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100%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We’ve applied a fix for the mobile app login issue. If you’re still experiencing issues, please make sure you’ve updated to the latest version of the Kajabi mobile app from the App Store or Google Play.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Some heroes unable to save content in Kajabi
Source not attested
Last archived state: resolved
View archived record details
monitoring
We received reports of errors when saving changes across multiple areas of Kajabi.
A fix has been deployed for the errors affecting saving across multiple areas of Kajabi, and saving should now be working as expected.
Our team is actively monitoring to confirm full resolution.
Heroes who continue to experience issues should try refreshing their browser, and can contact our support team if the problem persists.
Previous values appearing when changes are made in Course Content
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Heroes may see previous values after saving changes in Course content. Updates are being processed and applied normally, but may not immediately display. You can refresh the page to see the updated content in the meantime.
Our engineering team is investigating and we will share another update as we have more information.
Countdown Timers in Email Blocks causing errors in Email Campaigns
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're investigating an issue affecting countdown timer blocks in email campaigns.
Affected users may see errors when editing, previewing, or sending emails that contain a countdown block.
Our team is actively looking into this with a vendor and we will post an update as soon as we have more information.
"Something went wrong" when accessing the Community Product
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the cause of the error occurring when accessing the Communities product. Our engineering team is implementing a fix and working as quickly as possible to restore normal functionality. We will share another update once the fix has been deployed.
Delays in chat messages and email affecting Kajabi Support interactions
Source not attested
Last archived state: resolved
View archived record details
identified
We've noticed some issues affecting our support interactions. There may be a delay in response from our agents. Our chat vendor is investigating and looking to resolve the matter. We'll provide an update soon as we have more information. Please reach out to support@kajabi.com for your needs.
Thank you for your continued patience, we will continue to update this page as the situation evolves.
July 2026
Known Issue Impacting Community Videos and Notifications
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our team has identified an issue in Communities that our engineering team is actively working to resolve. Some newly uploaded videos may display missing or stuck thumbnails, and certain new post notifications may not have been sent. Video playback in the iOS and Android apps may also be affected.
Cannot access Community Meetups page
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring results.
identified
We are aware of the Community Meetup page being inaccessible and our engineering team is working on a fix. We appreciate your patience as we resolve this.
identified
We've identified the cause of the Community Meetup dashboard issue and our engineering team is working on a fix. We appreciate your patience as we resolve this.
June 2026
Slow page loads and issues accessing Kajabi
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are seeing the platform recover. Users are once again able to access Kajabi, and services are returning to normal. We will continue to closely monitor to ensure stability and will provide additional updates if necessary.
investigating
We're continuing to investigate reports of slow page loads and issues accessing Kajabi. Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We'll continue to provide updates as more information becomes available.
investigating
We’re currently investigating reports of slow page loads and intermittent issues accessing Kajabi. Our engineering team is actively investigating and will provide updates as more information becomes available.
Text Field Missing in Email Campaigns
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. We're monitoring the situation closely to ensure everything is working as expected.
identified
We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information.
identified
We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience.
investigating
We've identified an issue affecting the text field in email campaigns. Our engineering team is investigating the root cause and working to resolve this as quickly as possible. We'll provide updates as soon as we have more information.
Kajabi Platform Outage
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are seeing the platform recover. We will continue to monitor the situation.
investigating
The Kajabi platform may currently be unavailable for some Heroes. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.
investigating
The Kajabi platform is currently unavailable. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.
