Current answer
Help Scout experienced a minor incident: Mailbox counts, folders, reports, search results. ServiceAlert observed recovery on Sep 22, 2026.
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Incident Lifecycle
Affected Components
Mailbox counts, folders, reports, search results
Incident Timeline
Monitoring
Our Team identified a backend issue impacting Views and folder counts. A fix is now in place and Inbox will take some time to normalize. Conversations should start to move into the correct views as we work through the backlog. We will continue monitoring.
Sep 22, 2026 at 6:56 PM UTC
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