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89.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We identified the issue and implemented a fix. We are continuing to monitor this until we see full recovery.
investigating
We implemented a fix and are seeing a trend to recovery. We are continuing to monitor the issue.
investigating
We are continuing to work on resolving this issue. If you need to reach out to our support team, you can email us at support@rechargepayments.com.
investigating
We are currently investigating degraded systems. Our engineers are working on identifying issues.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Upcoming Charge Notification Delay
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.
monitoring
Our team has resolved the root cause of this issue. We are now reviewing potential impact.
identified
We are investigating an issue that caused delays with Upcoming Charge Notifications. Our team has identified the issue and continue to work on remediation.
July 2026
Merchant Admin Access Degraded
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing issues with accessing the merchant portal and are currently investigating
June 2026
Delayed analytics data
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the source of the delay and a resolution is in progress.
investigating
Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.
April 2026
Third party provider webhook issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue.
monitoring
One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.
Merchant Admin Access Degraded
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with accessing the merchant portal.
Analytics daily refresh failed impacting data exports.
minorSource not attested
Last archived state: resolved
View archived record details
identified
Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.
