Our team continues to work on resolving the issues. At this time we are experiencing issues affecting API and the Reseller Control Panel. During this time, customers may not be able to log in to your account, or experience slowness or intermittent errors while using the system or making API calls.
investigating
We are currently experiencing issues affecting API and the Reseller Control Panel. During this time, customers may experience slowness or intermittent errors while using the system or making API calls.
Our team is actively looking into the root cause, and we will provide an update here as soon as we have more information.
We are investigating connection issues with the .ES registry. Our engineering team is investigating and will update as soon as we hear back from the registry.
This affects registrations, renewals, and management of .ES domains. Existing domains will continue to resolve normally.
A fix has been implemented and we are seeing steady improvement in chat service performance.
We will continue monitoring this issue for the time being. Another update will be provided as soon as possible.
investigating
We are currently experiencing connection issues with OpenSRS chat support.
Our technical team is actively investigating the issue and working to restore normal service as quickly as possible.
In the meantime, we kindly ask all resellers to use email or phone support channels for assistance until the issue has been resolved.
We are currently investigating reports of login and connection issues affecting Webmail, IMAP, and POP services.
Our engineers are working the issue and we'll provide further updates as we receive them.
Our service provider has implemented a fix and is monitoring the results.
investigating
We are currently experiencing issues with our phone service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Reseller Control Panel - Login issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our Engineering team is continuing to investigate the issue.
When logging in to the Control Panel, you might notice an error "Your session has expired, please verify your login."
The issue can be mitigated by reloading the page for the time being.
investigating
We are currently experiencing an issue affecting logging into the Reseller Control Panel.
Our Engineering has been engaged and is investigating the issue.
Issue impacting .AI, .LLC and .center TLD domains
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue impacting services for .ai, .llc, and .center domains. Our engineering team is actively working to identify the root cause and restore normal operations as quickly as possible.
We will share additional updates as soon as more information becomes available.
Connectivity issues with the AFNIC (.FR) registry
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing connectivity issues with the AFNIC (.FR) registry, which may impact order processing. Our team has already contacted the registry and is actively working to resolve the issue. We’ll provide updates as soon as the connection is restored.
Cluster B Email Login Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results
investigating
The issue is still under investigation, and our team is actively working toward a resolution.
investigating
The issue is still under investigation, and our team is actively working toward a resolution.
investigating
The issue is still under investigation, and our team is actively working toward a resolution.
identified
The issue has been identified and a fix is being implemented.
investigating
Please be aware we are currently experiencing issues with logging in to Cluster B email accounts via Webmail, IMAP and POP
Our engineers are aware and are working to resolve the issue. We will provide updates as they are available.
Cluster B Email Login Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Please be aware we are currently experiencing issues with logging in to Cluster B email accounts via Webmail, IMAP and POP
Our engineers are aware and are working to resolve the issue. We will provide updates as they are available.
ccTLD connection latency
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing delays when querying and submitting updates for certain ccTLDs like .DE, .FR and .MX.
Our engineering team is investigating this at this time. Existing domains will continue to resolve normally.
.DE and .FR Latency
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing delays when querying and submitting updates for .de and .fr domains. Our engineering team is investigating this at this time.
This affects registrations, renewals, and management of .de and .fr domains. Existing domains will continue to resolve normally.
For a list of affected TLDs, please see: http://opensrs.help/chart
