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96.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and visibility for the logs in the backlog is returning. We are actively monitoring the situation and ensuring that all affected logs are visible again.
identified
We have pushed a fix that will make new logs visible, however logs received between approximately 5:45PM and 8:40AM will still not be viewable. The backlogs of logs will continue to process through the queue while it catches up.
identified
We have identified the cause for the log visibility issues and are actively working on a fix. We will update the status of this incident when the fix has been deployed.
investigating
We are aware of an issue where logs are not visible in the dashboard.
While logs are still processing properly, the dashboard is not displaying them as expected.
If you have questions about specific logs or your connection and whether it has been affected, please contact us at support@redoxengine.com
Unexpected API and Dashboard Outage - 3rd party service outage
We applied a fix at 2:23pm Central and processing appears to be operating as normal. We are still seeing delays in log visibility. We will continue to monitor to verify that the issues are fully resolved with our 3rd party vendor.
investigating
Our automated monitoring tools detected a major outage affecting the API and main site/dashboard at 1:34pm Central. Our team is currently investigating the cause and working on a solution.
Please work with your teams to implement downtime procedures.
If you have any additional questions, please notify us at support@redoxengine.com.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Documents are not returned in Carequality DocumentGet requests
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for and document requests are now working as expected. We're actively monitoring the situation to ensure continued successes. If you had failed DocumentGet queries for Carequality you can re-query and you will now get responses.
If you have any additional questions, please contact support@redoxengine.com
investigating
At approximately 11:43am CT, Redox became aware of an issue with DocumentGet requests sent outbound to other organizations on the Carequality network.
What this means: DocumentGet requests to retrieve documents from other organizations on the Carequality network might not return the document to the initiator.
What we're doing: We are currently investigating and will provide updates as they become available.
Please contact us at support@redoxengine.com if you have questions.
June 2026
Delayed Dashboard message/transmission logs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the cause for the log visibility issues and are actively working on a fix. We are seeing the number of messages with delays decrease. We will update the status of this incident when said fix has been deployed.
investigating
We are continuing to investigate this issue.
investigating
The visibility of RedoxEngine message/transmission logs in the dashboard have fallen behind starting at 10:15 AM Central. Our team is currently investigating the cause and working on a solution.
Overall message traffic is unaffected.
If you have any additional questions, please notify us at support@redoxengine.com.
May 2026
Issue with outgoing VPN traffic
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. VPN message traffic is resuming as normal.
identified
The issue has been identified and a fix is being implemented.
investigating
At approximately 4:45pm CT, Redox became aware of an issue impacting VPN tunnels. Impacted tunnels will see errors in attempts to deliver messages to destinations.
What this means: you may experience a delay before receiving traffic from Redox. We are actively looking into this issue and will have a fix available as soon as possible.
If you are concerned that your logs have been impacted or have any additional questions, please reach out to support@redoxengine.com.
April 2026
Increased rate of errors for Carequality queries
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue with organizations querying the Redox Gateway over the Carequality network. Queries may receive an increased rate of HTTP 500 responses. All traffic not related to Carequality is unaffected.
If you have further questions regarding this issue, please reach out to support@redoxengine.com
