Looking for an update now? Check the current status, or follow Retool for future changes.
81%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have not seen the same query latency issues since the fix was applied. We’re continuing to monitor closely and will share another update if anything changes.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Additional changes have been deployed as part of a more permanent fix, alongside the temporary fix already in place. We'll monitor through tomorrow morning's peak traffic to confirm their impact and will share another update then.
investigating
This morning we again saw high query latency. We were able to mitigate it temporarily, and our investigation into the root cause is ongoing. We'll share another update as we learn more.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.
investigating
We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.
monitoring
Some changes have been deployed, and we are monitoring the results
investigating
Some users may see improved query latency, but we are continuing to investigate.
investigating
Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.
Elevated Latency on Query Execution (Retool Cloud)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're investigating an issue causing some users to experience errors when connecting to Retool's MCP server. Some connections may fail. We're working on a fix and will provide updates as we have them.
A fix has been implemented for the issue causing intermittent "Session not found" connection failures on the Retool MCP server. We are currently monitoring the results to confirm full resolution.
If you were running into this error, please retry to create a new session.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Front-end assets from retool-edge.com failing to load for some customers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are no longer receiving new reports of users being affected. We will continue to monitor this incident over the next 24 hours before marking it as resolved.
monitoring
We are seeing reports of some users returning to normal operation. We are continuing to work with ISPs to remove the block on retool-edge.com and will keep you posted on our progress. If you are still experiencing issues, the workaround below remains available.
identified
TALOS has reclassified our domain. We have escalated directly to affected ISPs to have the block fully lifted and are actively working toward a resolution. We will provide another update once full resolution is confirmed.
identified
Comcast Business SecurityEdge customers may find that the workaround mentioned does not work, and neither does allowlisting the retool-edge.com domain. In these cases, disabling SecurityEdge has been successful.
If you are still experiencing issues after trying the DNS workaround, we recommend reaching out to your IT team to check whether retool-edge.com has been added to a block list at the device profile or network level. Some filtering policies may be blocking the domain regardless of you...
identified
While we work on removing the ISP blocks, here is a workaround.
You can temporarily resolve this by switching to a trusted public DNS resolver such as 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google).
Mac:
1. System Settings → Network → select your connection → Details
2. Click the DNS tab
3. Add 1.1.1.1 or another trusted DNS resolver
4. Click OK
Windows 11:
1. Settings → Network & Internet → select your connection (WiFi or Ethernet)
2. Scroll down to DNS server assignment → click Edi...
identified
We've identified the issue is due to certain ISPs blocking the retool-edge.com domain. Confirmed ISPs are Comcast Business and Optimum (Altice USA / Cabelvision).
We are actively working to remove the block.
investigating
We are investigating errors for some users preventing Retool Apps from loading due to errors with retool-edge.com
April 2026
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We've deployed another attempted fix and are monitoring the results.
investigating
We are still investigating this issue.
monitoring
We've deployed a fix and are monitoring the results.
identified
We've identified the issue and a fix is being prepared
investigating
We are still investigating this issue.
investigating
We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the potential root cause of this issue and are implementing a fix
investigating
We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
March 2026
[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.
Intermittent App Navigation Issues on Cloud
minorSource not attested
Last archived state: resolved
View archived record details
identified
Unfortunately this issue has not been fully resolved as previously indicated, and we are continuing to work on a fix. We apologise for the continued disruption.
Intermittent App Navigation Issues on Cloud
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause and are working on a fix.
investigating
We are currently investigating reports of intermittent navigation issues affecting some Cloud users. Users may experience apps failing to load or the browser reverting to a previous app when navigating between apps. We are actively investigating this issue. We apologize for any inconvenience.
