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Neon One Outage History

Uptime record, past incidents, and downtime history for Neon One.

Checking current status...
9.9% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 30Jun 27

Monthly Uptime

Month Uptime Days Tracked Days with Issues
June 2026 33.3% 27 18
May 2026 0% 31 31
April 2026 0% 30 30
March 2026 0% 3 3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
Neon One Portal slow loading times
major

Started: Jun 23, 6:30 PM

monitoring
We identified the issue and all systems are currently operating as expected. Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation, thank you for patience while we worked to resolve this issue.
Jun 23, 8:42 PM
monitoring
We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.
Jun 23, 8:07 PM
monitoring
We experienced a temporary issue with logins that should now be resolved. Trying to login again should allow you to access the system as normal. We will continue to monitor the situation in the interim and we appreciate your patience while we resolved this issue.
Jun 23, 6:43 PM
investigating
We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
Jun 23, 6:30 PM
Neon One Portal slow loading times
major

Started: Jun 17, 5:34 PM

monitoring
Loading performance has improved, but we're continuing to monitor closely to ensure that the issue is fully resolved.
Jun 17, 7:38 PM
investigating
We are continuing to investigate this issue with Neon Portal logins, but have not yet been able to pinpoint a resolution. Timeouts are intermittent so we recommend reloading. Load times are slow. Once you have completed Portal login and are inside your Neon One app, load times of the app are not affected. Front end forms and constituent/patron/fundraising pages are not affected by this issue.
Jun 17, 6:59 PM
investigating
We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
Jun 17, 5:34 PM
Neon CRM: Donation Form loading issues when suggested amount descriptions contain special characters
minor

Started: Jun 15, 8:50 PM

identified
We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.
Jun 15, 8:50 PM
April 2026
Arts People login error messaging
minor

Started: Apr 13, 1:46 PM

identified
Admin users during login to the Arts People application are seeing a message stating, "ERROR: constraint "primary_key" for table "db_t_page_history" does not exist." Please note that the Arts People engineering team is aware of the error being surfaced and are working to resolve. In the meantime, selecting the Administrator Login button WILL bring the user into the application as expected. Please reach out to Arts People support if you are unable to get into the application after selecting A...
Apr 13, 1:46 PM
March 2026
Venmo button not appearing in browsers other than Safari on iOS devices
major

Started: Mar 6, 7:54 PM

identified
Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. It appears there is a persistent issue seeing the Venmo button when utilizing the Google app. We are in active communication with their team to work toward a full resolution.
Jun 5, 7:58 PM
identified
Our partners at PayPal are finalizing a fix for the Venmo button visibility issue on iOS (non-Safari browsers). The current estimated resolution window is late April. We are in active communication with their team and will provide the exact resolution date as soon as it becomes available.
Apr 21, 8:16 PM
identified
We have identified that the root cause originates with one of our service partners. We are in active communication with their technical team and are monitoring their progress closely for a resolution.
Mar 10, 9:12 PM
identified
The issue has been identified and a fix is being implemented.
Mar 6, 7:54 PM
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