A fix has been implemented. Crypto withdrawals on Ethereum have resumed processing and we are monitoring the results.
investigating
We are currently experiencing delays in processing crypto withdrawals on Ethereum. Customers may continue submitting these, but processing times may be longer than usual. Our team is investigating.
Engineering team is continuing to work on a fix for this issue. In the meantime, some crypto withdrawals may remain in a pending status.
identified
Engineering team is working on the fix for the issue. In the meantime, some crypto withdrawals may remain in a pending status.
identified
Our Engineering team has identified the root cause and is working to implement a fix for the pending withdrawals.
Once the fix is deployed, all pending withdrawals will be processed.
investigating
At this time, we are experiencing an outage on the Transfers endpoints. As such, Crypto Withdrawals and Deposits are impacted and customers may experience delays in processing.
Some customers may experience intermittent failures when signing in to the Paxos Dashboard using a passkey due to a disruption affecting our authentication provider. If your login attempt fails, please try again, as subsequent attempts may succeed.
Our team is monitoring the provider’s recovery and Dashboard login performance. We will provide further updates as more information becomes available.
Crypto TransfersCrypto TransfersCrypto Transfer Fees
identified
We have identified the issue and are working on a fix.
investigating
We are continuing to investigate the ongoing delays in processing crypto withdrawals. Customers may continue submitting these, but processing times may be longer than usual.
investigating
We are currently experiencing delays in processing crypto withdrawals on Ethereum. Customers may continue submitting these, but processing times may be longer than usual. Our team is investigating.
Paxos - Delayed X Layer Crypto Transfers in Sandbox
We are investigating delays affecting crypto transfers on X Layer in the Paxos Sandbox environment. Our team is monitoring the issue and will provide updates as more information becomes available.
At this time, we are experiencing an outage on the Transfers endpoints. As such, Crypto Deposits on the Robinhood chain are impacted and customers may experience delays in processing.
We are currently experiencing delays in processing crypto withdrawals on Ethereum. Customers may continue submitting these, but processing times may be longer than usual. Our team has identified the issue and we are implementing a fix.
A fix has been implemented and we are monitoring the results.
investigating
We have detected an incident affecting the LayerZero DVN. As a result, Solana transactions may experience processing delays.
Our Engineering team is actively working to resolve the issue, and we will provide further updates as they become available.
Paxos - Crypto Deposits Delayed on Multiple Networks
A fix has been implemented and we are monitoring the results.
investigating
We have confirmed that crypto deposit crediting delays are affecting all supported networks. Customers may see deposits remain pending longer than usual. Our team continues to investigate and is working to restore normal processing. We will provide another update as more information becomes available.
investigating
We are currently experiencing delays in crediting crypto deposits on Ethereum, Base, Polygon, and Solana. Customers may see deposits remain pending longer than usual. Our team is investigating and will provide another update as more information becomes available.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Paxos - Crypto Transfers Incident Detected
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
At this time, we are experiencing a delay processing crypto deposits on the Ethereum Network. Crypto Deposits can continue to be submitted, but may experience delays in processing.
Paxos - Identities and Accounts API Incident Detected
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing delays in identity approvals. As a result, identity reviews may take longer than usual to complete.
Engineering is actively working on a resolution.
Paxos - Dashboard Email OTP Login in Sandbox incident identified
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with the Paxos Dashboard in Sandbox, and email OTP logins are temporarily unavailable. Our Engineering team is actively investigating and working to resolve the root cause. We will provide another status update within the next 30 minutes, or sooner if additional information becomes available.
Paxos - Crypto Transfers Incident Detected
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an outage affecting Transfers endpoints. As a result, Crypto Deposits processing may be delayed. We are actively investigating the issue.
April 2026
Paxos – LayerZero DVN Temporary Pause
Source not attested
Last archived state: resolved
View archived record details
investigating
Due to a recently identified issue affecting rsETH and the LayerZero ecosystem, Paxos is temporarily pausing its LayerZero DVN operations out of an abundance of caution while the root cause is being investigated.
Paxos - Crypto Transfers Incident Detected
minorSource not attested
Last archived state: resolved
View archived record details
investigating
At this time, we are experiencing an outage on the Transfers endpoints. As such, Crypto Deposits on Solana network are impacted and customers may experience delays in processing.
March 2026
Paxos - Crypto Transfers Incident Detected
minorSource not attested
Last archived state: resolved
View archived record details
investigating
At this time, we are experiencing an outage on the Transfers endpoints. As such, Crypto Deposits are impacted and customers may experience delays in processing.
Paxos - Crypto Transfers Incident Detected
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved, and we are continuing to monitor the environment.
investigating
We are currently experiencing an outage affecting the Transfers endpoints. As a result, crypto withdrawals are impacted, and customers may see an increased rate of 500 errors when submitting withdrawal requests. Our Engineering team is actively working to resolve the issue.
