The restore is completed and we are monitoring the system.
identified
The openvz87 system has had a double harddrive failure. The latest full system backup is being restored to new hardware with approximatly 1 - 2 hours left.
Please be aware virtuozzo7 reaches end of life Dec 31st https://www.interserver.net/tips/kb/virtuozzo7-upcoming-end-of-life/
Exchange hosted domains are seeing increased 451 4.7.500 Server busy. Please try again later errors. There is a broader issue at exchange being tracked with incident id EX1467029. Delayed emails remain in queue to be tried later.
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating a mysql replication error and expect the portal to be restored shortly
Legacy Incident Archive
23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Teb4 / H5 Elevated Temperatues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The H5 New Jersey facilities temperatures have returned to normal and have stabilized at this time. No further systems are being moved to Teb8 at this time.
investigating
Two batches of systems are in process of being racked in Teb8 from Teb4.
Temperatures are coming down, and it is expected no further systems will be moved to teb8.
investigating
h5 has updated:
Temporary cooling is enroute
Our mechanical vendor is currently on-site evaluating the situation and performing remediation activities. Additional temporary cooling equipment is enroute to the facility to support cooling capacity while corrective actions are underway.
investigating
h5 has updated:
Additional temporary cooling equipment is being mobilized to the site to support remediation efforts while repairs are underway. Site
Operations and Engineering teams are actively monitoring conditions and managing the response.
However: InterServer staff will move some affected systems to Teb8
investigating
We are currently investigating elevated temperatures affecting the TEB4 data center. Due to a heatwave advisory in New Jersey, the facility is experiencing an air conditioning issue that is impacting cooling within the data center.
The facility team is actively working to restore normal cooling operations as quickly as possible. At this time, some services may experience degraded performance while we closely monitor the environment and take appropriate measures to protect customer equipment...
June 2026
Plesk4700 MSSQL service failure
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating MSSQL service failure on plesk4700
Scheduled maintenance for Plesk-Hyperv servers
Source not attested
Last archived state: resolved
View archived record details
monitoring
All services are back online and we are monitoring servers status
investigating
We are performing scheduled maintenance for the following servers listed below at 4pm EST
hyperv90.is.cc
plesk4700.is.cc
plesk4900.is.cc
plesk5700.is.cc
plesk6100.is.cc
During this maintenance, downtime is expected to be up to 2-3 hours per server.
Scheduled maintenance for hyperv144
Source not attested
Last archived state: resolved
View archived record details
identified
Hyprtv144 is back online and we are monitoring the status
investigating
Hyperv144 will be down for critical network upgrade issue and it will be back online within 2-3 hours.
KVM508 ram module replacement
majorSource not attested
Last archived state: resolved
View archived record details
identified
The KVM508 system will be shut down to replace a ram module, and upgrade ram. Systems will be suspended to disk for the shutdown and resumed for the boot up.
May 2026
storage-kvm3.lax
majorSource not attested
Last archived state: resolved
View archived record details
investigating
The storage-kvm3 server in the LAX datacenter is offline. Technicians are currently investigating the cause.
Hyperv145 network issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
Network issue fixed on hyperv145 server and all VMs are online and functioning , we are monitoring the server
identified
We have identified the network problem and a fix applied
investigating
We are currently investigating network issue on hyperv145 server
April 2026
Hyperv108 hardware issue & OS corruption
Source not attested
Last archived state: resolved
View archived record details
identified
Hardware & Windows OS issue is resolved on server and we are working on VMs restore with the latest state
investigating
We are currently investigating & working on hyperv108 hardware issue which caused OS corruption
Critical Vulnerability with cPanel & WHM Login Authentication
Source not attested
Last archived state: resolved
View archived record details
identified
Updates are now available for these build:
11.110.0.97
11.118.0.63
11.126.0.54
11.132.0.29
11.136.0.5
11.134.0.20
WP Squared 11.136.1.7
Please run the following command to retrieve the patched version.
/scripts/upcp --force
You can confirm you are on a patched version of cPanel with the following command:
/usr/local/cpanel/cpanel -V
As long as the output matches one of the above versions, then your system has been patched.
Warning: If your server is not running a supported version o...
identified
Updates are available:
TIER 11.110 WAS: 11.110.0.96 NOW: 11.110.0.97
TIER 11.118 WAS: 11.118.0.61 NOW: 11.118.0.63
TIER 11.126 WAS: 11.126.0.53 NOW: 11.126.0.54
TIER 11.132 WAS: 11.132.0.27 NOW: 11.132.0.29
TIER 11.134 WAS: 11.134.0.19 NOW: 11.134.0.20
TIER 11.136 WAS: 11.136.0.4. NOW: 11.136.0.5
Please run the following command to retrieve the patched version.
/scripts/upcp
* Webhosting Systems are being updated in stages, as they update cpanel s...
investigating
All cpanel/WHM VPS and Server owners please review: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication
At minumum
Disable cpdavd
whmapi1 configureservice service=cpdavd enabled=0 monitored=0
Then stop cpsrvd on your server:
/scripts/restartsrv_cpsrvd --stop
Please be aware cpanel/WHM services will be offline until a patch is released.
kvm409/webhosting2022 hardware replacement
Source not attested
Last archived state: resolved
View archived record details
investigating
The webhosting2022 system will be moved into a new server chassis replacing the motherbard and other components to further address the cause of the outage last night.
