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100%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We’ve applied a fix for the mobile app login issue. If you’re still experiencing issues, please make sure you’ve updated to the latest version of the Kajabi mobile app from the App Store or Google Play.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Communities Experiencing Issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.
Community DMs Not Working (Web and App)
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.
mykajabi.com Unavailable in Turkey
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey.
We will continue to provide updates as we make progress.
identified
We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.
Live rooms disconnecting unexpectedly
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience.
investigating
We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.
May 2026
Vendor Scheduled Maintenance Alert
Source not attested
Last archived state: resolved
View archived record details
monitoring
One of our vendors is undergoing scheduled maintenance from 7:30 PM – 8:30 PM PST. During this window, video and audio uploads may be delayed or appear stuck. We'll continue to provide updates here as they come.
Community App Accessibility
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of errors affecting community access. Some users may be unable to load or interact with community content. Our team has been alerted and is actively looking into the issue.
CoFounder Response Delays
Source not attested
Last archived state: resolved
View archived record details
identified
We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more.
investigating
We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.
Unable to respond to disputes
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed for the issue affecting the "Respond to dispute" button on disputed transactions. We are monitoring to confirm stability.
identified
We are aware of an issue where the "Respond to dispute" button on disputed transactions is not responding when clicked. We will update this status once we have more information.
Inability to contact support via the profile menu
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible.
As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at support@kajabi.com.
Webhooks Settings Page Error
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue where users are experiencing errors when attempting to access the Webhooks page via Settings > Integrations & Webhooks > Webhooks.
Our engineering team is actively working on a fix and we are moving as quickly as possible to restore full functionality. We will continue to provide updates as we make progress.
