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100%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring as performance recovers.
identified
The issue has been identified and we are working on a fix. We will provide an update once the fix has been applied.
investigating
We are investigating an issue affecting query and dataset processing performance. Users may see delays in dataset processing and retrieval, as well as longer query times. Data continues to be ingested, and no data loss is expected.
We will provide an update as soon as we have additional details.
2026-10-05 Delayed or missing data from poller-based integrations
We identified the cause of the issue and applied a mitigation. Poller-based data collection has resumed, and we are continuing to monitor the service to confirm stability and assess any delayed data recovery. We’ll provide another update if the situation changes.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue affecting poller-based data collection. Customers may experience delayed or missing data from AWS CloudWatch metrics and other poller-based integrations.
Other ingestion paths, including OpenTelemetry logs and traces, Prometheus, Kubernetes, and filedrop, appear to be operating normally. No action is required from customers at this time. Our engineering team is actively investigating and will provide another update as more information becomes available.
September 2026
2026-09-27 Data Transform and Monitor Processing Delays (US-WEST)
The upstream issue has been resolved and Observe services are now healthy. We are monitoring to confirm full recovery.
Customer impact: Users experienced data freshness delays and impacts to monitor evaluations. No data loss occurred.
Incident start time: 01:22 UTC September 27, 2026
We will provide a final update once we have confirmed the service remains stable.
investigating
We are investigating an issue affecting data transform and monitor processing in US West (Oregon).
Customer impact: Users may experience data freshness delays and impacts to monitor evaluations. No data loss is expected.
Our team is actively working to identify the root cause. We will provide an update within 60 minutes.
The issue has been identified and a fix is being implemented.
investigating
We are currently seeing a degradation in functionality of AI SRE, MCP, and cli. Semantic searches are intermittently timing out. Basic functionality such as dashboards and log search are not impacted.
A fix has been implemented and we are monitoring the results. Data freshness may require additional time to process and recover.
identified
The issue has been identified and a fix is being implemented.
investigating
We are seeing a degradation of performance in some EU tenants. Users may experience longer page load times and longer query times. Data/ingest is not currently impacted.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Observe Prod is not accepting new ingestions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have recovered from the issue and the ingestion pipeline is now healthy. We are currently monitoring the systems.
investigating
We are aware of an issue with our Ingestion pipeline not accepting any new observations in Prod environment. This issue impacts multiple customers and tenants. We are currently investigating the issue and will update the page as we have further updates.
July 2026
2026-07-30 Ingest performance degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently aware of degradation in ingest performance. Impact and resolution are being assessed. We will provide an update as soon as we have additional details. Customers may observe an increase in 5xx errors against Observe ingest endpoints.
Unable to access Observe Tenant
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware that some users may be unable to log into Observe. Our Engineering team are actively working on restoring service.
Ingest performance degradation in all Prod clusters
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have put a fix in place and are currently in the process of monitoring.
investigating
We are observing a degradation in ingest for all Production clusters and is currently being investigated by our Engineering team.
2026-07-15 OTEL/HTTP Ingest Degredation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have put a fix into place and are currently in the process of monitoring.
identified
We are continuing to investigate the issue internally.
investigating
We are observing a degradation in some OTEL and HTTP ingest pathways. Currently being investigated by our Engineering team. Current observed impact is severe slowness in receiving logs from OTEL and HTTP ingestion in Prod Cluster.
2026-07-02 UI Access Unavailable (US-WEST)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The Observe platform user interface is now accessible. We are continuing to monitor the service to confirm full recovery.
Customer impact: Users experienced inability to access the Observe platform UI. Data ingestion and transforms were not affected. No data loss occurred.
investigating
We are investigating an issue affecting the Observe platform user interface in US West (Oregon).
Customer impact: Users are unable to access the Observe platform UI. Data ingestion and transforms are unaffected. No data loss is expected.
Our team is actively working to identify the root cause. We will provide an update within 60 minutes.
June 2026
2026-06-03 Monitor V1 Alert Notification Pages Failing to Load (ALL)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue affecting Monitor V1 alert notification detail pages in all regions.
Customer impact: Clicking through to an alert detail page from a notification email or notification list causes the page to stall and not render. Monitor V1 evaluation, alert firing, and notification delivery are not affected.
Our team is actively working to identify the root cause. We will provide an update within 120 minutes.
2026-06-03 Monitor V1 Alert Notification Pages Failing to Load (ALL)
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue affecting Monitor V1 alert notification detail pages in all regions.
Customer impact: Clicking through to an alert detail page from a notification email or notification list causes the page to stall and not render. Monitor V1 evaluation, alert firing, and notification delivery are not affected.
Our team is actively working to identify the root cause. We will provide an update within 120 minutes.
May 2026
2026-05-13 - Monitor Evaluation Delays - US West (Oregon)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results
investigating
We are continuing to investigate the issue.
investigating
We are currently investigating an issue causing monitor evaluation delays in US West (Oregon). Monitor alerts may not fire normally. No data loss has occurred.
2026-05-12 Monitor emails not sending
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue with outbound email delivery has recurred. Our team has re-engaged and is actively working on a resolution.
monitoring
A fix has been implemented and we are monitoring to confirm full recovery.
Email delivery has been restored for new notifications going forward. Email alerts and scheduled reports triggered during this incident will not be delivered.
We will provide a final update once we have confirmed the service is fully restored.
identified
We have identified the root cause of monitor email delivery failures affecting all Observe production regions and are working on a resolution.
investigating
We are investigating an issue affecting outbound email delivery from the Observe platform in all production regions. Monitor alert notifications, scheduled report deliveries, and other product emails are not being sent. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.
