Pantheon Outage History
Daily status observations, past incidents, and reported issue history for Pantheon.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 72% | 25 | 7 |
| July 2026 | 64.5% | 31 | 11 |
| June 2026 | 93.3% | 30 | 2 |
| May 2026 | 60% | 5 | 2 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Dashboard – Degraded Performance
Started:
Dashboard
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow loading times or intermittent issues loading site environments. Live hosted sites and environment uptime are fully operational and unaffected.
Our Engineering team is actively working to identify the root cause and restore normal functionality.
Need Immediate Assistance?
General concerns: Submit a support ticket or reach out via Live Chat.
If the Dashboard is inacces...
Degraded site creation
Started:
Spinup Operations
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating degraded performance or failures in certain platform workflows, such as site creation. This may affect your ability to create new sites.
Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.
We recommend waiting on creation of sites until the issue is resolved.
Degraded Workflows affecting AU region
Started:
Workflow Operations
monitoring
Our engineers have implemented a fix. Customers are advised to retry any affected workflow tasks.
We continue to actively monitor the situation. Please reach out to support if you continue to encounter issues.
investigating
We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks]. This is affecting sites in the Australia (AU) region.
Our engineers are actively working on a fix. We'll post progress updates regularly on this page.
We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issu...
Degraded Workflows
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
We are actively observing internal graphs to ensure performance remains stable following recent measures.
Further updates will be provided in 2 to 3 hours, or sooner if new information becomes available.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our team is currently in the process of applying measures. Investigation and monitoring remain ongoing.
We'll provide our next update in an hour, or sooner once the information is available.
investigating
Investigation is still on-going. We'll provide our next update in an hour, or sooner once the information is available.
investigating
We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks].
Our engineers are actively working on a fix. We’ll post progress updates regularly on this page.
We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issue is resolved.
Automated Backup Failures
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
We identified an issue causing automated backups to fail. Our engineering team has deployed a fix for the underlying cause and is now monitoring backup workflows across the platform to confirm they complete successfully. Failed backups are expected to run successfully within the next 24 hours.
We'll share another update once we've confirmed full backup stability across affected sites.
Dashboard Performance Issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our engineering team continues to make progress toward resolving the issue. Live hosted sites remain fully operational and are not affected.
Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
identified
The necessary backend processes are still actively running to resolve the degraded performance.
Our engineering team is continuing to monitor the progress.
Live hosted sites and uptime remain fully operational and are not affected.
We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
identified
Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected.
Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
identified
Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected.
Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
identified
Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected.
We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.
identified
Our engineering team is actively working to resolve this issue and continues to make progress.
Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.
identified
We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time.
Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.
identified
Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations.
We are currently running a necessary backend process to resolve the issue, which will take some time to complete.
Live hosted sites and uptime remain fully operational and unaffected.
We will provide our next update in 2 to 3 hours, or sooner if the situation changes.
investigating
We are continuing to investigate this issue.
We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.
investigating
Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.
Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible.
Need Immediate Assistance?
General concerns: Submit a ticket or reach out via Live Chat.
- If the Dashboard is inaccessible: Cont...
July 2026
Dashboard login and Terminus errors
Started:
monitoring
A fix has been deployed, and Dashboard logins are now working. Our team is continuing to monitor Dashboard and Terminus to ensure stability and confirm the issue is fully resolved.
identified
The issue has been identified and a fix is being implemented.
If you require urgent assistance, please contact Pantheon Support at helpdesk@pantheon.io.
investigating
We are currently investigating an issue impacting Dashboard logins and Terminus operations. All live sites remain fully operational and unaffected.
We will provide our next update as soon as more information becomes available.
Dashboard Login Issues
Started:
monitoring
A fix has been deployed, and the initial Dashboard login tests reflect positive results. Our team is closely monitoring.
We will provide a final update once the resolution is verified.
If you continue to experience the same issue, please contact us directly at helpdesk@pantheon.io.
investigating
We’re actively investigating the issue and will keep you updated.
For urgent support, please contact helpdesk@pantheon.io.
investigating
We are currently experiencing an issue with the "Connect to Google" login option on the Pantheon Dashboard. All live sites remain fully operational and unaffected.
Our engineering team is actively working to identify the root cause and implement a resolution. If you need immediate assistance, please contact us by email at helpdesk@pantheon.io.
We will provide our next update as soon as more information becomes available.
Intermittent Dashboard Errors
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
We'll provide further updates as soon as more information becomes available.
investigating
We are currently experiencing an issue causing intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.
Our engineering team is actively working to identify the root cause and implement a resolution.
If you require immediate assistance, please contact us via email: helpdesk@pantheon.io
We will provide the next update as soon as more information becomes available.
Site availability issues
Started:
monitoring
We are continuing to monitor the results.
We will provide our next update in 3–4 hours, or sooner if new information becomes available.
If you need immediate assistance or encounter any issues, please submit a support ticket at helpdesk@pantheon.io or contact us through live chat.
monitoring
The fix remains stable, with no new issues detected.
We're continuing to monitor system metrics and logs to confirm the resolution holds. We'll post again once we have new findings.
monitoring
We are closely monitoring the recent fix and have not identified any new issues.
We will provide further updates as they become available.
monitoring
We are continuing to monitor for any further issues.
monitoring
We've deployed a fix for the workflow availability issues and expect systems to recover shortly. Engineers are actively monitoring the rollout to confirm that pushing code, creating environments, and running scheduled tasks return to normal.
investigating
We're investigating site availability issues affecting workflows. This may impact your ability to push code, create environments, or run scheduled tasks. Our engineers are actively working on a fix, and we'll post updates here regularly.
WordPress 7.0.2 wp2shell
Started:
monitoring
We are continuing to monitor traffic patterns and adapt network-level mitigations in response.
monitoring
We can observe our mitigations denying an increasing volume of requests and are continuing to gather data to enhance our response.
We will provide an update Tuesday morning.
monitoring
Summary
On July 17, 2026, the WordPress security team disclosed two chained vulnerabilities in WordPress core, publicly referred to as "wp2shell":
- CVE-2026-60137 — a SQL injection issue in WordPress core (WP_Query / author__not_in).
- CVE-2026-63030 — a REST API batch-route confusion issue which, chained with the above, can lead to unauthenticated remote code execution.
Who is affected
This affects specific versions of WordPress core:
- 6.9.x — affected by both issues (RCE-capable...
Dashboard Performance Issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Investigation into the Pantheon Dashboard performance degradation is ongoing.
For critical support outside the dashboard interface, email helpdesk@pantheon.io immediately.
Next update: Between 30 minutes and 3 hours.
investigating
We are investigating reports of slow load times and degraded performance within the Pantheon Dashboard.
Traffic to live sites is routing normally and is not impacted by this event.
Our Engineering team is actively working to identify the root cause and restore full Dashboard functionality.
If you are unable to access the Dashboard to submit a ticket, please email us directly at helpdesk@pantheon.io for critical, time-sensitive deployments.
Next update: 30 minutes.
Git Push and deployment Operations Failing
Started:
monitoring
A fix has been deployed, and the Dashboard is now displaying successful Git operations.
We are monitoring the affected sites closely to ensure related features are functioning within expectation to confirm issues are completely resolved. We will provide a final update once the resolution is verified.
If you continue to experience the same issue, please contact us directly at helpdesk@pantheon.io.
identified
We have identified that this may partially affect spinning up of Multidev environments.
We are continuing to work on a fix for this issue. The next update will be in 2 hours or as soon as we have more details.
identified
Sites are unable to complete builds via Integrated Composer. Builds complete successfully but fail at the final step when the platform attempts to push build artifacts back to the site's Git repository.
Customers will see their deploy workflow fail with a pre-receive hook declined error. No data loss is occurring. Live sites are not affected; only new code deployments are blocked.
We have identified the root cause. A dependency version mismatch on a subset of our Git servers is causing a s...
Intermittent Dashboard Performance Issues
Started:
monitoring
A fix has been deployed, and the Pantheon Dashboard is now performing normally with stable loading times.
A runtime upgrade in our API layer recently reduced the size of an internal connection pool used for resolving service addresses. Under normal traffic, this caused requests to queue up waiting for available connections instead of being processed immediately, adding several seconds of delay to page loads and API responses across the dashboard.
Our Engineering team is monitoring the envir...
investigating
Our engineering team has resumed the investigation and is actively making progress.
Users may continue to experience intermittent slow loading times in the Pantheon Dashboard. Live sites remain fully operational and are not affected by this issue.
We understand the inconvenience this may cause and appreciate your patience as our investigation continues.
We will provide our next update within the next 6 hours, or sooner if new information becomes available or meaningful progress is made.
...
investigating
There is no change to report at this time. Our team will resume work tomorrow to investigate and resolve the dashboard performance degradation.
Users may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected.
We will continue to provide updates as work progresses. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at helpdesk@pantheon.io.
investigating
We have made progress investigating the dashboard performance degradation and are pausing active remediation for today. Our team will continue work tomorrow to fully resolve the issue.
Users may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected.
We will provide the next update in approximately 6 hours. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at helpdesk@pan...
investigating
We are continuing to investigate the root cause of the dashboard performance degradation. Users may still experience slow loading times. Live sites remain fully operational and unaffected.
Our team is actively implementing a fix to restore normal operations. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at helpdesk@pantheon.io.
investigating
We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.
Our Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this platform latency.
If you require immediate assistance for urgent concerns, please submit a support ticket or launch a live chat session. In the event the Dashboard becomes ...
June 2026
Degraded platform workflows
Started:
monitoring
A fix has been deployed, and the Pantheon Dashboard is now running normally with stable loading times. All platform background workflows have also returned to baseline operational levels.
If you previously experienced a failed dashboard action or a stuck workflow, please reload your dashboard and retry the task now. Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update on...
identified
We are continuing investigation on degraded dashboard performance and workflows.
Earlier, this issue also caused brief, temporary 503 errors on a small subset of live customer environments. Our engineers have successfully resolved the 503 errors, and all live customer websites are currently online and serving traffic normally.
Our team has identified the root cause and is actively working to restore dashboard access and workflow stability.
We recommend pausing the deploying of new code to ...
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating degraded performance or failures in platform workflows. This may affect your ability to push code, create environments, or run scheduled tasks.
Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.
May 2026
Dashboard Loading Issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward a resolution.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inacce...
Drupal 10/11 Site Creation Failing
Started:
monitoring
A fix has been implemented and site creation should be working again. Please contact Support if you continue to have issues with new site creation.
identified
The issue has been identified and a fix is being implemented.
investigating
Site creation of Drupal 10 and 11 sites are failing due to a <a href="https://symfony.com/blog/cve-2026-46644-insecure-equivalence-in-symfony-polyfill-intl-idn-for-ascii-only-xn-labels">security vulnerability</a> recently disclosed in the "symfony/polyfill-intl-idn" library. We are working on a fix to re-enable site creation functionality.
Intermittent Dashboard Performance Issues
Started:
monitoring
A fix has been deployed, and the Dashboard is now running normally with stable loading times.
Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified.
If you continue to experience any performance degradation, please contact us directly at helpdesk@pantheon.io.
investigating
We are continuing to work on the Dashboard performance issues. The dashboard is operating normally. We are continuing to investigate the root cause. All live sites remain unaffected.
Our next update will be provided within the hour, or sooner as information becomes available. If you require urgent assistance, please contact helpdesk@pantheon.io.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate the root cause of the Dashboard performance issues. Users may continue to experience slow loading times or temporary timeouts. Live sites are unaffected.
We are actively working on a fix to restore normal operations. If you need immediate assistance and are unable to access support through the dashboard, please contact us at helpdesk@pantheon.io.
investigating
We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.
Our Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this deployment blocker.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccess...
Git Commit Logs Unavailable on Dev
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our Engineering team has identified the root cause of the missing Git commit logs on Dev environments and is actively implementing a fix.
Please note this remains a Dashboard display issue only. All sites are fully operational, and CLI/Terminus deployments continue to process successfully.
We will provide another update within the next 1-2 hours.
investigating
We are currently investigating an issue where Git commit logs and deployment histories are unavailable or failing to load on Dev environments.
Please be assured that this is a dashboard display issue only: Git pushes and deployments to Dev environments are still processing successfully via the command line (CLI) and Terminus, and all hosted sites remain fully operational.
Our Engineering team is actively working to determine the root cause of this display latency and restore Git commit visi...
Dashboard Performance Issues
Started:
monitoring
A fix has been implemented, and users should now see visible performance improvements when loading the Dashboard.
Our Engineering team is closely monitoring the environment to ensure stability and verify that the issue is fully resolved.
We will provide a final update once the resolution is confirmed.
If you continue to experience any issues, please contact us at helpdesk@pantheon.io.
identified
The issue has been identified and a fix is being implemented.
investigating
Engineering continues to investigate the reported performance delays within the Dashboard.
We would like to clarify that all services remain operational and customers should not experience downtime; the impact is strictly limited to Dashboard's page responsiveness.
Our next update will be provided in approximately 2–3 hours, or sooner as information becomes available.
If you require urgent assistance, please contact helpdesk@pantheon.io.
investigating
Our Engineering team is continuing to investigate the cause of the Dashboard performance issues.
Client sites remain unaffected, and we are working to restore full functionality as quickly as possible.
For urgent assistance or if the Dashboard is inaccessible, please contact us at helpdesk@pantheon.io.
investigating
We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected.
Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We understand this may impact your workflow and appreciate your patience while we work toward a resolution.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is ina...
Dashboard Metrics Issues
Started:
monitoring
We have implemented a fix to resolve the reporting issue affecting the Site Metrics page.
While the data pipeline has been restored, please be aware that zero-value metrics may remain cached in your browser for up to six hours.
To mitigate this and view your updated traffic data immediately, we recommend clearing your browser’s cache to force a fresh download of the metrics.
Our team will continue to monitor the situation closely to ensure stability, and we sincerely appreciate your p...
investigating
We are currently investigating an issue where site traffic metrics are incorrectly displaying as zero within the dashboard.
Please be assured that this is a reporting-only issue: all hosted sites remain fully operational, and the dashboard itself is online and accessible.
Our Engineering team is working to determine if this is a visual latency error or a delay in the data processing pipeline.
If you are experiencing any issues beyond these specific metric displays, please reach out to S...
April 2026
Workspace Creation Failure
Started:
identified
The issue has been identified, and a fix is being implemented.
investigating
We are continuing to investigate the issue.
investigating
Our team is continuing to investigate the issue affecting new workspace creation.
We apologise for the inconvenience. We will provide an update within the next 3 hours or as soon as new information becomes available.
investigating
We are continuing to investigate the issue.
investigating
We're currently investigating failure in workspaces, which may affect your ability to create a new workspace.
Our engineers are triaging the issue and working on a fix. We'll post progress updates regularly on this page.
Immediate Freeze on Live Deployments
Started:
monitoring
A fix has already been implemented, and we are monitoring the results.
We recommend doing a hard refresh before triggering new workflows on the dashboard.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating degraded performance in the deployment workflows from the Test to the Live environment. We have identified a high-risk configuration in the current deployment process that may lead to unintended data and file loss within the live environment.
Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page.
We recommend pausing the use of deploy to Live until the issue is resolved.
Security Advisory: Unauthorized Access via Credential Stuffing
Started:
investigating
We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts.
Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords.
Required Actions for All Customers
• Audit Your Sites: Check for unexpected code or file modifications. If you find any suspicious changes, contact Pantheon Support i...
Degraded Redis Endpoint Response
Started:
monitoring
We are closely monitoring the recent fix and have not identified any new issues.
We will provide further updates as they become available.
monitoring
A fix has been implemented and we are monitoring the results.
Thank you for your continued patience.
investigating
We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region.
We have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.
Thank you for your continued patience.
investigating
We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues.
At this time, a manual remediation can be done by Support.
If you're currently experiencing issues with your sites due to Redis, please contact Support via chat or ticket.
Our team is standing by to assist.
We will share another update within the next 3-4 hours or sooner as more information becomes available.
investigating
We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier.
If you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.
We will provide another update within the next day or as soon as more details become available.
investigating
We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place.
If you experience site downtime or any Redis-related issues, please contact Support.
We will provide an update in approximately 1-2 hours or as soon as more information becomes available.
investigating
We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region.
We appreciate your patience and will share more information as soon as it's available.
investigating
We are continuing to investigate the issue.
Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.
investigating
We are actively investigating the issue and will continue to provide updates as more information becomes available.
investigating
We are currently investigating an issue where some sites are experiencing disruptions in Redis connections.
We'll provide further updates as soon as further information becomes available.
March 2026
Intermittent access issues affecting Pantheon Dashboard
Started:
monitoring
We have taken steps to resolve the issues with the Pantheon Dashboard. You should see improvements now, but we'll keep monitoring the results.
Thank you for your continued patience.
monitoring
We have applied a fix to mitigate the issue affecting the Pantheon Dashboard, and we are actively monitoring the results.
We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.
investigating
We are continuing our efforts to stabilise the Pantheon Dashboard and provide a permanent fix. We will provide another update within the next 3 hours, or sooner if there are any new developments.
Thank you for your continued patience.
investigating
Our investigation into the issue affecting the Pantheon Dashboard is ongoing. We understand the impact of the issue and are committed to providing a permanent solution.
The next update will be provided in 3 hours, or if new information becomes available. We thank you for your continued patience.
investigating
We are actively investigating the issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments.
Thank you for your continued patience.
investigating
We are continuing to investigate the issue. There are no new updates at this time.
We will provide the next update in 3 hours or as soon as new information becomes available.
investigating
We continue to see improvement in system performance and a decrease in error rates. We are actively investigating the issue and working on a permanent resolution. Some users may still experience intermittent latency.
We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
investigating
We are seeing improvement in system performance and a decrease in error rates. Our team continues to investigate the issue and is actively working toward a permanent resolution. Some users may still experience intermittent latency in the meantime.
investigating
We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution.
We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
investigating
We are continuing to actively investigate this issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments.
Thank you for your continued patience.
investigating
Our efforts to stabilise the Pantheon Dashboard are ongoing. We remain in active investigation of the issue.
We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
investigating
We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution.
We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
investigating
We are continuing to investigate this issue.
We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
investigating
Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. There are no new updates at this time.
We will provide our next update within the next 3 hours, or sooner if new information becomes available.
investigating
We are actively investigating the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available.
Thank you for your continued patience and understanding.
investigating
Investigation into the dashboard instability is ongoing. We realize the significant impact this extended downtime has had on your operations over the past 24 hours and appreciate your continued patience. Our team is fully committed to a permanent resolution and will provide more information as soon as it's available.
investigating
We are continuing to actively investigate the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available.
Thank you for your continued patience and understanding.
investigating
We are continuing to investigate this issue.
We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
investigating
Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. We are continuing to review the reports to determine a root cause and restore full operations.
We will share the next update in the next 3 hours or once new information becomes available.
investigating
We continue to actively investigate the root cause of the issue affecting the Pantheon Dashboard.
The next update will be provided in the next 3 hours or as soon as new information becomes available. Thank you for your patience while we work on providing a solution.
investigating
We are actively investigating the issue. There are no new updates at this time. We’ll provide an update within the next 3 hours, or sooner if we have new information.
investigating
We are continuing to investigate this issue and closely monitoring the situation. We will provide another update within the next 3 hours, or sooner if there are any significant developments.
investigating
We are actively investigating this issue. We appreciate your patience and will provide an update within the next 3 hours or sooner if new information becomes available.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io.
investigating
Our team is continuing to investigate the root cause of the current dashboard performance issues. We are focused on a permanent resolution and appreciate your continued patience.
investigating
Efforts to stabilize the dashboard are ongoing. We are continuing to investigate the root cause of these intermittent issues and appreciate your continued patience while we work to restore full service.
investigating
We are still working to resolve the issues affecting the Dashboard. We appreciate your patience and will share more information as soon as it's available
investigating
We are continuing to investigate this issue.
investigating
Our engineering team is continuing to investigate reports of intermittent performance issues affecting the Dashboard. While we previously moved to monitoring, we are re-engaging our investigation to ensure a stable and permanent resolution.
We are committed to restoring full performance and will provide a further update within the next hour, or as soon as new information becomes available. Thank you for your continued patience.
monitoring
The issue has been identified, and a fix has been implemented.
We are continuing to monitor the results.
investigating
We are continuing to investigate the issue affecting access to the Pantheon Dashboard.
We will share an update within the next hour, or as soon as new information becomes available.
investigating
We are investigating an issue affecting access to the Pantheon Dashboard.
Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves.
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support. The next update will be provided in the next hour.
Intermittent access issues affecting Pantheon Dashboard and Workflow
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate the issue.
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.
investigating
We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as [502 responses, degraded performance, or failed commands].
Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves.
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access t...
Degraded Dashboard and Terminus Performance
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
Performance has improved but remains above the pre-incident baseline. We have transitioned this case from Resolved back to Investigating as a precaution. All internal team code deployments are currently on hold to ensure platform stability.
Our Engineering teams are performing a deep dive into core data storage performance and asynchronous job runner behavior to isolate the root cause.
Multiple teams are dedicated to a real-time synchronized response to return latency to normal levels.
Nex...
investigating
We understand the urgency, and our Engineers remain fully focused on this case.
While there are no major developments yet, we are actively testing potential fixes.
Expect our next update in 3 hours.
investigating
No major updates. We are still investigating the issue.
We will post another update in 3 hours or once a major update is available.
investigating
We are still investigating the issue.
We will post another update in 3 hours or once a major update is available.
investigating
We are continuing to investigate the issue. Thank you for your patience and understanding.
investigating
We are continuing to work on a fix for this issue with the Dashboard and Terminus-related workflows.
We will share another update in 2 to 3 hours, or as soon as more information becomes available.
investigating
Our Engineering team is actively investigating the issue.
We will provide another update within the next 2-3 hours or sooner if new information becomes available.
Thank you for your continued patience and understanding.
investigating
We are continuing to investigate the issue affecting Dashboard performance and Terminus workflows.
If you're experiencing any related issues, please reach out to Support via chat or ticket, and our team will investigate immediately.
We will provide another update within the next 30 minutes to an hour or as soon as more details become available.
investigating
Our team is still actively investigating the issue. Thank you for your patience.
investigating
We are continuing to investigate this issue.
investigating
We're currently investigating an issue affecting the loading of the Dashboard and Terminus-related workflows.
We apologize for any inconvenience this has caused.
If you're experiencing an urgent issue, please contact support at helpdesk@pantheon.io
Filesystem Access Issues
Started:
investigating
Our team is actively investigating the filesystem access issue.
If you experience any permission-related errors in your Live environment, please don't hesitate to contact Support via chat or ticket.
We greatly appreciate your continued patience.
investigating
We are continuing to investigate the issue.
Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.
investigating
Investigation continues into the reported filesystem issues.
Our Engineering team is working through the weekend to resolve this with the highest priority for all affected sites.
We will provide a further update in 6 hours or as soon as new information becomes available.
investigating
We are continuing to investigate the root cause of the Filesystem Access Issues.
Thank you for your patience and understanding.
investigating
We are continuing to investigate the issue with filesystem access.
If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites.
We are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available.
investigating
Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority.
We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.
investigating
Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution.
The investigation remains active and is our top priority.
We'll be updating the status within 6 hours from now, or sooner if new information becomes available.
We appreciate your continued patience on this.
investigating
Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.
investigating
We are continuing to investigate the root cause of the Filesystem Access Issues.
Thank you for your patience and understanding.
investigating
We are continuing to investigate the root cause of the Filesystem Access Issues.
Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of filesystem permission errors affecting select sites.
Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix.
Current Workaround:
While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately.
If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket.
Our team is ...