Retool Outage History
Daily status observations, past incidents, and reported issue history for Retool.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 84% | 25 | 4 |
| July 2026 | 54.8% | 31 | 14 |
| June 2026 | 66.7% | 30 | 10 |
| May 2026 | 0% | 5 | 5 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
React App Builder Sandbox Installs May Fail to Install Dependencies
Started:
New app builder
Self Hosted On-Premise
monitoring
Images with the fix are out:
4.0.12-stable
4.43.0-edge
Our minimum release age for React app builder dependencies is 5 days, so this incident will self-resolve for any self-hosted deployments that don't upgrade on August 24th, by 7am PST. All currently affected self-hosted versions:
stable: 4.0.0 - 4.0.11
edge: 4.1, 4.9, 4.16, 4.19, 4.23, 4.27, 4.31, 4.35, 4.40
identified
This issue affects Retool version 4.0.0+ (stable and edge), specifically for 1) newly-created React apps, 2) new publishes of existing React apps, and 3) cold starts of sandboxes when editing existing React apps.
Existing published apps that do not get published after August 19th are unaffected.
Self-hosted customers can update to 4.43.0-edge to get an immediate fix. A patch to our stable release channel is coming soon.
identified
This issue no longer affects the React App Builder on Retool Cloud.
We have identified the issue for self-hosted, and are working on releasing images with a fix
investigating
Retool's app builder may fail to install and connect to a sandbox due to downstream dependency issues. This affects both Cloud and Self-Hosted Retool instances.
Source Control Degradation due to Github Outage
Started:
Source Control
monitoring
An upstream incident with Github (https://www.githubstatus.com/incidents/zkxwbgr0cnmx) is causing issues with source control in Retool.
Github has deployed a fix and we are monitoring.
Errors calling resources with Per-User authentication in Apps built wi the New App Editor
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Errors saving changes in React apps
Started:
monitoring
A fix has been implemented, and we are monitoring the results
investigating
We are investigating reports of customers being unable to save or publish changes in React apps, with an error about system dependencies. We will share an update as soon as we know more.
July 2026
Workflows Stuck in Pending State
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
The fix has been deployed, and we're monitoring the results. Workflows are still degraded but recovering.
identified
We've identified the issue and are working on a fix.
investigating
We are investigating an issue with Retool Workflows being stuck in a pending state. There is also an uptick in 429 rate limit responses for start triggers
Some queries failing when using configuration variables
Started:
monitoring
A fix has been implemented and we are monitoring the results.
retool-email unavailable
Started:
investigating
We are investigating the disabling of retool-email.com domain due to spam. Note that this does not impact official retool emails like user invites and password resets.
New App Builder: publishing may be blocked
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're investigating an issue affecting Apps built in the new AI app builder. Affected users may see an empty Data tab ("This app does not contain any functions") and be unable to publish, with an error that backend functions are unapproved or "not visible in the Data tab."
Elevated Timeout failures in Retool Workflows
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're investigating an issue where some Retool Cloud Workflows are intermittently failing with timeout errors.
[Cloud] Resource Query Latency
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where queries are experiencing higher latency.
June 2026
Branches auto-deleting after creation
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We've identified the issue and are preparing a fix
Retool Mobile apps cannot be opened in the in-browser preview
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports that Retool Mobile apps fail to load when opened in a web browser (the in-browser "View"/user-mode preview and the editor preview button). Editing mobile apps and running them in the native iOS/Android Retool Mobile apps are unaffected.
May 2026
Sign-in issues on Retool Mobile
Started:
monitoring
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results
If you are unable to log into Retool Mobile, you will have to do the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
monitoring
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results
If you are unable to log into Retool Mobile, you will have to do the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
identified
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are working on a permanent fix. As we work on shipping that fix, please try the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
investigating
We're investigating reports of customers experiencing sign-in issues on the Retool Mobile app for iOS and Android.
Affected users may be returned to the sign-in screen after authenticating, or be unable to complete sign-in.
Elevated 504 Errors Impacting Cloud Users
Started:
monitoring
A fix has been implemented and we are monitoring the results.
Some Retool pages returning "Page not found" errors on load
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are reopening our investigation of this issue after continued reports.
Some Retool pages returning "Page not found" errors on load
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating reports that some Retool pages are returning a "Page not found".
Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Issue with MotherDuck Resources
Started:
investigating
We're investigating an issue with our MotherDuck integration for Cloud orgs
Motherduck Resource disabled for investigation
Started:
investigating
We are currently investigating issues with the Motherduck resource and are disabling it as the investigation is ongoing.
Workflows with custom npm libraries failing to install
Started:
monitoring
A fix has been deployed to Retool Cloud. Self-hosted customers should upgrade to 3.300.28-stable or 3.334.12-stable, which has the fix. We are monitoring to confirm full resolution.
identified
We are investigating an issue where workflows using custom npm libraries are failing to execute. This affects both Retool Cloud and self-hosted customers.
A fix has been identified and is currently being deployed to Cloud. Self-hosted patch releases are in progress.
Front-end assets from retool-edge.com failing to load for some customers
Started:
monitoring
We are no longer receiving new reports of users being affected. We will continue to monitor this incident over the next 24 hours before marking it as resolved.
monitoring
We are seeing reports of some users returning to normal operation. We are continuing to work with ISPs to remove the block on retool-edge.com and will keep you posted on our progress. If you are still experiencing issues, the workaround below remains available.
identified
TALOS has reclassified our domain. We have escalated directly to affected ISPs to have the block fully lifted and are actively working toward a resolution. We will provide another update once full resolution is confirmed.
identified
Comcast Business SecurityEdge customers may find that the workaround mentioned does not work, and neither does allowlisting the retool-edge.com domain. In these cases, disabling SecurityEdge has been successful.
If you are still experiencing issues after trying the DNS workaround, we recommend reaching out to your IT team to check whether retool-edge.com has been added to a block list at the device profile or network level. Some filtering policies may be blocking the domain regardless of you...
identified
While we work on removing the ISP blocks, here is a workaround.
You can temporarily resolve this by switching to a trusted public DNS resolver such as 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google).
Mac:
1. System Settings → Network → select your connection → Details
2. Click the DNS tab
3. Add 1.1.1.1 or another trusted DNS resolver
4. Click OK
Windows 11:
1. Settings → Network & Internet → select your connection (WiFi or Ethernet)
2. Scroll down to DNS server assignment → click Edi...
identified
We've identified the issue is due to certain ISPs blocking the retool-edge.com domain. Confirmed ISPs are Comcast Business and Optimum (Altice USA / Cabelvision).
We are actively working to remove the block.
investigating
We are investigating errors for some users preventing Retool Apps from loading due to errors with retool-edge.com
April 2026
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
We've deployed another attempted fix and are monitoring the results.
investigating
We are still investigating this issue.
monitoring
We've deployed a fix and are monitoring the results.
identified
We've identified the issue and a fix is being prepared
investigating
We are still investigating this issue.
investigating
We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
Started:
monitoring
The issue has been resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the potential root cause of this issue and are implementing a fix
investigating
We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
Started:
investigating
We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
March 2026
[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.
Intermittent App Navigation Issues on Cloud
Started:
identified
Unfortunately this issue has not been fully resolved as previously indicated, and we are continuing to work on a fix. We apologise for the continued disruption.
Intermittent App Navigation Issues on Cloud
Started:
identified
We have identified the root cause and are working on a fix.
investigating
We are currently investigating reports of intermittent navigation issues affecting some Cloud users. Users may experience apps failing to load or the browser reverting to a previous app when navigating between apps. We are actively investigating this issue. We apologize for any inconvenience.