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81%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have not seen the same query latency issues since the fix was applied. We’re continuing to monitor closely and will share another update if anything changes.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Additional changes have been deployed as part of a more permanent fix, alongside the temporary fix already in place. We'll monitor through tomorrow morning's peak traffic to confirm their impact and will share another update then.
investigating
This morning we again saw high query latency. We were able to mitigate it temporarily, and our investigation into the root cause is ongoing. We'll share another update as we learn more.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.
investigating
We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.
monitoring
Some changes have been deployed, and we are monitoring the results
investigating
Some users may see improved query latency, but we are continuing to investigate.
investigating
Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.
Elevated Latency on Query Execution (Retool Cloud)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're investigating an issue causing some users to experience errors when connecting to Retool's MCP server. Some connections may fail. We're working on a fix and will provide updates as we have them.
A fix has been implemented for the issue causing intermittent "Session not found" connection failures on the Retool MCP server. We are currently monitoring the results to confirm full resolution.
If you were running into this error, please retry to create a new session.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Branches auto-deleting after creation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We've identified the issue and are preparing a fix
Retool Mobile apps cannot be opened in the in-browser preview
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports that Retool Mobile apps fail to load when opened in a web browser (the in-browser "View"/user-mode preview and the editor preview button). Editing mobile apps and running them in the native iOS/Android Retool Mobile apps are unaffected.
May 2026
Sign-in issues on Retool Mobile
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results
If you are unable to log into Retool Mobile, you will have to do the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
monitoring
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results
If you are unable to log into Retool Mobile, you will have to do the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
identified
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are working on a permanent fix. As we work on shipping that fix, please try the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
investigating
We're investigating reports of customers experiencing sign-in issues on the Retool Mobile app for iOS and Android.
Affected users may be returned to the sign-in screen after authenticating, or be unable to complete sign-in.
Elevated 504 Errors Impacting Cloud Users
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
Some Retool pages returning "Page not found" errors on load
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are reopening our investigation of this issue after continued reports.
Some Retool pages returning "Page not found" errors on load
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating reports that some Retool pages are returning a "Page not found".
Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Issue with MotherDuck Resources
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're investigating an issue with our MotherDuck integration for Cloud orgs
Motherduck Resource disabled for investigation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating issues with the Motherduck resource and are disabling it as the investigation is ongoing.
Workflows with custom npm libraries failing to install
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed to Retool Cloud. Self-hosted customers should upgrade to 3.300.28-stable or 3.334.12-stable, which has the fix. We are monitoring to confirm full resolution.
identified
We are investigating an issue where workflows using custom npm libraries are failing to execute. This affects both Retool Cloud and self-hosted customers.
A fix has been identified and is currently being deployed to Cloud. Self-hosted patch releases are in progress.
