Current answer
Redox experienced a minor incident: Log visibility is delayed. ServiceAlert observed recovery on Sep 9, 2026.
Looking for an update now? Check the current status, or follow Redox for future changes.
Incident Lifecycle
Affected Components
Logs (view/search)
Incident Timeline
Monitoring
A fix has been implemented and visibility for the logs in the backlog is returning. We are actively monitoring the situation and ensuring that all affected logs are visible again.
Sep 9, 2026 at 2:38 PM UTC
Identified
We have pushed a fix that will make new logs visible, however logs received between approximately 5:45PM and 8:40AM will still not be viewable. The backlogs of logs will continue to process through the queue while it catches up.
Sep 9, 2026 at 1:51 PM UTC
Identified
We have identified the cause for the log visibility issues and are actively working on a fix. We will update the status of this incident when the fix has been deployed.
Sep 9, 2026 at 1:21 PM UTC
Investigating
We are aware of an issue where logs are not visible in the dashboard.
While logs are still processing properly, the dashboard is not displaying them as expected.
If you have questions about specific logs or your connection and whether it has been affected, please contact us at support@redoxengine.com
While logs are still processing properly, the dashboard is not displaying them as expected.
If you have questions about specific logs or your connection and whether it has been affected, please contact us at support@redoxengine.com
Sep 9, 2026 at 12:54 PM UTC
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