We are currently experiencing issues affecting API and the Reseller Control Panel. During this time, customers may experience slowness or intermittent errors while using the system or making API calls.
Our team is actively looking into the root cause, and we will provide an update here as soon as we have more information.
We are investigating connection issues with the .ES registry. Our engineering team is investigating and will update as soon as we hear back from the registry.
This affects registrations, renewals, and management of .ES domains. Existing domains will continue to resolve normally.
A fix has been implemented and we are seeing steady improvement in chat service performance.
We will continue monitoring this issue for the time being. Another update will be provided as soon as possible.
investigating
We are currently experiencing connection issues with OpenSRS chat support.
Our technical team is actively investigating the issue and working to restore normal service as quickly as possible.
In the meantime, we kindly ask all resellers to use email or phone support channels for assistance until the issue has been resolved.
We are currently investigating reports of login and connection issues affecting Webmail, IMAP, and POP services.
Our engineers are working the issue and we'll provide further updates as we receive them.
Our service provider has implemented a fix and is monitoring the results.
investigating
We are currently experiencing issues with our phone service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Domains resolution on systemdns.com nameservers
minorSource not attested
Last archived state: resolved
View archived record details
identified
Work is continuing on the domain resolution issue.
Still at a consistent rate and progress.
identified
We continue to make progress restoring domain resolution. Testing confirms that high-traffic domains are resolving successfully.
The recovery continues to progress at a consistent pace.
We will continue to provide updates as we work toward full restoration.
identified
Our restoration efforts continue to make steady progress with DNS resolution improving for the affected domains. We will provide further updates as recovery progresses.
identified
We’re restoring DNS services as part of our recovery process. Once the necessary systems are back online, we’ll restore DNS data from a recent backup and synchronize any subsequent updates to ensure all records are fully up to date.
Thank you for your patience as we work to resolve this.
identified
We are continuing to work on resolving this issue.
At this time we are working to have this completed by 20:00 UTC.
identified
The cause has been identified and we are currently working to apply a fix.
investigating
We've investigating issues with the systemDNS service, and our engineers are investigating at this time.
Possible impact:
Website unavailable
API failures
Email disruption
Application outages
Authentication/login failures
Third-party integration failures
We will keep you informed of updates as they are available.
Cluster B Login Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability.
investigating
Our team is continuing to investigate the login issues affecting Cluster B. We will provide further updates as soon as they become available.
investigating
We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again.
Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
Cluster B Login Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP.
Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
Identity Digital Registry Connection (.me .info .io .ai .group .ltd)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our Team continues to work with the Registry to resolve the connection issues affecting certain Identity Digital TLDs.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Our engineering group is still working with the registry at this time to fully resolve the connection issues with Identity Digital.
We'll provide updates as we receive them.
investigating
Our engineers are working with the Registry to have this issue resolved at this time.
The issue is still affectingregistrations, renewals, and management of .me, .info, .io, and .ai domains, however existing domains will continue to resolve normally.
investigating
Our engineers are investigating with the registry about the possible cause.
investigating
We are currently experiencing connection issues with the Identity Digital registry. Our engineering team is investigating the issue.
This affects registrations, renewals, and management of .me, .info, .io, and .ai domains. Existing domains will continue to resolve normally.
Cluster B - Webmail Login
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The incident also impacts IMAP and POP. They are also experiencing slower response times. Our engineering team is actively working on a resolution.
investigating
We are investigating an issue preventing some users on Cluster B from logging into Webmail. IMAP and POP services are unaffected. Our engineering team has been engaged.
We will provide an update once we have additional information.
July 2026
.IT Domain Lookup Errors
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is continuing to work with the registry to resolve the issue. This incident may impact new .IT domain registrations, transfers, and domain management operations.
We will provide further updates as soon as we receive additional information from the registry.
investigating
We are currently experiencing errors with .IT domain lookups. Our engineering team is investigating the issue.
Existing domains will continue to resolve normally.
Cluster A SMTP errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineers have identified the issue and implemented a fix.
Services have recovered at this time and we'll continue to monitor.
Start: 2026-07-02 00:37 UTC
End: 2026-07-02 01:50
investigating
We are aware of an issue affecting Cluster A involving
Our engineers have been engaged and are investigating
June 2026
Identity Services Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have detected the cause, due to a planned system change. The services have been restarted and the requests are once again being handled as expected. We are moving this to monitoring state.
investigating
We are investigating reports of degraded performance affecting identity services. Customers may experience issues while registering for new domains, initiating domain transfers, and making contact changes. We will provide an update within 30 minutes.
Cluster B Sending Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The engineering team identified an issue with our outbound mail filter that was impacting email sending. A fix has been applied and we are currently monitoring for recovery.
May 2026
Cluster A/B Sending Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our engineers are investigating an email sending issue impacting cluster A and cluster B users.
