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73.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
75.9%
29
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting only Terminus workflows and commands, including Terminus authentication and API requests. Some Terminus requests may fail or time out.
Our Engineering team is working to restore Terminus service. There is currently no confirmed workaround or estimated time to resolution.
The Pantheon Dashboard and sites remain unaffected.
If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue causing workflow failures in the Pantheon Dashboard.
Our Engineering team is actively reviewing the issue and working to restore normal functionality. We will provide another update within 1–3 hours, or sooner if more information becomes available.
We are continuing to monitor for any further issues.
monitoring
The dashboard experienced a temporary increase in errors. The issue has been resolved, and the dashboard is loading normally again. We will continue monitoring to confirm the service remains stable.
Database Connection Issues and 504 Errors on a Subset of Sites
A fix has been implemented and we are monitoring the results.
identified
We have identified the cause of the 504 errors affecting the site. Service has been restored, and our verification confirms that uncached requests to the live site are returning successfully.
The issue was caused by an interruption of the database server supporting the site. The database has recovered, and our Engineering team is completing cleanup and validating the affected environment, including a previously unsuccessful database migration.
We are continuing to monitor the site and will provide another update as soon as more information becomes available. If you continue to experience issues, please contact helpdesk@pantheon.io.
investigating
We are investigating reports that a subset of Pantheon-hosted sites are returning 504 Gateway Timeout errors due to a database server issue.
Customers may experience site timeouts or failed page loads, and database migrations for affected environments may also be impacted.
Our Engineering team is actively working to restore normal service and verify that affected database operations are completing successfully. Some affected sites have begun recovering, but intermittent errors may continue while the investigation remains ongoing.
We will post updates as soon as more information becomes available. If you need immediate assistance, please contact helpdesk@pantheon.io.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue causing intermittent errors in the Pantheon Dashboard and some workspace operations. Customers may experience failed page loads or intermittent authorization errors when accessing the Dashboard or managing workspace resources.
Our Engineering team is actively reviewing the issue and working to restore normal functionality. We will provide another update within 1–3 hours, or sooner if more information becomes available.
If you are unable to access the Dashboard and need urgent assistance, please contact helpdesk@pantheon.io.
September 2026
Security Advisory: Unauthorized Access to Customer Accounts via a Look-alike Sign-in Page
We have completed mitigation for this incident. All confirmed affected accounts have had passwords reset and unauthorized access, machine tokens, and SSH keys revoked. All confirmed affected account holders and site owners have been contacted directly.
We will continue monitoring the situation and share an update if anything changes.
monitoring
We have no new developments to share. We're continuing to keep the affected accounts secure, including resetting passwords and revoking any unauthorized access, machine tokens, and SSH keys.
Pantheon's systems were not compromised. We're continuing to reach out to affected account holders and site owners directly with guidance on next steps.
monitoring
We have completed mitigation steps for the compromised accounts, including resetting passwords and revoking unauthorized access, machine tokens, and SSH keys.
We are continuing to notify affected account holders and site owners directly. Customers who are affected will receive specific guidance from Pantheon through our support channels.
Pantheon’s systems were not compromised. We will continue monitoring the situation and provide further updates as our review progresses.
identified
We have identified the cause of this incident and are actively responding. Our evidence indicates the affected accounts were accessed using passwords captured on a fraudulent copy of the Pantheon login page, reached through sponsored search results and not through any compromise of Pantheon's own systems
We are securing the affected accounts, resetting credentials, and revoking access created by the unauthorized party. As part of this, you will receive a routine password-reset email.
We are also contacting affected account holders and site owners directly; those security notifications will come from helpdesk@pantheon.io and are genuine.
investigating
We are correcting our initial assessment. Our earlier update said the affected accounts were accessed with passwords stolen in third-party data breaches. Our evidence indicates that credentials were captured on a fraudulent copy of the Pantheon sign-in page. The look-alike page was promoted through paid search results and links, and it forwarded users to the real Pantheon Dashboard after capturing what they typed, so many affected users saw nothing unusual.
We have identified and reported one such site. Sites of this kind are usually replaced quickly. We are continuing to search for others and to work with the providers involved.
Pantheon's systems were not breached. Once inside an account, the unauthorized party used normal account functions: creating machine tokens, adding SSH keys, and on some affected sites, deploying code to production. We will be contacting affected account holders and site owners directly once we confirm the list of affected accounts, resetting credentials, and revoking tokens and keys on those accounts. If you are not contacted, we have no indication your account was accessed.
How to protect your account
Sign in only by typing https://dashboard.pantheon.io into your browser or using a bookmark you created. Do not sign in from a search result, a sponsored ad, or a link in an email or chat message, even one that appears to come from Pantheon. Before you type a password, check that the address bar shows dashboard.pantheon.io spelled exactly; look-alike pages differ by a letter or two.
Turn on multi-factor authentication for your Pantheon account (Personal Settings, then Security). Instructions: https://docs.pantheon.io/release-notes/2026/04/mfa
If you have signed in from a search result or emailed link recently, change your password now, then review your account: remove SSH keys you do not recognize (https://docs.pantheon.io/ssh-keys), revoke machine tokens you did not create (https://docs.pantheon.io/machine-tokens), and check your site and workspace team lists for members you did not add.
Pantheon will never ask for your password by email, chat, or phone. Report suspicious sign-in pages or messages to abuse@pantheon.io. Our security practices and contacts are published at https://pantheon.io/security and https://trust.pantheon.io.
investigating
Our team is still investigating the issue. The next update will be in 6 hours or when a new major update comes.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts.
Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords.
Database Connection Issues and 504 Errors on Subset of Sites
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads.
Our team is actively working to identify the root cause. We will post an update as soon as we have more information.
If you need immediate assistance:
General concerns:
Open a chat with our support bot and request to open a ticket for urgent cases.
If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.
We will pr...
Following remediation efforts, telemetry graphs show that all platform components and hosted sites have recovered to normal operational levels. We have shifted the incident status to Monitoring while our engineering team closely tracks system health and performance.
If you encounter persistent issues or the Dashboard remains inaccessible, please reach out directly to helpdesk@pantheon.io.
identified
Our engineering team continues working to resolve the issue across the remaining impacted components.
Overall performance across most services continues to improve, and we are actively working toward full recovery.
If you are experiencing persistent issues or cannot access the Dashboard, please email us directly at helpdesk@pantheon.io.
identified
Most products have recovered and performance is normalizing.
Our engineering team is actively validating a few remaining product impacts.
For urgent assistance or Dashboard access issues, please contact helpdesk@pantheon.io.
identified
Telemetry graphs continue to show steady performance recovery across all impacted services.
We are adjusting component statuses to Degraded Performance and actively monitoring systems as they normalize.
For urgent assistance, email helpdesk@pantheon.io.
identified
We have identified the root cause of the issue and are actively applying a fix.
Telemetry is showing performance improvements across the Dashboard and affected sites.
If the Dashboard remains inaccessible and you require immediate assistance, please email us directly at helpdesk@pantheon.io. We will share another update shortly as services continue to recover.
investigating
Our investigation indicates that accessibility and performance issues are affecting a subset of hosted sites in addition to the Dashboard. We are treating this as a critical incident, and our engineering team is actively working to isolate the cause and restore service.
If you require immediate assistance and the Dashboard is inaccessible, please email us directly at helpdesk@pantheon.io.
Thank you for your patience while we work to resolve this.
investigating
Our team is continuing its investigation into the degraded performance affecting the Dashboard interface.
In addition, recent telemetry shows that a small subset of hosted sites is also experiencing performance degradation. We are actively working to mitigate the impact and restore full functionality.
investigating
Our Engineering team is currently investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow page loading times or intermittent issues opening site environments.
Live hosted sites and environment uptime remain fully operational and unaffected.
We are actively working to identify the root cause and restore normal performance as quickly as possible.
Need Immediate Assistance?
• General concerns: Open a chat with our support bot a...
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
WordPress 7.0.2 wp2shell
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor traffic patterns and adapt network-level mitigations in response.
monitoring
We can observe our mitigations denying an increasing volume of requests and are continuing to gather data to enhance our response.
We will provide an update Tuesday morning.
monitoring
Summary
On July 17, 2026, the WordPress security team disclosed two chained vulnerabilities in WordPress core, publicly referred to as "wp2shell":
- CVE-2026-60137 — a SQL injection issue in WordPress core (WP_Query / author__not_in).
- CVE-2026-63030 — a REST API batch-route confusion issue which, chained with the above, can lead to unauthenticated remote code execution.
Who is affected
This affects specific versions of WordPress core:
- 6.9.x — affected by both issues (RCE-capable...
Dashboard Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Investigation into the Pantheon Dashboard performance degradation is ongoing.
For critical support outside the dashboard interface, email helpdesk@pantheon.io immediately.
Next update: Between 30 minutes and 3 hours.
investigating
We are investigating reports of slow load times and degraded performance within the Pantheon Dashboard.
Traffic to live sites is routing normally and is not impacted by this event.
Our Engineering team is actively working to identify the root cause and restore full Dashboard functionality.
If you are unable to access the Dashboard to submit a ticket, please email us directly at helpdesk@pantheon.io for critical, time-sensitive deployments.
Next update: 30 minutes.
Git Push and deployment Operations Failing
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and the Dashboard is now displaying successful Git operations.
We are monitoring the affected sites closely to ensure related features are functioning within expectation to confirm issues are completely resolved. We will provide a final update once the resolution is verified.
If you continue to experience the same issue, please contact us directly at helpdesk@pantheon.io.
identified
We have identified that this may partially affect spinning up of Multidev environments.
We are continuing to work on a fix for this issue. The next update will be in 2 hours or as soon as we have more details.
identified
Sites are unable to complete builds via Integrated Composer. Builds complete successfully but fail at the final step when the platform attempts to push build artifacts back to the site's Git repository.
Customers will see their deploy workflow fail with a pre-receive hook declined error. No data loss is occurring. Live sites are not affected; only new code deployments are blocked.
We have identified the root cause. A dependency version mismatch on a subset of our Git servers is causing a s...
June 2026
Degraded platform workflows
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and the Pantheon Dashboard is now running normally with stable loading times. All platform background workflows have also returned to baseline operational levels.
If you previously experienced a failed dashboard action or a stuck workflow, please reload your dashboard and retry the task now. Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update on...
identified
We are continuing investigation on degraded dashboard performance and workflows.
Earlier, this issue also caused brief, temporary 503 errors on a small subset of live customer environments. Our engineers have successfully resolved the 503 errors, and all live customer websites are currently online and serving traffic normally.
Our team has identified the root cause and is actively working to restore dashboard access and workflow stability.
We recommend pausing the deploying of new code to ...
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating degraded performance or failures in platform workflows. This may affect your ability to push code, create environments, or run scheduled tasks.
Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.
May 2026
Dashboard Loading Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward a resolution.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inacce...
Drupal 10/11 Site Creation Failing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and site creation should be working again. Please contact Support if you continue to have issues with new site creation.
identified
The issue has been identified and a fix is being implemented.
investigating
Site creation of Drupal 10 and 11 sites are failing due to a <a href="https://symfony.com/blog/cve-2026-46644-insecure-equivalence-in-symfony-polyfill-intl-idn-for-ascii-only-xn-labels">security vulnerability</a> recently disclosed in the "symfony/polyfill-intl-idn" library. We are working on a fix to re-enable site creation functionality.
Intermittent Dashboard Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and the Dashboard is now running normally with stable loading times.
Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified.
If you continue to experience any performance degradation, please contact us directly at helpdesk@pantheon.io.
investigating
We are continuing to work on the Dashboard performance issues. The dashboard is operating normally. We are continuing to investigate the root cause. All live sites remain unaffected.
Our next update will be provided within the hour, or sooner as information becomes available. If you require urgent assistance, please contact helpdesk@pantheon.io.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate the root cause of the Dashboard performance issues. Users may continue to experience slow loading times or temporary timeouts. Live sites are unaffected.
We are actively working on a fix to restore normal operations. If you need immediate assistance and are unable to access support through the dashboard, please contact us at helpdesk@pantheon.io.
investigating
We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.
Our Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this deployment blocker.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccess...
Git Commit Logs Unavailable on Dev
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our Engineering team has identified the root cause of the missing Git commit logs on Dev environments and is actively implementing a fix.
Please note this remains a Dashboard display issue only. All sites are fully operational, and CLI/Terminus deployments continue to process successfully.
We will provide another update within the next 1-2 hours.
investigating
We are currently investigating an issue where Git commit logs and deployment histories are unavailable or failing to load on Dev environments.
Please be assured that this is a dashboard display issue only: Git pushes and deployments to Dev environments are still processing successfully via the command line (CLI) and Terminus, and all hosted sites remain fully operational.
Our Engineering team is actively working to determine the root cause of this display latency and restore Git commit visi...
Dashboard Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and users should now see visible performance improvements when loading the Dashboard.
Our Engineering team is closely monitoring the environment to ensure stability and verify that the issue is fully resolved.
We will provide a final update once the resolution is confirmed.
If you continue to experience any issues, please contact us at helpdesk@pantheon.io.
identified
The issue has been identified and a fix is being implemented.
investigating
Engineering continues to investigate the reported performance delays within the Dashboard.
We would like to clarify that all services remain operational and customers should not experience downtime; the impact is strictly limited to Dashboard's page responsiveness.
Our next update will be provided in approximately 2–3 hours, or sooner as information becomes available.
If you require urgent assistance, please contact helpdesk@pantheon.io.
investigating
Our Engineering team is continuing to investigate the cause of the Dashboard performance issues.
Client sites remain unaffected, and we are working to restore full functionality as quickly as possible.
For urgent assistance or if the Dashboard is inaccessible, please contact us at helpdesk@pantheon.io.
investigating
We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected.
Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We understand this may impact your workflow and appreciate your patience while we work toward a resolution.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is ina...
Dashboard Metrics Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix to resolve the reporting issue affecting the Site Metrics page.
While the data pipeline has been restored, please be aware that zero-value metrics may remain cached in your browser for up to six hours.
To mitigate this and view your updated traffic data immediately, we recommend clearing your browser’s cache to force a fresh download of the metrics.
Our team will continue to monitor the situation closely to ensure stability, and we sincerely appreciate your p...
investigating
We are currently investigating an issue where site traffic metrics are incorrectly displaying as zero within the dashboard.
Please be assured that this is a reporting-only issue: all hosted sites remain fully operational, and the dashboard itself is online and accessible.
Our Engineering team is working to determine if this is a visual latency error or a delay in the data processing pipeline.
If you are experiencing any issues beyond these specific metric displays, please reach out to S...
