Unexpected API and Dashboard Outage - 3rd party service outage
View the provider incident record →Current answer
Redox experienced a minor incident: Unexpected API and Dashboard Outage - 3rd party service outage. ServiceAlert observed recovery on Sep 8, 2026.
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Incident Lifecycle
Affected Components
Traffic Processing
Logs (view/search)
Dashboard Tools
Incident Timeline
Monitoring
We applied a fix at 2:23pm Central and processing appears to be operating as normal. We are still seeing delays in log visibility. We will continue to monitor to verify that the issues are fully resolved with our 3rd party vendor.
Sep 8, 2026 at 7:25 PM UTC
Investigating
Our automated monitoring tools detected a major outage affecting the API and main site/dashboard at 1:34pm Central. Our team is currently investigating the cause and working on a solution.
Please work with your teams to implement downtime procedures.
If you have any additional questions, please notify us at support@redoxengine.com.
Please work with your teams to implement downtime procedures.
If you have any additional questions, please notify us at support@redoxengine.com.
Sep 8, 2026 at 6:59 PM UTC
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