issues creating new data warehouses in fr-par-1 due to a partial outage on an internal component.
Our engineers are currently working on the situation.
[Cockpit] - [world] Unable to disable Alertmanager
Started:
investigating
Customers are unable to disable their Alertmanager configuration in Cockpit.
[Instance Orchestration] - it-mil-1 - Instances API unavailability
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Due to an internal dependency issue, customers will experience unavailability of the Instances API in the it-mil-1 region
[EM Labs] - [fr-par-2] RV-1 server boot loop issue
Started:
monitoring
The issue has been fixed. Servers are no longer stuck in a boot loop state.
We are still monitoring the situation and ensuring that our fix will work long‑term.
investigating
Since Friday, after the DC5 operator room electrical incident.
EM-RV1 seems to be stuck in a boot loop, unable to boot successfully from the network.
In the meantime, do not reboot your system
Also, you will not be able to create new EM-RV1 server and booting them
[Serverless Containers] - [fr-par] Instability on one cluster
Started:
monitoring
Everything has returned to normal for the impacted cluster.
We are continuing to monitor the situation to ensure everything is fine.
investigating
Customers may experience instability on one of our six Serverless Containers clusters in the fr-par region.
[Data Warehouse] - [fr-par] - API not reachable
Started:
investigating
Customers may experience connectivity issues with the Data Warehouse API in the fr-par region due to an internal dependency.
[Cockpit] - [fr-par] Latencies on query/ingestion on external logs
Started:
investigating
Customers may experience latencies on query and ingestion of external logs in the fr-par region due to an internal dependency issue.
[Serverless Functions] - [fr-par] - Can't create Functions SQS/NATS triggers on fr-par
Started:
investigating
Customers are unable to create new SQS/NATS triggers for Serverless Functions in the fr-par region. Serverless Containers are unaffected.
FR-PAR-2 connectivity loss
Started:
monitoring
Datacenter teams are now confident the batteries were involved in the initial incident, they will attempt to switch back to main power at 14:30 CEST.
monitoring
Batteries replacement has been completed on all 4 electrical paths.
Removed batteries are under tests and investigations to confirm their involvement in the initial incident.
No more action on production expected for now.
We are still on power generators for the time being.
monitoring
Batteries replacement is ongoing, 1 of the 4 electrical paths has been done (no impact).
Datacenter teams will proceed with the next paths.
monitoring
The datacenter provider has planned an intervention on Saturday at 10:30 CEST to replace batteries on the electrical paths that had issues today.
This operation will be done live and should have no impact.
Once replaced, old batteries will be inspected and tested to confirm they were the cause of the incident.
Power will be kept on generators during this operation and after until the root cause is fully confirmed
monitoring
Updated status for impacted products:
- Object Storage: Everything back to normal
- Serveless containers and functions: Everything is back to normal.
- File: some instances may encounter troubles with their File Storage, we invite customers to restart their instances/nodes if affected
As the failover malfunction has not been diagnosed at this time, our datacenter manager will keep the affected elements under a generator.
monitoring
Updated status for impacted products:
- Object Storage: still some latency issues and timeout on connecting some buckets
- Serveless containers and functions: Everything is back to normal. Situation recovered and stable since 02:40 PM
- File Storage: some instances may encounter troubles with their File Storage, we invite customers to restart their instances/nodes if affected
monitoring
Updated status for impacted products:
- Kapsule: everything back to normal
- Databases: everything back to normal
- Object Storage: still some latency issues and timeout on connecting some buckets
- Serveless containers and functions: might face connection timeout issues when contacting their applications
- File Storage: some instances may encounter troubles with their File Storage, we invite customers to restart their instances/nodes if affected
monitoring
Clarification: only network rooms are running on power generators, with enough fuel for a few days
monitoring
Updated status for impacted products:
- Instances: everything back to normal
- Kapsule: same status
- Databases: same status
- Object Storage: same status
- Serveless containers and functions: might face connection timeout issues when contacting their applications
identified
As the power failure root cause is not yet understood (datacenter is investigating with its providers), we encourage you to shift workload on alternatives regions/AZ if possible.
identified
Datacenter informs us that we are running on power generators for now until the root cause is identified
monitoring
Teams are working on the recovery. Here is the status of impacted products:
- Instances: you may encounter issues with l_ssd/block snapshots or volumes
- Kapsule: Control planes are reachable and in nominal state, you may need to verify that your controllers reconnected properly on the apiservers. You may have experienced node replacement due to the autoheal or autoscaling process, this may delay volume re-attachments.
- Databases: snapshots may be blocked, some failovers have been starte...
monitoring
Datacenter hosting FR-PAR-2 availability zone occured a complete power failure in operator rooms during a planned datacenter maintenance.
Both operator rooms (network connectivity) were powerless for a few minutes leading to a complete isolation of the availability zone during the issue. We are investigating with the datacenter provider to understand the root cause.”
monitoring
Most services recovered and our teams are mobilized to recover the rest on fr-par-2. Root cause is a power issue in datacenter.
Other service on par1 & par3 were impacted during the service transition.
investigating
The issue is impacting multiple products on FR-PAR.
investigating
We are continuing to investigate this issue and searching for the root cause.
investigating
We are currently experiencing connection and network issues in the FR‑PAR region, affecting all FR‑PAR availability zones on Scaleway as well as DC5 on Dedibox.
Kafka cluster not reachable - Connection to Kafka clusters fails.
Started:
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating on that incident.
[API Gateway] - [world] APIs instabilities
Started:
investigating
Customers may experience Network issues contacting our APIs. We are currently investigating this issue.
[Apple Silicon] - [fr-par-1] Increased delivery & installation time for Apple Silicon machines
Started:
investigating
Customers may experience issues caused by a PostgreSQL LISTEN/NOTIFY bug in fr-par-1.
Asahi and DevOS configuration/installation workflows on Mac-Mini servers are currently unable to complete & will result in retry. This may cause machine to temporarily end up in error state or installation to take longer than usual. We are working to restablish the service as fast as possible.
[Identity and Access Management] - [world] API unavailable
Started:
monitoring
From 10:55AM CET to 11:01AM CET, an incident occured on the IAM service. Impacts include:
-All management actions on Groups, Policies, Applications, API keys ans Users were impossible
-Some console users may have been automatically logged out
-Login on console was unavailable
-Some products with direct dependencies on IAM were partly unavailable on some limited control plane endpoints, mostly on Create endpoints: SSH keys, Kubernetes, MongoDB, Serverless products, Block Storage, Edge Service...
investigating
Customers may experience API errors when interacting with Identity and Access Management due to an internal dependency issue.
Impact from 10.55 am to 11.01 am
Generative API instabilities
Started:
investigating
Customers may encounter 403 or 500 errors when querying the service. The root cause has been identified, and we're working on a fix.
[KUBE] - [it-mil] - creating/upgrade cluster issue
Started:
investigating
Due to an internal dependency, all upgrades and new cluster creations on IT-Mil are currently blocked. Our team is actively working on a solution.
[Instance Orchestration] - [fr-par-2] No public IPv4 available
Started:
investigating
We are currently unable to assigne IPv4 adresses in the Paris (fr-par-2) region. This may affect the creation of new instances requiring a public IPv4 address
[WebHosting Elements] - [fr-par] Platform connectivity issues
Started:
investigating
Customers may experience connectivity issues on the WebHosting platform pf-1005.
Our teams are working to resolve the issue.
[OBJS] - [nl-AMS] Object Storage availability issues on AMS
Started:
monitoring
The issue on the second server have been fixed.
The major impact started from 10h37 UTC to 11h53 UTC with roughly 1% of AMS requests resulting in errors.
The team is now monitoring the situation.
investigating
Due to 2 servers of the same Object Storage cluster being down in 2 different AZ, access to data stored on that cluster can return 500 errors.
Our team is on it.
[Cockpit] - [nl-ams/pl-waw] Elevated error rates on metrics and logs
Started:
investigating
Customers may experience elevated error rates on metrics and logs in Cockpit on the nl-ams and pl-waw regions.
[DRPN] - [DC5 room 1 rack D13 blocks K and L] - RPN switch down
Started:
investigating
Customers may experience RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 block K and L due to an unreachable RPN switch.
Public connectivity is not affected.
[Dedibox RPN] - [DC5 room 1 rack D13 block F] - RPN switch down
Started:
investigating
Customers may experience RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 block K and L due to an unreachable RPN switch.
Public connectivity is not affected.
[Redis] - [fr-par, nl-ams, pl-war] Failing provisioning and workflows
Started:
identified
Customers may experience failing workflows on Redis such as provisioning new instances
[DDBX] - [world] - Order/renewal validation is broken
Started:
investigating
Customers may experience issues when validating VPS, webhostings and domains orders.
Issue is currently being investigated.
Updates will be shared as soon as we have additional details.
[Managed Inference] - [fr-par] Dedicated Deployments unavailability
Started:
identified
Customers are unable to create new Dedicated Deployments in the Managed Inference service.
[Serverless SQL DB] - [fr-par] DB/API unavailable
Started:
investigating
Customers may experience unavailability on Serverless SQL DB in the fr-par region.
[LBAS] - [PAR1] - Private Networks issue on many LBs
Started:
investigating
Data Warehouse experiencing issues creating new deployments
investigating
The following services are impacted by this incident :
- Kapsule Control Plane API for new clusters and some existing cluster unreachable
- LBs are experiencing configuration latencies, which impacts Kapsule node scaling
investigating
We are currently observing connectivity issues with Load Balancers caused by a partial outage on an internal dependency in the fr-par-1 region.
[WBHE] - Dedibox to Element migrations are failing
Started:
investigating
Due to ongoing incident on BookMyName, our migration flow is failing due to nameservers unavailability.
We will relaunch the migration once the BMN incident is resolved.
[API Gateway] - [pl-waw] Connectivity issues
Started:
investigating
Customers may experience connectivity issues with their APIs in the pl-waw region.
[Domain Names] All BookMyName services unavailable
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine. L'ensemble des clients concernés a été contacté individuellement.
Le service est pleinement rétabli depuis hier à 22h00 (CET). Vous pouvez désormais administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires restent temporairement indisponibles ; nous prévoyons leur réactivation progressive dans les prochaine...
monitoring
Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine.
Le service sera pleinement rétabli dans la soirée. Vous pourrez alors administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires resteront temporairement indisponibles.
Compte tenu du rétablissement effectif du service ce jour, les renouvellements automatiques seront assurés sans interruption. Par conséquent, et...
investigating
À ce stade, nous confirmons que les noms de domaine enregistrés auprès de Bookmyname ne présentent aucun risque identifié.
Les modifications intervenues sur les informations de contact associées ont été entièrement rétablies dans leur configuration initiale.
À ce stade de nos investigations, nous ne sommes pas en mesure de vous informer d’une date de reprise du service.
Compte tenu des délais nécessaires à l’analyse, et à titre exceptionnel et gracieux, nous procéderons...
investigating
At 08:55 CEST on May 5th, we detected an unusual activity on the BookMyName Information System.
Customers may have seen a modification of their contact information related to their domain names.
Due to that we have decided to shutdown all public access to BookMyname the time for us to perform the investigation.
From our first round of investigation we have not seen any zone modification or domain transfer out.
We will keep you updated on any progress we will make on the investigation.
...
investigating
We are continuing to investigate this issue.
investigating
All BookMyName services are unavailable, and we are currently investigating the root cause. Domain management on Scaleway and Dedibox are also impacted.
[API Gateway] - [it-mil-1] DNS resolving issues
Started:
identified
Customers may experience issues resulting using our APIs in the it-mil-1 region.
[AGWX] - [it-mil-1] - DNS resolving issues
Started:
investigating
Customers may experience DNS resolving issues resulting in service unavailability on API Gateway in the it-mil-1 region.
[Billing] - [fr-par/global] April to May cutoff delay
Started:
identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time
investigating
We are currently investigating this issue.
identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time
identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
[Billing] - [fr-par/global] April to May cutoff delay
Started:
investigating
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
[EDGE SERVICES] - Edge Services is currently unavailable from the outside
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The engineers on our Edge Services team are still investigating the situation.
investigating
Our Edge Services are currently unavailable; our engineers are already investigating the issue.
We will update this status as soon as we have more information.
[INSTANCE] - [ALL REGION] Instance creation failure from console
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
A fix has been implemented and we are monitoring the results
investigating
Due to an internal issue, it is currently not possible to create new instances across all regions from the console.
However, you can create them using the Scaleway CLI available here: https://cli.scaleway.com/instance/
April 2026
[Block Storage] - [fr-par-1] Snapshot API call timeouts
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers may experience issues with Block Storage snapshot operations in the FR-PAR-1 region. Our engineering team has identified the root cause and is working on a solution to restore normal operations. We will provide further updates as soon as the issue is resolved. Thank you for your patience.
investigating
Some RDB instances in the FR‑PAR‑1 region are currently stuck in the "snapshotting" state. Our engineering team is actively working to release the affected instances and restore normal snapshot operations.
We will provide further updates as soon as the issue is resolved. Thank you for your patience
[Object Storage] - [it-mil] S3 frontal requests failures
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade. The team is rolbacking this change.
The issue started at 09:05 UTC and ended at 09:41 UTC
identified
Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade.
The team is rollbacking this change.
[E-mail Gateway] - [World] - Delays sending emails to ProtonMail
Started:
investigating
The emails that are sent to ProtonMail (including the emails sent to a custom domain associated to ProtonMail) are processed very slowly.
[Network infrastructure] - DC5 - RPN Switch reboot in rack DC5/S1/C57
Started:
monitoring
Dedibox customers in rack DC5/S1/C57 may experienced network connectivity issues on the rpn network due to a switch reboot.
[Serverless Functions] - [fr-par/nl-ams/pl-waw] DNS resolution failures for all functions
Started:
investigating
After investigation, this also affects functions created on new namespaces on fr-par.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience DNS resolution failures for their Serverless Functions in the nl-ams and pl-waw regions, due to an error that happened during the scheduled maintenance: https://status.scaleway.com/incidents/qhh06fhhn47r.
Errors for clients might look like: "lookup [...] on 10.32.15.25:53: read udp 100.96.xx.xx:xx->10.32.15.25:53: i/o timeout".
We have identified the root cause. Sorry about any inconvenience.
[BareMetal API] IPMI calls timeout issue
Started:
investigating
Customers may experience timeouts when performing IPMI calls, including stop, start, and reboot actions, on BareMetal servers.
[DC5] Private switch issue in room 1 rack c57 unreachable
Started:
investigating
We have detected a switch down in room 1 rack c57 in DC5
Servers in that rack currently have no private network access and are unreachable.
27.04.2026 10h00 UTC
The issue has been forwarded to our team for resolution.
[Network infrastructure] - DC2 - Public switch in S301/D19 is unreachable
Started:
investigating
Customers may experience a partial outage on public connectivity for servers located in this rack.
We are currently investigating this issue.
[Network infrastructure] - DC5 - rpn switch s1-c57-3.rpn.dc5 is unreachable
Started:
investigating
Since 8:50am CET, customers may experience network connectivity issues on servers attached to the rpn switch s1-c57-3.rpn.dc5 in DC5.
We are currently investigating this issue.
[REGX] - [fr-par] - timeout for some requests
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
Due to a database issue, some requests to the registry API did timeout
[Object Storage] - [fr-par] Timeouts on object uploads
Started:
monitoring
We have implemented corrective measures. Performance should return to normal. We have planned further actions to resolve the issue long-term.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience timeouts when uploading objects to Object Storage in the fr-par region due to an issue with an internal component.
[DC2] Public switch issue in DC2; room 205; H8
Started:
investigating
We have detected a switch down in DC2; room 205; H8
Servers in that rack currently have no public network access and are unreachable.
21.04.y2026 21.30 UTC
The issue has been forwarded to our team for resolution.
[KUBE] - [fr-par/nl-ams/pl-waw] - unable to provision new nodes
Started:
identified
Due to an internal error, we're unable to provision new nodes.
[SUPPORT] - We are currently experiencing some issues with our phone system
Started:
identified
We are currently experiencing some issues with our phone system.
We will post an update here as soon as we have additional information.
[PAYM] - [all] - Issues adding cards via Stripe
Started:
investigating
The issue has been fixed.
If you are still encountering an issue with Stripe payment, it is related to your bank. Please contact them to unlock the situation and allow the payment to go through Stripe. Or add another payment method.
investigating
We are currently investigating an issue affecting some card operations processed through Stripe. This may impact both the addition of new cards and, potentially, some payments requiring Stripe authentication.
[Cockpit] - [fr-par] Elevated 5xx errors on logs ingestion
Started:
investigating
Customers may experience elevated 5xx errors on logs ingestion in fr-par.
[Instances] - it-mil-1 - api-metadata in unreachable
Started:
investigating
Due to an ongoing issue with an internal API service, Cloud-init may fail to load the Scaleway datasource, which means Instances may end up in an unconfigured state. We have identified the culprit and are actively working on a resolution.
[Network infrastructure] - [DC2] Room 108 Rack A7 network issue
Started:
investigating
Customers may experience network connectivity issues on Room 108 Rack A7 in DC2 due to a configuration error on an internal component.
[BLOCK STORAGE] - [fr-par] - High latencies on part of infrastructure
Started:
monitoring
All side effects have been managed. We continue to monitor the situation.
investigating
Block Storage issue is now corrected.
We are still working on managing possible impacts on other products.
investigating
We are currently experiencing increased latencies on one of our clusters in the PAR-1 region, since 13:20 UTC.
This situation may also impact other services relying on this infrastructure: Mongo DB, Postgresql DB, MySQL DB, Serverless, Data Warehouse, Cockpit, ServerlessDB.
Our teams are actively working on.
The situation has slightly improved since the beginning of the mitigation actions, and additional measures will be implemented shortly to further reduce the impact.
[Data Warehouse] - fr-par - New S3 API keys not working
Started:
investigating
Customers may experience access issues with newly generated S3 API keys due to insufficient bucket permissions. We are currently investigating the root cause.
[Instance Orchestration] - [pl-waw] Instance orchestrations APIs may encounter failures
Started:
monitoring
The issue has been identified and resolved, and we are monitoring the situation to ensure stability.
identified
Customers may experience issues with Instance Orchestration APIs due to an internal component failure during routine deployments.
We are working on restoring the APIs as soon as possible.
[Dedibackup] - DC3 - 500 errors on Dedibackup
Started:
identified
Some customers may experience 500 errors when trying to connect to Dedibackup in fr-par-1.
investigating
Some customers may experience 500 errors when trying to connect to Dedibackup in DC3.
[Container Registry] - [nl-ams]- High error rate on registry API
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Customers may experience a high error rate on the Container Registry API.
[DC5] Public switch issue in DC5 Room 1 1 Rack D39
Started:
identified
The Switch is currently down and is being replaced.
investigating
We have detected that public switches were down in DC5 Room 1 1 Rack D39.
Servers in that rack currently have no network access and are unreachable, RPN network is still reachable.
[DDBX]-Installation broken for windows 2019/2022
Started:
investigating
An incident is currently occurring on the Windows systems :
- Windows 2019 Hyper-V
- Windows 2019 Standard
- Windows 2019 Datacenter
- Windows 2022 Standard
- Windows 2022 Datacenter
We are currently investigating this issue.
[PAYMENT] - Payment result handling issue
Started:
investigating
Some customers paying by card may experience a display issue where the invoice shows "unpaid" even though it has been paid.
We apologize for any inconvenience this may cause.
[Cockpit] - SMTP alert manager mail is broken
Started:
investigating
The SMTP communication with TEM is currently disrupted due to a key rotation issue. This may affect the delivery of alert emails.
March 2026
[Webmail] [fr-par] Webmail unavailable on pf-012
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Webmail is not accessible for hostings on pf-012.whm.fr-par.scw.cloud
[RPN-SAN] - [DC2/DC3] SAN cluster RAID disk failure
Started:
identified
The RAID is currently being rebuilt. An operation to recover the service is underway. The service should be back tomorrow if everything goes smoothly.
investigating
We are continuing to investigate this issue.
investigating
Between 23:45 and 01:30 on sunday, 4 disks failed on our SAN Cluster server, compromising the RAID configuration.
We are attempting to recover data using a spare server.
[WebHosting Elements] - [fr-par-2] IPV6 not working on pf-012.whm.fr-par.scw.cloud
Started:
identified
IPV6 connectivity is currently unavailable. This may affect services relying on IPV6 addresses on the platform pf-012.whm.fr-par.scw.cloud.
[WebHosting Elements] - [fr-par-2] IPV6 not working on pf-012.whm.fr-par.scw.cloud
Started:
identified
IPV6 connectivity is currently unavailable on the platform pf-012.whm.fr-par.scw.cloud. This may affect services relying on IPV6 addresses. We have identified the cause and are working on a resolution.
investigating
IPV6 connectivity is currently unavailable. This may affect services relying on IPV6 addresses.
[Data Warehouse] - [fr-par] New deployment blocked
Started:
investigating
The new deployment is currently blocked. This may affect the start of new deployments.
[Audit Trail] - [fr-par] - API Partial Outage
Started:
investigating
The issue has been mitigated, and we are investigating its root cause.
investigating
We are currently experiencing a partial outage affecting the Audit Trail API in the fr-par region. This may impact your ability to access or use the Audit Trail service. Customers may see 503 responses on some requests to the audit trail API, but no events are being lost.
[MongoDB] - [fr-par-1] Connectivity Loss on Public Endpoint
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Customers are experiencing connectivity issues through public endpoints. The public endpoint IPs are not pointing to the new nodes.
[AUDT] - [pl-waw] - NATS stream not responsive
Started:
investigating
Events in PL-WAW are not being displayed in Audit Trail since 9:53 GMT+1. Those events are not lost because we have a backup solution that stores the events in case of incidents like this.
We are actively working on fixing the issue.
[Generative APIs] - [fr-par] Increased response times for Qwen-3-235B-A22-Instruct
Started:
investigating
Qwen-3-235B-A22-Instruct is currently experiencing increased response times. We are investigating the situation.
[Network infrastructure] - fr-par-2 - Public switch rebooted
Started:
investigating
At 21h35 UTC+1, a public switch in fr-par-2 rebooted, causing all attached servers to lose public connectivity until the switch came back online at 21h46 UTC+1.
[OBJS] - [world] - Failures on ranged request on SSE enabled objects
Started:
identified
A fix for fr-par and pl-waw region have been deployed, next regions will follow soon
identified
Ranged GetObject requests on SSE-(C/ONE) objects might fail, no impact on user data, a fix has been found and will be deployed shortly.
[MongoDB] - FR-PAR - DNS resolution failure
Started:
investigating
We are currently experiencing an issue with DNS resolution for entries related to the Private Network, which is affecting MongoDB SRV record lookups. This is preventing some customers from connecting to their MongoDB instances when using Private Network endpoints. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We sincerely apologise for the inconvenience and will share updates as soon as more information becomes available.
[Serverless Containers] - [fr-par] - mandatory operation to prepare for new v1 API (2/2)
Started:
investigating
On April 1st (between 8 AM and 5 PM UTC), we will perform a mandatory operation in the fr-par region to prepare for the upcoming v1 API (coming soon).
This operation will be carried out in two maintenance windows:
- April 1, 2026
- April 8–9, 2026
Over the course of these three days, changes will be applied to all Serverless Containers namespaces in the fr-par region.
While this operation is seamless most of the time, users may observe the following behaviors:
- Namespaces wil...
[Serverless Containers] - [fr-par] - mandatory operation to prepare for new v1 API (1/2)
Started:
investigating
On April 1st (between 8 AM and 5 PM UTC), we will perform a mandatory operation in the fr-par region to prepare for the upcoming v1 API (coming soon).
This operation will be carried out in two maintenance windows:
- April 1, 2026
- April 8–9, 2026
Over the course of these three days, changes will be applied to all Serverless Containers namespaces in the fr-par region.
While this operation is seamless most of the time, users may observe the following behaviors:
- Namespaces wil...
[Cockpit] - [nl-ams] - errors on query for Scaleway Logs Datasources
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some querier pods are not restarting after Kubernetes upgrade, causing errors when querying Scaleway Logs Datasources. This may impact the ability to view and analyze logs.
[Dedibox dedicated servers] - fr-par-1 DC3 - Room 4-6 Rack A08 PUB switch is down
Started:
investigating
Issue is taking longer than expected.
We are still on the bridge with local technicians to bring back up the switch and it's associate services
investigating
We are currently experiencing a Public network issue in rack DC3 Room 4-6 Rack A08. This is causing a loss of internet traffic for connected dedicated servers.
Network Switch is in an incorrect state, we have asked our local technicians to replace it.
investigating
We are currently experiencing a Public network issue in rack DC3 Room 4-6 Rack A08. This is causing a loss of internet traffic for connected dedicated servers. We are investigating the root cause with our local technicians.
[Account API] - fr-par-1 Users can't receive login email
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Users are currently unable to receive login emails due to a technical issue affecting the Account API in the fr-par-1 region.
[Managed Opensearch] - [fr-par-1] - Create-deployment workflows failure
Started:
investigating
Some create-deployment workflows are failing. This may impact your ability to create new deployments. We are currently investigating the issue.
[Cockpit] - [fr-par-1] High error rate
Started:
investigating
We are continuing to investigate this issue.
investigating
Numerous workloads are not ready, causing high error rates in the Cockpit service.
[Object Storage] - [World] - Download issues with AWS CLI
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The error has been identified and we are deploying a fix to correct it.
investigating
Some clients may experience issues when attempting to download objects with a starting range > 0.
The 'GetObject' command is not affected.
[Cockpit] - [world] Sync grafana datasources are broken
Started:
investigating
The regional API in Milan became unreachable from Paris, preventing Grafana data sources from being listed. This may impact your ability to manage and visualise your monitoring data.
[Payment] - Double payment for SEPA
Started:
investigating
Our payment service provider has made double payments for some clients. We are working with them to cancel the duplicate payments.
[DC3] - Public switch down room 46 - D2
Started:
monitoring
The switch has been replaced but still under monitoring by our team.
investigating
Since 02:02AM, the public switch is down in DC3 in room 46 - D2. This may impact the connectivity of some services.
[Instance Orchestration] - [fr-par] API Not available
Started:
identified
We have identified the likely culprit and applied a mitigation patch. We are closely monitoring the situation.
investigating
The Instance Orchestration API is currently not available in the fr-par region. This may affect your ability to manage your instances.
[Generative APIs] - Partial Outage on gpt-oss-120b and mistral-small-3.2-24b-instruct-2506 models
Started:
investigating
We are currently experiencing a partial outage affecting the gpt-oss-120b and mistral-small-3.2-24b-instruct-2506 models. This may result in failures when attempting to use these models.
Our team already works to resolve this issues.
[Edge Services] - Partial Outage on GET requests when content is fetched from origins
Started:
monitoring
Edge Services is experiencing a partial outage, causing truncated HTTP content on GET requests when the content is fetched from the origin. This issue is consecutive to a software upgrade on our stack. A rollback has been performed and we are monitoring the situation.
identified
Edge Services is randomly serving truncated HTTP content on GET requests, when the content is fetched from the origin. This behavior is consecutive to a software upgrade on our stack. A rollback is planned today.
[OBJS] - [PAR] - Lifecycle Job Execution
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Since 03/03/26, daily Lifecycle jobs have failed to execute for some buckets.
Status: Root cause identified; fix ready for deployment.
Action: Once deployed, jobs will run immediately to clear the backlog.
[Elastic Metal] - [fr-par-2] - EM-RV Unable to order
Started:
investigating
Our Elastic Metal servers EM-RV are currently unavailable for rental due to being stuck in a cleaning state. Existing instances are unaffected.
February 2026
[API Gateway] - [pl-waw] Region disconnected from api.scaleway.com
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
This disconnection was caused by one of our transit provider misbehaving, we are removing this transit from the network paths until they have explained and stabilized their network
investigating
The API Gateway service in the pl-waw region is currently experiencing connectivity issues with api.scaleway.com. This may impact the ability to manage and access certain services through the API.
[Transactional Email] - Low IP reputation with Microsoft servers
Started:
identified
We are noticing an increase in issues with Microsoft, with the message: "temporarily rate limited due to IP reputation."
Our team is already taking action to mitigate the issue, but you may notice some delays and retries when sending to Outlook, MSN, or Hotmail.
Microsoft has acknowledged the issue and is currently investigating on their side.
[Cockpit] - Resource usage issue
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have identified an issue on resource usage ingestion.
The monthly ressource usage may be slightly inaccurate due to a delay in 24/02/2026 data processing.
November 2025
[WEBHOSTING] SMTP/51.159.208.135 blacklisted on Microsoft/Outlook from classic webhosting service
Started:
identified
Our service is currently experiencing disruption due to blacklisting by Microsoft.
We are actively working with Microsoft to resolve this issue as soon as possible.