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81%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have not seen the same query latency issues since the fix was applied. We’re continuing to monitor closely and will share another update if anything changes.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Additional changes have been deployed as part of a more permanent fix, alongside the temporary fix already in place. We'll monitor through tomorrow morning's peak traffic to confirm their impact and will share another update then.
investigating
This morning we again saw high query latency. We were able to mitigate it temporarily, and our investigation into the root cause is ongoing. We'll share another update as we learn more.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.
investigating
We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.
monitoring
Some changes have been deployed, and we are monitoring the results
investigating
Some users may see improved query latency, but we are continuing to investigate.
investigating
Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.
Elevated Latency on Query Execution (Retool Cloud)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're investigating an issue causing some users to experience errors when connecting to Retool's MCP server. Some connections may fail. We're working on a fix and will provide updates as we have them.
A fix has been implemented for the issue causing intermittent "Session not found" connection failures on the Retool MCP server. We are currently monitoring the results to confirm full resolution.
If you were running into this error, please retry to create a new session.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
React App Builder Sandbox Installs May Fail to Install Dependencies
majorSource not attested
Last archived state: resolved
View archived record details
New app builderSelf Hosted On-Premise
monitoring
Images with the fix are out:
4.0.12-stable
4.43.0-edge
Our minimum release age for React app builder dependencies is 5 days, so this incident will self-resolve for any self-hosted deployments that don't upgrade on August 24th, by 7am PST. All currently affected self-hosted versions:
stable: 4.0.0 - 4.0.11
edge: 4.1, 4.9, 4.16, 4.19, 4.23, 4.27, 4.31, 4.35, 4.40
identified
This issue affects Retool version 4.0.0+ (stable and edge), specifically for 1) newly-created React apps, 2) new publishes of existing React apps, and 3) cold starts of sandboxes when editing existing React apps.
Existing published apps that do not get published after August 19th are unaffected.
Self-hosted customers can update to 4.43.0-edge to get an immediate fix. A patch to our stable release channel is coming soon.
identified
This issue no longer affects the React App Builder on Retool Cloud.
We have identified the issue for self-hosted, and are working on releasing images with a fix
investigating
Retool's app builder may fail to install and connect to a sandbox due to downstream dependency issues. This affects both Cloud and Self-Hosted Retool instances.
Source Control Degradation due to Github Outage
minorSource not attested
Last archived state: resolved
View archived record details
Source Control
monitoring
An upstream incident with Github (https://www.githubstatus.com/incidents/zkxwbgr0cnmx) is causing issues with source control in Retool.
Github has deployed a fix and we are monitoring.
Errors calling resources with Per-User authentication in Apps built wi the New App Editor
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Errors saving changes in React apps
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results
investigating
We are investigating reports of customers being unable to save or publish changes in React apps, with an error about system dependencies. We will share an update as soon as we know more.
July 2026
Workflows Stuck in Pending State
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
The fix has been deployed, and we're monitoring the results. Workflows are still degraded but recovering.
identified
We've identified the issue and are working on a fix.
investigating
We are investigating an issue with Retool Workflows being stuck in a pending state. There is also an uptick in 429 rate limit responses for start triggers
Some queries failing when using configuration variables
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
retool-email unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating the disabling of retool-email.com domain due to spam. Note that this does not impact official retool emails like user invites and password resets.
New App Builder: publishing may be blocked
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're investigating an issue affecting Apps built in the new AI app builder. Affected users may see an empty Data tab ("This app does not contain any functions") and be unable to publish, with an error that backend functions are unapproved or "not visible in the Data tab."
Elevated Timeout failures in Retool Workflows
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're investigating an issue where some Retool Cloud Workflows are intermittently failing with timeout errors.
[Cloud] Resource Query Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where queries are experiencing higher latency.
