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73.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
75.9%
29
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting only Terminus workflows and commands, including Terminus authentication and API requests. Some Terminus requests may fail or time out.
Our Engineering team is working to restore Terminus service. There is currently no confirmed workaround or estimated time to resolution.
The Pantheon Dashboard and sites remain unaffected.
If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue causing workflow failures in the Pantheon Dashboard.
Our Engineering team is actively reviewing the issue and working to restore normal functionality. We will provide another update within 1–3 hours, or sooner if more information becomes available.
We are continuing to monitor for any further issues.
monitoring
The dashboard experienced a temporary increase in errors. The issue has been resolved, and the dashboard is loading normally again. We will continue monitoring to confirm the service remains stable.
Database Connection Issues and 504 Errors on a Subset of Sites
A fix has been implemented and we are monitoring the results.
identified
We have identified the cause of the 504 errors affecting the site. Service has been restored, and our verification confirms that uncached requests to the live site are returning successfully.
The issue was caused by an interruption of the database server supporting the site. The database has recovered, and our Engineering team is completing cleanup and validating the affected environment, including a previously unsuccessful database migration.
We are continuing to monitor the site and will provide another update as soon as more information becomes available. If you continue to experience issues, please contact helpdesk@pantheon.io.
investigating
We are investigating reports that a subset of Pantheon-hosted sites are returning 504 Gateway Timeout errors due to a database server issue.
Customers may experience site timeouts or failed page loads, and database migrations for affected environments may also be impacted.
Our Engineering team is actively working to restore normal service and verify that affected database operations are completing successfully. Some affected sites have begun recovering, but intermittent errors may continue while the investigation remains ongoing.
We will post updates as soon as more information becomes available. If you need immediate assistance, please contact helpdesk@pantheon.io.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue causing intermittent errors in the Pantheon Dashboard and some workspace operations. Customers may experience failed page loads or intermittent authorization errors when accessing the Dashboard or managing workspace resources.
Our Engineering team is actively reviewing the issue and working to restore normal functionality. We will provide another update within 1–3 hours, or sooner if more information becomes available.
If you are unable to access the Dashboard and need urgent assistance, please contact helpdesk@pantheon.io.
September 2026
Security Advisory: Unauthorized Access to Customer Accounts via a Look-alike Sign-in Page
We have completed mitigation for this incident. All confirmed affected accounts have had passwords reset and unauthorized access, machine tokens, and SSH keys revoked. All confirmed affected account holders and site owners have been contacted directly.
We will continue monitoring the situation and share an update if anything changes.
monitoring
We have no new developments to share. We're continuing to keep the affected accounts secure, including resetting passwords and revoking any unauthorized access, machine tokens, and SSH keys.
Pantheon's systems were not compromised. We're continuing to reach out to affected account holders and site owners directly with guidance on next steps.
monitoring
We have completed mitigation steps for the compromised accounts, including resetting passwords and revoking unauthorized access, machine tokens, and SSH keys.
We are continuing to notify affected account holders and site owners directly. Customers who are affected will receive specific guidance from Pantheon through our support channels.
Pantheon’s systems were not compromised. We will continue monitoring the situation and provide further updates as our review progresses.
identified
We have identified the cause of this incident and are actively responding. Our evidence indicates the affected accounts were accessed using passwords captured on a fraudulent copy of the Pantheon login page, reached through sponsored search results and not through any compromise of Pantheon's own systems
We are securing the affected accounts, resetting credentials, and revoking access created by the unauthorized party. As part of this, you will receive a routine password-reset email.
We are also contacting affected account holders and site owners directly; those security notifications will come from helpdesk@pantheon.io and are genuine.
investigating
We are correcting our initial assessment. Our earlier update said the affected accounts were accessed with passwords stolen in third-party data breaches. Our evidence indicates that credentials were captured on a fraudulent copy of the Pantheon sign-in page. The look-alike page was promoted through paid search results and links, and it forwarded users to the real Pantheon Dashboard after capturing what they typed, so many affected users saw nothing unusual.
We have identified and reported one such site. Sites of this kind are usually replaced quickly. We are continuing to search for others and to work with the providers involved.
Pantheon's systems were not breached. Once inside an account, the unauthorized party used normal account functions: creating machine tokens, adding SSH keys, and on some affected sites, deploying code to production. We will be contacting affected account holders and site owners directly once we confirm the list of affected accounts, resetting credentials, and revoking tokens and keys on those accounts. If you are not contacted, we have no indication your account was accessed.
How to protect your account
Sign in only by typing https://dashboard.pantheon.io into your browser or using a bookmark you created. Do not sign in from a search result, a sponsored ad, or a link in an email or chat message, even one that appears to come from Pantheon. Before you type a password, check that the address bar shows dashboard.pantheon.io spelled exactly; look-alike pages differ by a letter or two.
Turn on multi-factor authentication for your Pantheon account (Personal Settings, then Security). Instructions: https://docs.pantheon.io/release-notes/2026/04/mfa
If you have signed in from a search result or emailed link recently, change your password now, then review your account: remove SSH keys you do not recognize (https://docs.pantheon.io/ssh-keys), revoke machine tokens you did not create (https://docs.pantheon.io/machine-tokens), and check your site and workspace team lists for members you did not add.
Pantheon will never ask for your password by email, chat, or phone. Report suspicious sign-in pages or messages to abuse@pantheon.io. Our security practices and contacts are published at https://pantheon.io/security and https://trust.pantheon.io.
investigating
Our team is still investigating the issue. The next update will be in 6 hours or when a new major update comes.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts.
Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords.
Database Connection Issues and 504 Errors on Subset of Sites
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads.
Our team is actively working to identify the root cause. We will post an update as soon as we have more information.
If you need immediate assistance:
General concerns:
Open a chat with our support bot and request to open a ticket for urgent cases.
If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.
We will pr...
Following remediation efforts, telemetry graphs show that all platform components and hosted sites have recovered to normal operational levels. We have shifted the incident status to Monitoring while our engineering team closely tracks system health and performance.
If you encounter persistent issues or the Dashboard remains inaccessible, please reach out directly to helpdesk@pantheon.io.
identified
Our engineering team continues working to resolve the issue across the remaining impacted components.
Overall performance across most services continues to improve, and we are actively working toward full recovery.
If you are experiencing persistent issues or cannot access the Dashboard, please email us directly at helpdesk@pantheon.io.
identified
Most products have recovered and performance is normalizing.
Our engineering team is actively validating a few remaining product impacts.
For urgent assistance or Dashboard access issues, please contact helpdesk@pantheon.io.
identified
Telemetry graphs continue to show steady performance recovery across all impacted services.
We are adjusting component statuses to Degraded Performance and actively monitoring systems as they normalize.
For urgent assistance, email helpdesk@pantheon.io.
identified
We have identified the root cause of the issue and are actively applying a fix.
Telemetry is showing performance improvements across the Dashboard and affected sites.
If the Dashboard remains inaccessible and you require immediate assistance, please email us directly at helpdesk@pantheon.io. We will share another update shortly as services continue to recover.
investigating
Our investigation indicates that accessibility and performance issues are affecting a subset of hosted sites in addition to the Dashboard. We are treating this as a critical incident, and our engineering team is actively working to isolate the cause and restore service.
If you require immediate assistance and the Dashboard is inaccessible, please email us directly at helpdesk@pantheon.io.
Thank you for your patience while we work to resolve this.
investigating
Our team is continuing its investigation into the degraded performance affecting the Dashboard interface.
In addition, recent telemetry shows that a small subset of hosted sites is also experiencing performance degradation. We are actively working to mitigate the impact and restore full functionality.
investigating
Our Engineering team is currently investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow page loading times or intermittent issues opening site environments.
Live hosted sites and environment uptime remain fully operational and unaffected.
We are actively working to identify the root cause and restore normal performance as quickly as possible.
Need Immediate Assistance?
• General concerns: Open a chat with our support bot a...
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Dashboard – Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
Dashboard
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow loading times or intermittent issues loading site environments. Live hosted sites and environment uptime are fully operational and unaffected.
Our Engineering team is actively working to identify the root cause and restore normal functionality.
Need Immediate Assistance?
General concerns: Submit a support ticket or reach out via Live Chat.
If the Dashboard is inacces...
Degraded site creation
majorSource not attested
Last archived state: resolved
View archived record details
Spinup Operations
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating degraded performance or failures in certain platform workflows, such as site creation. This may affect your ability to create new sites.
Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.
We recommend waiting on creation of sites until the issue is resolved.
Degraded Workflows affecting AU region
minorSource not attested
Last archived state: resolved
View archived record details
Workflow Operations
monitoring
Our engineers have implemented a fix. Customers are advised to retry any affected workflow tasks.
We continue to actively monitor the situation. Please reach out to support if you continue to encounter issues.
investigating
We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks]. This is affecting sites in the Australia (AU) region.
Our engineers are actively working on a fix. We'll post progress updates regularly on this page.
We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issu...
Degraded Workflows
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are actively observing internal graphs to ensure performance remains stable following recent measures.
Further updates will be provided in 2 to 3 hours, or sooner if new information becomes available.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our team is currently in the process of applying measures. Investigation and monitoring remain ongoing.
We'll provide our next update in an hour, or sooner once the information is available.
investigating
Investigation is still on-going. We'll provide our next update in an hour, or sooner once the information is available.
investigating
We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks].
Our engineers are actively working on a fix. We’ll post progress updates regularly on this page.
We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issue is resolved.
Automated Backup Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We identified an issue causing automated backups to fail. Our engineering team has deployed a fix for the underlying cause and is now monitoring backup workflows across the platform to confirm they complete successfully. Failed backups are expected to run successfully within the next 24 hours.
We'll share another update once we've confirmed full backup stability across affected sites.
Dashboard Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our engineering team continues to make progress toward resolving the issue. Live hosted sites remain fully operational and are not affected.
Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
identified
The necessary backend processes are still actively running to resolve the degraded performance.
Our engineering team is continuing to monitor the progress.
Live hosted sites and uptime remain fully operational and are not affected.
We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
identified
Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected.
Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
identified
Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected.
Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
identified
Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected.
We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.
identified
Our engineering team is actively working to resolve this issue and continues to make progress.
Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.
identified
We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time.
Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.
identified
Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations.
We are currently running a necessary backend process to resolve the issue, which will take some time to complete.
Live hosted sites and uptime remain fully operational and unaffected.
We will provide our next update in 2 to 3 hours, or sooner if the situation changes.
investigating
We are continuing to investigate this issue.
We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.
investigating
Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.
Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible.
Need Immediate Assistance?
General concerns: Submit a ticket or reach out via Live Chat.
- If the Dashboard is inaccessible: Cont...
July 2026
Dashboard login and Terminus errors
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and Dashboard logins are now working. Our team is continuing to monitor Dashboard and Terminus to ensure stability and confirm the issue is fully resolved.
identified
The issue has been identified and a fix is being implemented.
If you require urgent assistance, please contact Pantheon Support at helpdesk@pantheon.io.
investigating
We are currently investigating an issue impacting Dashboard logins and Terminus operations. All live sites remain fully operational and unaffected.
We will provide our next update as soon as more information becomes available.
Dashboard Login Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and the initial Dashboard login tests reflect positive results. Our team is closely monitoring.
We will provide a final update once the resolution is verified.
If you continue to experience the same issue, please contact us directly at helpdesk@pantheon.io.
investigating
We’re actively investigating the issue and will keep you updated.
For urgent support, please contact helpdesk@pantheon.io.
investigating
We are currently experiencing an issue with the "Connect to Google" login option on the Pantheon Dashboard. All live sites remain fully operational and unaffected.
Our engineering team is actively working to identify the root cause and implement a resolution. If you need immediate assistance, please contact us by email at helpdesk@pantheon.io.
We will provide our next update as soon as more information becomes available.
Intermittent Dashboard Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
We'll provide further updates as soon as more information becomes available.
investigating
We are currently experiencing an issue causing intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.
Our engineering team is actively working to identify the root cause and implement a resolution.
If you require immediate assistance, please contact us via email: helpdesk@pantheon.io
We will provide the next update as soon as more information becomes available.
Site availability issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the results.
We will provide our next update in 3–4 hours, or sooner if new information becomes available.
If you need immediate assistance or encounter any issues, please submit a support ticket at helpdesk@pantheon.io or contact us through live chat.
monitoring
The fix remains stable, with no new issues detected.
We're continuing to monitor system metrics and logs to confirm the resolution holds. We'll post again once we have new findings.
monitoring
We are closely monitoring the recent fix and have not identified any new issues.
We will provide further updates as they become available.
monitoring
We are continuing to monitor for any further issues.
monitoring
We've deployed a fix for the workflow availability issues and expect systems to recover shortly. Engineers are actively monitoring the rollout to confirm that pushing code, creating environments, and running scheduled tasks return to normal.
investigating
We're investigating site availability issues affecting workflows. This may impact your ability to push code, create environments, or run scheduled tasks. Our engineers are actively working on a fix, and we'll post updates here regularly.
