We have implemented a fix for the problem. We estimate all emails that had been delayed will be sent in the next 30 minutes (by 7:00pm CDT).
identified
We have identified an issue in the Neon CRM email campaign system that has slowed down its ability to send emails. This has resulted in email campaigns sending much slower than normal. We have identified the root cause of the issue and are working towards its resolution.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Arts People system slow down
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We've identified an intermittent issue causing some pages to load slowly, in some cases up to 30 seconds. Our team is actively investigating the root cause, and we'll share updates as soon as they're available. Thank you for your patience in the meantime.
June 2026
Neon One Portal slow loading times
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We identified the issue and all systems are currently operating as expected. Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation, thank you for patience while we worked to resolve this issue.
monitoring
We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.
monitoring
We experienced a temporary issue with logins that should now be resolved. Trying to login again should allow you to access the system as normal. We will continue to monitor the situation in the interim and we appreciate your patience while we resolved this issue.
investigating
We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
Neon One Portal slow loading times
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Loading performance has improved, but we're continuing to monitor closely to ensure that the issue is fully resolved.
investigating
We are continuing to investigate this issue with Neon Portal logins, but have not yet been able to pinpoint a resolution. Timeouts are intermittent so we recommend reloading. Load times are slow. Once you have completed Portal login and are inside your Neon One app, load times of the app are not affected. Front end forms and constituent/patron/fundraising pages are not affected by this issue.
investigating
We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
Neon CRM: Donation Form loading issues when suggested amount descriptions contain special characters
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.
April 2026
Arts People login error messaging
minorSource not attested
Last archived state: resolved
View archived record details
identified
Admin users during login to the Arts People application are seeing a message stating, "ERROR: constraint "primary_key" for table "db_t_page_history" does not exist." Please note that the Arts People engineering team is aware of the error being surfaced and are working to resolve. In the meantime, selecting the Administrator Login button WILL bring the user into the application as expected.
Please reach out to Arts People support if you are unable to get into the application after selecting A...
March 2026
Venmo button not appearing in browsers other than Safari on iOS devices
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. It appears there is a persistent issue seeing the Venmo button when utilizing the Google app. We are in active communication with their team to work toward a full resolution.
identified
Our partners at PayPal are finalizing a fix for the Venmo button visibility issue on iOS (non-Safari browsers). The current estimated resolution window is late April. We are in active communication with their team and will provide the exact resolution date as soon as it becomes available.
identified
We have identified that the root cause originates with one of our service partners. We are in active communication with their technical team and are monitoring their progress closely for a resolution.
identified
The issue has been identified and a fix is being implemented.
