Daily provider-status observations and published incident history for Ordergroove.
Component incident
Ordergroove has an active component incident; no global outage is indicated. Verified .
Official provider source.
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57.1%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
57.1%
28
12
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Slightly elevated error rate for Shopify recurring order placement
We are investigating a slightly elevated error rate for recurring order placement. The issue appears to be related to an update within the Shopify platform and we are working with the Shopify team to help identify and remediate the root cause of this issue.
Analytics page not loading on Ordergroove Dashboard
We are continuing to monitor this issue as the analytics page is still experiencing some instability. There is no data loss in the process since collector is working properly.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're investigating reports of the RC3 analytics page experiencing issues while loading metrics. The issue doesn't affect metrics collection. Reporting has not been affected.
Our hosting provider is experiencing a system-wide network degradation which is affecting Ordergroove systems. All systems are still operational but are experiencing additional latency. We are actively working through this incident and will provide further updates shortly.
August 2026
Analytics page not loading on Ordergroove Dashboard
We're investigating reports of the RC3 analytics page experiencing issues while loading metrics. The issue doesn't affect metrics collection. Reporting has not been affected.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Analytics page not loading on Ordergroove Dashboard
majorSource not attested
Last archived state: resolved
View archived record details
investigating
The incident is still under investigation.
investigating
We're investigating reports of the RC3 analytics page experiencing issues while loading metrics. The issue doesn't affect metrics collection. Reporting has not been affected.
April 2026
Analytics Data Delay
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing a delay in our data pipelines. As a result, Analytics data is not updating at the usual 4 hour latency.
At this time, the latest available data reflects activity up to 8:50 AM EST on April 15.
Our team is actively working to resolve the issue, and we expect data freshness to return to normal within the next few hours.
We will provide another update as soon as more information is available.
Webhook Delivery Delays
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing delays in webhook event delivery. Our team is actively investigating the issue and working to identify the root cause.
No events are expected to be lost, but delivery may be delayed.
We will provide an update as soon as we have more information or once mitigation steps are in place. Thank you for your patience.
