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71.9%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
70%
30
9
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
On Saturday, September 12, 2026, at approximately 13:53 PT (20:53 UTC), Marqeta engineers detected an issue on Pulse's network causing transactions to be processed by stand-in in one region. The impact was about 10 minutes long and is no longer occurring. Our teams have reached out to Pulse to provide their analysis of the occurrence, we will provide an update if we detect any substantial changes.
investigating
On Saturday, September 12, 2026, at approximately 13:58 PT (20:58 UTC), Marqeta engineers detected an issue affecting Pulse network transactions processed by stand-in. Our team is actively investigating the root cause and assessing the full scope of impact.
A follow-up notification will be sent once more detail becomes available. We appreciate your patience as we work to resolve this as quickly as possible.
Marqeta engineers are observing consistent improvements across all impacted Mastercard integration services, with error rates and latency returning toward normal levels. Our engineering team continues to closely monitor system health and performance metrics in coordination with Mastercard to ensure sustained stability before fully resolving the incident. Additional updates will be provided as soon as new information is available.
identified
We continue to work in close collaboration with Mastercard’s incident response teams, who have confirmed that dedicated technical teams are actively working to address the platform-wide infrastructure issues on their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are closely tracking all system health metrics and will provide further updates as soon as additional information becomes available from our partner.
identified
Our Monitoring into the service disruption impacting MasterCard integration services continues. We are working in close collaboration with MasterCard’s incident response teams, who have confirmed that an active war room is ongoing to address the platform-wide infrastructure issues from their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are monitoring all system health metrics closely and remain committed to re...
identified
We are continuing to work closely with MasterCard to resolve a service disruption impacting several integration services, which began around 06:30 PDT on September 3, 2026. This issue is resulting in latency and timeout errors for Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. Our engineering team remains in constant coordination with MasterCard’s incident response team, who have acknowledged the platform-wide infrastructure issu...
identified
Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is continuing to actively monitor the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving...
identified
Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is actively monitoring the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving the utmost...
identified
Our engineering team is actively monitoring the situation and coordinating directly with Mastercard, who has acknowledged a service disruption from their side which is causing intermittent degradation and increased latency for token lifecycle management and Click to Pay enrolment requests and is working toward a resolution. We will provide further updates as more information becomes available from our partner side.
investigating
On Thursday, Sept 3, 2026, Marqeta identified an issue causing service degradation affecting MasterCard integration services, which may result in increased latency or timeout errors for token lifecycle management requests and Click To Pay enrolment. Impact began at approximately 06:27 PDT, and our engineering team is actively monitoring the situation while raising an incident directly with MasterCard to identify and resolve the underlying infrastructure issues impacting these endpoints. We ar...
As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing files to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates in 60 minutes or upon an...
identified
As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing file to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates as more information becom...
investigating
As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers are engaging Visa to resolve the clearing file processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.
On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Our team is engaging our emergency contacts at Visa to actively investigate the root cause, and we are continuing to assess the full scope of impact.
investigating
On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in rather than Marqeta's real-time authorization, across all card networks. Our team is actively investigating the root cause and assessing the full scope of impact.
Legacy Incident Archive
39 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Private Sandbox Maintenance
Source not attested
Last archived state: resolved
View archived record details
identified
We're making updates to how our private Sandbox environment handles and directs network traffic as part of ongoing infrastructure improvements. We expect this maintenance to be complete by May 22nd. Your users may lose the ability to interact with your Marqeta private sandbox. If so, please reach out to support@marqeta.com.
Elevated STIPs on the Pulse Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Following up on our previous updates, Pulse has informed us that the responsible acquirer has implemented a change to resolve the root cause, and Marqeta has cross-verified that (STIP) levels returned to normal parameters as of 08:40 AM PT. Our engineering teams will continue to closely observe the stability of the Pulse network to ensure no further disruptions occur for your cardholders, and we will provide a final resolution summary once the monitoring period is successfully complete.
identified
Our joint technical investigation with the Pulse team has successfully isolated the source of the anomalous data to a single acquiring partner.
Pulse is actively working to engage the responsible acquirer to secure a path for remediation. Concurrently, Marqeta is escalating the issue with utmost priority.
We will provide an update as soon as we have confirmation of the fix and an estimated time to resolution from Pulse.
identified
To keep our customers updated , we have initiated a joint T.S session with Pulse team, and we are working jointly to investigate the root cause and secure a path for remediation. We will provide an update as soon as we have a confirmed fix or an estimated time to resolution.
identified
Marqeta Engineers have observed elevated STIPs on the Pulse network impacting some cardholders utilizing the Pulse network starting on 11th of May at 10:20 PM PDT. A dedicated response team has been assembled and has identified the technical issue as a processing failure within our systems when encountering a new data pattern originating from the Pulse network. To mitigate the impact and confirm the necessary fix, we have engaged the Pulse team for clarity on this new data behavior, and Pulse...
AWS Outage Impacting Marqeta Services
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Nearly all Marqeta services are now fully operational. Engineers are continuing to mitigate some data discrepancies in certain services. We will provide our next update when the data has been fully remediated, or if we become aware of a substantial change in condition.
monitoring
Nearly all Marqeta services are now fully operational. Engineers are continuing to mitigate some data discrepancies in certain services. We will continue monitoring the situation throughout the weekend. We will provide our next update Monday the 11th at 10:00 am EST, or if we become aware of a substantial change in condition.
monitoring
We are continuing to observe improvements to Marqeta's services. Engineers are continuing to put mitigations in place, such as moving traffic away from the affected region and availability zone. We will continue monitoring the situation throughout the day for any changes in status. We will provide our next update when we receive additional information from AWS.
monitoring
We are continuing to observe improvements to Marqeta's services. Engineers are continuing to put mitigations in place, such as moving traffic away from the affected region and availability zone. We will also continue monitoring the situation overnight for any changes in status. Our next update will be at 10:00 EST.
identified
AWS is observing some early signs of recovery. Some of Marqeta services remain impacted by the ongoing AWS us-east-1 outage. Our engineers are diligently monitoring the situation and implementing measures to reduce impact where possible. We will provide our next update when we receive additional information from AWS.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. Our engineers are diligently monitoring the situation and implementing measures to reduce impact where possible. We will provide our next update when we receive additional information from AWS.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS is shifting traffic away from the impacted zone for additional services. Our teams continue monitoring the situation closely and will provide the next update in 30 minutes or when new information is available.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS is shifting traffic away from the impacted zone for additional services. Our teams continue monitoring the situation closely and will provide the next update in 30 minutes or when new information is available.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS is shifting traffic away from the impacted zone for additional services. Our teams continue monitoring the situation closely and will provide the next update in 30 minutes or when new information is available.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS continues working to resolve the thermal issue in the affected availability zone. We are closely monitoring their progress and our service recovery. Next update in 30 minutes or sooner if conditions change.
identified
Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS continues working to resolve increased temperatures in the affected availability zone with no current ETA for full resolution. Some services are beginning to see improvement. Next update in 30 minutes or sooner if conditions change.
identified
All Marqeta services remain impacted by the ongoing AWS us-east-1 outage with no ETA for resolution from AWS. The next update will be in 30 minutes or sooner if conditions change.
identified
We are continuing to monitor the AWS problem in us-east-1, and we are seeing impact across many Marqeta services due to this. We are actively removing traffic from this region to limit the impact to our customers. Next update will be in 30 minutes or when AWS provides any additional context.
investigating
Marqeta engineers are detecting an elevated number of STIPs starting from about 4:30PM PST. Teams are monitoring an AWS us-east-1 outage as the likely cause. We will provide updates every 30 minutes or upon discovery of new information.
Delay in Diva reports and MQD endpoints
majorSource not attested
Last archived state: resolved
View archived record details
identified
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is impacting data replication for transactional data in Diva reports and MQD endpoints. All replicated assets in the system are now fully synchronized with the exception of one cluster, which currently shows approximately 8 hours behind and is progressing toward full synchronization. Marqeta teams continue to monitor the recovery process and maintain engagement with the external vendor. More detaile...
identified
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have observed assets continuing to improve. Some corrected reports will be available in the early morning of May 6th. We are continuing our engagement with the external vendor to resolve quicker and receive an ETA for full restoration. Our next update will be in 60 minutes.
identified
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have observed assets beginning to catch up. We are continuing our engagement with the external vendor to resolve quicker and receive an ETA for full restoration. Our next update will be in 60 minutes.
identified
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have observed assets beginning to catch up. We are continuing our engagement with the external vendor to resolve quicker and receive an ETA for full restoration. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.
investigating
An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing a severe lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams are engaging with the external vendor to resolve the upstream cluster issue, running checks to quantify the data lag load times, and ensuring internal pipelines are ready to automatically process all delayed data once restored. We will have more information about an ETA to restoration...
April 2026
3DS Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Engineers have confirmed that the incident is now stabilized. We will provide a final update once full resolution is confirmed
identified
Work continues toward a full resolution. We will provide the next update when new information becomes available.
identified
Our engineering teams remain focused on implementing the resolution. We will provide another update in approximately 60 minutes or when new information is provided.
identified
Engineers have identified the root cause and are now working on a resolution. We will provide another update in approximately 60 minutes or when new information becomes available.
investigating
Multiple teams are working together to investigate and resolve the 3DS performance degradation. Challenge timeouts and STIPs may continue to impact customers. We will provide another update in approximately 30 minutes.
investigating
Our engineering team is actively continuing to investigate the root cause of the 3DS performance issue. Challenge timeouts and STIPs may still be impacting customers. We remain focused on resolution and will provide another update in approximately 30 minutes.
investigating
3DS is experiencing degraded performance that may cause challenge timeouts and STIPs. Our engineering team is investigating the root cause. Next update will be in approximately 30 minutes or when new information becomes available.
investigating
Starting at 13:00 EST, 3DS is experiencing degraded performance that may cause challenge timeouts. Our engineering team is investigating the root cause. We will provide another update in approximately 30 minutes.
Increase Rate Of Magstripe Declines
minorSource not attested
Last archived state: resolved
View archived record details
identified
Engineers are continuing to work to resolve the last few instances of this issue. We will update here once this work is complete.
identified
From March 24th, we are experiencing an increase in the rate of declines for card-present transactions using magnetic stripe swipe (magstripe). This may cause cardholder's physical cards to be declined even though the cards and accounts are in good standing. Engineers are working to resolve this issue today. We will update here once this work is complete.
Intermittent STIPs across multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Following our investigation with the database vendor, a tactical fix was successfully applied at 16:26 PST. Since the implementation of this fix, we have observed a significant improvement in database connection stability and a return to normal service levels.
Our engineering team is continuously monitoring the environment to verify the long-term effectiveness of the resolution and ensure overall system stability.
We will provide a final update once we have confirmed the issue is fully reso...
identified
We have observed a database connectivity issue that intermittently impacted Marqeta services on April 1st between 16:04 and 17:56 PST. During this window, some customers may have experienced an elevated amount of STIPs as well as partial disruptions to tokenization and API traffic.
Our engineering team has traced the instability to an intermittent database connection failure and has escalated the matter to our third-party vendor for support. We are currently engaged in an active troubleshoo...
March 2026
Delay in bank file delivery
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing delays in bank file delivery for some customers. Engineers have identified the issue and restarted the delivery process. All bank files are expected to be delivered within the next 3 hours.
STIPS on Master Card network
Source not attested
Last archived state: resolved
View archived record details
monitoring
Marqeta Engineering team observed network disturbance resulting in STIPS on the Mastercard network, We observed two distinct periods of impact, starting around 11:14 AM and 12:45 PM Pacific Time , the status is currently stable and our team is actively engaged with MasterCard to understand the root cause.
We are continuously monitoring the network to ensure stability.
