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71.9%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
70%
30
9
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
On Saturday, September 12, 2026, at approximately 13:53 PT (20:53 UTC), Marqeta engineers detected an issue on Pulse's network causing transactions to be processed by stand-in in one region. The impact was about 10 minutes long and is no longer occurring. Our teams have reached out to Pulse to provide their analysis of the occurrence, we will provide an update if we detect any substantial changes.
investigating
On Saturday, September 12, 2026, at approximately 13:58 PT (20:58 UTC), Marqeta engineers detected an issue affecting Pulse network transactions processed by stand-in. Our team is actively investigating the root cause and assessing the full scope of impact.
A follow-up notification will be sent once more detail becomes available. We appreciate your patience as we work to resolve this as quickly as possible.
Marqeta engineers are observing consistent improvements across all impacted Mastercard integration services, with error rates and latency returning toward normal levels. Our engineering team continues to closely monitor system health and performance metrics in coordination with Mastercard to ensure sustained stability before fully resolving the incident. Additional updates will be provided as soon as new information is available.
identified
We continue to work in close collaboration with Mastercard’s incident response teams, who have confirmed that dedicated technical teams are actively working to address the platform-wide infrastructure issues on their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are closely tracking all system health metrics and will provide further updates as soon as additional information becomes available from our partner.
identified
Our Monitoring into the service disruption impacting MasterCard integration services continues. We are working in close collaboration with MasterCard’s incident response teams, who have confirmed that an active war room is ongoing to address the platform-wide infrastructure issues from their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are monitoring all system health metrics closely and remain committed to re...
identified
We are continuing to work closely with MasterCard to resolve a service disruption impacting several integration services, which began around 06:30 PDT on September 3, 2026. This issue is resulting in latency and timeout errors for Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. Our engineering team remains in constant coordination with MasterCard’s incident response team, who have acknowledged the platform-wide infrastructure issu...
identified
Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is continuing to actively monitor the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving...
identified
Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is actively monitoring the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving the utmost...
identified
Our engineering team is actively monitoring the situation and coordinating directly with Mastercard, who has acknowledged a service disruption from their side which is causing intermittent degradation and increased latency for token lifecycle management and Click to Pay enrolment requests and is working toward a resolution. We will provide further updates as more information becomes available from our partner side.
investigating
On Thursday, Sept 3, 2026, Marqeta identified an issue causing service degradation affecting MasterCard integration services, which may result in increased latency or timeout errors for token lifecycle management requests and Click To Pay enrolment. Impact began at approximately 06:27 PDT, and our engineering team is actively monitoring the situation while raising an incident directly with MasterCard to identify and resolve the underlying infrastructure issues impacting these endpoints. We ar...
As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing files to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates in 60 minutes or upon an...
identified
As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing file to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates as more information becom...
investigating
As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers are engaging Visa to resolve the clearing file processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.
On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Our team is engaging our emergency contacts at Visa to actively investigate the root cause, and we are continuing to assess the full scope of impact.
investigating
On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in rather than Marqeta's real-time authorization, across all card networks. Our team is actively investigating the root cause and assessing the full scope of impact.
Legacy Incident Archive
39 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Apple Pay Push Provisioning Drops
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Marqeta engineers have observed a significant improvement in Apple Pay provisioning success rates over the last 30 minutes, and we are currently no longer seeing any new instances of failed requests.
We will continue to closely monitor the stability of provisioning and provide another update in approximately 30 minutes.
investigating
Marqeta engineers are continuing to investigate the issue originally detected at approximately 12:30 PT (19:30 UTC). The issue is specifically limited to Apple Pay provisioning.
Our team has contacted Apple Pay directly to check for external network outages and we are currently awaiting their response. We will provide another update as soon as we have more information.
investigating
On Monday, June 29, 2026, Marqeta engineers detected an issue causing traffic drops for Apple Pay transaction requests and push provisioning, starting at approximately 12:30 PT (19:30 UTC). Our team is actively investigating the root cause and assessing the full scope of impact.
The next update will be in approximately 30 minutes.
Delay in Receiving Visa Clearing Files
minorSource not attested
Last archived state: resolved
View archived record details
investigating
On Monday, June 29, 2026, Marqeta engineers detected a delay in receiving Visa clearing files, starting at approximately 05:45 PT (12:45 UTC). Visa has addressed an internal issue and has successfully sent the files. This will result in a ~3 hour delay for clearing processing and reporting. We will update this space again once the delay has been addressed, or upon any notable change in status.
investigating
On Monday, June 29, 2026, Marqeta engineers detected a delay in receiving Visa clearing files, starting at approximately 05:45 PT (12:45 UTC). Our team is engaging Visa to actively investigate the root cause and provide the files in a timely manner.
A follow-up notification with more detail will be sent when we receive context from Visa.
Marqeta Dashboard Outage and Delayed Clearing
criticalSource not attested
Last archived state: resolved
View archived record details
identified
On Sunday, June 21, 2026, Marqeta engineers detected a renewed issue affecting foreign-currency transaction clearing on Mastercard and Visa starting at approximately 23:39 PT (06:39 UTC). Our team is continuing to remediate the clearing files. A follow-up notification will be sent when clearing has been remediated, or upon any notable change in condition.
identified
On Sunday, June 21, 2026, Marqeta engineers detected a renewed issue affecting foreign-currency transaction clearing on Mastercard and Visa starting at approximately 23:39 PT (06:39 UTC). Our team is continuing to actively investigate the root cause and remediate the clearing file process.
A follow-up notification with more detail will be sent within 30 minutes.
We appreciate your patience as we work to resolve this as quickly as possible.
monitoring
On Sunday, June 21, 2026, Marqeta engineers detected a renewed issue affecting foreign-currency transaction clearing on Mastercard and Visa starting at approximately 23:39 PT (06:39 UTC). Our team is actively investigating the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 30 minutes.
We appreciate your patience as we work to resolve this as quickly as possible.
monitoring
On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal and a clearing file delivery delay starting at approximately 17:24 PT (00:24 UTC). Marqeta Dashboard has recovered, and clearing file delivery is being monitored to ensure continuity has been restored. We will update this space again if there are any notable changes.
investigating
On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal and a clearing file delivery delay starting at approximately 17:24 PT (00:24 UTC). Marqeta Dashboard has recovered, and engineers are continuing to investigate the impact to clearing.
A follow-up notification with more detail will be sent within 30 minutes.
We appreciate your patience as we work to resolve this as quickly as possible.
investigating
On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal starting at approximately 17:24 PT (00:24 UTC). There is also a one hour delay in clearing files that will affect file delivery timing. Our team is continuing to actively investigate the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 30 minutes.
We appreciate your patience as we work to resolve this as quickly as possible.
investigating
On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal starting at approximately 17:24 PT (00:24 UTC). Our team is actively investigating the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 30 minutes.
We appreciate your patience as we work to resolve this as quickly as possible.
Private Sandbox Maintenance
Source not attested
Last archived state: resolved
View archived record details
investigating
We're making updates to how our private Sandbox environment handles and directs network traffic as part of ongoing infrastructure improvements. Your users may lose the ability to interact with your Marqeta private sandbox. If so, please reach out to support@marqeta.com.
API Response Degraded in Sandbox
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User, Business, and Card API responses in the sandbox and intermittently in production, starting at approximately 09:50 PT (17:07 UTC). Our engineering team successfully deployed a fix across all affected environments as of 13:09 PT (21:09 UTC). All impacted services have been restored and are currently under active monitoring to ensure full stability.
We sincerely apologize for any disruption this caused and appreciate ...
identified
On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User, Business, and Card API responses in the sandbox and intermittently in production, starting at approximately 09:50 PT (17:07 UTC). Our engineering team has identified the root cause and initiated a hot-fix across all affected environments. We are actively monitoring the fix progress and will provide a further update once the fix is complete and service has been fully verified.
identified
On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User/Business/Card API response in the sandbox and a intermittently in production starting at approximately 09:50 PT (17:07 UTC). Our team is aware of the root cause and is continuing to actively work to resolve the impact. A follow-up notification with more detail will be sent within 30 minutes.
investigating
On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User/Business/Card API response in the sandbox and a intermittently in production starting at approximately 09:50 PT (17:07 UTC). Our team is aware of the root cause and is actively working to resolve the impact. A follow-up notification with more detail will be sent within 30 minutes.
Visa SMS File Delay
minorSource not attested
Last archived state: resolved
View archived record details
identified
On Monday, June 15, 2026, Marqeta engineers detected an issue affecting Visa SMS file delivery starting at approximately 08:01 PT (15:01 UTC). Visa has begun sending the delayed files. Processing will begin as soon as the files are successfully transmitted. We will update this page once we have confirmed the files are processing.
investigating
On Monday, June 15, 2026, Marqeta engineers detected an issue affecting Visa SMS file delivery starting at approximately 08:01 PT (15:01 UTC). Our team is actively investigating the root cause and assessing the full scope of impact.
A follow-up notification with more detail will be sent within 30 minutes.
Visa SMS File Delay
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Following up on our previous updates, Marqeta has successfully received the delayed SMS settlement files from Visa at 17:30 PST. Our engineering teams have initiated the ingestion and processing of those files , and we will provide a final resolution update once the data is completely processed and verified.
identified
On Friday, June 5, 2026, Marqeta engineers detected a delay in expected daily Visa SMS settlement file delivery. Visa has identified the missing files and are investigating why they are unable to transmit. We will update this page again once we have a confirmed action plan from Visa and an ETA to receiving the delayed files.
investigating
On Friday, June 5, 2026, Marqeta engineers detected a delay in expected daily Visa SMS settlement file delivery. Currently Marqeta engineers are engaging Visa to expedite file delivery and are monitoring for receipt and processing.
We will update this page again once we have a confirmed action plan from Visa and an ETA to receiving the delayed files.
investigating
On Friday, June 5, 2026, Marqeta engineers detected a delay in expected daily Visa SMS settlement file delivery. Currently Marqeta engineers are engaging Visa to expedite file delivery and are monitoring for receipt and processing.
We will update this page again in 30 minutes.
investigating
On Friday, June 5, 2026, Marqeta engineers detected a delay in receiving Visa SMS Files. Visa has been notified and we are actively working to resolve it as quickly as possible.
A follow-up notification with more detail will be sent within 30 minutes.
STIPs on Multiple Card Networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
On Wednesday, June 3, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 08:42 PT.
Our ongoing technical investigation has isolated the root cause of this incident to a degraded physical network connection. We are actively coordinating with our hardware vendor for an expedited component replacement. In the interim, Marqeta engineers are continuously monitoring the affected infrastructure and managing traffic l...
monitoring
On Wednesday, June 3, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 08:42 PT. Mitigations remain in place and the root cause is being investigated throughout the day.
monitoring
On Wednesday, June 3, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 08:42 PT. Our team has drained the affected region to stabilize the STIPs, and will continue investigating the root cause.
investigating
On Wednesday, June 3, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 08:42 PT. Our team is actively investigating the root cause and assessing the full scope of impact. We will follow up with additional details as soon as more information is available. A follow-up notification with more detail will be sent within 30 minutes.
Intermittent Apple Pay Errors
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are still actively investigating this issue and are continuing to engage external partners for additional context. The next update will take place once engineers have gathered this context and are able to determine ne...
identified
We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are still actively investigating this issue and are continuing to engage external partners for additional guidance. We will update this page again in 30 minutes.
investigating
We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are actively investigating this issue and have initiated contact with external partners for additional guidance. We will update this page again in 30 minutes.
investigating
We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are actively investigating this issue and have initiated contact with external partners for additional guidance. We will update this page with more information in 30 minutes.
investigating
Marqeta engineers detected an intermittent issue affecting Apple Pay in-app card provisioning requests starting at approximately 11:42 PT. Our team is actively investigating the root cause and assessing the full scope of impact. We will update this page with more information in 30 minutes.
May 2026
Visa clearing delayed for some customers.
Source not attested
Last archived state: resolved
View archived record details
identified
Our teams have been actively monitoring file receipt and processing throughout the day, and we have confirmed that overall clearing volume today exceeds our previous day's totals, with most recent file processed at 14:35 PDT, We are also working to formally reconcile received data against the Visa network summary to provide full confirmation that all expected clearing activity has been recovered, and will provide a further update once reconciliation is complete. We sincerely apologize for a...
identified
Our technical teams have confirmed after engaging Visa that we have processed from our side all files sent so far from Visa.
Marqeta is currently addressing a potential delay in the delivery of clearing files from the Visa network., While these files are now being ingested and prioritized through our systems to restore full data visibility, customers may experience temporary discrepancies in data reporting or reconciliation against VSS reports for the impacted date. We are closely monitoring...
investigating
We receive 6 large files from Visa each day containing clearing for Marqeta customers. The last clearing file from the 14th of May has not yet been received from Visa.
Impacted customers will have a lower number than normal of clearing webhooks and VSS reports particular to this file are delayed.
We have reached out to Visa to understand what has happened, and to ensure the file is sent.
Once the file has been received by Marqeta, it will be immediately processed and we will update this i...
