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100%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We’ve applied a fix for the mobile app login issue. If you’re still experiencing issues, please make sure you’ve updated to the latest version of the Kajabi mobile app from the App Store or Google Play.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Help Center Accessibility Issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
Please clear your browser's cache to ensure you receive the latest updates. Thank you for your patience while we worked to resolve this issue.
investigating
We are currently investigating why the Help Center is not loading and is displaying a "404 Error". Our team is actively looking into the issue and working as quickly as possible to identify the cause. We will provide an update as soon as more information is available. Thank you for your patience.
April 2026
Investigating Cofounder Chat Display Issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating reports of text display issues in the Cofounder chat window.
Some users may experience difficulty reading chat messages during this time. Our team is actively looking into this and we'll provide updates as we learn more.
Community Product Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're currently investigating an issue affecting Community products that is resulting in errors for some Heroes.
Our team is actively working to identify the cause and restore normal functionality. We'll update this page as soon as we have more information.
Media File Uploads - Degraded Performance
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of issues with media file uploads. Some users may occasionally experience difficulty uploading images, audio, video, and other files.
Our team is actively looking into this and working as quickly as possible to resolve it.
We will provide updates as more information becomes available.
Image Uploads Not Rendering
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed.
We are actively monitoring the results to ensure full resolution.
identified
We have identified the cause of the image upload issue affecting various sections of the platform.
Our team is actively working on a fix and will deploy it as quickly as possible. We will continue to provide updates as we make progress.
Delays with Fin and chat messages affecting Kajabi live chat support
Source not attested
Last archived state: resolved
View archived record details
identified
Due to a vendor outage, live chat support may be sporadically unavailable. We will update this page as soon as we have updates to share.
Kajabi Mobile App - Opening & Loading Issues
Source not attested
Last archived state: resolved
View archived record details
identified
We've identified the cause of the flickering and reloading behavior affecting the Kajabi Mobile App.
Our engineering team is working as quickly as possible to deploy a fix. Thank you for your continued patience.
investigating
We're aware of an issue affecting the Kajabi Mobile App. It may appear to be flickering and/or unexpectedly reloading when opening the app.
Our team is actively investigating and will provide updates as we learn more. We appreciate your patience.
March 2026
Support Email Disruption - Please Use Live Chat
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We’re currently experiencing an issue where support emails are not being sent from our system. Our team is actively working to resolve this as quickly as possible.
In the meantime, if you need assistance, please reach out to us via live chat for immediate support.
We appreciate your patience and will provide updates as soon as possible.
Community Access for new customers
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of a "Not Authorized" error affecting new customers attempting to access their Community Groups after purchase/granting an offer.
