Provider resolved: . The notice publication date does not establish the outage start.
Mercury Treasury
resolved
This incident has been resolved. Investments transfers are fully restored and operating normally.
No further action is needed. Thank you for your patience.
identified
We've identified the cause of the new failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress.
Customers may continue to experience delayed or failed Investments transfers out in the meantime.
We'll confirm once the fix has been fully deployed.
investigating
We're investigating new reports of failed Investment wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it.
We'll share an update as soon as we have more information.
resolved
This incident has been resolved with no further Investment failures since October 8. Downstream effects and delays have now been remediated, and the final few pending transfers are expected to settle within by end of day October 14.
No further action is needed. Thank you for your patience.
monitoring
The issue affecting failed Investment wire transfers appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident.
We'll post a final update once we've confirmed everything is back to normal.
identified
We've identified the cause of the failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress.
Customers may continue to experience delayed or failed Investments transfers out in the meantime.
We'll confirm once the fix has been fully deployed.
investigating
We're investigating reports of failed Investments wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it.
We'll share an update as soon as we have more information.
Provider resolved: . The notice publication date does not establish the outage start.
Cards
resolved
This incident has been resolved. Card detail revealing is fully restored and operating normally.
No further action is needed. Thank you for your patience.
monitoring
The issue preventing card detail reveals appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident.
We'll post a final update once we've confirmed everything is back to normal.
investigating
We're investigating reports of unsuccessful card detail reveal attempts that may be impacting some customers on both web and mobile. We are aware of this issue and our team is actively looking into it.
We'll share an update as soon as we have more information. No action is needed from you at this time.
Provider resolved: . The notice publication date does not establish the outage start.
Check DepositsBill Pay & InvoicingIntegrations & APIMoney Movement
resolved
This incident has been resolved. Impacted account functions are fully restored and operating normally.
No further action is needed. Thank you for your patience.
investigating
We're investigating reports of delays to automated emails, accounting bank feeds, and transfers that may be impacting some customers. We are aware of this issue and our team is actively looking into it.
We'll share an update as soon as we have more information. No action is needed from you at this time.
Provider resolved: . The notice publication date does not establish the outage start.
Support
resolved
This incident has been resolved. Phone calls with our Support team are fully restored and operating normally.
No further action is needed. Thank you for your patience.
investigating
We’re investigating reports of intermittent issues affecting inbound and outbound calls with our Support team that may be impacting some customers. We are aware of this issue and our team is actively looking into it.
We'll share an update as soon as we have more information. No action is needed from you at this time.