Our teams have successfully implemented mitigation measures to address the issue causing some customers to receive SIEM logs from IP addresses that are no longer expected to be in use. The observed impact has been mitigated, and services are operating as expected at this time.
We are continuing to closely monitor the environment to ensure ongoing stability and confirm the effectiveness of the mitigation.
The next update on the issue will be shared no later than 01:30 UTC.
identified
Our teams continue to work on implementing mitigation measures to address the issue causing some customers to receive SIEM logs from IP addresses that are no longer expected to be in use.
Efforts remain focused on reducing customer impact and restoring expected behavior. We will provide additional updates as progress is made.
The next update on the issue will be shared no later than 01:00 UTC.
investigating
We have identified the source of the issue affecting a subset of customers, resulting in SIEM logs being received from IP addresses that are no longer expected to be in use.
Our teams are actively implementing mitigation measures to reduce customer impact and restore expected behavior. We will provide further updates as they become available.
The next update on the issue will be shared no later than 00:30 UTC.
investigating
We are investigating an issue where some customers may receive SIEM logs from IP addresses that are no longer expected to be in use.
Our teams are actively investigating the issue and working to identify the cause.
We will provide further updates as more information becomes available.
[INC-1135] Service Degradation Causing Intermittent DNS Resolution Issues
The team has completed the mitigation, and the affected services have been validated to be operating as expected.
We will continue to closely monitor the service to ensure the fix remains effective and services remains stable.
identified
Mitigation and validation efforts remain ongoing. The team continues to apply the targeted fix to the remaining affected systems while closely monitoring the service and validating recovery.
The next update on the issue will be shared no later than 22:05 UTC.
identified
Mitigation and validation efforts are continuing. The team is closely monitoring the service while applying the targeted fix across the remaining affected systems and validating recovery.
The next update on the issue will be shared no later than 21:25 UTC.
identified
Mitigation efforts are continuing. We are seeing recovery as the targeted fix is progressively applied to the affected services.
The next update on the issue will be shared no later than 20:55 UTC.
identified
The issue has been identified, and our teams have confirmed the cause of the intermittent DNS resolution failures.
The team is currently applying the mitigation in a controlled manner across the affected services.
The issue remains intermittent and limited in scope.
The next update on the issue will be shared no later that 20:20 UTC.
investigating
We continue to investigate intermittent DNS resolution issues that may affect a small number of requests.
The issue is highly intermittent and remains limited in scope. Our teams are actively investigating the issue and working to identify the cause and ensure consistent DNS resolution.
The next update on this issue will be shared no later than 20:10 UTC.
investigating
We are currently investigating an issue that may cause intermittent DNS resolution failures for some customers.
Our teams are actively investigating the issue and working to identify the cause and restore consistent DNS resolution.
We will provide further updates as more information becomes available.
[INC-1134] Degradation of performance in Imperva Management Console
The issue affecting the Imperva Management Console (MY) has been resolved, and service has been restored.
Customers should now be able to access and use the console normally. Our team will continue to closely monitor the service to ensure stability.
The next update will be no later than 10:30 UTC
investigating
We are investigating an issue affecting the performance of the Imperva Management Console (MY). Customers may encounter elevated latency, login failures, or degraded console performance.
Our engineering teams are engaged and investigating the issue with high priority. We will continue to provide updates as our investigation progresses.
The next update will not be later than 10:15 UTC.
The issue affecting user management and preventing new user invitations on the My Management platform has been resolved. The relevant teams have completed the required remediation, and user management functionality has been restored.
The platform is currently being monitored closely to confirm continued stability.
identified
The issue affecting new user invitations remains under investigation, with the relevant teams continuing to work towards a resolution.
Access for existing users to the My Management platform has been restored. The technical teams have completed the required remedial actions, and the platform is currently being monitored closely to confirm stability.
We will provide further updates as more information becomes available.
identified
The relevant teams continue to actively investigate the issue affecting new user invitations and are working towards implementing a resolution.
Separately, for the issue affecting some customers who experienced difficulties accessing or loading the My Management platform, our technical teams have identified the issue and implemented mitigation measures to restore service. Management Portal functionality is currently being validated, and we continue to monitor the environment closely to confirm stability.
We will provide further updates as more information becomes available.
identified
We have identified a potential cause for the issue preventing new user invitations on the My Management platform. The relevant teams are actively investigating and working towards implementing a resolution.
Separately, the investigation into the issue affecting some customers who may experience difficulties accessing or loading the My Management platform continues. The relevant teams remain engaged in identifying the cause and restoring normal functionality.
We will provide further updates as more information becomes available.
investigating
Our investigation into the issue preventing new user invitations on the My Management platform is continuing. The teams have identified a potential contributing factor related to the user management functionality and are continuing to investigate to confirm the root cause and determine the appropriate resolution.
Separately, we continue to investigate the issue affecting some customers who may experience difficulties accessing or loading the My Management platform. The relevant teams remain actively engaged in identifying the cause and working towards restoring normal functionality.
The next update on the issue will be provided no later than 19:05 UTC.
investigating
Our investigation into the issue preventing new user invitations on the My Management platform is continuing. The relevant teams remain engaged in identifying the root cause and working towards a resolution.
Separately, we continue to investigate the issue affecting some customers who may experience difficulties accessing or loading the My Management platform. The relevant teams are actively working to identify the cause and restore normal functionality.
Next update on the issue will be shared no later than 18:35 UTC
investigating
Our investigation into the issue preventing new user invitations on the My Management platform is ongoing. The relevant teams continue to work on identifying the root cause and implementing a resolution.
Additionally, due to a separate issue, some customers may experience difficulties accessing or loading the My Management platform. Our teams are actively investigating this issue as well and working to identify the root cause.
Next update on the issue will be shared no later than 18:00 UTC.
investigating
We are continuing to investigate an issue preventing new user invitations on the My Management platform.
Additionally, due to a separate issue, some customers may experience difficulties accessing or loading the My Management platform. Our teams are actively investigating this issue as well and working to identify the root cause.
Next update on the issue will be shared no later that 17:27 UTC.
investigating
We are continuing to investigate the issue preventing new user invitations on the My Management platform. Existing users can continue using the platform as normal. We will provide another update as more information becomes available.
Next update: no later than 16:30 UTC.
investigating
We are continuing to investigate the issue preventing new user invitations on the My Management platform. Existing users can continue using the platform as normal. We will provide another update as more information becomes available.
Next update: no later than 16:09 UTC.
investigating
We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause.
Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.
Next update: no later than 15:44 UTC.
investigating
We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.
Next update: no later than 15:20 UTC.
investigating
We are continuing to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems to identify the root cause and determine the appropriate resolution. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.
Next update: no later than 14:58 UTC.
investigating
We are continuing to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems to identify the root cause and determine the appropriate resolution. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.
Next update: no later than 14:35 UTC.
investigating
We continue to actively investigate the issue affecting the ability to invite new users to the My Management platform. Our teams are reviewing the relevant systems and working to identify the root cause. Existing users can continue to access and use the platform as normal. We will provide another update as soon as more information becomes available.
Next update: no later than 14:15 UTC.
investigating
We continue to investigate an issue affecting the creation of new users in the Imperva Management Platform.
At this time, we are assessing whether the issue is intermittent rather than limited to a specific subset of customers. Our teams remain actively engaged in the investigation and are working to better understand the scope and underlying cause of the issue.
We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.
Next update: no later than 13:55 UTC.
investigating
We are continuing to investigate an issue affecting the creation of new users in the Imperva Management Platform. The impact currently appears to be limited to a subset of customers.
Our teams are actively working to identify the cause and restore normal functionality. We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.
Next update: no later than 13:35.
investigating
We are currently investigating an issue affecting the ability to invite new users to the Imperva Management platform. Existing users may continue to access and use the platform as normal. Our team is actively working to identify the cause and restore full functionality. We will provide further updates as more information becomes available. The next update will not be later than 13:15 UTC
[ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal
The issues affecting Management Portal login and SSL Certificate Management have been remediated, and all functionality is currently operating as expected.
Our technical teams are actively monitoring the environment to confirm service stability and ensure continued normal operation.
The next update will be provided as further information becomes available.
identified
Our technical teams continue to work toward fully restoring SSL Certificate Management functionality.
Management Portal login and other core functionality are operating as expected. The remaining impact is limited to SSL Certificate Management. Customer websites and traffic remain fully covered by SSL and protected at this time.
Further updates will be provided as we continue to work toward full remediation.
identified
Our technical teams have identified the issue and are actively working toward full service restoration.
At this time, login access to the Management Portal has been restored. However, SSL Certificate Management functionality remains unavailable, and the team is working to apply a fix and restore this functionality.
Customer websites and traffic remain fully covered by SSL and protected at this time.
investigating
Login to the Management Portal has been restored, and users are currently able to access the portal. Most core functionality is available; however, SSL Certificate Management functionality remains unavailable while our technical teams continue to investigate and work toward full service restoration.
Customer websites and traffic remain fully protected at this time.
Next update on this incident will be shared no later than 19:55 UTC.
investigating
Our technical teams continue to investigate the issue affecting access to the Management Portal. Following adjustments to the affected services, we are seeing signs of improvement, including successful login attempts.
The teams are continuing to investigate the underlying root cause and work toward a permanent resolution. Customer websites and traffic remain fully protected at this time.
Further updates will be provided as the investigation progresses.
investigating
Our technical teams continue to actively investigate an issue affecting the ability to log in to the Management Portal.
Customer sites remain fully protected at this time, with no impact to their protection services.
Next update on the incident will be shared no later than 18:46 UTC.
investigating
Our technical teams are actively investigating an issue affecting access to the Management Portal. The teams are working to identify the cause and restore services. Next update on the incident will be shared no later than 18:32 UTC.
investigating
We have discovered a service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.
Next Update on this incident will be shared no later than 18:00 UTC
Traffic has been restored to the Madrid, Spain (MAD) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.
identified
The issue has been identified and a fix is being implemented.
investigating
We have identified an issue in the Madrid, Spain data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
_ _
Further updates will be shared as more information becomes available.
[INC-1120 ] Service Degradation affecting a subset of customers in North America region
Chicago 2, IL (CHI)Detroit, MI (DET)Houston, TX (HOU)Los Angeles, CA (SNA)Miami, FL (FLL)Montreal, Canada (YUL)New York 2, NY (EWR)
monitoring
We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.
investigating
Imperva has been alerted to the fact that there have been two major fiber cuts in North America. These fiber cuts are within the network of a major upstream carrier. A subset of customer traffic coming to or going from the Imperva network may transit this infrastructure and as a result of this issue, customers may experience connectivity issues, increased latency, or service degradation.
We will provide further updates as more information becomes available.
The next update will be before 20...
[INC-1118] Rio de Janeiro, Brazil (RIO) Data Center Issue
Technical team has successfully activated the PoP, and traffic has been restored to the Janeiro, Brazil (RIO) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.
identified
The issue has been identified and a fix is being implemented.
investigating
The issue has been identified, and technical teams are actively working on remediation. Customer traffic continues to be served normally through an alternate PoP.
The next update will be provided no later than 07:30 UTC.
investigating
Our team is actively investigating and working to resolve the issue. To maintain service availability, traffic has been temporarily rerouted through an alternate data center in the region. During this time, customers may experience increased latency.
Further updates will be shared as more information becomes available.
investigating
The team is continuing to work on resolving the issue. To maintain service availability, traffic is being rerouted through an alternate data center in the region. During this time, customers may experience increased latency while the reroute remains in effect.
Further updates will be shared as more information becomes available.
investigating
We have identified an issue in the Rio de Janeiro, Brazi data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Further updates will be shared as more information becomes available.
We have implemented mitigation measures and are observing recovery in email notification delivery. Current monitoring indicates notification volumes have returned to expected levels, and email notifications are being processed successfully.
We will continue to monitor the service closely to ensure recovery is sustained and to identify any residual impact.
identified
Our investigation into the email notification degradation is ongoing. We have identified the affected notification flow and are actively working to restore normal delivery rates. While mitigation efforts continue, some customers may still experience delays or failures in receiving email notifications.
We will continue to monitor the effectiveness of the mitigation efforts and provide further updates as additional information becomes available.
The next update will be provided before 10:35 UTC.
identified
We have identified a potential source of the issue affecting email notifications and are actively validating our findings. Our teams are working to implement and verify corrective actions while closely monitoring system behaviour. Customers may continue to experience delays or failures in receiving notification and confirmation emails during this period.
We will continue to monitor the effectiveness of the mitigation efforts and provide further updates as additional information becomes avail...
investigating
Our teams continue to actively investigate the issue affecting email notifications. We are working to identify the underlying cause and restore normal notification delivery as quickly as possible. Customers may continue to experience delays or failures in receiving notification and confirmation emails during this time.
We will provide our next update no later than 09:30 UTC
investigating
We are currently investigating an issue affecting email notifications. Customers may experience delays or failures in receiving notification and confirmation emails. Our engineering teams are actively working to identify the cause and restore normal notification delivery as quickly as possible. We will provide additional updates as more information becomes available. The next update will be before 09:05 UTC.
[INC-1106] Elevated Latency for a Subset of Origin Fetch Traffic in Ashburn, VA (WDC)
The third-party CDN provider has implemented a fix to address the routing issue. Based on our current observations and log data, traffic is routing as expected, and origin fetch traffic is operating normally, with latency levels within expected ranges.
We are continuing to closely monitor the service to ensure routing remains stable and customer traffic continues to operate normally.
identified
We are currently seeing an unexpected delay from the third-party CDN provider, and there is a possibility that the timeline for the complete remediation may be extended. We continue to actively engage with and push the provider while they work on the permanent fix.
In the meantime, if any customer requires urgent assistance, a workaround can be implemented on a case-by-case basis for impacted websites. Further updates will be shared as more information becomes available.
identified
We have confirmed a solution which mitigates the sub-optimal routing and can be implemented by request on a per-customer basis for impacted websites while we continue to await the permanent fix by the third-party CDN provider.
investigating
We have confirmed with the third-party CDN provider that they have begun to work on a configuration update which will correct the sub-optimal routing, with an ETA of up to 2 weeks before it is globally deployed. In the meantime, we continue to explore mitigation steps which we may be able to implement on a per-customer basis for impacted websites.
investigating
We are actively exploring potential mitigation options to address the sub-optimal routing and reduce the impact on affected origin fetch traffic. In parallel, we are working with the third-party provider to address the underlying geolocation issue. We will provide further updates as more information becomes available.
investigating
We have identified a condition where a subset of customer origin fetch traffic from our proxy servers in the WDC PoP is experiencing sub-optimal routing. In these cases, origin fetch is getting routed to specific third-party CDN networks in the APAC region instead of Eastern US, which is resulting in increased latency for origin fetch, and ultimately reduced performance in website access. While we are working with the third-party CDN on to correct their Geolocation routing information, we are...
Legacy Incident Archive
46 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[INC-1111] Istanbul, Turkey (SAW ) Data Center Issue
majorSource not attested
Last archived state: resolved
View archived record details
Istanbul, Turkey (SAW)
monitoring
A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
identified
Our teams remain actively engaged in the investigation and remediation. Customers may experience increased latency while traffic remains rerouted. We will provide further updates as additional information becomes available.
identified
We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
investigating
We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
Next update on the incident will be shared no later than 19:41 UTC
[INC-1109] Frankfurt (HHN) Data Center Issue
minorSource not attested
Last archived state: resolved
View archived record details
Frankfurt, Germany (HHN)
monitoring
We have discovered a service degradation that affected the Frankfurt (HHN) Data Center Issue which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Service was restored in the PoP, mitigating the impact to customers.
[INC-1105] YUL PoP Service Degradation
majorSource not attested
Last archived state: resolved
View archived record details
Montreal, Canada (YUL)
monitoring
Remediation activities have been completed, and the YUL (Montreal, Canada) PoP has been successfully restored and returned to service. Traffic is once again being served through the YUL PoP as normal.
We are continuing to closely monitor the environment to ensure stability and verify that all services remain fully operational. At this time, no customer impact is expected.
We will provide a final update once the incident has been fully resolved.
monitoring
Remediation is nearing completion, with the majority of the required work now finished. Only a few final activities remain before the YUL PoP can be safely reactivated. In the meantime, service remains stable as traffic continues to be routed through alternate Points of Presence.
Our current target is to complete the remaining activities and restore the YUL PoP to normal operation by Monday. We will continue to closely monitor the service and provide further updates as the work progresses.
monitoring
We have identified the source of the issue affecting the YUL (Montreal, Canada) PoP and continue to work on remediation. Service remains stable as traffic is being served through alternate Points of Presence (PoPs).
Our updated expected ETA for restoring the YUL PoP to normal operation is Monday. We will continue to closely monitor the service and provide further updates as more information becomes available.
monitoring
We have identified the source of the issue affecting the YUL (Montreal, Canada) PoP and are working on remediation. While completing the remediation may take an extended period of time, service has been stabilised by rerouting traffic through alternate Points of Presence (PoPs).
Traffic continues to be served through alternate locations, and we are not currently observing customer impact. We will continue to work towards restoring the YUL PoP to normal operation and will provide further upda...
monitoring
Traffic is now being served by other PoPs, and service has stabilised. Our teams continue to investigate the underlying cause of the issue affecting the YUL infrastructure and are working towards restoring the PoP to normal operation.
We will continue to monitor the environment closely and provide further updates as they become available. The next update will be no later than 09:18 UTC.
monitoring
We have mitigated the issue affecting the YUL (Montreal, Canada) PoP by removing the affected PoP from service and redirecting traffic to alternate locations.
Traffic is now being served by other PoPs, and service has stabilised. Our teams continue to investigate the underlying cause of the issue affecting the YUL infrastructure and are working towards restoring the PoP to normal operation.
We will continue to monitor the environment closely and provide further updates as they become availa...
investigating
We are investigating an issue affecting traffic reaching our YUL (Montreal, Canada) PoP. Customers may experience connectivity issues, increased latency, or service disruptions when traffic is routed through this location.
Our teams are actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.
The next update will be before 08:51 UTC
Technical teams have completed the necessary remediation, and configuration propagation through the Imperva Management Portal has returned to normal operating levels. The teams will continue to closely monitor the system to ensure ongoing stability. Further updates will be provided as they become available.
identified
Our technical teams continue to actively investigate the configuration publishing issue. Remediation and validation activities are ongoing, and the team is working to restore normal publishing operations while closely monitoring the service.
Customer sites remain protected. We will continue to provide updates as more information becomes available.
identified
Our technical teams continue to actively work on the configuration publishing issue. Remediation is progressing in a controlled manner, with the team working to restore the processing of affected configurations.
We are closely monitoring the service and validating the recovery as remediation activities continue. Customer sites remain protected. We will provide further updates as more information becomes available.
identified
Our technical teams remain actively engaged in addressing the configuration publishing issue. Remediation activities are ongoing, and we continue to closely monitor the service to ensure a stable and sustained recovery.
Customer sites remain protected. We will continue to provide updates as further information becomes available.
identified
Our technical teams continue to actively work on the issue affecting configuration publishing. Remediation efforts are underway, and we are closely monitoring the service to ensure a stable recovery.
Customer sites remain protected. We will provide further updates as more information becomes available.
identified
Our technical teams are actively engaged and working to remediate the issue. We are continuing to monitor the affected services closely and will provide further updates as more information becomes available. Customer sites remain protected.
identified
During our ongoing monitoring, we observed another instance of delayed configuration publishing. The technical team is actively investigating and working on remediation. Customer sites remain protected, and we continue to closely monitor the service.
monitoring
The technical team has applied a fix to address the issue, and the Publisher has returned to normal operation. Configuration changes are now being processed as expected, and the service has returned to a stable state. The team continues to monitor the system to ensure ongoing stability.
identified
Technical teams have identified the underlying issue and are actively working on a fix to restore normal configuration publishing.
The next update will be provided no later than 21:00 UTC.
investigating
We have discovered a service degradation, affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.
[INC-1102] Data Center Issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
A potential contributing factor has been identified. Services remain stable across all affected Points of Presence (PoPs), and no further issues have been observed since recovery. Our teams continue to closely monitor the environment to ensure ongoing service stability.
investigating
Services remain stable across all previously affected Points of Presence (PoPs). Our teams continue to closely monitor the environment and analyze the event to confirm the underlying cause and ensure the continued stability of our services.
investigating
We identified a brief issue impacting our Points of Presence (PoPs), which may have caused infrastructure tunnel disconnections and intermittent website timeouts for some customers. The issue has now recovered, and services are operating normally.
Our teams are actively monitoring the platform to ensure continued stability.
[INC-1101] Real-Time WAF Alerting Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to address the issue affecting real-time WAF alerts, and we are observing recovery across impacted services.
WAF protection remained fully operational throughout the incident. The issue was limited to real-time alerting and did not impact traffic inspection or policy enforcement.
We are currently monitoring the environment to ensure alert delivery has returned to normal operation and that no further issues are observed. We will continue to provide updates as warra...
identified
We have identified the underlying cause of the issue affecting real-time WAF alerts. Our investigation indicates that the impact is limited to a subset of customers.
WAF protection remains fully operational. This issue affects real-time alerting only and does not impact traffic inspection or policy enforcement.
Our teams are working on mitigation and validation efforts. We will provide further updates as we make progress toward resolution. Our next update will be before 12:55 PM UTC
investigating
We are currently investigating reports of a potential issue affecting the generation and/or delivery of real-time WAF alerts.
Some customers may experience delays in receiving WAF alerts or observe that expected real-time notifications are not being triggered. We are actively assessing the scope and impact of the issue and will provide further updates as more information becomes available.
WAF protection remains fully operational. This issue affects real-time alerts only and does not impact...
July 2026
[INC-1096] Global Support Phone System Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team continues to monitor the service to ensure stability and ongoing availability.
Support phone numbers are operating normally, and users can contact Support by phone. Customers may continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.
The next status update for this incident will be provided no later than 11:00 UTC.
The status updates are an integral part of proactive monitoring and transparent communication ab...
monitoring
Our team continues to monitor the service to ensure stability and ongoing availability.
Support phone numbers are operating normally, and users can contact Support by phone. Customers may continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.
The next status update for this incident will be provided no later than 07:00 UTC.
The status updates are an integral part of proactive monitoring and transparent communication ab...
monitoring
Our team is actively monitoring the service to ensure stability and continued availability.
Support phone numbers are operating normally, and users should be able to contact Support by phone. Customers can continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.
The next Status Update on this Incident will be provided no later than 06:00 UTC
The status updates are an integral part of proactive monitoring and transparent c...
identified
The issue has been identified, and our team is actively implementing corrective actions while monitoring the recovery progress.
Support phone numbers are currently operating normally, and users should be able to contact Support by phone. Customers are encouraged to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance while our team continues to monitor service stability.
Further updates will be provided as more information becomes...
investigating
We are currently investigating reports of a global issue impacting access to our support phone system. At this time, support phone numbers are operating normally, and users should be able to contact Support by phone.
Customers are encouraged to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance while our team continues to monitor service stability.
The next Status Update on this Incident will be provided no later than 04:00 UTC
...
investigating
We are currently aware of a global issue impacting our support phone system. As a result, users may be unable to contact Support by phone. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience this may cause.
The next update on this incident will be provided no later than 02:40 UTC
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services...
investigating
We are aware of an issue affecting our support phone system globally. Users may be unable to reach support by phone. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the inconvenience .
The next Status Update on this Incident will be provided no later than 02:00 UTC
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and at...
[INC-1092] Support Ticketing System Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue preventing some customers from logging in to the Customer Support Portal has been resolved. Technical teams have completed remedial actions, and the portal has returned to normal operation. We are continuing to monitor the service to ensure stability and will provide a final update once monitoring is complete.
investigating
Our teams are actively working to restore access to the Support Ticketing System. While this work is ongoing, customers experiencing issues accessing the Support Portal can reach our Support team for urgent assistance by calling +1 410 469 1651. Thank you for your patience as we work to resolve the issue.
investigating
We are investigating a potential issue affecting the Support Ticketing System. Customers may be experiencing issues logging into the Support Portal. Our technical teams are actively investigating the issue.
The next update on the issue will be shared no later than 6:39 UTC.
[INC -1084] Rio de Janeiro, Brazil (RIO) Data Center Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Technical team has successfully activated the PoP, and traffic has been restored to the Rio de Janeiro, Brazil (RIO) PoP. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.
Next Status Update on this Incident will be provided no later than 6:03 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imper...
identified
We have worked with the hardware vendor to address the underlying issue. Based on the current assessment and successful health checks, the team has scheduled the affected PoP to be reactivated at 03:00 UTC on 18 July 2026.
To maintain service availability, traffic continues to be rerouted through an alternate data center in the region. During this time, customers may experience increased latency while the reroute remains in effect.
The next update on this incident will be provided no later t...
identified
We are actively working with Hardware vendor to resolve the issue. To maintain service availability, traffic is being rerouted through an alternate data center in the region. During this time, customers may experience increased latency while the reroute remains in effect.
The next update can be expected around 16:00 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a...
identified
Our team has identified a hardware issue within the routing infrastructure and is actively working with the vendor to troubleshoot and resolve the issue. To maintain service availability, traffic continues to be temporarily rerouted through an alternate data center in the region. Customers may continue to experience increased latency while this temporary routing remains in place.
Next update on the issue will be shared no later than 8:15 UTC.
The status updates are an integral part of proac...
identified
Our team is actively investigating and working to resolve the issue. To maintain service availability, traffic has been temporarily rerouted through an alternate data center in the region. During this time, customers may experience increased latency.
We will provide the next update no later than 7:45 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all de...
identified
Our team is actively working to resolve the issue. To maintain service availability, traffic has been rerouted through an alternate data center in the region. Customers may experience increased latency while this temporary routing remains in place.
Next update on the issue will be shared no later than 7:10 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to ...
identified
The team is continuing to work on resolving the issue. To maintain service availability, traffic is being rerouted through an alternate data center in the region. During this time, customers may experience increased latency while the reroute remains in effect.
Next update on the issue will be shared no later than 6:35 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes ...
identified
We have identified an issue in the Rio de Janeiro, Brazi data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
...
[INC-1081] Johannesburg, South Africa (QRA) Data Center Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Technical team has successfully activated the PoP, and traffic has been restored to the Johannesburg, South Africa (QRA) PoP. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.
Next Status Update on this Incident will be provided no later than 23:40 UTC.
identified
Our team is currently working to reactivate the affected Point of Presence (PoP). We will provide another update once the PoP has been successfully restored.
In the meantime, traffic is being rerouted through an alternate data center within the region to maintain service availability. During this period, customers may experience increased latency and intermittent timeouts. The team continues to closely monitor the environment and is actively working to restore normal service as quickly as po...
identified
The team has identified the underlying issue and implemented a fix. To ensure business continuity and validate service stability, the Johannesburg, South Africa (QRA) PoP is scheduled to be reactivated at 23:00 UTC .
In the meantime, traffic is being rerouted through an alternate data center in the region. Customers may experience increased latency and intermittent timeouts while the reroute remains in place. The team continues to closely monitor the environment .
Next update on the issue w...
investigating
We have identified a potential issue in the Johannesburg, South Africa (QRA) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availabili...
