Current answer
Neon One experienced a major incident: Disruption to Neon CRM Email Service. ServiceAlert observed recovery on Sep 16, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Neon CRM
Incident Timeline
Monitoring
We have implemented a fix for the problem. We estimate all emails that had been delayed will be sent in the next 30 minutes (by 7:00pm CDT).
Sep 15, 2026 at 11:22 PM UTC
Identified
We have identified an issue in the Neon CRM email campaign system that has slowed down its ability to send emails. This has resulted in email campaigns sending much slower than normal. We have identified the root cause of the issue and are working towards its resolution.
Sep 15, 2026 at 9:57 PM UTC
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