Looking for an update now? Check the current status, or follow Pantheon for future changes.
73.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
75.9%
29
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting only Terminus workflows and commands, including Terminus authentication and API requests. Some Terminus requests may fail or time out.
Our Engineering team is working to restore Terminus service. There is currently no confirmed workaround or estimated time to resolution.
The Pantheon Dashboard and sites remain unaffected.
If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue causing workflow failures in the Pantheon Dashboard.
Our Engineering team is actively reviewing the issue and working to restore normal functionality. We will provide another update within 1–3 hours, or sooner if more information becomes available.
We are continuing to monitor for any further issues.
monitoring
The dashboard experienced a temporary increase in errors. The issue has been resolved, and the dashboard is loading normally again. We will continue monitoring to confirm the service remains stable.
Database Connection Issues and 504 Errors on a Subset of Sites
A fix has been implemented and we are monitoring the results.
identified
We have identified the cause of the 504 errors affecting the site. Service has been restored, and our verification confirms that uncached requests to the live site are returning successfully.
The issue was caused by an interruption of the database server supporting the site. The database has recovered, and our Engineering team is completing cleanup and validating the affected environment, including a previously unsuccessful database migration.
We are continuing to monitor the site and will provide another update as soon as more information becomes available. If you continue to experience issues, please contact helpdesk@pantheon.io.
investigating
We are investigating reports that a subset of Pantheon-hosted sites are returning 504 Gateway Timeout errors due to a database server issue.
Customers may experience site timeouts or failed page loads, and database migrations for affected environments may also be impacted.
Our Engineering team is actively working to restore normal service and verify that affected database operations are completing successfully. Some affected sites have begun recovering, but intermittent errors may continue while the investigation remains ongoing.
We will post updates as soon as more information becomes available. If you need immediate assistance, please contact helpdesk@pantheon.io.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue causing intermittent errors in the Pantheon Dashboard and some workspace operations. Customers may experience failed page loads or intermittent authorization errors when accessing the Dashboard or managing workspace resources.
Our Engineering team is actively reviewing the issue and working to restore normal functionality. We will provide another update within 1–3 hours, or sooner if more information becomes available.
If you are unable to access the Dashboard and need urgent assistance, please contact helpdesk@pantheon.io.
September 2026
Security Advisory: Unauthorized Access to Customer Accounts via a Look-alike Sign-in Page
We have completed mitigation for this incident. All confirmed affected accounts have had passwords reset and unauthorized access, machine tokens, and SSH keys revoked. All confirmed affected account holders and site owners have been contacted directly.
We will continue monitoring the situation and share an update if anything changes.
monitoring
We have no new developments to share. We're continuing to keep the affected accounts secure, including resetting passwords and revoking any unauthorized access, machine tokens, and SSH keys.
Pantheon's systems were not compromised. We're continuing to reach out to affected account holders and site owners directly with guidance on next steps.
monitoring
We have completed mitigation steps for the compromised accounts, including resetting passwords and revoking unauthorized access, machine tokens, and SSH keys.
We are continuing to notify affected account holders and site owners directly. Customers who are affected will receive specific guidance from Pantheon through our support channels.
Pantheon’s systems were not compromised. We will continue monitoring the situation and provide further updates as our review progresses.
identified
We have identified the cause of this incident and are actively responding. Our evidence indicates the affected accounts were accessed using passwords captured on a fraudulent copy of the Pantheon login page, reached through sponsored search results and not through any compromise of Pantheon's own systems
We are securing the affected accounts, resetting credentials, and revoking access created by the unauthorized party. As part of this, you will receive a routine password-reset email.
We are also contacting affected account holders and site owners directly; those security notifications will come from helpdesk@pantheon.io and are genuine.
investigating
We are correcting our initial assessment. Our earlier update said the affected accounts were accessed with passwords stolen in third-party data breaches. Our evidence indicates that credentials were captured on a fraudulent copy of the Pantheon sign-in page. The look-alike page was promoted through paid search results and links, and it forwarded users to the real Pantheon Dashboard after capturing what they typed, so many affected users saw nothing unusual.
We have identified and reported one such site. Sites of this kind are usually replaced quickly. We are continuing to search for others and to work with the providers involved.
Pantheon's systems were not breached. Once inside an account, the unauthorized party used normal account functions: creating machine tokens, adding SSH keys, and on some affected sites, deploying code to production. We will be contacting affected account holders and site owners directly once we confirm the list of affected accounts, resetting credentials, and revoking tokens and keys on those accounts. If you are not contacted, we have no indication your account was accessed.
How to protect your account
Sign in only by typing https://dashboard.pantheon.io into your browser or using a bookmark you created. Do not sign in from a search result, a sponsored ad, or a link in an email or chat message, even one that appears to come from Pantheon. Before you type a password, check that the address bar shows dashboard.pantheon.io spelled exactly; look-alike pages differ by a letter or two.
Turn on multi-factor authentication for your Pantheon account (Personal Settings, then Security). Instructions: https://docs.pantheon.io/release-notes/2026/04/mfa
If you have signed in from a search result or emailed link recently, change your password now, then review your account: remove SSH keys you do not recognize (https://docs.pantheon.io/ssh-keys), revoke machine tokens you did not create (https://docs.pantheon.io/machine-tokens), and check your site and workspace team lists for members you did not add.
Pantheon will never ask for your password by email, chat, or phone. Report suspicious sign-in pages or messages to abuse@pantheon.io. Our security practices and contacts are published at https://pantheon.io/security and https://trust.pantheon.io.
investigating
Our team is still investigating the issue. The next update will be in 6 hours or when a new major update comes.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts.
Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords.
Database Connection Issues and 504 Errors on Subset of Sites
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads.
Our team is actively working to identify the root cause. We will post an update as soon as we have more information.
If you need immediate assistance:
General concerns:
Open a chat with our support bot and request to open a ticket for urgent cases.
If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.
We will pr...
Following remediation efforts, telemetry graphs show that all platform components and hosted sites have recovered to normal operational levels. We have shifted the incident status to Monitoring while our engineering team closely tracks system health and performance.
If you encounter persistent issues or the Dashboard remains inaccessible, please reach out directly to helpdesk@pantheon.io.
identified
Our engineering team continues working to resolve the issue across the remaining impacted components.
Overall performance across most services continues to improve, and we are actively working toward full recovery.
If you are experiencing persistent issues or cannot access the Dashboard, please email us directly at helpdesk@pantheon.io.
identified
Most products have recovered and performance is normalizing.
Our engineering team is actively validating a few remaining product impacts.
For urgent assistance or Dashboard access issues, please contact helpdesk@pantheon.io.
identified
Telemetry graphs continue to show steady performance recovery across all impacted services.
We are adjusting component statuses to Degraded Performance and actively monitoring systems as they normalize.
For urgent assistance, email helpdesk@pantheon.io.
identified
We have identified the root cause of the issue and are actively applying a fix.
Telemetry is showing performance improvements across the Dashboard and affected sites.
If the Dashboard remains inaccessible and you require immediate assistance, please email us directly at helpdesk@pantheon.io. We will share another update shortly as services continue to recover.
investigating
Our investigation indicates that accessibility and performance issues are affecting a subset of hosted sites in addition to the Dashboard. We are treating this as a critical incident, and our engineering team is actively working to isolate the cause and restore service.
If you require immediate assistance and the Dashboard is inaccessible, please email us directly at helpdesk@pantheon.io.
Thank you for your patience while we work to resolve this.
investigating
Our team is continuing its investigation into the degraded performance affecting the Dashboard interface.
In addition, recent telemetry shows that a small subset of hosted sites is also experiencing performance degradation. We are actively working to mitigate the impact and restore full functionality.
investigating
Our Engineering team is currently investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow page loading times or intermittent issues opening site environments.
Live hosted sites and environment uptime remain fully operational and unaffected.
We are actively working to identify the root cause and restore normal performance as quickly as possible.
Need Immediate Assistance?
• General concerns: Open a chat with our support bot a...
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Workspace Creation Failure
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified, and a fix is being implemented.
investigating
We are continuing to investigate the issue.
investigating
Our team is continuing to investigate the issue affecting new workspace creation.
We apologise for the inconvenience. We will provide an update within the next 3 hours or as soon as new information becomes available.
investigating
We are continuing to investigate the issue.
investigating
We're currently investigating failure in workspaces, which may affect your ability to create a new workspace.
Our engineers are triaging the issue and working on a fix. We'll post progress updates regularly on this page.
Immediate Freeze on Live Deployments
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has already been implemented, and we are monitoring the results.
We recommend doing a hard refresh before triggering new workflows on the dashboard.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating degraded performance in the deployment workflows from the Test to the Live environment. We have identified a high-risk configuration in the current deployment process that may lead to unintended data and file loss within the live environment.
Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page.
We recommend pausing the use of deploy to Live until the issue is resolved.
Security Advisory: Unauthorized Access via Credential Stuffing
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts.
Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords.
Required Actions for All Customers
• Audit Your Sites: Check for unexpected code or file modifications. If you find any suspicious changes, contact Pantheon Support i...
Degraded Redis Endpoint Response
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are closely monitoring the recent fix and have not identified any new issues.
We will provide further updates as they become available.
monitoring
A fix has been implemented and we are monitoring the results.
Thank you for your continued patience.
investigating
We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region.
We have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.
Thank you for your continued patience.
investigating
We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues.
At this time, a manual remediation can be done by Support.
If you're currently experiencing issues with your sites due to Redis, please contact Support via chat or ticket.
Our team is standing by to assist.
We will share another update within the next 3-4 hours or sooner as more information becomes available.
investigating
We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier.
If you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.
We will provide another update within the next day or as soon as more details become available.
investigating
We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place.
If you experience site downtime or any Redis-related issues, please contact Support.
We will provide an update in approximately 1-2 hours or as soon as more information becomes available.
investigating
We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region.
We appreciate your patience and will share more information as soon as it's available.
investigating
We are continuing to investigate the issue.
Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.
investigating
We are actively investigating the issue and will continue to provide updates as more information becomes available.
investigating
We are currently investigating an issue where some sites are experiencing disruptions in Redis connections.
We'll provide further updates as soon as further information becomes available.
We have taken steps to resolve the issues with the Pantheon Dashboard. You should see improvements now, but we'll keep monitoring the results.
Thank you for your continued patience.
monitoring
We have applied a fix to mitigate the issue affecting the Pantheon Dashboard, and we are actively monitoring the results.
We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.
investigating
We are continuing our efforts to stabilise the Pantheon Dashboard and provide a permanent fix. We will provide another update within the next 3 hours, or sooner if there are any new developments.
Thank you for your continued patience.
investigating
Our investigation into the issue affecting the Pantheon Dashboard is ongoing. We understand the impact of the issue and are committed to providing a permanent solution.
The next update will be provided in 3 hours, or if new information becomes available. We thank you for your continued patience.
investigating
We are actively investigating the issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments.
Thank you for your continued patience.
investigating
We are continuing to investigate the issue. There are no new updates at this time.
We will provide the next update in 3 hours or as soon as new information becomes available.
investigating
We continue to see improvement in system performance and a decrease in error rates. We are actively investigating the issue and working on a permanent resolution. Some users may still experience intermittent latency.
We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
investigating
We are seeing improvement in system performance and a decrease in error rates. Our team continues to investigate the issue and is actively working toward a permanent resolution. Some users may still experience intermittent latency in the meantime.
investigating
We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution.
We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
investigating
We are continuing to actively investigate this issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments.
Thank you for your continued patience.
investigating
Our efforts to stabilise the Pantheon Dashboard are ongoing. We remain in active investigation of the issue.
We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
investigating
We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution.
We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
investigating
We are continuing to investigate this issue.
We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
investigating
Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. There are no new updates at this time.
We will provide our next update within the next 3 hours, or sooner if new information becomes available.
investigating
We are actively investigating the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available.
Thank you for your continued patience and understanding.
investigating
Investigation into the dashboard instability is ongoing. We realize the significant impact this extended downtime has had on your operations over the past 24 hours and appreciate your continued patience. Our team is fully committed to a permanent resolution and will provide more information as soon as it's available.
investigating
We are continuing to actively investigate the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available.
Thank you for your continued patience and understanding.
investigating
We are continuing to investigate this issue.
We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
investigating
Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. We are continuing to review the reports to determine a root cause and restore full operations.
We will share the next update in the next 3 hours or once new information becomes available.
investigating
We continue to actively investigate the root cause of the issue affecting the Pantheon Dashboard.
The next update will be provided in the next 3 hours or as soon as new information becomes available. Thank you for your patience while we work on providing a solution.
investigating
We are actively investigating the issue. There are no new updates at this time. We’ll provide an update within the next 3 hours, or sooner if we have new information.
investigating
We are continuing to investigate this issue and closely monitoring the situation. We will provide another update within the next 3 hours, or sooner if there are any significant developments.
investigating
We are actively investigating this issue. We appreciate your patience and will provide an update within the next 3 hours or sooner if new information becomes available.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io.
investigating
Our team is continuing to investigate the root cause of the current dashboard performance issues. We are focused on a permanent resolution and appreciate your continued patience.
investigating
Efforts to stabilize the dashboard are ongoing. We are continuing to investigate the root cause of these intermittent issues and appreciate your continued patience while we work to restore full service.
investigating
We are still working to resolve the issues affecting the Dashboard. We appreciate your patience and will share more information as soon as it's available
investigating
We are continuing to investigate this issue.
investigating
Our engineering team is continuing to investigate reports of intermittent performance issues affecting the Dashboard. While we previously moved to monitoring, we are re-engaging our investigation to ensure a stable and permanent resolution.
We are committed to restoring full performance and will provide a further update within the next hour, or as soon as new information becomes available. Thank you for your continued patience.
monitoring
The issue has been identified, and a fix has been implemented.
We are continuing to monitor the results.
investigating
We are continuing to investigate the issue affecting access to the Pantheon Dashboard.
We will share an update within the next hour, or as soon as new information becomes available.
investigating
We are investigating an issue affecting access to the Pantheon Dashboard.
Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves.
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support. The next update will be provided in the next hour.
Intermittent access issues affecting Pantheon Dashboard and Workflow
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate the issue.
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.
investigating
We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as [502 responses, degraded performance, or failed commands].
Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves.
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access t...
Degraded Dashboard and Terminus Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Performance has improved but remains above the pre-incident baseline. We have transitioned this case from Resolved back to Investigating as a precaution. All internal team code deployments are currently on hold to ensure platform stability.
Our Engineering teams are performing a deep dive into core data storage performance and asynchronous job runner behavior to isolate the root cause.
Multiple teams are dedicated to a real-time synchronized response to return latency to normal levels.
Nex...
investigating
We understand the urgency, and our Engineers remain fully focused on this case.
While there are no major developments yet, we are actively testing potential fixes.
Expect our next update in 3 hours.
investigating
No major updates. We are still investigating the issue.
We will post another update in 3 hours or once a major update is available.
investigating
We are still investigating the issue.
We will post another update in 3 hours or once a major update is available.
investigating
We are continuing to investigate the issue. Thank you for your patience and understanding.
investigating
We are continuing to work on a fix for this issue with the Dashboard and Terminus-related workflows.
We will share another update in 2 to 3 hours, or as soon as more information becomes available.
investigating
Our Engineering team is actively investigating the issue.
We will provide another update within the next 2-3 hours or sooner if new information becomes available.
Thank you for your continued patience and understanding.
investigating
We are continuing to investigate the issue affecting Dashboard performance and Terminus workflows.
If you're experiencing any related issues, please reach out to Support via chat or ticket, and our team will investigate immediately.
We will provide another update within the next 30 minutes to an hour or as soon as more details become available.
investigating
Our team is still actively investigating the issue. Thank you for your patience.
investigating
We are continuing to investigate this issue.
investigating
We're currently investigating an issue affecting the loading of the Dashboard and Terminus-related workflows.
We apologize for any inconvenience this has caused.
If you're experiencing an urgent issue, please contact support at helpdesk@pantheon.io
Filesystem Access Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is actively investigating the filesystem access issue.
If you experience any permission-related errors in your Live environment, please don't hesitate to contact Support via chat or ticket.
We greatly appreciate your continued patience.
investigating
We are continuing to investigate the issue.
Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.
investigating
Investigation continues into the reported filesystem issues.
Our Engineering team is working through the weekend to resolve this with the highest priority for all affected sites.
We will provide a further update in 6 hours or as soon as new information becomes available.
investigating
We are continuing to investigate the root cause of the Filesystem Access Issues.
Thank you for your patience and understanding.
investigating
We are continuing to investigate the issue with filesystem access.
If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites.
We are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available.
investigating
Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority.
We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.
investigating
Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution.
The investigation remains active and is our top priority.
We'll be updating the status within 6 hours from now, or sooner if new information becomes available.
We appreciate your continued patience on this.
investigating
Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.
investigating
We are continuing to investigate the root cause of the Filesystem Access Issues.
Thank you for your patience and understanding.
investigating
We are continuing to investigate the root cause of the Filesystem Access Issues.
Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of filesystem permission errors affecting select sites.
Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix.
Current Workaround:
While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately.
If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket.
Our team is ...
