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Kentik SaaS US Cluster Outage History

Daily provider-status observations and published incident history for Kentik SaaS US Cluster.

Operational

Kentik SaaS US Cluster is operational. Verified . Official provider source.

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92.7% of 82 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 86.7% 30 4
September 2026 93.3% 30 2

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Emergency Maintenance
major Observed active window 2h 45m

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Started:

Web Portal Flow Ingest Query
monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
identified
We have an emergency maintenance needed in US SaaS
Elevated KDE Query Errors
minor Observed active window 3h 33m

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Started:

Query
monitoring
The fix has been deployed and the query errors have subsided. We are continuing to monitor to situation.
identified
We've identified the issue and we are deploying a fix.
investigating
We're experiencing an elevated level of KDE query errors and are currently looking into the issue.
September 2026
Tagging Degraded
major Observed active window 5h 53m

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Started:

Flow Ingest
monitoring
A fix has been implemented and we are monitoring the results.
identified
We've spotted an issue with our tagging services. We are currently exploring next steps for resolving the issue.
Delays in NMS alert evaluation
major Observed active window 17h 41m

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Started:

NMS
monitoring
We began experiencing delays in NMS alert processing in the SaaS EMEA cluster at roughly 9:20 AM UTC on Monday, September 28. Queues have been processed and alert evaluation is now happening at the standard pace.
KDE Queries Failing
major Observed active window 2h 44m

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Started:

Query
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're noticing an increase KDE query failures and are investigating.
Portal Instability
major Observed active window 26h 44m

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Started:

Web Portal REST API
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're experiencing a high level of API errors preventing some users from using our portal.

Legacy Incident Archive

11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
US IAD1 BGP Interruption
Source not attested
Last archived state: resolved
View archived record details
identified
We experienced a brief impact to customer BGP sessions and inbound flow. Kentik Engineering is investigating, although most sessions have recovered.
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