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62.7%of 51 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We identified an issue with email deliverability for Microsoft inboxes. Email distributions may take longer than usual to reach recipients who use Microsoft services.
We have introduced a workaround that is expected to prevent Salesforce workflow connections from failing 30 days after credential creation or refresh. Based on our testing, this issue should no longer impact Qualtrics to Salesforce connections going forward. We are continuing to monitor the situation before confirming full resolution.
ACTION: Connections that were already affected prior to this fix will not recover automatically. If you are impacted and have not yet done so, please navigate ...
identified
Due to an issue surfacing with enablement of recently introduced Salesforce mandatory security controls, some Qualtrics workflows connecting to Salesforce will start failing exactly 30 days after credentials being created or refreshed, with a message indicating that the credential connection has expired or is invalid.
ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by navigati...
Online Reputation Management issues in Eastern US region
We are currently investigating an issue affecting access to Online Reputation Management projects in the Eastern US region
Legacy Incident Archive
42 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Discover Dashboard Issues in US Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are seeing an issue with some US region environments which is causing errors on Discover dashboards. We are currently investigating the issue.
Discover Dashboard slowness and Data ingestion issue in US region
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are seeing issue with the some of our US region environments which is causing Discover dashboard slowness and intermittent data ingestion issues. We are currently investigating it.
June 2026
Discover - Dashboard Data visualization, Designer and Connectors Unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
CA1 Accounts are now operational.
identified
AUS1 Accounts are now operational. In progress for CA1.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue with Dashboard Data viewing, Connectors and Designer being unavailable in XM Discover CA1 and AUS1.
Issues with search function on Support Site
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating issues with the search function on our Support Site. All support pages are accessible via the table of contents menu. Our team is actively working on a resolution as quickly as possible. We apologize for any inconvenience this may cause.
Comment Translation issues in all regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with comments in new responses for surveys/ORMs not being translated automatically. No data has been lost and the translations will be available shortly.
Discover Voice Ingestion issues in the Canadian Region
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Discover Voice Data is currently facing issues with ingestion in the Canadian Region
Dashboard data loading issue in multiple data centers
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue with dashboard data not loading in multiple data centers
Site Intercept issues in NA region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with Site Intercepts displaying in NA Region
Digital Experience Analytics issue in the Western US region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with failure to create or record sessions in Digital Experience Analytics in the Western US region.
Organisational hierarchy issue in multiple regions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with organisational hierarchy not loading in multiple regions.
