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100%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring as performance recovers.
identified
The issue has been identified and we are working on a fix. We will provide an update once the fix has been applied.
investigating
We are investigating an issue affecting query and dataset processing performance. Users may see delays in dataset processing and retrieval, as well as longer query times. Data continues to be ingested, and no data loss is expected.
We will provide an update as soon as we have additional details.
2026-10-05 Delayed or missing data from poller-based integrations
We identified the cause of the issue and applied a mitigation. Poller-based data collection has resumed, and we are continuing to monitor the service to confirm stability and assess any delayed data recovery. We’ll provide another update if the situation changes.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue affecting poller-based data collection. Customers may experience delayed or missing data from AWS CloudWatch metrics and other poller-based integrations.
Other ingestion paths, including OpenTelemetry logs and traces, Prometheus, Kubernetes, and filedrop, appear to be operating normally. No action is required from customers at this time. Our engineering team is actively investigating and will provide another update as more information becomes available.
September 2026
2026-09-27 Data Transform and Monitor Processing Delays (US-WEST)
The upstream issue has been resolved and Observe services are now healthy. We are monitoring to confirm full recovery.
Customer impact: Users experienced data freshness delays and impacts to monitor evaluations. No data loss occurred.
Incident start time: 01:22 UTC September 27, 2026
We will provide a final update once we have confirmed the service remains stable.
investigating
We are investigating an issue affecting data transform and monitor processing in US West (Oregon).
Customer impact: Users may experience data freshness delays and impacts to monitor evaluations. No data loss is expected.
Our team is actively working to identify the root cause. We will provide an update within 60 minutes.
The issue has been identified and a fix is being implemented.
investigating
We are currently seeing a degradation in functionality of AI SRE, MCP, and cli. Semantic searches are intermittently timing out. Basic functionality such as dashboards and log search are not impacted.
A fix has been implemented and we are monitoring the results. Data freshness may require additional time to process and recover.
identified
The issue has been identified and a fix is being implemented.
investigating
We are seeing a degradation of performance in some EU tenants. Users may experience longer page load times and longer query times. Data/ingest is not currently impacted.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
Our investigation has concluded. The root cause was identified as a free trial tenant abusing a test email endpoint.
The offending tenant has been disabled and we are deploying additional controls to prevent this type of misuse in the future. No customer data was compromised and the impact was limited to the unauthorized emails sent from this single vector.
We apologize for the inconvenience and appreciate your patience.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We recently identified a security issue involving an unauthorized email sent from our domain. We are aware of this matter and are treating it with the highest priority. Our investigation is ongoing, and at this time we believe the scope of this incident was limited to a single vector, which has since been disabled. We have no indication of broader impact. We will provide an update as our investigation progresses. In the meantime, if you received any suspicious emails purporting to be from us,...
2026-05-08 AI SRE Query Failures (US-WEST)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience failed or unresponsive AI SRE queries. Affected users may see errors or timeouts when submitting queries. The team is actively investigating.
March 2026
2026-03-25 High Rate of Ingest Errors (US West)
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We’ve identified an issue causing elevated errors for ingest endpoints in US West region. As a result, data ingest will be affected. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible. We’ll provide updates as we learn more. Thank you for your patience!
2026-03-20 Intermittent ingest errors and query instability
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied and the system is recovering.
identified
The issue has been identified by Snowflake engineering teams and a mitigation is being applied.
investigating
We’ve identified an issue causing data ingest to have higher than normal errors and queries to be unreliable in the following regions: US-WEST-2. As a result, some users may experience higher than normal ingest errors and slow queries. We do not anticipate any data loss. This incident is related to an ongoing Snowflake incident - https://status.snowflake.com/. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible. We’ll provi...
Unable to access Observe Tenant
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are aware that some users may be unable to log into Observe. The issue has been mitigated and we're monitoring.
Ingest performance degredation in Prod EU cluster
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A large increase in tracing data caused ingestion lag on the prod-eu-1 cluster, affecting multiple customers. Encoder replicas were scaled up and subsequently rolled to resolve unassigned partition workers. Memory pressure was identified as a contributing factor. Ingestion lag peaked at up to 45 minutes for some customers and has since recovered to near-normal levels. The team is continuing to monitor.
Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
A large increase in tracing data caused ingestion lag on the prod-eu-1 cluster. Encoder replicas were scaled up, but some partition workers were not reading data due to unassigned partitions. Encoders were rolled, and partition lag is now decreasing. The team is continuing to monitor recovery.
Performance Degradation in GCP
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue with elevated warehouse resume times in GCP has been mitigated. Query queueing times have returned to normal levels and resume times have stabilized. A case was raised with the infrastructure provider and warehouse resource management was adjusted to reduce customer impact during the incident. We are continuing to monitor to confirm the issue is fully resolved.
monitoring
We are continuing to monitor for any further issues.
monitoring
Our internal team identified an issue with warehouse resume times in Prod GCP - causing p99 queueing times of up to 2m (including user queries). The issue is believed to be addressed and we are monitoring on our side.
