A fix has been implemented. Crypto withdrawals on Ethereum have resumed processing and we are monitoring the results.
investigating
We are currently experiencing delays in processing crypto withdrawals on Ethereum. Customers may continue submitting these, but processing times may be longer than usual. Our team is investigating.
Engineering team is continuing to work on a fix for this issue. In the meantime, some crypto withdrawals may remain in a pending status.
identified
Engineering team is working on the fix for the issue. In the meantime, some crypto withdrawals may remain in a pending status.
identified
Our Engineering team has identified the root cause and is working to implement a fix for the pending withdrawals.
Once the fix is deployed, all pending withdrawals will be processed.
investigating
At this time, we are experiencing an outage on the Transfers endpoints. As such, Crypto Withdrawals and Deposits are impacted and customers may experience delays in processing.
Some customers may experience intermittent failures when signing in to the Paxos Dashboard using a passkey due to a disruption affecting our authentication provider. If your login attempt fails, please try again, as subsequent attempts may succeed.
Our team is monitoring the provider’s recovery and Dashboard login performance. We will provide further updates as more information becomes available.
Crypto TransfersCrypto TransfersCrypto Transfer Fees
identified
We have identified the issue and are working on a fix.
investigating
We are continuing to investigate the ongoing delays in processing crypto withdrawals. Customers may continue submitting these, but processing times may be longer than usual.
investigating
We are currently experiencing delays in processing crypto withdrawals on Ethereum. Customers may continue submitting these, but processing times may be longer than usual. Our team is investigating.
Paxos - Delayed X Layer Crypto Transfers in Sandbox
We are investigating delays affecting crypto transfers on X Layer in the Paxos Sandbox environment. Our team is monitoring the issue and will provide updates as more information becomes available.
At this time, we are experiencing an outage on the Transfers endpoints. As such, Crypto Deposits on the Robinhood chain are impacted and customers may experience delays in processing.
We are currently experiencing delays in processing crypto withdrawals on Ethereum. Customers may continue submitting these, but processing times may be longer than usual. Our team has identified the issue and we are implementing a fix.
A fix has been implemented and we are monitoring the results.
investigating
We have detected an incident affecting the LayerZero DVN. As a result, Solana transactions may experience processing delays.
Our Engineering team is actively working to resolve the issue, and we will provide further updates as they become available.
Paxos - Crypto Deposits Delayed on Multiple Networks
A fix has been implemented and we are monitoring the results.
investigating
We have confirmed that crypto deposit crediting delays are affecting all supported networks. Customers may see deposits remain pending longer than usual. Our team continues to investigate and is working to restore normal processing. We will provide another update as more information becomes available.
investigating
We are currently experiencing delays in crediting crypto deposits on Ethereum, Base, Polygon, and Solana. Customers may see deposits remain pending longer than usual. Our team is investigating and will provide another update as more information becomes available.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We are investigating a delay in Sandbox affecting the processing of crypto withdrawals on the Ethereum Sepolia network. Withdrawals submitted on this network may remain pending longer than expected. Our team is working to restore normal processing and will provide an update as more information becomes available.
We are continuing to monitor for any further issues.
monitoring
Processing times for USDC conversions on the Ethereum and Base networks have returned to normal. We are monitoring recovery.
investigating
We are currently experiencing delays in processing conversions involving USDC on the Ethereum and Base networks. Customers can continue to submit conversions but may experience delays in processing. Conversions involving other assets and networks are not affected.
We are continuing to monitor for any further issues.
monitoring
A fix has been deployed to Sandbox, and we are monitoring the results. All withdrawals submitted on the Ethereum Sepolia network since 21 August, 1:01 a.m. UTC has been cancelled. Customers may resubmit these withdrawals if needed.
identified
The issue has been identified and a fix is being implemented.
investigating
At this time, we are experiencing a delay in Sandbox that’s affecting Crypto Withdrawals on the Ethereum Sepolia network. Customers may submit withdrawal requests but these may experience delays in processing.
Paxos - Crypto Transfers Incident Detected
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue affecting some customers using the Crypto Withdrawal API and Withdrawal Fee API. Customers may see crypto withdrawal fee quotes with more than two decimal places, and some exact-balance crypto withdrawal requests may fail with an Insufficient Funds response when the available balance does not cover both the withdrawal amount and the associated network fee. We are actively investigating and will share another update as soon as possible.
July 2026
Paxos - Dashboard web UI incident identified
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an authentication issue in the Dashboard portal. As a result, customers may encounter problems signing in or signing up at dashboard.paxos.com. The issue is intermittent, and in some cases a retry may succeed.
Our Engineering team is actively investigating and working to resolve the issue.
Paxos - Errors on Quotes & Quotes Executions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing increased errors on Quotes and Quotes Execution endpoints and are investigating the issue.
Paxos - External Venue Order Routing Degraded
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing degraded order routing to external trading venues. Orders continue to route to the itBit exchange while we investigate.
Paxos - USDC (Ethereum) Conversions Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing delays in processing conversions involving USDC on the Ethereum network. Customers can continue to submit conversions but may experience delays in processing. Conversions involving other assets and networks are not affected.
Paxos - Crypto Deposits Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Crypto deposits across networks were delayed from July 14, 2026 21:00 UTC to ~July 15, 2026 00:15 UTC.
A fix has been implemented and we are currently monitoring incoming deposits. All affected deposits will processed shortly.
Paxos - Delays in crypto deposits and withdrawals on multiple blockchain networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Upstream connectivity has largely recovered and the affected networks are returning to normal. Queued crypto deposits and withdrawals are now processing, and we are monitoring closely to confirm full recovery across all impacted networks.
identified
We have identified the cause as degraded performance from a third-party blockchain infrastructure provider, which is intermittently affecting our ability to read from and broadcast to the impacted networks. As a result, some crypto deposits and withdrawals on these networks may be delayed. No funds are at risk, and affected transactions remain queued and will process once upstream connectivity is fully restored. We are monitoring the provider's recovery and working to return processing to nor...
identified
We are currently investigating delays affecting crypto deposits and withdrawals across multiple blockchain networks, including Ethereum, Arbitrum, Avalanche, BNB Chain, Bitcoin Cash, and Litecoin. During this time, affected deposits and withdrawals may take longer than usual to process. Trading and USD (fiat) services are not affected. Our team is actively investigating and we will provide an update shortly.
