[INC-1120 ] Service Degradation affecting a subset of customers in North America region
View the provider incident record →Current answer
Imperva experienced a minor incident: [INC-1120 ] Service Degradation affecting a subset of customers in North America region. ServiceAlert observed recovery on Sep 3, 2026.
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Incident Lifecycle
Affected Components
Chicago 2, IL (CHI)
Detroit, MI (DET)
Houston, TX (HOU)
Los Angeles, CA (SNA)
Miami, FL (FLL)
Montreal, Canada (YUL)
New York 2, NY (EWR)
Incident Timeline
Monitoring
We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.
Sep 2, 2026 at 8:46 PM UTC
Investigating
Imperva has been alerted to the fact that there have been two major fiber cuts in North America. These fiber cuts are within the network of a major upstream carrier. A subset of customer traffic coming to or going from the Imperva network may transit this infrastructure and as a result of this issue, customers may experience connectivity issues, increased latency, or service degradation.
We will provide further updates as more information becomes available.
The next update will be before 20...
We will provide further updates as more information becomes available.
The next update will be before 20...
Sep 2, 2026 at 8:21 PM UTC
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