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80.6%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
78.6%
28
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Proactive Notification - Potential performance degradation with Phenom Scheduling Services due to Microsoft Teams Incident
Due to the ongoing Microsoft Teams service degradation, Phenom users who utilize Microsoft Teams may experience service disruptions or degraded performance while using Phenom Scheduling. The team will continue to actively monitor the situation.
Intermittent issues with Scheduling in US Production environment
Phenom engineering team has resolved the issue impacting scheduling services, Users are now able to see the scheduled interviews. We will be monitoring, to ensure there is no further impact.
investigating
The Phenom Engineering team is currently investigating a performance degradation impacting Scheduling. We will provide another update within the next hour as we continue working to identify the root cause.
Intermittent issues with CRM in Production India (IN)
Phenom Engineering team has deployed a fix for the CRM UI performance issue. We are actively monitoring the environment to ensure stability and will provide a final update soon.
investigating
Phenom Engineering team is currently investigating an intermittent issue resulting in slow loading of the CRM UI. Our team is actively working to resolve this performance issue, and we will keep you posted on our progress.
Phenom Engineering is actively working to resolve the issue. We expect to provide an update within the next 1 hours. We appreciate your patience as we work to resolve this.
identified
Phenom Engineering team is currently investigating an intermittent issue which is resulting in slow loading the CRM UI. Our team is actively working to resolve this performance issue and we will keep you posted on the resolution efforts.
August 2026
Proactive Notification - Potential performance degradation with Phenom Scheduling Services due to Microsoft Exchange Incident
We continue to monitor the Microsoft Exchange outage. Microsoft reports positive recovery trends, and Phenom Scheduling remains stable with no new issues observed. We will provide a final update once Microsoft confirms full resolution.
monitoring
We at Phenom have been monitoring the Microsoft Exchange outage, and the issue impacting Scheduling has now been resolved. Services are currently operating as expected, with no issues observed over the past two hours. However, Microsoft has not yet confirmed that the incident is fully resolved, and we continue to closely monitor their Service Health status.
monitoring
We are continuing to monitor Phenom services following the ongoing Microsoft incident. If you are still experiencing issues with Microsoft Exchange or Phenom Scheduling, please check the service health status in your Microsoft Admin Portal for the latest updates.
https://admin.cloud.microsoft/?#/servicehealth
identified
We are continuing to work on a fix for this issue.
identified
Due to the ongoing Microsoft Exchange service degradation, Phenom users who utilize Microsoft Exchange may experience service disruptions or degraded performance while using Phenom Scheduling. The team will continue to actively monitor the situation.
Legacy Incident Archive
14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Intermittent issues with CRM in PROD IR
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Phenom Engineering team has resolved the intermittent issue impacting HVH, Automations, and Scheduling in CRM, and the services are working as expected. Our Engineering team will continue to monitor the services to ensure there is no further impact.
identified
The Phenom Engineering team has identified the fix for this issue and is currently deploying it. Once the deployment is complete in Production and the fix has been validated, we will update the status page accordingly.
identified
The Phenom Engineering team has identified a probable root cause for the intermittent CRM performance issue affecting the Production IR region and is currently working on the required fix. Customers may continue to experience delays with Automation triggers and interview scheduling until the fix is implemented. The team is actively working to resolve the issue and will provide a further update once the fix is deployed and validated.
investigating
The Phenom Engineering team is continuing to investigate the intermittent CRM performance issue affecting the Production IR region. Customers may continue to experience delays with Automation triggers and interview scheduling. The team is actively working to resolve the issue. Further updates will be provided as more information becomes available.
investigating
The Phenom Engineering team is currently investigating an intermittent issue affecting CRM in the Production IR region. You might observe delays in Automations triggers and scheduling of interviews. Our team is actively working to resolve this performance issue and we will keep you posted on the resolution efforts.
Delays in Recruiter initiated apply - All regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Verbiage : The Phenom Engineering team has resolved the issue impacting the Recruiter Initiated Apply functionality. We will be monitoring the fix and will keep you posted accordingly.
identified
Phenom identified an issue impacting the Recruiter Initiated Apply functionality wherein delays are being observed.
Team is actively working towards resolving this on priority, we will keep you posted on the progress.
July 2026
Intermittent issues with Scheduling in IR Production environment
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Phenom engineering team has resolved the issue impacting scheduling services, Users are now able to see the scheduled interviews. We will be monitoring it for the next 30 mins to ensure there is no further impact.
investigating
Phenom engineering team is investigating an issue impacting the Scheduling, where there is a delay in processing requests. We will provide another update within the next hour as we continue working to identify the root cause.
Issues with Hiring Status in CRM for India Region
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Phenom engineering team is investigating an issue impacting the hiring status in CRM for the Production environment. We will provide another update within the next hour as we continue working to identify the root cause.
Proactive Notification - Potential performance degradation with Integration Services due to Third party service.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Phenom engineering team has received a confirmation from the UKG team that the issue impacting the integrations is resolved.
We are currently monitoring the integrations and are working on data synchronization between the 2 systems. We will keep you posted on the progress
identified
Phenom Engineering team is actively working with the UKG team to identify the root cause and fix. UKG has escalated the issue internally and we will provide the next update as soon as we hear back. Appreciate your patience.
identified
Phenom engineering team has identified an issue impacting the integrations in the Production environment of US customers using the UKG ATS. We are actively monitoring the integrations and have reached out to the UKG team. We will provide an update as we progress.
June 2026
Intermittent issues with CMS ( Design Studio upgrade) home page - All region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Phenom engineering team is investigating an issue impacting the CMS in the Production environment, where users are unable to edit the home page in the CMS editor for the design studio upgrade clients. We will provide another update within the next hour as we continue working to identify the root cause.
Issues with Email Campaign Delivery in US and IR Regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The Phenom Engineering team has resolved the issue impacting Email Campaign delivery in the US and IR regions, and the service is now working as expected. Our Engineering team will continue to monitor the platform for the next 30 minutes to ensure there is no further impact.
identified
The Phenom Engineering team is actively investigating an issue where campaign emails are not being delivered successfully. We are working to identify the root cause and will provide further updates as they become available.
May 2026
Intermittent Issues with Screening Invites in CRM in All Production environments
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Phenom Engineering team has resolved the intermittent issue impacting Screening Invites in CRM and it is working as expected. Our Engineering team will continue to monitor for the next 30 minutes to ensure there is no further impact.
identified
The Phenom Engineering team is actively investigating an intermittent issue impacting Screening Invites in CRM and are currently working to identify the root cause and implement a resolution as quickly as possible. We will share the next update within the next hour.
Proactive Notification - Potential performance degradation with Phenom Scheduling Services due to Third party outage.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Microsoft has confirmed an ongoing outage impacting Microsoft Teams services. Our teams are actively monitoring the situation and coordinating on recovery updates. Further information will be shared as it becomes available.
You can check the status in your Microsoft admin portal. https://admin.cloud.microsoft/?#/servicehealth
monitoring
Due to the ongoing third party service degradation, Phenom clients using Microsoft teams will see some latency or service degradation while using Phenom scheduling. The team will continue to actively monitor the system.
Performance Degradation in IR and US Production environments.
minorSource not attested
Last archived state: resolved
View archived record details
identified
Phenom Engineering team remains actively engaged in triaging the issue affecting one of the instances of our integration with a third-party instance to help expedite resolution. Our teams continue to work toward resolution, and we will provide the next update as soon as additional information is available.
identified
Phenom Engineering team is continuing to make progress toward resolving the issue affecting one of the instances of our integration with a third-party instance. Service restoration activities are currently in progress, and we will provide the next update as further progress is made.
identified
Phenom Engineering team is actively working to resolve the issue affecting one of the instances of our integration with a third-party instance. We will provide the next update as soon as additional information is available.
identified
Phenom Engineering team continues to work on resolving the issue affecting one of the instances of our integration with a third-party instance. We are actively monitoring the progress and will keep you posted with further updates.
identified
As part of Phenom proactive monitoring, we have identified an issue with one of the instances of our Integration with a Third party Instance. Phenom engineering team is currently working to resolve this scenario. We will keep you posted on the progress
