Daily provider-status observations and published incident history for Kentik SaaS US Cluster.
Component incident
Kentik SaaS US Cluster has an active component incident; no global outage is indicated. Verified .
Official provider source.
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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We began experiencing delays in NMS alert processing in the SaaS EMEA cluster at roughly 9:20 AM UTC on Monday, September 28. Queues have been processed and alert evaluation is now happening at the standard pace.
A fix has been implemented and we are monitoring the results.
investigating
We're experiencing a high level of API errors preventing some users from using our portal.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Synthetic Test Failures
majorSource not attested
Last archived state: resolved
View archived record details
Synthetics Ingest
monitoring
We have pushed a fix for this issue and are now monitoring test results.
investigating
We have been notified of an increase in Synthetic Test Failures. We are currently investigating this.
July 2026
US Portal Degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.
Flow ingest degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Flow ingest has returned to normal levels and we are continuing to monitor.
identified
We have identified the issue and are working to resolve it.
investigating
We're investigating issues on a portion of ingest hosts.
Degraded query performance for subset of users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Queries may be extremely slow or unresponsive for < 20% of users. We are currently investigating this issue.
June 2026
We are currently experiencing an issue that is causing a delay in delivery for certain notifications across a subset of accounts. Our engineering team is actively investigating the root cause and working on a fix.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is returning to normal for the affected accounts.
Our team is actively monitoring the system to ensure performance remains stable and notifications continue to go through without further delay.
investigating
We are currently experiencing an issue that is causing a delay in delivery for certain notifications across a subset of accounts. Our engineering team is actively investigating the root cause and working on a fix.
Azure Synthetics Agents Down
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
All Azure based synthetics global agents are down, there will be no results coming from those agents.
Degraded Portal and API Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of degraded performance across the Portal and API. Customers may experience slow page loads or intermittent API latency. Our team is actively triaging the issue, and we will provide another update as soon as we know more.
Flow Enrichment Degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Enrichment services have been fully restored and are operating as expected. Continuous monitoring is in place to confirm stability and prevent recurrence.
investigating
We are currently investigating this issue.
May 2026
API Errors in Universal Agents page
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and are working on a fix. We will update when the fix has been deployed and verified.
investigating
We're investigating errors on the Universal Agents page in Portal.
April 2026
US Portal Performance Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue with the US portal. Customers may experience slow or intermittent performance.
