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Retool Outage History

Uptime record, past incidents, and downtime history for Retool.

Checking current status...
74.7% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 68% 25 8
April 2026 66.7% 30 10
March 2026 87.1% 31 4
February 2026 80% 5 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Some Retool pages returning "Page not found" errors on load
minor

Started: May 20, 2:17 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 20, 4:13 PM
investigating
We are reopening our investigation of this issue after continued reports.
May 20, 2:17 PM
Some Retool pages returning "Page not found" errors on load
minor

Started: May 19, 3:11 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 19, 5:03 PM
investigating
We are investigating reports that some Retool pages are returning a "Page not found".
May 19, 3:11 PM
Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal
minor

Started: May 12, 1:14 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 12, 2:06 PM
investigating
We are currently investigating this issue.
May 12, 1:14 PM
Issue with MotherDuck Resources
minor

Started: May 11, 11:50 PM

investigating
We're investigating an issue with our MotherDuck integration for Cloud orgs
May 11, 11:50 PM
Motherduck Resource disabled for investigation
major

Started: May 8, 7:06 PM

investigating
We are currently investigating issues with the Motherduck resource and are disabling it as the investigation is ongoing.
May 8, 7:06 PM
Workflows with custom npm libraries failing to install
minor

Started: May 8, 5:03 PM

monitoring
A fix has been deployed to Retool Cloud. Self-hosted customers should upgrade to 3.300.28-stable or 3.334.12-stable, which has the fix. We are monitoring to confirm full resolution.
May 8, 6:15 PM
identified
We are investigating an issue where workflows using custom npm libraries are failing to execute. This affects both Retool Cloud and self-hosted customers. A fix has been identified and is currently being deployed to Cloud. Self-hosted patch releases are in progress.
May 8, 5:03 PM
Front-end assets from retool-edge.com failing to load for some customers
major

Started: May 5, 11:59 PM

monitoring
We are no longer receiving new reports of users being affected. We will continue to monitor this incident over the next 24 hours before marking it as resolved.
May 8, 12:26 AM
monitoring
We are seeing reports of some users returning to normal operation. We are continuing to work with ISPs to remove the block on retool-edge.com and will keep you posted on our progress. If you are still experiencing issues, the workaround below remains available.
May 7, 6:47 PM
identified
TALOS has reclassified our domain. We have escalated directly to affected ISPs to have the block fully lifted and are actively working toward a resolution. We will provide another update once full resolution is confirmed.
May 6, 8:51 PM
identified
Comcast Business SecurityEdge customers may find that the workaround mentioned does not work, and neither does allowlisting the retool-edge.com domain. In these cases, disabling SecurityEdge has been successful. If you are still experiencing issues after trying the DNS workaround, we recommend reaching out to your IT team to check whether retool-edge.com has been added to a block list at the device profile or network level. Some filtering policies may be blocking the domain regardless of you...
May 6, 4:23 PM
identified
While we work on removing the ISP blocks, here is a workaround. You can temporarily resolve this by switching to a trusted public DNS resolver such as 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google). Mac: 1. System Settings → Network → select your connection → Details 2. Click the DNS tab 3. Add 1.1.1.1 or another trusted DNS resolver 4. Click OK Windows 11: 1. Settings → Network & Internet → select your connection (WiFi or Ethernet) 2. Scroll down to DNS server assignment → click Edi...
May 6, 1:52 AM
identified
We've identified the issue is due to certain ISPs blocking the retool-edge.com domain. Confirmed ISPs are Comcast Business and Optimum (Altice USA / Cabelvision). We are actively working to remove the block.
May 6, 12:41 AM
investigating
We are investigating errors for some users preventing Retool Apps from loading due to errors with retool-edge.com
May 5, 11:59 PM
April 2026
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
minor

Started: Apr 21, 5:16 PM

monitoring
We are continuing to monitor for any further issues.
Apr 25, 12:09 AM
monitoring
We've deployed another attempted fix and are monitoring the results.
Apr 24, 2:36 AM
investigating
We are still investigating this issue.
Apr 23, 5:00 PM
monitoring
We've deployed a fix and are monitoring the results.
Apr 22, 10:01 PM
identified
We've identified the issue and a fix is being prepared
Apr 22, 5:31 PM
investigating
We are still investigating this issue.
Apr 21, 11:39 PM
investigating
We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
Apr 21, 5:16 PM
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
minor

Started: Apr 17, 2:19 PM

monitoring
The issue has been resolved.
Apr 18, 3:35 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 17, 6:24 PM
identified
The issue has been identified and a fix is being implemented.
Apr 17, 5:58 PM
investigating
We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
Apr 17, 2:19 PM
[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing
major

Started: Apr 16, 3:49 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 16, 5:36 PM
identified
We have identified the potential root cause of this issue and are implementing a fix
Apr 16, 5:01 PM
investigating
We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
Apr 16, 3:49 PM
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
major

Started: Apr 16, 3:31 PM

investigating
We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
Apr 16, 3:31 PM
March 2026
[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains
minor

Started: Mar 25, 1:54 PM

identified
The issue has been identified and a fix is being implemented.
Mar 25, 5:05 PM
investigating
We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.
Mar 25, 1:54 PM
Intermittent App Navigation Issues on Cloud
minor

Started: Mar 17, 5:36 PM

identified
Unfortunately this issue has not been fully resolved as previously indicated, and we are continuing to work on a fix. We apologise for the continued disruption.
Mar 17, 5:36 PM
Intermittent App Navigation Issues on Cloud
minor

Started: Mar 17, 3:20 PM

identified
We have identified the root cause and are working on a fix.
Mar 17, 4:04 PM
investigating
We are currently investigating reports of intermittent navigation issues affecting some Cloud users. Users may experience apps failing to load or the browser reverting to a previous app when navigating between apps. We are actively investigating this issue. We apologize for any inconvenience.
Mar 17, 3:20 PM
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