Incorrect status display for domains in some customer accounts
View the provider incident record →Current answer
OpenSRS experienced a minor incident: Incorrect status display for domains in some customer accounts. ServiceAlert observed recovery on Oct 3, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Reseller Control Panel
Incident Timeline
Monitoring
The engineering team continues to sync the backlog and monitor the progress.
There will be temporary delays while the sync progresses and we will continue to monitor and provide updates during this process.
There will be temporary delays while the sync progresses and we will continue to monitor and provide updates during this process.
Oct 2, 2026 at 9:40 PM UTC
Monitoring
The engineering teams has addressed the underlying issues causing the display errors.
Because a backlog accumulated while the system was down, there will be a temporary delay before updates reflect correctly in the RCP.
The teams are actively monitoring the processing queue to ensure everything returns to normal.
Because a backlog accumulated while the system was down, there will be a temporary delay before updates reflect correctly in the RCP.
The teams are actively monitoring the processing queue to ensure everything returns to normal.
Oct 2, 2026 at 7:51 AM UTC
Investigating
We are continuing to work to resolve this issue and will update the status once we fix the underlying problem. We apologize for the inconvenience.
Oct 1, 2026 at 8:07 PM UTC
Investigating
We are aware of reports of some domains displaying an incorrect status in customer accounts. This may include domain registrations, renewals, or billing showing as "draft" even though the action has been completed in the background.
We are working to resolve this and will update the status display once the underlying issue is fixed. We apologize for the inconvenience.
We are working to resolve this and will update the status display once the underlying issue is fixed. We apologize for the inconvenience.
Oct 1, 2026 at 6:34 PM UTC
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