Redox Outage History
Uptime record, past incidents, and downtime history for Redox.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 93.3% | 15 | 1 |
| July 2026 | 96.8% | 31 | 1 |
| June 2026 | 90% | 30 | 3 |
| May 2026 | 100% | 15 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Documents are not returned in Carequality DocumentGet requests
Started: Jul 9, 4:59 PM
monitoring
A fix has been implemented for and document requests are now working as expected. We're actively monitoring the situation to ensure continued successes. If you had failed DocumentGet queries for Carequality you can re-query and you will now get responses.
If you have any additional questions, please contact support@redoxengine.com
Jul 9, 5:32 PM
investigating
At approximately 11:43am CT, Redox became aware of an issue with DocumentGet requests sent outbound to other organizations on the Carequality network.
What this means: DocumentGet requests to retrieve documents from other organizations on the Carequality network might not return the document to the initiator.
What we're doing: We are currently investigating and will provide updates as they become available.
Please contact us at support@redoxengine.com if you have questions.
Jul 9, 4:59 PM
June 2026
Delayed Dashboard message/transmission logs
Started: Jun 22, 4:02 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 22, 6:50 PM
identified
We have identified the cause for the log visibility issues and are actively working on a fix. We are seeing the number of messages with delays decrease. We will update the status of this incident when said fix has been deployed.
Jun 22, 5:59 PM
investigating
We are continuing to investigate this issue.
Jun 22, 4:27 PM
investigating
The visibility of RedoxEngine message/transmission logs in the dashboard have fallen behind starting at 10:15 AM Central. Our team is currently investigating the cause and working on a solution.
Overall message traffic is unaffected.
If you have any additional questions, please notify us at support@redoxengine.com.
Jun 22, 4:02 PM
May 2026
Issue with outgoing VPN traffic
Started: May 6, 10:20 PM
monitoring
A fix has been implemented and we are monitoring the results. VPN message traffic is resuming as normal.
May 6, 10:55 PM
identified
The issue has been identified and a fix is being implemented.
May 6, 10:38 PM
investigating
At approximately 4:45pm CT, Redox became aware of an issue impacting VPN tunnels. Impacted tunnels will see errors in attempts to deliver messages to destinations.
What this means: you may experience a delay before receiving traffic from Redox. We are actively looking into this issue and will have a fix available as soon as possible.
If you are concerned that your logs have been impacted or have any additional questions, please reach out to support@redoxengine.com.
May 6, 10:20 PM
April 2026
Increased rate of errors for Carequality queries
Started: Apr 13, 4:12 PM
investigating
We are aware of an issue with organizations querying the Redox Gateway over the Carequality network. Queries may receive an increased rate of HTTP 500 responses. All traffic not related to Carequality is unaffected.
If you have further questions regarding this issue, please reach out to support@redoxengine.com
Apr 13, 4:12 PM