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Phenom Outage History

Uptime record, past incidents, and downtime history for Phenom.

Checking current status...
76.9% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 73.3% 15 4
July 2026 77.4% 31 7
June 2026 83.3% 30 5
May 2026 66.7% 15 5

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Intermittent issues with CRM in PROD IR
minor

Started: Aug 14, 5:43 AM

monitoring
Phenom Engineering team has resolved the intermittent issue impacting HVH, Automations, and Scheduling in CRM, and the services are working as expected. Our Engineering team will continue to monitor the services to ensure there is no further impact.
Aug 14, 11:07 AM
identified
The Phenom Engineering team has identified the fix for this issue and is currently deploying it. Once the deployment is complete in Production and the fix has been validated, we will update the status page accordingly.
Aug 14, 9:42 AM
identified
The Phenom Engineering team has identified a probable root cause for the intermittent CRM performance issue affecting the Production IR region and is currently working on the required fix. Customers may continue to experience delays with Automation triggers and interview scheduling until the fix is implemented. The team is actively working to resolve the issue and will provide a further update once the fix is deployed and validated.
Aug 14, 8:15 AM
investigating
The Phenom Engineering team is continuing to investigate the intermittent CRM performance issue affecting the Production IR region. Customers may continue to experience delays with Automation triggers and interview scheduling. The team is actively working to resolve the issue. Further updates will be provided as more information becomes available.
Aug 14, 6:56 AM
investigating
The Phenom Engineering team is currently investigating an intermittent issue affecting CRM in the Production IR region. You might observe delays in Automations triggers and scheduling of interviews. Our team is actively working to resolve this performance issue and we will keep you posted on the resolution efforts.
Aug 14, 5:43 AM
Delays in Recruiter initiated apply - All regions
minor

Started: Aug 11, 7:23 AM

monitoring
Verbiage : The Phenom Engineering team has resolved the issue impacting the Recruiter Initiated Apply functionality. We will be monitoring the fix and will keep you posted accordingly.
Aug 11, 7:39 AM
identified
Phenom identified an issue impacting the Recruiter Initiated Apply functionality wherein delays are being observed. Team is actively working towards resolving this on priority, we will keep you posted on the progress.
Aug 11, 7:23 AM
July 2026
Intermittent issues with Scheduling in IR Production environment
minor

Started: Jul 23, 9:13 PM

monitoring
Phenom engineering team has resolved the issue impacting scheduling services, Users are now able to see the scheduled interviews. We will be monitoring it for the next 30 mins to ensure there is no further impact.
Jul 23, 10:49 PM
investigating
Phenom engineering team is investigating an issue impacting the Scheduling, where there is a delay in processing requests. We will provide another update within the next hour as we continue working to identify the root cause.
Jul 23, 9:13 PM
Issues with Hiring Status in CRM for India Region
major

Started: Jul 15, 12:44 PM

investigating
Phenom engineering team is investigating an issue impacting the hiring status in CRM for the Production environment. We will provide another update within the next hour as we continue working to identify the root cause.
Jul 15, 12:44 PM
Proactive Notification - Potential performance degradation with Integration Services due to Third party service.
minor

Started: Jul 12, 3:21 PM

monitoring
Phenom engineering team has received a confirmation from the UKG team that the issue impacting the integrations is resolved. We are currently monitoring the integrations and are working on data synchronization between the 2 systems. We will keep you posted on the progress
Jul 13, 11:42 AM
identified
Phenom Engineering team is actively working with the UKG team to identify the root cause and fix. UKG has escalated the issue internally and we will provide the next update as soon as we hear back. Appreciate your patience.
Jul 13, 8:15 AM
identified
Phenom engineering team has identified an issue impacting the integrations in the Production environment of US customers using the UKG ATS. We are actively monitoring the integrations and have reached out to the UKG team. We will provide an update as we progress.
Jul 12, 3:21 PM
June 2026
Intermittent issues with CMS ( Design Studio upgrade) home page - All region
minor

Started: Jun 25, 3:01 PM

investigating
Phenom engineering team is investigating an issue impacting the CMS in the Production environment, where users are unable to edit the home page in the CMS editor for the design studio upgrade clients. We will provide another update within the next hour as we continue working to identify the root cause.
Jun 25, 3:01 PM
Issues with Email Campaign Delivery in US and IR Regions
minor

Started: Jun 1, 5:24 PM

monitoring
The Phenom Engineering team has resolved the issue impacting Email Campaign delivery in the US and IR regions, and the service is now working as expected. Our Engineering team will continue to monitor the platform for the next 30 minutes to ensure there is no further impact.
Jun 1, 5:47 PM
identified
The Phenom Engineering team is actively investigating an issue where campaign emails are not being delivered successfully. We are working to identify the root cause and will provide further updates as they become available.
Jun 1, 5:24 PM
May 2026
Intermittent Issues with Screening Invites in CRM in All Production environments
minor

Started: May 19, 8:03 PM

monitoring
Phenom Engineering team has resolved the intermittent issue impacting Screening Invites in CRM and it is working as expected. Our Engineering team will continue to monitor for the next 30 minutes to ensure there is no further impact.
May 19, 8:39 PM
identified
The Phenom Engineering team is actively investigating an intermittent issue impacting Screening Invites in CRM and are currently working to identify the root cause and implement a resolution as quickly as possible. We will share the next update within the next hour.
May 19, 8:03 PM
Proactive Notification - Potential performance degradation with Phenom Scheduling Services due to Third party outage.
minor

Started: May 18, 10:55 AM

monitoring
Microsoft has confirmed an ongoing outage impacting Microsoft Teams services. Our teams are actively monitoring the situation and coordinating on recovery updates. Further information will be shared as it becomes available. You can check the status in your Microsoft admin portal. https://admin.cloud.microsoft/?#/servicehealth
May 18, 12:13 PM
monitoring
Due to the ongoing third party service degradation, Phenom clients using Microsoft teams will see some latency or service degradation while using Phenom scheduling. The team will continue to actively monitor the system.
May 18, 10:55 AM
Performance Degradation in IR and US Production environments.
minor

Started: May 17, 1:59 PM

identified
Phenom Engineering team remains actively engaged in triaging the issue affecting one of the instances of our integration with a third-party instance to help expedite resolution. Our teams continue to work toward resolution, and we will provide the next update as soon as additional information is available.
May 17, 11:27 PM
identified
Phenom Engineering team is continuing to make progress toward resolving the issue affecting one of the instances of our integration with a third-party instance. Service restoration activities are currently in progress, and we will provide the next update as further progress is made.
May 17, 7:50 PM
identified
Phenom Engineering team is actively working to resolve the issue affecting one of the instances of our integration with a third-party instance. We will provide the next update as soon as additional information is available.
May 17, 4:28 PM
identified
Phenom Engineering team continues to work on resolving the issue affecting one of the instances of our integration with a third-party instance. We are actively monitoring the progress and will keep you posted with further updates.
May 17, 3:22 PM
identified
As part of Phenom proactive monitoring, we have identified an issue with one of the instances of our Integration with a Third party Instance. Phenom engineering team is currently working to resolve this scenario. We will keep you posted on the progress
May 17, 1:59 PM
Proactive Notification - Potential performance degradation with Phenom Integrations services due to Scheduled release of SuccessFactors 1H 2026
minor

Started: May 15, 4:03 AM

monitoring
SuccessFactors has a scheduled release occurring from May 15– May 16, 2026. During this window, Phenom customers utilizing the SuccessFactors ATS integration may experience intermittent service degradation or synchronization delays. Our technical team is proactively monitoring the situation to minimize impact and ensure stability. For the most current information regarding the release progress, please refer to the official SuccessFactors Status Page. SuccessFactors Status Page Link : http...
May 15, 4:03 AM
April 2026
Intermittent issues with Events on Career Sites in IR, IN and CA Production region.
minor

Started: Apr 29, 8:59 AM

monitoring
Phenom has resolved the issue affecting events on Career Sites in the Production environments of the Ireland, India, and Canada regions. Phenom Engineering will continue to monitor the system for the next 30 minutes to ensure there is no further impact.
Apr 29, 9:26 AM
identified
Phenom has identified an issue with Career Sites event pages in the India, Ireland and Canada Production environment, where candidates are experiencing intermittent issues while accessing Career Sites event pages. Phenom Engineering is working on a fix and will provide updates on an hourly basis until the issue is resolved.
Apr 29, 8:59 AM
Issues with Career Sites in US Production environment
minor

Started: Apr 23, 5:23 PM

monitoring
Phenom has resolved the issue affecting Career Sites in the Production environment of the US region. Our Engineering team will continue to monitor for the next 30 minutes to ensure there is no further impact.
Apr 23, 5:57 PM
identified
Phenom team has identified an  issue affecting Career Sites in the Production environment of the US region. Phenom Engineering is investigating the issue and will update in an hour.
Apr 23, 5:23 PM
Intermittent Issues with Career Sites in All Production environments

Started: Apr 2, 10:46 AM

monitoring
Phenom team has resolved an issue affecting Career Sites where users are unable to view the header menu across all Production environments. Phenom Engineering is currently monitoring the fix and will provide another update shortly.
Apr 2, 10:46 AM
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