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94%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
100%
31
0
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Microsoft 365 outage affecting Outlook calendar sync and Microsoft Teams call recording
Microsoft is still reporting a service degradation across Microsoft 365 (incident IDs EX1550543 and MO1550821), affecting Outlook, Microsoft Teams and related services. Their mitigation is in progress and service has not been fully restored on their side.
On our side, call recording is now working for the majority of Outlook and Microsoft Teams calls. However, until Microsoft confirms the incident is resolved and shares its root cause, some calls may still fail to record.
Once Microsoft has resolved the incident, we will identify the calls that were not recorded during this period and share the list of affected meetings with impacted customers.
We are monitoring the situation and will post another update as soon as we have one.
monitoring
Microsoft is reporting an ongoing service degradation across Microsoft 365 (Microsoft incident IDs EX1550543 and MO1550821). According to Microsoft, the Exchange Online/Outlook issue began at 8:17 AM PT on November 12, 2026, and the wider Microsoft 365 issue, which includes Microsoft Teams, began at 10:26 AM PT. Microsoft’s mitigation is in progress and service has not been fully restored on their side.
While this continues, Mindtickle users on Outlook and Microsoft Teams may see the following:
1. Outlook calendar sync is delayed or failing. Meetings created, changed or cancelled in Outlook during the outage may not be reflected in Mindtickle.
2. Some calls may not be recorded. This applies to Outlook meetings created or rescheduled during the outage, and to Microsoft Teams calls where the recording bot is unable to join.
3. The recording bot may join a meeting that was cancelled, or join at the original time of a meeting that was rescheduled.
4. Connecting or reconnecting an Outlook calendar may fail. Existing calendar connections remain authorized, so there is no need to disconnect and reconnect.
5. ILT sessions hosted on Microsoft Teams may show missing or delayed attendance data for sessions held during the outage.
Google Calendar, Zoom, Google Meet and Webex are not affected.
Once Microsoft has resolved the incident, we will identify the calls that were not recorded during this period and share the list of affected meetings with impacted customers.
We are monitoring the situation and will post another update as soon as we have one.
For more information on the Microsoft disruption, see their status page (https://status.cloud.microsoft/m365/) and X account (https://x.com/MSFT365Status).
Update: Login functionality has now been restored for the majority of users. We will continue to monitor the platform closely to ensure full recovery and stability.
monitoring
We are seeing signs of recovery, and some users should now be able to log in to the Mindtickle platform. We are continuing to monitor the recovery and work through the remaining impacted users.
identified
We have identified the root cause of the login issue and are currently working on a patch.
investigating
Users are currently unable to log in to the Mindtickle platform. Users who are already logged in are not impacted and can continue using the platform. Our team is actively investigating the issue.
We are aware of an issue affecting Salesforce-related workflows, caused by an ongoing outage on Salesforce's side. This is not the result of an issue within Mindtickle.
What's affected: Customers using the Salesforce integration may see failures or delays in the following:
1. Salesforce Integration (SFDC): CRM data sync, user provisioning/sync, module/assets recommendations, and learner performance sync to Salesforce
2. Digital Sales Room: syncing opportunities, contacts, automatic room creation for Salesforce opportunities, and accounts from Salesforce, and writing room activity back to Salesforce. Core DSR functionality (creating and sharing rooms, content, analytics) remains available.
3. Call AI: mapping recordings to Salesforce records and showing Salesforce opportunity/account fields on a meeting once it's available, pushing call insights back to Salesforce, and Salesforce Dialer call capture. Core Call AI functionality (recording, transcription, insights) remains available.
What's not affected: Non-Salesforce workflows, core product functionality, and customers not using the Salesforce integration are all operating normally.
We are actively monitoring the Salesforce outage and assessing impact.
a fix has been implemented and we are monitoring the situation.
identified
The issue has been identified and a fix is being implemented.
investigating
Seller Copilot is experiencing high error rates due to a downstream outage in the Azure data center supporting this use case. Also, Mindtickle chat support may experience failures in generating responses to your queries.
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Some analytics reports may serve stale data.
minorSource not attested
Last archived state: resolved
View archived record details
In-Platform Analytics
investigating
We're investigating an issue where a subset of customers may see stale data in certain analytics reports, specifically: SSR, Custom Dashboards, Manager & Relationship reports, and Overview / Adoption / Performance reports. Other reports and product areas are unaffected. If your analytics reflect current data, no action is needed. We'll post an update shortly.
June 2026
Elevated Error Rate on the Mindtickle Platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mitigation has been deployed and services are operating normally. We are continuing to monitor the platform closely to ensure stability.
identified
We have identified the cause of the elevated error rates and are deploying mitigation measures. We are monitoring the platform closely and working to restore normal service.
investigating
We are currently experiencing a partial service disruption on Mindtickle platform. Users may encounter errors, intermittent failures, or degraded performance across the platform. Our engineering team is actively investigating and mitigating the issue while closely monitoring recovery efforts.
May 2026
Two-Way Roleplay Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The impacted systems are now operational again, and roleplay workflows are functioning successfully.
We are continuing to monitor the systems closely to ensure stability.
identified
We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully.
We continue to work with the third-party provider toward full restoration.
identified
Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service.
Our teams remain actively engaged on the issue.
identified
We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow.
We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.
investigating
Users may experience issues starting Two-Way Roleplay sessions. In addition admins may be unable to preview roleplays.
The team is actively investigating the issue and working toward resolution.
'Featured Hubs' widget is not loading across the Mindtickle platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The 'Featured Hubs' widget, wherever used on the Mindtickle platform, is not loading. The Hubs and individual media/assets are working properly. We are currently investigating this.
All other capabilities of the Mindtickle platform are operating normally.
Call AI Service Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue impacting call recordings in Call AI. Users may experience failures while recording calls.
The team is actively working on identifying the root cause and restoring normal functionality.
Further updates will be shared shortly.
