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62.7%of 51 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We identified an issue with email deliverability for Microsoft inboxes. Email distributions may take longer than usual to reach recipients who use Microsoft services.
We have introduced a workaround that is expected to prevent Salesforce workflow connections from failing 30 days after credential creation or refresh. Based on our testing, this issue should no longer impact Qualtrics to Salesforce connections going forward. We are continuing to monitor the situation before confirming full resolution.
ACTION: Connections that were already affected prior to this fix will not recover automatically. If you are impacted and have not yet done so, please navigate ...
identified
Due to an issue surfacing with enablement of recently introduced Salesforce mandatory security controls, some Qualtrics workflows connecting to Salesforce will start failing exactly 30 days after credentials being created or refreshed, with a message indicating that the credential connection has expired or is invalid.
ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by navigati...
Online Reputation Management issues in Eastern US region
We are currently investigating an issue affecting access to Online Reputation Management projects in the Eastern US region
Legacy Incident Archive
42 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Discover Connectors related issues in UK environment
majorSource not attested
Last archived state: resolved
View archived record details
Data Processing
investigating
Discover Connectors UI and API endpoints for UK environment inaccessible. Ingestion not using API is not affected. Issue is under investigation.
Dashboard Filtering issues in all regions.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with items not populating in dashboard filter dropdown menus in all regions.
Salesforce Workflow Connection issues in all Regions
minorSource not attested
Last archived state: resolved
View archived record details
Workflows
monitoring
Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid.
ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either:
1) navigating to the impacted workflow and refreshing ...
Digital intercepts and creatives issues in all regions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with thumbnail previews for creating, updating and managing digital intercepts and creatives.
Discover dashboard performance issues in US Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are seeing slowness in Discover Studio Dashboards for some US region environments. We are currently investigating this issue.
July 2026
Distribution issues in the Eastern US region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with Distribution delays in the Eastern US region.
Supplemental Data Source issues in all regions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with Supplemental Data Source data not pulling into surveys in all regions
Intermittent Discover Connector access issue for EU region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some of our EU region environments are experiencing intermittent Discover Connector issues. We are currently investigating this.
Library Message Selection Issues in Emails in All Regions
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented. As a temporary workaround, users can copy text directly into the email message editor. Note that this workaround does not account for message translations.
investigating
We are currently investigating an issue with library message availability in emails across all regions.
Dashboard export issues in All Regions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with dashboards exports in all regions
