Scope and ATLAS Exit unavailable for some customers
View the provider incident record →Current answer
Riege Software experienced a critical incident: Scope and ATLAS Exit unavailable for some customers. ServiceAlert observed recovery on Aug 27, 2026.
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Incident Lifecycle
Affected Components
Scope
🇩🇪 Germany
Incident Timeline
Monitoring
We have identified a successful remediation and are currently rolling it out. The affected services are recovering and becoming available again. Our team continues to monitor the environment closely to confirm a full restoration of service.
Aug 27, 2026 at 3:39 PM UTC
Identified
Despite our tremendous efforts, we have unfortunately not yet been able to identify a breakthrough or sustainable solution to the issue. Please be assured that we continue to work on this with the highest priority and full commitment. We have already mobilized all available resources, including our international experts and support teams, to leverage every possible avenue toward resolving the problem. We remain fully focused on finding a solution as quickly as possible and will continue to pr...
Aug 27, 2026 at 3:14 PM UTC
Identified
The mitigation measures implemented have not resolved the issue as expected. Our engineers are continuing to work on additional remediation actions and will provide further updates as they become available.
Aug 27, 2026 at 2:32 PM UTC
Identified
We are still actively working to resolve the issue. Additional mitigation efforts remain underway, and we will share more information as it becomes available.
Aug 27, 2026 at 1:55 PM UTC
Identified
We have identified additional options to address the issue and are currently implementing them in parallel. We will continue to monitor progress closely and provide further updates as they become available.
Aug 27, 2026 at 1:12 PM UTC
Identified
Unfortunately, the mitigation measures implemented recently have not resolved the issue as intended. Our engineers are currently evaluating additional options and working to identify the most effective path to restoration.
Aug 27, 2026 at 12:43 PM UTC
Identified
A proper mitigation for the issue has been found and is currently being applied.
Aug 27, 2026 at 11:42 AM UTC
Identified
We are continuing to work on a fix for this issue.
Aug 27, 2026 at 11:11 AM UTC
Identified
Mitigation efforts are ongoing. Our engineers are taking a cautious and methodical approach to minimize any risk to other production systems and maintain overall service stability.
Aug 27, 2026 at 11:08 AM UTC
Identified
Our datacenter supplier has identified details about the underlying issue and is working on rolling back to a working state.
Aug 27, 2026 at 10:27 AM UTC
Identified
We are working with our datacenter supplier on solving the underlying issue.
Aug 27, 2026 at 10:04 AM UTC
Identified
We identified the underlying issue with one of our datacenters and are working on a mitigation
Aug 27, 2026 at 9:42 AM UTC
Investigating
We are currently investigating an unscheduled downtime of several Scope servers.
Aug 27, 2026 at 9:09 AM UTC
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