Current answer
Instaclustr experienced a minor incident: Support Email Unavailable. ServiceAlert observed recovery on Nov 13, 2026.
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Incident Lifecycle
Affected Components
Support Portal
Incident Timeline
Identified
We are aware that some emails sent to the support@instaclustr.com address are not being received by our team, related to an upstream provider issue. We apologise for any inconvenience caused.
New and existing customer clusters are unaffected. The Management Console, Cluster Management API, Monitoring API and Prometheus API are operational.
Additional details will be provided as they become available. If you have an urgent matter, please reach out via the Live Chat feature on our console or create a ticket via support.instaclustr.com.
New and existing customer clusters are unaffected. The Management Console, Cluster Management API, Monitoring API and Prometheus API are operational.
Additional details will be provided as they become available. If you have an urgent matter, please reach out via the Live Chat feature on our console or create a ticket via support.instaclustr.com.
Nov 13, 2026 at 1:10 AM UTC
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