Pantheon Outage History
Uptime record, past incidents, and downtime history for Pantheon.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 77.8% | 9 | 2 |
| June 2026 | 93.3% | 30 | 2 |
| May 2026 | 80.6% | 31 | 6 |
| April 2026 | 81% | 21 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Git Push and deployment Operations Failing
Started: Jul 3, 6:50 AM
monitoring
A fix has been deployed, and the Dashboard is now displaying successful Git operations.
We are monitoring the affected sites closely to ensure related features are functioning within expectation to confirm issues are completely resolved. We will provide a final update once the resolution is verified.
If you continue to experience the same issue, please contact us directly at helpdesk@pantheon.io.
Jul 3, 11:10 AM
identified
We have identified that this may partially affect spinning up of Multidev environments.
We are continuing to work on a fix for this issue. The next update will be in 2 hours or as soon as we have more details.
Jul 3, 9:20 AM
identified
Sites are unable to complete builds via Integrated Composer. Builds complete successfully but fail at the final step when the platform attempts to push build artifacts back to the site's Git repository.
Customers will see their deploy workflow fail with a pre-receive hook declined error. No data loss is occurring. Live sites are not affected; only new code deployments are blocked.
We have identified the root cause. A dependency version mismatch on a subset of our Git servers is causing a s...
Jul 3, 6:50 AM
Intermittent Dashboard Performance Issues
Started: Jul 1, 12:17 AM
monitoring
A fix has been deployed, and the Pantheon Dashboard is now performing normally with stable loading times.
A runtime upgrade in our API layer recently reduced the size of an internal connection pool used for resolving service addresses. Under normal traffic, this caused requests to queue up waiting for available connections instead of being processed immediately, adding several seconds of delay to page loads and API responses across the dashboard.
Our Engineering team is monitoring the envir...
Jul 1, 6:11 PM
investigating
Our engineering team has resumed the investigation and is actively making progress.
Users may continue to experience intermittent slow loading times in the Pantheon Dashboard. Live sites remain fully operational and are not affected by this issue.
We understand the inconvenience this may cause and appreciate your patience as our investigation continues.
We will provide our next update within the next 6 hours, or sooner if new information becomes available or meaningful progress is made.
...
Jul 1, 12:20 PM
investigating
There is no change to report at this time. Our team will resume work tomorrow to investigate and resolve the dashboard performance degradation.
Users may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected.
We will continue to provide updates as work progresses. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at helpdesk@pantheon.io.
Jul 1, 6:30 AM
investigating
We have made progress investigating the dashboard performance degradation and are pausing active remediation for today. Our team will continue work tomorrow to fully resolve the issue.
Users may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected.
We will provide the next update in approximately 6 hours. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at helpdesk@pan...
Jul 1, 12:17 AM
investigating
We are continuing to investigate the root cause of the dashboard performance degradation. Users may still experience slow loading times. Live sites remain fully operational and unaffected.
Our team is actively implementing a fix to restore normal operations. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at helpdesk@pantheon.io.
Jun 30, 9:16 PM
investigating
We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.
Our Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this platform latency.
If you require immediate assistance for urgent concerns, please submit a support ticket or launch a live chat session. In the event the Dashboard becomes ...
Jun 30, 6:15 PM
June 2026
Degraded platform workflows
Started: Jun 10, 6:34 AM
monitoring
A fix has been deployed, and the Pantheon Dashboard is now running normally with stable loading times. All platform background workflows have also returned to baseline operational levels.
If you previously experienced a failed dashboard action or a stuck workflow, please reload your dashboard and retry the task now. Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update on...
Jun 10, 10:32 AM
identified
We are continuing investigation on degraded dashboard performance and workflows.
Earlier, this issue also caused brief, temporary 503 errors on a small subset of live customer environments. Our engineers have successfully resolved the 503 errors, and all live customer websites are currently online and serving traffic normally.
Our team has identified the root cause and is actively working to restore dashboard access and workflow stability.
We recommend pausing the deploying of new code to ...
Jun 10, 9:43 AM
identified
We are continuing to work on a fix for this issue.
Jun 10, 8:42 AM
identified
The issue has been identified and a fix is being implemented.
Jun 10, 7:11 AM
investigating
We are currently investigating degraded performance or failures in platform workflows. This may affect your ability to push code, create environments, or run scheduled tasks.
Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.
Jun 10, 6:34 AM
May 2026
Dashboard Loading Issues
Started: May 27, 6:13 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 27, 8:25 PM
identified
The issue has been identified and a fix is being implemented.
May 27, 7:17 PM
investigating
We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward a resolution.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inacce...
May 27, 6:13 PM
Drupal 10/11 Site Creation Failing
Started: May 27, 4:22 PM
monitoring
A fix has been implemented and site creation should be working again. Please contact Support if you continue to have issues with new site creation.
May 27, 8:48 PM
identified
The issue has been identified and a fix is being implemented.
May 27, 6:08 PM
investigating
Site creation of Drupal 10 and 11 sites are failing due to a <a href="https://symfony.com/blog/cve-2026-46644-insecure-equivalence-in-symfony-polyfill-intl-idn-for-ascii-only-xn-labels">security vulnerability</a> recently disclosed in the "symfony/polyfill-intl-idn" library. We are working on a fix to re-enable site creation functionality.
May 27, 4:22 PM
Intermittent Dashboard Performance Issues
Started: May 25, 3:53 PM
monitoring
A fix has been deployed, and the Dashboard is now running normally with stable loading times.
Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified.
If you continue to experience any performance degradation, please contact us directly at helpdesk@pantheon.io.
May 25, 7:51 PM
investigating
We are continuing to work on the Dashboard performance issues. The dashboard is operating normally. We are continuing to investigate the root cause. All live sites remain unaffected.
Our next update will be provided within the hour, or sooner as information becomes available. If you require urgent assistance, please contact helpdesk@pantheon.io.
May 25, 6:45 PM
investigating
We are continuing to investigate this issue.
May 25, 5:24 PM
investigating
We are continuing to investigate the root cause of the Dashboard performance issues. Users may continue to experience slow loading times or temporary timeouts. Live sites are unaffected.
We are actively working on a fix to restore normal operations. If you need immediate assistance and are unable to access support through the dashboard, please contact us at helpdesk@pantheon.io.
May 25, 4:38 PM
investigating
We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.
Our Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this deployment blocker.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccess...
May 25, 3:53 PM
Git Commit Logs Unavailable on Dev
Started: May 20, 7:26 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 20, 10:09 PM
identified
Our Engineering team has identified the root cause of the missing Git commit logs on Dev environments and is actively implementing a fix.
Please note this remains a Dashboard display issue only. All sites are fully operational, and CLI/Terminus deployments continue to process successfully.
We will provide another update within the next 1-2 hours.
May 20, 8:16 PM
investigating
We are currently investigating an issue where Git commit logs and deployment histories are unavailable or failing to load on Dev environments.
Please be assured that this is a dashboard display issue only: Git pushes and deployments to Dev environments are still processing successfully via the command line (CLI) and Terminus, and all hosted sites remain fully operational.
Our Engineering team is actively working to determine the root cause of this display latency and restore Git commit visi...
May 20, 7:26 PM
Dashboard Performance Issues
Started: May 13, 3:20 PM
monitoring
A fix has been implemented, and users should now see visible performance improvements when loading the Dashboard.
Our Engineering team is closely monitoring the environment to ensure stability and verify that the issue is fully resolved.
We will provide a final update once the resolution is confirmed.
If you continue to experience any issues, please contact us at helpdesk@pantheon.io.
May 13, 9:51 PM
identified
The issue has been identified and a fix is being implemented.
May 13, 9:13 PM
investigating
Engineering continues to investigate the reported performance delays within the Dashboard.
We would like to clarify that all services remain operational and customers should not experience downtime; the impact is strictly limited to Dashboard's page responsiveness.
Our next update will be provided in approximately 2–3 hours, or sooner as information becomes available.
If you require urgent assistance, please contact helpdesk@pantheon.io.
May 13, 7:22 PM
investigating
Our Engineering team is continuing to investigate the cause of the Dashboard performance issues.
Client sites remain unaffected, and we are working to restore full functionality as quickly as possible.
For urgent assistance or if the Dashboard is inaccessible, please contact us at helpdesk@pantheon.io.
May 13, 5:11 PM
investigating
We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected.
Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We understand this may impact your workflow and appreciate your patience while we work toward a resolution.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is ina...
May 13, 3:20 PM
Dashboard Metrics Issues
Started: May 5, 4:09 PM
monitoring
We have implemented a fix to resolve the reporting issue affecting the Site Metrics page.
While the data pipeline has been restored, please be aware that zero-value metrics may remain cached in your browser for up to six hours.
To mitigate this and view your updated traffic data immediately, we recommend clearing your browser’s cache to force a fresh download of the metrics.
Our team will continue to monitor the situation closely to ensure stability, and we sincerely appreciate your p...
May 5, 5:21 PM
investigating
We are currently investigating an issue where site traffic metrics are incorrectly displaying as zero within the dashboard.
Please be assured that this is a reporting-only issue: all hosted sites remain fully operational, and the dashboard itself is online and accessible.
Our Engineering team is working to determine if this is a visual latency error or a delay in the data processing pipeline.
If you are experiencing any issues beyond these specific metric displays, please reach out to S...
May 5, 4:09 PM
April 2026
Workspace Creation Failure
Started: Apr 24, 6:21 AM
identified
The issue has been identified, and a fix is being implemented.
Apr 24, 2:29 PM
investigating
We are continuing to investigate the issue.
Apr 24, 1:36 PM
investigating
Our team is continuing to investigate the issue affecting new workspace creation.
We apologise for the inconvenience. We will provide an update within the next 3 hours or as soon as new information becomes available.
Apr 24, 10:43 AM
investigating
We are continuing to investigate the issue.
Apr 24, 7:52 AM
investigating
We're currently investigating failure in workspaces, which may affect your ability to create a new workspace.
Our engineers are triaging the issue and working on a fix. We'll post progress updates regularly on this page.
Apr 24, 6:21 AM
Immediate Freeze on Live Deployments
Started: Apr 19, 12:03 AM
monitoring
A fix has already been implemented, and we are monitoring the results.
We recommend doing a hard refresh before triggering new workflows on the dashboard.
Apr 19, 1:01 AM
identified
The issue has been identified and a fix is being implemented.
Apr 19, 12:25 AM
investigating
We are continuing to investigate this issue.
Apr 19, 12:04 AM
investigating
We are currently investigating degraded performance in the deployment workflows from the Test to the Live environment. We have identified a high-risk configuration in the current deployment process that may lead to unintended data and file loss within the live environment.
Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page.
We recommend pausing the use of deploy to Live until the issue is resolved.
Apr 19, 12:03 AM
Security Advisory: Unauthorized Access via Credential Stuffing
Started: Apr 15, 2:27 PM
investigating
We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts.
Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords.
Required Actions for All Customers
• Audit Your Sites: Check for unexpected code or file modifications. If you find any suspicious changes, contact Pantheon Support i...
Apr 15, 2:27 PM
Degraded Redis Endpoint Response
Started: Apr 15, 10:40 AM
monitoring
We are closely monitoring the recent fix and have not identified any new issues.
We will provide further updates as they become available.
Apr 16, 12:29 PM
monitoring
A fix has been implemented and we are monitoring the results.
Thank you for your continued patience.
Apr 16, 8:41 AM
investigating
We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region.
We have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.
Thank you for your continued patience.
Apr 16, 3:30 AM
investigating
We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues.
At this time, a manual remediation can be done by Support.
If you're currently experiencing issues with your sites due to Redis, please contact Support via chat or ticket.
Our team is standing by to assist.
We will share another update within the next 3-4 hours or sooner as more information becomes available.
Apr 15, 11:02 PM
investigating
We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier.
If you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.
We will provide another update within the next day or as soon as more details become available.
Apr 15, 8:04 PM
investigating
We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place.
If you experience site downtime or any Redis-related issues, please contact Support.
We will provide an update in approximately 1-2 hours or as soon as more information becomes available.
Apr 15, 4:16 PM
investigating
We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region.
We appreciate your patience and will share more information as soon as it's available.
Apr 15, 2:23 PM
investigating
We are continuing to investigate the issue.
Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.
Apr 15, 12:56 PM
investigating
We are actively investigating the issue and will continue to provide updates as more information becomes available.
Apr 15, 11:44 AM
investigating
We are currently investigating an issue where some sites are experiencing disruptions in Redis connections.
We'll provide further updates as soon as further information becomes available.
Apr 15, 10:40 AM
March 2026
Intermittent access issues affecting Pantheon Dashboard
Started: Mar 30, 10:22 AM
monitoring
We have taken steps to resolve the issues with the Pantheon Dashboard. You should see improvements now, but we'll keep monitoring the results.
Thank you for your continued patience.
Apr 2, 8:56 PM
monitoring
We have applied a fix to mitigate the issue affecting the Pantheon Dashboard, and we are actively monitoring the results.
We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.
Apr 2, 2:54 PM
investigating
We are continuing our efforts to stabilise the Pantheon Dashboard and provide a permanent fix. We will provide another update within the next 3 hours, or sooner if there are any new developments.
Thank you for your continued patience.
Apr 2, 11:54 AM
investigating
Our investigation into the issue affecting the Pantheon Dashboard is ongoing. We understand the impact of the issue and are committed to providing a permanent solution.
The next update will be provided in 3 hours, or if new information becomes available. We thank you for your continued patience.
Apr 2, 8:51 AM
investigating
We are actively investigating the issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments.
Thank you for your continued patience.
Apr 2, 5:51 AM
investigating
We are continuing to investigate the issue. There are no new updates at this time.
We will provide the next update in 3 hours or as soon as new information becomes available.
Apr 2, 2:52 AM
investigating
We continue to see improvement in system performance and a decrease in error rates. We are actively investigating the issue and working on a permanent resolution. Some users may still experience intermittent latency.
We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
Apr 1, 11:52 PM
investigating
We are seeing improvement in system performance and a decrease in error rates. Our team continues to investigate the issue and is actively working toward a permanent resolution. Some users may still experience intermittent latency in the meantime.
Apr 1, 8:51 PM
investigating
We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution.
We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
Apr 1, 6:37 PM
investigating
We are continuing to actively investigate this issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments.
Thank you for your continued patience.
Apr 1, 1:40 PM
investigating
Our efforts to stabilise the Pantheon Dashboard are ongoing. We remain in active investigation of the issue.
We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
Apr 1, 10:51 AM
investigating
We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution.
We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.
Apr 1, 7:55 AM
investigating
We are continuing to investigate this issue.
We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
Apr 1, 5:04 AM
investigating
Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. There are no new updates at this time.
We will provide our next update within the next 3 hours, or sooner if new information becomes available.
Apr 1, 2:02 AM
investigating
We are actively investigating the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available.
Thank you for your continued patience and understanding.
Mar 31, 11:10 PM
investigating
Investigation into the dashboard instability is ongoing. We realize the significant impact this extended downtime has had on your operations over the past 24 hours and appreciate your continued patience. Our team is fully committed to a permanent resolution and will provide more information as soon as it's available.
Mar 31, 8:06 PM
investigating
We are continuing to actively investigate the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available.
Thank you for your continued patience and understanding.
Mar 31, 4:49 PM
investigating
We are continuing to investigate this issue.
We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.
Mar 31, 2:45 PM
investigating
Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. We are continuing to review the reports to determine a root cause and restore full operations.
We will share the next update in the next 3 hours or once new information becomes available.
Mar 31, 12:10 PM
investigating
We continue to actively investigate the root cause of the issue affecting the Pantheon Dashboard.
The next update will be provided in the next 3 hours or as soon as new information becomes available. Thank you for your patience while we work on providing a solution.
Mar 31, 8:59 AM
investigating
We are actively investigating the issue. There are no new updates at this time. We’ll provide an update within the next 3 hours, or sooner if we have new information.
Mar 31, 6:01 AM
investigating
We are continuing to investigate this issue and closely monitoring the situation. We will provide another update within the next 3 hours, or sooner if there are any significant developments.
Mar 31, 3:25 AM
investigating
We are actively investigating this issue. We appreciate your patience and will provide an update within the next 3 hours or sooner if new information becomes available.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io.
Mar 31, 12:02 AM
investigating
Our team is continuing to investigate the root cause of the current dashboard performance issues. We are focused on a permanent resolution and appreciate your continued patience.
Mar 30, 9:55 PM
investigating
Efforts to stabilize the dashboard are ongoing. We are continuing to investigate the root cause of these intermittent issues and appreciate your continued patience while we work to restore full service.
Mar 30, 7:07 PM
investigating
We are still working to resolve the issues affecting the Dashboard. We appreciate your patience and will share more information as soon as it's available
Mar 30, 4:47 PM
investigating
We are continuing to investigate this issue.
Mar 30, 3:49 PM
investigating
Our engineering team is continuing to investigate reports of intermittent performance issues affecting the Dashboard. While we previously moved to monitoring, we are re-engaging our investigation to ensure a stable and permanent resolution.
We are committed to restoring full performance and will provide a further update within the next hour, or as soon as new information becomes available. Thank you for your continued patience.
Mar 30, 2:49 PM
monitoring
The issue has been identified, and a fix has been implemented.
We are continuing to monitor the results.
Mar 30, 12:41 PM
investigating
We are continuing to investigate the issue affecting access to the Pantheon Dashboard.
We will share an update within the next hour, or as soon as new information becomes available.
Mar 30, 11:40 AM
investigating
We are investigating an issue affecting access to the Pantheon Dashboard.
Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves.
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support. The next update will be provided in the next hour.
Mar 30, 10:22 AM
Intermittent access issues affecting Pantheon Dashboard and Workflow
Started: Mar 28, 12:41 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 28, 1:59 PM
investigating
We are continuing to investigate the issue.
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.
Mar 28, 1:34 PM
investigating
We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as [502 responses, degraded performance, or failed commands].
Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves.
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access t...
Mar 28, 12:41 PM
Degraded Dashboard and Terminus Performance
Started: Mar 26, 12:22 PM
identified
The issue has been identified and a fix is being implemented.
Mar 27, 10:11 PM
investigating
Performance has improved but remains above the pre-incident baseline. We have transitioned this case from Resolved back to Investigating as a precaution. All internal team code deployments are currently on hold to ensure platform stability.
Our Engineering teams are performing a deep dive into core data storage performance and asynchronous job runner behavior to isolate the root cause.
Multiple teams are dedicated to a real-time synchronized response to return latency to normal levels.
Nex...
Mar 27, 5:53 PM
investigating
We understand the urgency, and our Engineers remain fully focused on this case.
While there are no major developments yet, we are actively testing potential fixes.
Expect our next update in 3 hours.
Mar 27, 3:16 PM
investigating
No major updates. We are still investigating the issue.
We will post another update in 3 hours or once a major update is available.
Mar 27, 12:16 PM
investigating
We are still investigating the issue.
We will post another update in 3 hours or once a major update is available.
Mar 27, 8:27 AM
investigating
We are continuing to investigate the issue. Thank you for your patience and understanding.
Mar 27, 2:15 AM
investigating
We are continuing to work on a fix for this issue with the Dashboard and Terminus-related workflows.
We will share another update in 2 to 3 hours, or as soon as more information becomes available.
Mar 26, 10:54 PM
investigating
Our Engineering team is actively investigating the issue.
We will provide another update within the next 2-3 hours or sooner if new information becomes available.
Thank you for your continued patience and understanding.
Mar 26, 6:11 PM
investigating
We are continuing to investigate the issue affecting Dashboard performance and Terminus workflows.
If you're experiencing any related issues, please reach out to Support via chat or ticket, and our team will investigate immediately.
We will provide another update within the next 30 minutes to an hour or as soon as more details become available.
Mar 26, 4:15 PM
investigating
Our team is still actively investigating the issue. Thank you for your patience.
Mar 26, 2:36 PM
investigating
We are continuing to investigate this issue.
Mar 26, 1:18 PM
investigating
We're currently investigating an issue affecting the loading of the Dashboard and Terminus-related workflows.
We apologize for any inconvenience this has caused.
If you're experiencing an urgent issue, please contact support at helpdesk@pantheon.io
Mar 26, 12:22 PM
Filesystem Access Issues
Started: Mar 11, 3:49 PM
investigating
Our team is actively investigating the filesystem access issue.
If you experience any permission-related errors in your Live environment, please don't hesitate to contact Support via chat or ticket.
We greatly appreciate your continued patience.
Mar 17, 11:39 AM
investigating
We are continuing to investigate the issue.
Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.
Mar 17, 3:32 AM
investigating
Investigation continues into the reported filesystem issues.
Our Engineering team is working through the weekend to resolve this with the highest priority for all affected sites.
We will provide a further update in 6 hours or as soon as new information becomes available.
Mar 16, 7:51 PM
investigating
We are continuing to investigate the root cause of the Filesystem Access Issues.
Thank you for your patience and understanding.
Mar 14, 4:02 AM
investigating
We are continuing to investigate the issue with filesystem access.
If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites.
We are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available.
Mar 13, 7:34 PM
investigating
Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority.
We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.
Mar 13, 12:25 PM
investigating
Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution.
The investigation remains active and is our top priority.
We'll be updating the status within 6 hours from now, or sooner if new information becomes available.
We appreciate your continued patience on this.
Mar 12, 6:44 PM
investigating
Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.
Mar 12, 10:53 AM
investigating
We are continuing to investigate the root cause of the Filesystem Access Issues.
Thank you for your patience and understanding.
Mar 12, 4:07 AM
investigating
We are continuing to investigate the root cause of the Filesystem Access Issues.
Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.
Mar 11, 11:02 PM
investigating
We are continuing to investigate this issue.
Mar 11, 7:32 PM
investigating
We are currently investigating reports of filesystem permission errors affecting select sites.
Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix.
Current Workaround:
While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately.
If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket.
Our team is ...
Mar 11, 3:49 PM