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85.2%of 81 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
89.7%
29
3
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
(Imagine Learning products) - (Were Seeing Issues With Student Experience)
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
We are continuing to investigate this issue.
investigating
Our team is actively investigating an issue impacting users of (Imagine Learning And Literacy and Español).
(Students won’t be able to write/receive booster bits (student-facing currency), also user settings may revert to defaults).
We apologize for the inconvenience and will provide an update soon.
October 2026
Imagine Language & Literacy and Imagine Español - Students May Be Experiencing Issues with Rewards
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Imagine Language & Literacy and Imagine Español .
Students may be experiencing issues with receiving rewards after completing activities (e.g. booster bits and purchases from Avatar customization).
We apologize for the inconvenience and will provide an update soon.
Imagine Edgenuity : Students May Be Experiencing Slow Response Times
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Imagine Edgenuity.
Students may be experiencing slow response times when completing activities.
We apologize for the inconvenience and will provide an update soon.
Imagine Learning EL EducationImagine Learning GuidebooksImagine Learning Illustrative MathematicsImagine Learning Odell EducationImagine Math
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue causing delays with rostering updates in Imagine Math. Recent roster changes may not be reflected yet.
Imagine Math remains available, and no data loss is expected. We will provide an update soon.
Our team is actively working to resolve the issue.
We apologize for the inconvenience and will provide another update as soon as more information is available.
September 2026
Twig Science - Users Cannot Log In to Twig Elementary
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Twig Science.
Users cannot log in to Twig Elementary.
We apologize for the inconvenience and will provide an update soon.
Imagine Odysseyware and Ignite Virtual Academy - New Users Cannot Log In
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Imagine Odysseyware and Ignite Virtual Academy.
Recently created users cannot log in to Imagine Odysseyware.
We apologize for the inconvenience and will provide an update soon.
Imagine Instructional Services and Academies - Some Users Cannot Launch Imagine Edgenuity Courses
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Imagine Instructional Services and Academies.
Some users cannot launch Imagine Edgenuity courses. Some may see a blank screen, and others are returned to Genius.
We apologize for the inconvenience and will provide an update soon.
Imagine Learning Classroom - Some Users Experience Errors
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
identified
Our team has identified the cause of the issue and are preparing to deploy a solution.
We will continue to update progress.
investigating
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom.
Some users are experiencing errors in page loading, others have pages loading slowly, and others have not issues.
We apologize for the inconvenience and will provide an update soon.
IL On Demand - Degraded Performance due to Salesforce
Professional Learning Self ServiceProduct Allocation Self Service
monitoring
Salesforce has restored service, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
monitoring
Salesforce has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
identified
We are currently experiencing intermittent performance degradation resulting from an incident on Salesforce's platform. Salesforce's technical team has been notified and is actively investigating the issue to implement a resolution.
Please note that this disruption may also affect educators access to ILOD-related features and functionality that depend on Salesforce services.
We apologize for the inconvenience and will provide an update soon.
Imagine Learning Classroom - Users Cannot Log In or Use Applications
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
identified
Some users are still experience issues. We are continuing to investigate.
We will continue to update progress.
monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom.
Users see an error message when they attempt log in or use the IL Classroom applications.
We apologize for the inconvenience and will provide an update soon.
Legacy Incident Archive
22 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Multiple Products - Chromebooks and Tablets Users Cannot Login Using Clever and or Classlink
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of several products on mobile devices, including Chromebooks and iPads.
Users may be unable to log in using Clever or ClassLink.
We apologize for the inconvenience and will provide an update soon.
Imagine Edgenuity - Some Activities Present Error Message
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
identified
Our team has identified the cause of the issue and are preparing to deploy a solution.
We will continue to update progress.
identified
Our team has identified the cause of the issue and are preparing to deploy a solution.
We will continue to update progress.
investigating
Our team is actively investigating an issue impacting users of Imagine Edgenuity.
Students may see an error message when completing some activities.
We apologize for the inconvenience and will provide an update soon.
