Current answer
Help Scout experienced a minor incident: Mailbox counts. ServiceAlert observed recovery on Aug 31, 2026.
Looking for an update now? Check the current status, or follow Help Scout for future changes.
Incident Lifecycle
Affected Components
Mailbox counts, folders, reports, search results
Incident Timeline
Monitoring
A fix is in place for the SLAs, Routing, and Sentiment issues. We have been alerted to continuing issues around conversation counts not updating accurately. Our Engineering Team is monitoring these issues and identifying whether an additional fix is needed. We will continue to keep you updated on our progress.
Aug 31, 2026 at 5:03 PM UTC
Monitoring
A fix is now in place for the Inbox issues affecting folder/view counts, routing, SLAs, sentiment. While there is a backlog of data being processed, you should start to see issues resolve. Our Engineering Team is continuing to monitor the situation.
Aug 31, 2026 at 4:00 PM UTC
Identified
We are currently seeing some issues with conversation counts and inbox views not refreshing accurately. You may also see routing, SLAs, and sentiment impacts. Our Engineering Team has identified the root cause and they're currently working to bring them back online.
Aug 31, 2026 at 3:09 PM UTC
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