Our teams have successfully implemented mitigation measures to address the issue causing some customers to receive SIEM logs from IP addresses that are no longer expected to be in use. The observed impact has been mitigated, and services are operating as expected at this time.
We are continuing to closely monitor the environment to ensure ongoing stability and confirm the effectiveness of the mitigation.
The next update on the issue will be shared no later than 01:30 UTC.
identified
Our teams continue to work on implementing mitigation measures to address the issue causing some customers to receive SIEM logs from IP addresses that are no longer expected to be in use.
Efforts remain focused on reducing customer impact and restoring expected behavior. We will provide additional updates as progress is made.
The next update on the issue will be shared no later than 01:00 UTC.
investigating
We have identified the source of the issue affecting a subset of customers, resulting in SIEM logs being received from IP addresses that are no longer expected to be in use.
Our teams are actively implementing mitigation measures to reduce customer impact and restore expected behavior. We will provide further updates as they become available.
The next update on the issue will be shared no later than 00:30 UTC.
investigating
We are investigating an issue where some customers may receive SIEM logs from IP addresses that are no longer expected to be in use.
Our teams are actively investigating the issue and working to identify the cause.
We will provide further updates as more information becomes available.
[INC-1135] Service Degradation Causing Intermittent DNS Resolution Issues
The team has completed the mitigation, and the affected services have been validated to be operating as expected.
We will continue to closely monitor the service to ensure the fix remains effective and services remains stable.
identified
Mitigation and validation efforts remain ongoing. The team continues to apply the targeted fix to the remaining affected systems while closely monitoring the service and validating recovery.
The next update on the issue will be shared no later than 22:05 UTC.
identified
Mitigation and validation efforts are continuing. The team is closely monitoring the service while applying the targeted fix across the remaining affected systems and validating recovery.
The next update on the issue will be shared no later than 21:25 UTC.
identified
Mitigation efforts are continuing. We are seeing recovery as the targeted fix is progressively applied to the affected services.
The next update on the issue will be shared no later than 20:55 UTC.
identified
The issue has been identified, and our teams have confirmed the cause of the intermittent DNS resolution failures.
The team is currently applying the mitigation in a controlled manner across the affected services.
The issue remains intermittent and limited in scope.
The next update on the issue will be shared no later that 20:20 UTC.
investigating
We continue to investigate intermittent DNS resolution issues that may affect a small number of requests.
The issue is highly intermittent and remains limited in scope. Our teams are actively investigating the issue and working to identify the cause and ensure consistent DNS resolution.
The next update on this issue will be shared no later than 20:10 UTC.
investigating
We are currently investigating an issue that may cause intermittent DNS resolution failures for some customers.
Our teams are actively investigating the issue and working to identify the cause and restore consistent DNS resolution.
We will provide further updates as more information becomes available.
[INC-1134] Degradation of performance in Imperva Management Console
The issue affecting the Imperva Management Console (MY) has been resolved, and service has been restored.
Customers should now be able to access and use the console normally. Our team will continue to closely monitor the service to ensure stability.
The next update will be no later than 10:30 UTC
investigating
We are investigating an issue affecting the performance of the Imperva Management Console (MY). Customers may encounter elevated latency, login failures, or degraded console performance.
Our engineering teams are engaged and investigating the issue with high priority. We will continue to provide updates as our investigation progresses.
The next update will not be later than 10:15 UTC.
The issue affecting user management and preventing new user invitations on the My Management platform has been resolved. The relevant teams have completed the required remediation, and user management functionality has been restored.
The platform is currently being monitored closely to confirm continued stability.
identified
The issue affecting new user invitations remains under investigation, with the relevant teams continuing to work towards a resolution.
Access for existing users to the My Management platform has been restored. The technical teams have completed the required remedial actions, and the platform is currently being monitored closely to confirm stability.
We will provide further updates as more information becomes available.
identified
The relevant teams continue to actively investigate the issue affecting new user invitations and are working towards implementing a resolution.
Separately, for the issue affecting some customers who experienced difficulties accessing or loading the My Management platform, our technical teams have identified the issue and implemented mitigation measures to restore service. Management Portal functionality is currently being validated, and we continue to monitor the environment closely to confirm stability.
We will provide further updates as more information becomes available.
identified
We have identified a potential cause for the issue preventing new user invitations on the My Management platform. The relevant teams are actively investigating and working towards implementing a resolution.
Separately, the investigation into the issue affecting some customers who may experience difficulties accessing or loading the My Management platform continues. The relevant teams remain engaged in identifying the cause and restoring normal functionality.
We will provide further updates as more information becomes available.
investigating
Our investigation into the issue preventing new user invitations on the My Management platform is continuing. The teams have identified a potential contributing factor related to the user management functionality and are continuing to investigate to confirm the root cause and determine the appropriate resolution.
Separately, we continue to investigate the issue affecting some customers who may experience difficulties accessing or loading the My Management platform. The relevant teams remain actively engaged in identifying the cause and working towards restoring normal functionality.
The next update on the issue will be provided no later than 19:05 UTC.
investigating
Our investigation into the issue preventing new user invitations on the My Management platform is continuing. The relevant teams remain engaged in identifying the root cause and working towards a resolution.
Separately, we continue to investigate the issue affecting some customers who may experience difficulties accessing or loading the My Management platform. The relevant teams are actively working to identify the cause and restore normal functionality.
Next update on the issue will be shared no later than 18:35 UTC
investigating
Our investigation into the issue preventing new user invitations on the My Management platform is ongoing. The relevant teams continue to work on identifying the root cause and implementing a resolution.
Additionally, due to a separate issue, some customers may experience difficulties accessing or loading the My Management platform. Our teams are actively investigating this issue as well and working to identify the root cause.
Next update on the issue will be shared no later than 18:00 UTC.
investigating
We are continuing to investigate an issue preventing new user invitations on the My Management platform.
Additionally, due to a separate issue, some customers may experience difficulties accessing or loading the My Management platform. Our teams are actively investigating this issue as well and working to identify the root cause.
Next update on the issue will be shared no later that 17:27 UTC.
investigating
We are continuing to investigate the issue preventing new user invitations on the My Management platform. Existing users can continue using the platform as normal. We will provide another update as more information becomes available.
Next update: no later than 16:30 UTC.
investigating
We are continuing to investigate the issue preventing new user invitations on the My Management platform. Existing users can continue using the platform as normal. We will provide another update as more information becomes available.
Next update: no later than 16:09 UTC.
investigating
We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause.
Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.
Next update: no later than 15:44 UTC.
investigating
We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.
Next update: no later than 15:20 UTC.
investigating
We are continuing to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems to identify the root cause and determine the appropriate resolution. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.
Next update: no later than 14:58 UTC.
investigating
We are continuing to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems to identify the root cause and determine the appropriate resolution. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.
Next update: no later than 14:35 UTC.
investigating
We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.
Next update: no later than 14:15 UTC.
investigating
We continue to investigate an issue affecting the creation of new users in the Imperva Management Platform.
At this time, we are assessing whether the issue is intermittent rather than limited to a specific subset of customers. Our teams remain actively engaged in the investigation and are working to better understand the scope and underlying cause of the issue.
We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.
Next update: no later than 13:55 UTC.
investigating
We are continuing to investigate an issue affecting the creation of new users in the Imperva Management Platform. The impact currently appears to be limited to a subset of customers.
Our teams are actively working to identify the cause and restore normal functionality. We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.
Next update: no later than 13:35.
investigating
We are currently investigating an issue affecting the ability to invite new users to the Imperva Management platform. Existing users may continue to access and use the platform as normal. Our team is actively working to identify the cause and restore full functionality. We will provide further updates as more information becomes available. The next update will not be later than 13:15 UTC
[ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal
The issues affecting Management Portal login and SSL Certificate Management have been remediated, and all functionality is currently operating as expected.
Our technical teams are actively monitoring the environment to confirm service stability and ensure continued normal operation.
The next update will be provided as further information becomes available.
identified
Our technical teams continue to work toward fully restoring SSL Certificate Management functionality.
Management Portal login and other core functionality are operating as expected. The remaining impact is limited to SSL Certificate Management. Customer websites and traffic remain fully covered by SSL and protected at this time.
Further updates will be provided as we continue to work toward full remediation.
identified
Our technical teams have identified the issue and are actively working toward full service restoration.
At this time, login access to the Management Portal has been restored. However, SSL Certificate Management functionality remains unavailable, and the team is working to apply a fix and restore this functionality.
Customer websites and traffic remain fully covered by SSL and protected at this time.
investigating
Login to the Management Portal has been restored, and users are currently able to access the portal. Most core functionality is available; however, SSL Certificate Management functionality remains unavailable while our technical teams continue to investigate and work toward full service restoration.
Customer websites and traffic remain fully protected at this time.
Next update on this incident will be shared no later than 19:55 UTC.
investigating
Our technical teams continue to investigate the issue affecting access to the Management Portal. Following adjustments to the affected services, we are seeing signs of improvement, including successful login attempts.
The teams are continuing to investigate the underlying root cause and work toward a permanent resolution. Customer websites and traffic remain fully protected at this time.
Further updates will be provided as the investigation progresses.
investigating
Our technical teams continue to actively investigate an issue affecting the ability to log in to the Management Portal.
Customer sites remain fully protected at this time, with no impact to their protection services.
Next update on the incident will be shared no later than 18:46 UTC.
investigating
Our technical teams are actively investigating an issue affecting access to the Management Portal. The teams are working to identify the cause and restore services. Next update on the incident will be shared no later than 18:32 UTC.
investigating
We have discovered a service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.
Next Update on this incident will be shared no later than 18:00 UTC
Traffic has been restored to the Madrid, Spain (MAD) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.
identified
The issue has been identified and a fix is being implemented.
investigating
We have identified an issue in the Madrid, Spain data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
_ _
Further updates will be shared as more information becomes available.
[INC-1120 ] Service Degradation affecting a subset of customers in North America region
Chicago 2, IL (CHI)Detroit, MI (DET)Houston, TX (HOU)Los Angeles, CA (SNA)Miami, FL (FLL)Montreal, Canada (YUL)New York 2, NY (EWR)
monitoring
We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.
investigating
Imperva has been alerted to the fact that there have been two major fiber cuts in North America. These fiber cuts are within the network of a major upstream carrier. A subset of customer traffic coming to or going from the Imperva network may transit this infrastructure and as a result of this issue, customers may experience connectivity issues, increased latency, or service degradation.
We will provide further updates as more information becomes available.
The next update will be before 20...
[INC-1118] Rio de Janeiro, Brazil (RIO) Data Center Issue
Technical team has successfully activated the PoP, and traffic has been restored to the Janeiro, Brazil (RIO) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.
identified
The issue has been identified and a fix is being implemented.
investigating
The issue has been identified, and technical teams are actively working on remediation. Customer traffic continues to be served normally through an alternate PoP.
The next update will be provided no later than 07:30 UTC.
investigating
Our team is actively investigating and working to resolve the issue. To maintain service availability, traffic has been temporarily rerouted through an alternate data center in the region. During this time, customers may experience increased latency.
Further updates will be shared as more information becomes available.
investigating
The team is continuing to work on resolving the issue. To maintain service availability, traffic is being rerouted through an alternate data center in the region. During this time, customers may experience increased latency while the reroute remains in effect.
Further updates will be shared as more information becomes available.
investigating
We have identified an issue in the Rio de Janeiro, Brazi data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Further updates will be shared as more information becomes available.
We have implemented mitigation measures and are observing recovery in email notification delivery. Current monitoring indicates notification volumes have returned to expected levels, and email notifications are being processed successfully.
We will continue to monitor the service closely to ensure recovery is sustained and to identify any residual impact.
identified
Our investigation into the email notification degradation is ongoing. We have identified the affected notification flow and are actively working to restore normal delivery rates. While mitigation efforts continue, some customers may still experience delays or failures in receiving email notifications.
We will continue to monitor the effectiveness of the mitigation efforts and provide further updates as additional information becomes available.
The next update will be provided before 10:35 UTC.
identified
We have identified a potential source of the issue affecting email notifications and are actively validating our findings. Our teams are working to implement and verify corrective actions while closely monitoring system behaviour. Customers may continue to experience delays or failures in receiving notification and confirmation emails during this period.
We will continue to monitor the effectiveness of the mitigation efforts and provide further updates as additional information becomes avail...
investigating
Our teams continue to actively investigate the issue affecting email notifications. We are working to identify the underlying cause and restore normal notification delivery as quickly as possible. Customers may continue to experience delays or failures in receiving notification and confirmation emails during this time.
We will provide our next update no later than 09:30 UTC
investigating
We are currently investigating an issue affecting email notifications. Customers may experience delays or failures in receiving notification and confirmation emails. Our engineering teams are actively working to identify the cause and restore normal notification delivery as quickly as possible. We will provide additional updates as more information becomes available. The next update will be before 09:05 UTC.
[INC-1106] Elevated Latency for a Subset of Origin Fetch Traffic in Ashburn, VA (WDC)
The third-party CDN provider has implemented a fix to address the routing issue. Based on our current observations and log data, traffic is routing as expected, and origin fetch traffic is operating normally, with latency levels within expected ranges.
We are continuing to closely monitor the service to ensure routing remains stable and customer traffic continues to operate normally.
identified
We are currently seeing an unexpected delay from the third-party CDN provider, and there is a possibility that the timeline for the complete remediation may be extended. We continue to actively engage with and push the provider while they work on the permanent fix.
In the meantime, if any customer requires urgent assistance, a workaround can be implemented on a case-by-case basis for impacted websites. Further updates will be shared as more information becomes available.
identified
We have confirmed a solution which mitigates the sub-optimal routing and can be implemented by request on a per-customer basis for impacted websites while we continue to await the permanent fix by the third-party CDN provider.
investigating
We have confirmed with the third-party CDN provider that they have begun to work on a configuration update which will correct the sub-optimal routing, with an ETA of up to 2 weeks before it is globally deployed. In the meantime, we continue to explore mitigation steps which we may be able to implement on a per-customer basis for impacted websites.
investigating
We are actively exploring potential mitigation options to address the sub-optimal routing and reduce the impact on affected origin fetch traffic. In parallel, we are working with the third-party provider to address the underlying geolocation issue. We will provide further updates as more information becomes available.
investigating
We have identified a condition where a subset of customer origin fetch traffic from our proxy servers in the WDC PoP is experiencing sub-optimal routing. In these cases, origin fetch is getting routed to specific third-party CDN networks in the APAC region instead of Eastern US, which is resulting in increased latency for origin fetch, and ultimately reduced performance in website access. While we are working with the third-party CDN on to correct their Geolocation routing information, we are...
Legacy Incident Archive
46 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
[INC-1004] Potential CWAF issue on multiple Data Center
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue appears to be resolved at this time. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
investigating
Technical teams are investigating a potential CWAF issue in the (DFW, EWR, IAD, LCY, NYC, PAR) Data Center . Further updates to follow.
March 2026
[INC-1002] Johannesburg, South Africa (QRA) Data Center Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and the issue has been mitigated. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any af...
investigating
Technical teams are investigating a potential issue in the Johannesburg, South Africa (QRA) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
[INC-1001] Imperva GRE Performance Dashboard Issue across Multiple Data Center
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Technical teams have performed remedial actions and the Imperva GRE Performance Dashboard are now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the s...
identified
We have identified the source of the degradation affecting the Imperva GRE Performance Dashboard Issue across Multiple Data Center. Customer domains are still fully protected at this time.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the up...
investigating
Technical teams are continuing to investigate the degradation affecting the Imperva GRE Performance Dashboard across multiple data centers.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected ...
investigating
We are continuing to investigate the degradation affecting the Imperva GRE Performance Dashboard Issue across Multiple Data Center.
Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of ...
investigating
We have discovered a degradation in our statistics affecting the Imperva GRE Performance Dashboard Issue across Multiple Data Center . Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availabilit...
[INC-997] New York 2, NY (EWR) Data Center Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential im...
identified
As a precautionary measure, the New York 2, NY (EWR) Data Center data center will remain bypassed. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue to investigate the issue, and further updates will be shared as changes are made or once the PoP is restored to normal operation.
identified
We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a serv...
investigating
Technical teams are investigating a potential issue in the New York 2, NY (EWR) Data Center . Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
[INC-996] DUS traffic degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential im...
identified
As a precautionary measure, the Dusseldorf, Germany (DUS) data center will remain bypassed. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue to investigate the issue, and further updates will be shared as changes are made or once the PoP is restored to normal operation.
identified
We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a serv...
investigating
Technical teams are investigating a potential issue in the Dusseldorf, Germany (DUS) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
[INC-994] Issue with Imperva Managed Certificates
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are observing signs of recovery, and certificate issuance is beginning to function again. Our teams are currently validating system stability and monitoring the process closely.
identified
We are continuing to work with our certificate authority provider to restore certificate issuance functionality. Existing certificates and active services remain unaffected.
Further updates will be shared as more information becomes available.
identified
We are continuing to work closely with our certificate authority provider to resolve the issue affecting certificate issuance. Efforts are ongoing to restore normal functionality as quickly as possible.
We will provide further updates as additional information becomes available.
identified
We are continuing to work with our certificate authority provider to resolve the issue affecting the ability to order or issue new certificates. Remediation efforts are currently in progress.
Existing certificates and active services remain unaffected. Further updates will be provided as more information becomes available.
identified
Our engineering team is actively working with the third-party certificate authority provider to resolve the issue affecting the issuance of new certificates.
We will continue to provide updates as progress is made toward restoring normal certificate ordering and issuance functionality.
investigating
We are currently experiencing an issue with the certificate issuance process with our upstream certificate authority provider. As a result, ordering or issuing new certificates is temporarily unavailable at this time.
This issue impacts all certificates managed through Imperva that require new issuance. Existing certificates and active services remain unaffected.
Our engineering team is actively working with the relevant provider to investigate and resolve the issue as quickly as possible. Fu...
