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62%of 50 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are currently investigating login issues with the Customer Success Hub in the FedRAMP environment. FedRAMP users, please navigate to https://support-portal.gov1.qualtrics.com/?Q_Language=EN to login.
We identified an issue with email deliverability for Microsoft inboxes. Email distributions may take longer than usual to reach recipients who use Microsoft services.
We have introduced a workaround that is expected to prevent Salesforce workflow connections from failing 30 days after credential creation or refresh. Based on our testing, this issue should no longer impact Qualtrics to Salesforce connections going forward. We are continuing to monitor the situation before confirming full resolution.
ACTION: Connections that were already affected prior to this fix will not recover automatically. If you are impacted and have not yet done so, please navigate ...
identified
Due to an issue surfacing with enablement of recently introduced Salesforce mandatory security controls, some Qualtrics workflows connecting to Salesforce will start failing exactly 30 days after credentials being created or refreshed, with a message indicating that the credential connection has expired or is invalid.
ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by navigati...
Online Reputation Management issues in Eastern US region
We are currently investigating an issue affecting access to Online Reputation Management projects in the Eastern US region
Legacy Incident Archive
42 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
XM Mobile App issues in the FedRAMP environment
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with users being unable to access XM Mobile App on Android version 15 and lower in the FedRAMP environment.
Discover US Network Connectivity Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a Network Connectivity issue that is preventing some users from viewing their dashboards. Our Engineering teams are working on it as we speak to address the issue. Will provide updates as we work through this issue.
We are currently investigating an issue with delayed executions in scheduled workflows in FedRAMP environment.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with <service> in <region>.
May 2026
Dashboard issues in FedRAMP environment
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with 10% of requests failing in Dashboards and Data and Analytics tab in FedRAMP environment.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue with new records not being added to Dashboards in FedRAMP environment.
Some connector jobs failing with permission error
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Connector jobs failing due to database permission issue on some accounts
Issue with Discover Studio Emails
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Discover Studio Emails are not getting delivered. We are investigating this
Visitor Intercept Display issues in Western US
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with intercept display in Western US region.
Visitor Intercept Display issues in the Western US and Eastern US Regions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified additional impact in the Eastern US region.
investigating
We are currently investigating an issue with intercept display in Western US region.
Issues retrieving records from Imported Data Projects via API in all regions
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue with fetching certain records from Imported Data Projects via the Qualtrics public API in all regions. During this time, users will be unable to retrieve records where the uniqueField contains special characters.
Dashboard data ingestion latency issue in the Eastern US region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with dashboard data ingestion latency in the Eastern US region.
