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89.2%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.
Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.
We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
A fix has been implemented and we are monitoring the results.
identified
We are currently experiencing issues with provisioning clusters through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused.
Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.
Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
GCP us-west1 Operational Issues
majorSource not attested
Last archived state: resolved
View archived record details
Cluster Management APITerraform ProviderGoogle Cloud Platform Google Cloud StorageGoogle Cloud Platform Google Compute Engine
monitoring
Google have completed mitigations and are reporting recovery across multiple products. We will continue monitoring the incident until the remaining products have recovered.
Vertical scaling remains disabled in us-west1.
identified
Vertical scaling has been temporarily disabled in the GCP us-west1 region due to this cloud provider outage. We will re-enable this functionality when the cloud provider outage is resolved.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing service degradation and potential disruptions in the Google Cloud Platform region us-west1. This incident is a result of an ongoing issue with the cloud provider's infrastructure.
You will be unable to provision new clusters or nodes. Existing nodes in us-west1 may be unavailable. Cluster datacentres in other regions are unaffected, but are experiencing networking issues when interacting with nodes in us-west1. Individual impacted customers are being contacted...
Compatability issues for Instaclustr OpenSearch issues and Instaclustr Terraform provider
minorSource not attested
Last archived state: resolved
View archived record details
Cluster Management APITerraform Provider
identified
We are currently seeing compatibility issues between the Instaclustr Terraform provider and the Cluster Management API, affecting operations involving OpenSearch clusters.
Standard customer clusters operations are unaffected. The Monitoring API and Prometheus API remain operational.
Our team is actively working to resolve the issue and we apologise for any inconvenience. Further updates will be provided as more information becomes available. If you have an urgent matter, please contact us t...
July 2026
Provisioning Failures for Private Network PostgreSQL clusters with 3 nodes
Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing issues with provisioning private network PostgreSQL clusters with 3 nodes through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused.
Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.
Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the supp...
GCP us-east4-b Operational Issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing service degradation and potential disruptions in the GCP us-east4-b zone. GCP has not updated its status page yet, however initial investigation indicates an issue likely with the cloud provider's infrastructure in the us-east4-b zone.
While we are seeing partial recovery, in the meantime provisioning new clusters or nodes in the concerned GCP zone will be impacted. Also existing nodes in the GCP us-east4-b zone can face intermittent issues and be offline. You s...
Provisioning Failures for Kafka-Connect & Cadence Clusters
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with provisioning Kafka Connect & Cadence clusters into existing VPCs through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused.
Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.
Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the ...
403 Forbidden errors when accessing Cluster-Level Prometheus Monitoring Queries
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix is being rolled out and we are monitoring the results.
identified
The issue has been identified, and our team is actively working on implementing a fix. Cluster-level Prometheus monitoring query requests are being incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected.
Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.
We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (suppor...
identified
We are currently investigating an issue causing cluster level Prometheus monitoring query requests to be incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected. Our team is actively working to resolve the issue, and we apologise for any inconvenience caused.
The Management Console, Cluster Management API and Monitoring API are still operational.
We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us vi...
May 2026
Monitoring API Latency and Error Issues
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.
Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.
We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclust...
AWS US-EAST-1 Operational Issues in a single Availability Zone use1-az4
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to monitor the issue.
identified
We are currently experiencing service degradation and potential disruptions in the AWS region US-EAST-1. This incident is a result of an ongoing issue with the cloud provider's infrastructure.
Customers using the AWS availability zone "use1-az4" are impacted, with nodes in this availability zone observed to become unavailable. Clusters are expected to be available overall, and not significantly impacted.
We are actively monitoring the situation and will provide additional details as they ...
April 2026
Monitoring API Latency and Error Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.
Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.
We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclust...
