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78.4%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Twig Science - Users Cannot Log In to Twig Elementary
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Twig Science.
Users cannot log in to Twig Elementary.
We apologize for the inconvenience and will provide an update soon.
Imagine Odysseyware and Ignite Virtual Academy - New Users Cannot Log In
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Imagine Odysseyware and Ignite Virtual Academy.
Recently created users cannot log in to Imagine Odysseyware.
We apologize for the inconvenience and will provide an update soon.
Imagine Instructional Services and Academies - Some Users Cannot Launch Imagine Edgenuity Courses
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Imagine Instructional Services and Academies.
Some users cannot launch Imagine Edgenuity courses. Some may see a blank screen, and others are returned to Genius.
We apologize for the inconvenience and will provide an update soon.
Imagine Learning Classroom - Some Users Experience Errors
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
identified
Our team has identified the cause of the issue and are preparing to deploy a solution.
We will continue to update progress.
investigating
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom.
Some users are experiencing errors in page loading, others have pages loading slowly, and others have not issues.
We apologize for the inconvenience and will provide an update soon.
IL On Demand - Degraded Performance due to Salesforce
Professional Learning Self ServiceProduct Allocation Self Service
monitoring
Salesforce has restored service, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
monitoring
Salesforce has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
identified
We are currently experiencing intermittent performance degradation resulting from an incident on Salesforce's platform. Salesforce's technical team has been notified and is actively investigating the issue to implement a resolution.
Please note that this disruption may also affect educators access to ILOD-related features and functionality that depend on Salesforce services.
We apologize for the inconvenience and will provide an update soon.
Imagine Learning Classroom - Users Cannot Log In or Use Applications
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
identified
Some users are still experience issues. We are continuing to investigate.
We will continue to update progress.
monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom.
Users see an error message when they attempt log in or use the IL Classroom applications.
We apologize for the inconvenience and will provide an update soon.
Imagine Edgenuity and EdgeEX - Essay Scoring is Delayed
The scoring is working as expected, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Imagine EdgeEX and Edgenuity.
Automated essay scoring may be delayed due to to issues with one of our partner services.
We apologize for the inconvenience and will provide an update soon.
Imagine Edgenuity : Some Educators Are Not Able To Unlock Their Student's Assessments
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Our team is actively investigating an issue impacting users of Imagine Edgenuity.
Some educators are not able to unlock their student's assessments
We apologize for the inconvenience and will provide an update soon.
Imagine Math - Users in Pre-K to 2nd Grade Experiencing Error Message After Signing In
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
identified
Our team has identified the cause of the issue and are preparing to deploy a solution.
We will continue to update progress.
investigating
Our team is actively investigating an issue impacting users of Imagine Math.
Pre-K through 2nd grade users may experience an error message after signing in.
We apologize for the inconvenience and will provide an update soon.
August 2026
Imagine EdgeEX - Some Completed Activities Presenting Grading Alerts
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
identified
Our team has identified the cause of the issue and are preparing to deploy a solution.
We will continue to update progress.
investigating
Our team is actively investigating an issue impacting users of Imagine EdgeEX.
Educators are seeing grading alerts for some completed activities.
We apologize for the inconvenience and will provide an update soon.
Legacy Incident Archive
22 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Imagine Español - Users Unable To Work On Activities
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is actively investigating an issue impacting users of Imagine Español.
Any user starting new lessons will see errors.
We apologize for the inconvenience and will provide an update soon.
July 2026
Imagine Edgenuity Assessments not accessible for some students
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Our team has not yet identified the cause of the issue on the Proctorio end. We will continue to update you on progress. For now, we are watching the Proctorio outage using an independent monitoring service: https://statusgator.com/services/proctorio
Your patience is appreciated.
investigating
Our team is actively investigating an issue impacting users of Imagine Edgenuity.
Students using the Proctorio lockdown browser are down
Students in districts with the Proctorio lockdown browser enabled are unable to launch Quizzes, Tests, and Exams.
Proctorio will be updating its status page on this shortly: https://uptime.proctorio.com/
Imagine Odysseyware - Educators and Administrators Cannot View Messages and Some Alerts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting Educators and Administrators of Imagine Odysseyware.
Educators and Administrators cannot view messages, and some educators cannot view Student Alerts.
We apologize for the inconvenience and will provide an update soon.
Multiple Products - Some students cannot complete activities
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring its results.
investigating
We are continuing to investigate this issue.
investigating
Our team is actively investigating an issue impacting users of Imagine EdgeEX.
Some of the students are facing delays and errors while performing their actions.
We apologize for the inconvenience and will provide an update soon.
June 2026
Imagine Edgenuity - Some Users are Experiencing Issues with Login, Slowness, and Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Isolated incidents where some users experience issues with login, slowness, or errors.
monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Imagine Edgenuity.
Some users are experiencing issues with login, slowness, or erros.
We apologize for the inconvenience and will provide an update soon.
IL Classroom - Teacher Assignment Page Slow Loading
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is actively investigating an issue impacting users of IL Classroom products.
The assignment page is loading slowly for teachers.
We apologize for the inconvenience and will provide an update soon.
May 2026
Imagine EdgeEX - Students cannot open activities
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of Imagine EdgeEX.
Students cannot open activities.
We apologize for the inconvenience and will provide an update soon.
We are continuing to monitor for any further issues.
monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue for Imagine Illustrative Mathematics specific to 6-8. Users cannot access the product.
We apologize for the inconvenience and will provide an update soon.
Instructional Services and Academies - Some Students Cannot Open Imagine Edgenuity
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting Instructional Services and Academies. Some students receive an error message when they attempt to open Imagine Edgenuity courses. Users can clear their browser cookies to resolve this situation temporarily. The team is preparing a more permanent solution as well.
We apologize for the inconvenience and will provide an update soon.
Imagine Learning Classroom - Users Cannot Log In
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
investigating
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom.
Users cannot log in.
We apologize for the inconvenience and will provide an update soon.
