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43.1%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
26.7%
30
22
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Some members incorrectly received a notification that their membership payment failed
On Friday, a temporary system issue caused some members to receive an incorrect email notification stating that their Peloton Membership payment had failed. We can confirm this issue has been fully resolved, and all affected payments have since been processed successfully. If you received a notification on Friday or have any questions regarding your account, you can verify your current membership status anytime by visiting My Membership: https://account.onepeloton.com/mymembership
Some members are unable to schedule or reschedule service appointments
A fix has been implemented and we are monitoring the results and stability.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an ongoing issue that is preventing some members from scheduling, viewing, or rescheduling service repair appointments. Some members may experience errors when attempting to book or modify appointments. Team is currently investigating.
September 2026
Latest iOS Mobile App update (v.15.133.0) is experiencing intermittent app crashes upon launch
A fix has been implemented and we are monitoring the results.
identified
We identified some of the issues impacting Apple Watch with a planned release to members targeting the end of the month. We hope this resolves these issues!
identified
This issue has been identified and we are investigating a fix.
investigating
We are investigating an ongoing issue with the Apple Watch connecting to a workout and the app crashing intermittently. Team is investigating.
August 2026
Community Team features are experiencing intermittent issues.
A fix has been implemented and we are monitoring results.
investigating
We are currently investigating an issue where class notes do not appear on iOS, Android and CFX platforms.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Some Members Unable to Log in to Peloton
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Team is investigating an issue impacting the ability to log into Peloton across all platforms.
Live Class Black Stream with Subtitles enabled on iOS
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Members who have subtitles enabled may see a black screen when joining a live class on iOS App. Member can turn off subtitles to resolve the issues. Subtitles can be re-enabled afterwards once the video stream is back.
Users encounter an endless loading spinner on Android Watch when attempting to detect heart rate after updating to app version 3.67.0.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and a new app version has been rolled out to members, v.3.67.3. Please update your app!
identified
The issue has been identified and we are working on rolling out a fix.
investigating
We are currently investigating the issue.
Members are reporting issues during scheduled rides, sessions, and rides with friends including metrics failing to display.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The issue has been identified, and a fix will be rolling out starting on 4/13.
Issue starting Stacked classes from Web
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Issue: Users experienced intermittent failures when starting classes from stacks on web, causing classes to be removed from the user's stack.
Impact: users on web being unable to reliably start classes from stacks, resulting in premature class removal.
Android Members: logging a just workout is not properly displaying location data
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified as team works on implementing a fix.
identified
The issue has been identified as team works on implementing a fix.
investigating
Team is actively investigating this Android issue.
March 2026
Some members are seeing discrepancies in their calorie calculations.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is rolling out the week of 3/16.
February 2026
The Leaderboard is failing to display after adjusting music preferences during Scenic workouts.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix will roll out starting 3/16.
